Travel Bulletin 17th August 2012

How Gatwick is improvingcustomer services

UK Airports

August 17 2012 | ISSUE NO 1,791 | www.travelbulletin.co.uk

agent bulletinwhat's in store for Virgo thismonth?

trainingmarketing for success inchallenging times

spa holidaysthe latest deals & new additionsfrom hoteliers & operators

wintersunnew offers & discounts to enticeyour clients to escape the cold

20

9

23

15

this week

Produced by

www.travelbulletin.co.uk

LuxuryHolidays

All About

Your one-stop guideto all the latest news and developments in Luxury Holidays

August 2012

S01 Luxury Supp 2012 Whats New_Layout 1 10/08/2012 12:24

with this issue

DON’T MISS...

TB1708 2012 Cover_TB Front Cover.qxd 14/08/2012 16:57 Page 1

ORDER YOUR SUPPLY VIA TRADE-GATE.CO.UK TODAY!

LOCAL DEPARTURE AIRPORTS:

9618

ABTA No.Y1256

DEPOSITPer person. On bookings made 10 weeks or more from date of departure.

£60 STILL ONLY

* Terms and Conditions apply. See tradesite.jet2holidays.com for details.

Belfast Edinburgh Glasgow Leeds BradfordEast Midlands Manchester NewcastleBlackpool

NEW SUMMER 2013 BROCHURE! NEW

‘FAMILIES’ SUMMER 2013 BROCHURE!

NEW ‘INDULGENT

ESCAPES’ SUMMER 2013 BROCHURE!

NEW ‘CITY BREAKS’

WINTER 2012/13 & SUMMER 2013

BROCHURE!

86 NEW Hotels

18 NEW Sun and City Destinations including Reus, Pula, Montenegro and Zante

1000’s of FREE child places*

FREE infants on ALL holidays*

Single parent offers – use promo code J2HSPF50 to get an extra £50 discount*

14104 • JET2 advert_297x210 v2.indd 1 27/07/2012 10:19

S01 TB1708 2012 Start_Layout 1 14/08/2012 10:16

MADE UP IN MAURITIUS...Enchanting Holidays, in conjunction with Air Mauritius, recently took eight agents on a luxury fam tripto the destination. Pictured are, from the left: Christian Le Fevere, Coquille Bonheur; Rakesh Joomuck, Air Mauritius; KarenMoseley, Spa Travel; Helen Pineda, Karnak Travel; Sharon Croft, Toucan Travel; Anne Coulson, Alan Cook Travel; David Carter,Billington Travel; Kim Kent, Spear Travels; David Tadgell, Ariel Travel; Bhavesh Dhamecha, Holiday View Travel; Hansha Raghwani,Enchanting Holidays; Ansy Gujadehur, Coquille Bonheur; and (at the front), the travel guide David.

This Week

3 newsa round-up of the latestsurveys, trends & productdevelopments

7 agent reviewfind out what one agentthought of her fam toSpain's Almeria

8 at home with eileenwhat has homeworkerEileen been up to lately?

9 agent bulletinwhat's in store for Virgothis month?

10 W-AITO-Go!AITO Agents' panel member,Tony Byrne, explains whybrochures are the bestselling tool you've got

11 puzzle bulletinplay Su Doku for thechance to win £50 in HotelChocolat vouchers

12 cruising is ACEthe latest cruise news &views from the Associationof Cruise Experts

14 personality bulletinwhich sales and marketingsales representative lovesKFC?

15 trainingmarketing for success inchallenging times

17 uk airportshow Gatwick is improvingcustomer services

Cove

r Pi

ctur

es:

Mai

n-

Gat

wic

k Ai

rpor

t In

set-

The

Spa

tre

atm

ent

Suite

, Co

nrad

Koh

Sam

ui

3www.travelbulletin.co.uk August 17 2012

newsbulletin

TRAVEL AGENTS, cleaners andhairdressers are the best of British when itcomes to using mobile search to reach newcustomers, according to T-Mobile. Anational survey of owners ofmicrobusinesses found that consumerservices are making the most of the 400%increase in mobile searches by making surethey’re visible to customers usingsmartphones to search for localbusinesses.

The company found that almost twothirds (64%) of the nation’s microbusinesstravel agents, cleaners and hairdressersare taking advantage of the possibilitiespresented by mobile internet this summer.Findings include 26% have registered theirbusiness on Google Places, which makestheir business appear on Google maps(national average 16%); 26% have claimed aFacebook place which allows people to‘check in’, acting as a recommendation to

their friends (national average 14%); 24%ensured Website mobile friendly (national12% average); and 75% have seen businessbenefits in the last 12 months.

Martin Stiven, the company's vicepresident - Business, said: “Travel agentsare tackling challenges head on by takingadvantage of the opportunities that mobileinternet can bring to their business. Byengaging in mobile search, these smallbusinesses are cutting the risk of beingoverlooked as part of the ‘hidden HighStreet’ – 46% of businesses nationally areinvisible on mobile searches, and they’remissing out on an increasingly importantway to market themselves.

“It takes just 30-minutes to get ready formobile search, helping businesses reachnew customers and ensuring existingcustomers recommend you to a friend. Thisis a quick, easy and free way to immediatelydrive customers in your area to your door.”

Benidorm challenges reports of ‘abandonment by Brits’ TOURISM OFFICIALS in Benidorm have reacted with ‘shock and bewilderment’ at a reportin the UK press recently which suggests that the resort is being ‘abandoned’ by its Britishvisitors.

Contrary to citings of ‘empty beaches’ and bars, a summer trends’ survey released lastweek by hotel comparison website Trivago shows that Spain topped the list of the mostpopular holiday destination for July and August and Benidorm remains the Number 1resort choice for UK holidaymakers, welcoming 1.5million visitors a year.

The director of tourism for Benidorm, Yolanda Pickett Fernandez, said: “UK visitornumbers to Benidorm grow year-on-year and we are very proud that Benidorm remainsNumber 1 on the list of best-selling destinations in Spain for the UK. Whilst Spain andindeed the whole of Europe, has of course felt the effects of the global recession,Benidorm’s reputation as a unique, accessible and excellent value resort remainsunparalleled. We have a very high percentage of guests who return year after year to enjoyfive world class theme parks, three award-winning beaches and year-round sunshine,helping it fare better than many other resorts.”For more information see www.en.visitbenidorm.es

14104 • JET2 advert_297x210 v2.indd 1 27/07/2012 10:19

Survey reveals agents are increasingly savvy on mobile searches

20 spa holidaysthe latest deals & newadditions from hoteliers &operators

23 wintersunnew offers & discounts toentice your clients toescape the cold

S01 TB1708 2012 Start_Layout 1 14/08/2012 10:16

VIRGIN HOLIDAYS has launched itsfirst USA & Canada 2013 previewbrochure which features the mostpopular holidays in the region andoffers a snapshot of what is included innext year's programme, including self-drive tours, escorted tours, rail toursand cruising. Destinations featuredinclude New York, Boston & NewEngland, Washington & Chicago, LasVegas & beyond, California and Hawaiiholidays. Key messages for agents to

highlight to clients about the previewbrochure include savings of up to £200per couple on Las Vegas holiday; freeaccess to the operator's v-room whenstaying in a favourite or platinum hotelin Las Vegas; free room nights androom upgrades at various hotels, freeadditional driver with fully inclusivecar hire packages and teen prices atfeatured San Francisco, Los Angeles,Boston and New England properties.

As an example, a new experience for

2013 is the Amtrak tour, combining thebest of the West by rail.

The 14-night tour begins inVancouver before crossing the borderand stopping in Seattle, Portland, andSan Francisco before finishing in LosAngeles.

Prices start from £599 for a fly/drivein Boston including flights, departingon January 7, 2013. For more information visitwww.virginholidays.co.uk

BUTLINS HAS launched the first issue of its new LiveMusic Weekends mini brochure. Previously branded BigWeekends, the new name for the breaks and the re-designed mini brochure are aimed to focus more on therange and quality of the live music weekends, positioningthem as a relaxing and rejuvenating experience for adults.

The new brochure, designed with agents in mind,features the top ten reasons to book a Music Weekendand the full event calendar as well as information on thecompany's three resorts, their facilities, activities,accommodation, commissionable dining options andUSPs to help agents select the right resort for theircustomers.

A three-night Stars of the 60s break costs from £42per person based on four adults sharing Silver room-onlyaccommodation at Skegness resort on December 7 forthree nights. For more information visit www.bourneleisuresales.co.uk or call 0845-070 4742.

Butlins launches Live Music Weekends mini brochure

New benefits & savings in USA & Canada 2013 preview brochure from Virgin Holidays

www.travelbulletin.co.ukAugust 17 20124

newsbulletin

Keeping an

i on Apps

THE PALM Springs Bureau of

Tourism has launched a new

iPad app to help visitors build

customised itineraries, view

inspirational imagery, browse

for bargains and discover the

best places to stay, play, dine

and shop in Palm Springs,

California. The app is free to

download from iTunes and users

also have access to the Bureau

of Tourism’s official Website at

www.visitpalmsprings.com

IPHONE AND iPad users can

explore Macau by downloading a

new “Macau Geoguide” free app,

offering map browsing, keyword

search, GPS mapping as well as a

bookmark system. Users can

search their destination while

connected to the internet and

retrieve information at a later

stage. A mobile version of the

“Macau Online Map”

(webmap.gis.gov.mo) has also been

launched, enabling visitors to

navigate Macau by entering the

name of a hotel, restaurant, street

or place of interest. Visitors to

Macau can also use free wireless

Internet connectivity via the

territory-wide WiFi Go service.

HURTIGRUTEN HAS launched anew web app which can bedownloaded to customers'mobile devices, allowing themto get updated real-time trafficinformation for the company's11 ships along the Norwegiancoast. Details include sailingschedules, schedule changes,departure times and contactinformation to ships. The appcan be downloaded for free bytyping app.hurtigruten.com intoa mobile browser on iPhonesand Android phones. Thecompany has also updated itsWebsite atwww.hurtigruten.co.uk

Training DVD fromKissimmee

KISSIMMEE CVB haslaunched a new trainingDVD for agents thatprovides an overview ofFlorida from a UK tradeperspective.

It focuses on itscentral location, themeparks, its accessibilityfrom the UK, year-roundtemperate climate, valuefor money andaccommodation. To request a copy [email protected] or seewww.facebook.com/kissimmeeuktrade

S01 TB1708 2012 Start_Layout 1 14/08/2012 10:16


THE BERMUDA Department of Tourism (BDOT) and BermudaHotel Association (BHA) have partnered with British Airways tolaunch Endless Summer Deal – a 'buy one get one free' flightpromotion for holidaymakers.

Available from preferred tour operators selling Bermudathroughout the summer, the deal is available to book untilSeptember 6 and is available for those travelling betweenAugust 23 and December 15.

All preferred tour operators booking minimum seven-nightpackages, based on two people sharing have access to thepromotion. Packages are available in 13 Bermudian hotels,ranging from an all-inclusive option to luxury boutiqueresorts. Participating hotels include Cambridge BeachesResort & Spa, Coco Reef Resort, Elbow Beach Resort,

Fairmont Hamilton Princess, Fairmont Southampton, GrottoBay Beach Resort, Newstead Belmont Hills Golf Resort & Spa,Pink Beach Club, Pompano Beach Club, Rosewood Tucker’sPoint, Royal Palms, Surfside Beach Club and The Reefs Hotel& Club.

As an example of prices, Destinology is offering sevennights at Grotto Bay Beach Resort hotel for £3,299 for a familyof four, offering a saving of £810 per family, based on twoadults and two children under 12 sharing on a room-onlybasis. The price includes flights with BA from Gatwick andaccommodation in an Ocean View Superior room. To book see www.destinology.co.uk or call 0808-252 3701 and for more information on the new deal visitwww.gotobermuda.co.uk/baseatsale

BDOT & BHA partner with British Airways to launch ‘Endless Summer Deal’

Tweets of

the WeekWho’s saying what

on Twitter...

@HeathrowAirport Unsure of what you cantake through security?Learn more here:http://ow.ly/c1VWn

@lastminute_com Hungry? Please yourstomach and your earswith up to 50% off@thebigfeastivalhttp://lstmn.com/QanIRP

@Door2Tour Check out our magicalChristmas Market breaksfrom only £79.95 perperson...http://gmtiny.com/d7Ibj

@traveltraining Top Secret! Complete theflexibletrips trainingcourse & you could win atrip to a secret destination,closes Aug 31st.http://bit.ly/i1WF7H

@NCLairport David Cameron hasreceived nearly 200 emailsfrom constituents aboutthe cost of APD. Have youemailed your MP yet?http://www.afairtaxonflying.org

Follow us on Twitter!http://twitter.com/

TravelBulletin

COX & Kings has launched itsFar East brochure for 2013featuring new escorted grouptours to North Korea, privateand group tours to Indonesia,a new group tour in south-east Asia and expandedtailor-made sections forChina, Mongolia, Thailandand Burma.

As examples, in Indonesiaan 11-night escorted grouptour, Highlights of Indonesia,leads in at £2,995 per person.The tour begins in Java andvisits the Temple ofPrambanan and Borobudur,the colonial towns ofSurabaya and Malang andMount Bromo. On Bali,clients will stay in Ubud,located among rice paddies inthe central foothills of theGianyar regency.

Enchanting Bali & Lombokis also new. The 11-day tourleads in at £2,145 per personand includes a train journeyacross Java .

The operator has alsointroduced the BurmaExplorer private tour whichencourages clients to getaway from the typical touristsights. The 16-night tourleads in at £4,245 per person,while a ten-night escortedgroup tour, The Golden Landof Burma, costs from £2,995.

All prices include flights,transfers, guided excursions,breakfast accommodationand other meals as specified. For more information seewww.coxandkings.co.uk/far-east or call 020-7873 5000.

newsbulletin

KINDLE FOR KAYE... Julie Kaye (right) from Bath Travelreceives a Kindle from Greta Stonestreet from TIPTO memberTrafalgar, Insight & Contiki (1STS). Julie won the e-readerdevice in TIPTO’s training prize draw. Since relaunching thetraining site last year TIPTO and its suppliers have beenawarding regular training prizes to five-star agents withrewards ranging from chocolate hampers to £500 worth ofLove2Shop vouchers. For more information see www.tipto.co.uk. (Training feature - page 15)

C&K adds newFar East tours

Mailings with Travel Bulletin this week include:

● Cox & Kings’ new Latin America & Antarctica 2013brochure uncovers the best that Latin America has tooffer with escorted small-group tours, accompaniedby expert guides, and tailor-made travel ideas to suitall budgets. Discover everything from the colourfulcultures of Cuba and Mexico, through Central andSouth America to the Patagonian wilds and beyond toAntarctica. Explore the mighty Andes, the wildlife-rich Galapagos, dense rainforests, ancient ruins andvibrant cities. Tour prices start from £1,795 for an 11-day tour of Cuba. Reservations: 020 7873 5000.

Mailbox

For further details and special offers please read the mail shots that accompany this issue

S02 TB1708 2012 News 1_Layout 1 15/08/2012 11:49

Newsbites● FOLLOWING THE launch of Manx2.com flights to the Isle of Man and Jersey earlier this

year, Oxford Airport has added a new Manx2.com route to Belfast City Airport departingfour times weekly. Fares start from £74.95 one-way including taxes and an allowance of upto 10kg for hand luggage. For details see www.manx2.com

● CENTARA HOTELS & Resorts is running a 'Fun in the Sun Holiday' competition on itsFacebook fan page, where holidaymakers uploading their favourite holiday snaps have thechance to win a luxury holiday at one of the company's resorts. The competition runs untilNovember 7 and the photo receiving the most online votes will win. See www.facebook.com/centarahotelsresorts for details.

● CYPLON HOLIDAYS is offering a seven-night break to Crete for £705 per person based onan October 4 departure. The price includes flights with easyJet from Gatwick, a baggageallowance of 20 kilos per person, private transfers and breakfast accommodation at theAldemar Royal Mare Village, based on two sharing a garden view double room. See www.cyplon.co.uk for details.

● IF ONLY...has announced that its team of six regional business development managershave all signed up to become AITO (Association of Independent Tour Operators) Buddiesand will remind agents of the benefits of AITO as part of every sales call.

● HAVEN'S ANXIOUS the Elephant celebrates her birthday across all 35 holiday parks fromSeptember 17-21. Prices for the character's midweek birthday break start from £142,based on up to six sharing a Superior two-bedroom caravan for four nights. For details visit www.bourneleisuresales.co.uk or call 0871-230 1919.

● TRAVEL AGENTS can now earn more commission by being an Essential Travel affiliate.Commission rates for affiliates referring sales for airport parking, travel insurance, hotelstays, airport lounges and car hire insurance have now been increased. To sign up as a new affiliate visit www.essentialtravel.co.uk/travelinsurance/affiliate.asp

WARNER LEISURE Hotels has launchedits new concept suites and food andbeverage outlets at several propertieswithin its portfolio this summerfollowing a £10.5million investment.

Its 15 new Premier Suite Chalets atCorton Coastal Village are set in alandscaped garden and include aseparate lounge area, sea view andprivate balcony or patio. The coastalvillage is also upgrading some of itsrooms to Premier Chalets which willalso be located in the new landscapedgarden area.

Alvaston Hall Hotel in Cheshire hasalso introduced new Premier Suites,opening this month, with separatesitting rooms and views over thegardens.

Meanwhile, the new DriftwoodRestaurant at Sinah Warren Hotel nowfeatures contemporary style andoffers views across the Solent and anopen plan design.

Littlecote House Hotel has alsoseen upgrades to its Late Lounge andbar to create an environment for livemusic, comedy and dancing. The hotel

is also undergoing refurbishment ofits bedrooms across the estate.

Allan Lambert, the company’s headof retail sales said: “We arecommitted to ensuring all our hotelsand resorts continue to innovate,evolve and are maintained to a highstandard. We listen to our guests, andall our 2012 developments are a directresult of their feedback over the pastyear.” For more information or to book visitwww.bourneleisuresales.co.uk or call0808-141 1111.

newsbulletin


Advantageannounces HotelHero Days THE ANNUAL AdvantageHotel Hero Days will takeplace on September 26 atthe Copthorne Hotel inManchester andSeptember 27 at theHoliday Inn, Regents Parkin London.

Around 80 Hotel Heroesare expected to attend theone-day events and willhave the opportunity tomeet Advantage hotelpartners and share bestpractice as well asdiscussing market andhotel trends andchallenges facing thecorporate hotel sector.

There will also be'speed dating' sessionsand, for the first time, anaward will be made for theHotel Hero of the Year.

Advantage memberswho would like to attendeither of the events shouldcall Danielle Boddy on020-7324 3987 or [email protected]

Warner Leisure Hotels invests £10.5million in concept suites and food & beverage outlets

EXPLORE’S NEW brand, edge, is offering discounts of 25%off selected trips departing in October and November.

Designed for 18-30-somethings looking for adventuretravel experiences, the company is now offering customersthe opportunity to save up to £200 per person on trips todestinations including Iceland, India and Cuba.

As an example, for clients looking for a long weekend ofadventure a four-day Iceland Weekend, departing onNovember 29 is discounted by 25%.

The trip offers customers the opportunity to whiz across

Iceland’s glaciers on snowmobiles, ride giant superjeepsinto the wild or horse-ride across lava landscapes. Withtime factored in for sightseeing and a dip in the thermalwaters of the Blue Lagoon, the itinerary also provides theopportunity to spot the Northern Lights.

Prices lead in at £209 per person including breakfastaccommodation, transport and the services of a groupleader. For more information visit www.edgeadventures.com or call 0844-225 3135.

Save up to £200 on October & November departures with edge

S02 TB1708 2012 News 1_Layout 1 14/08/2012 11:36

newsbulletin


agentreviewJodie Darnes from Co-operative Travel in Spalding went

on a Thomas Cook/Birmingham Airport fam trip,spending six nights at Barcelo Cabo De Gata Hotel on the

Almeria coast in Spain. Here’s what she thought...

Jodie receives a £10 Love2Shop voucher for her review. If you'd like to take part and receive a free Love2Shop voucher please email [email protected]

or call 020-7834 6661 with your name and contact details.

First impressions ..............................10/10

We were shown around the hotel when we arrived by themanager, who took us on a tour to see the different roomtypes and the spa facilities.

Comfort ............................................10/10

The hotel was of a very high standard. The pool area wasclean and spacious with plenty of sun beds. Rooms weregood in size with the decor being modern but not too muchwhere you didn't feel at home.

Quality ................................................8/10

The quality was very high but was mainly aimed at arelaxing holiday rather than full on. The hotel had a spafacility which could be used when appointments werebooked in. Unfortunately the location let it down as therewas not much to do in the surrounding area.

Affordability ........................................9/10

Thomas Cook charge around £450 for 7 nights’ half-boardfor the beginning of summer. This is reasonable as thefood was lovely and all staff were helpful and friendly.

Service ..............................................10/10

There was only one bar in the hotel so at times you foundthere was a wait to get served. Although the staff had a loton, they always remembered the drinks you ordered andmade an effort to make conversation.

Good to know ............................................Try to get a room allocated closer to the seafront as theviews are lovely and then you are not close to the bar atnight, as it can get quite noisy.

Overall scoring: ..................

1010/

Flights included inall Trafalgar andInsight Vacationsbrochures for 2013THE ONE Stop TouringShop has announced thatboth Trafalgar and InsightVacations have addedflight-inclusive packagesto their newly launchedUSA & Canada 2013brochures. Both operatorswill roll these new pricesout in all forthcomingbrochures including theEuropean product,Trafalgar’s worldwidebrochure and Insight’sGold and India brochuresdue this autumn.

To celebrate the launchof the new brochures,agents can receive doublepoints through the 1STSRewards scheme on anybookings they make fromthe 2012 and 2013 USA &Canada brochures. Toacquire these extra points,agents need to registerbookings on the 1STSRewards site before theend of this month. Pointscan be redeemed againsta variety of prizes, fromcinema tickets to designerhandbags and iPads.For more information call020-7468 4335 or visitwww.onestoptouringshop.co.uk

New “Holiday Offers& Late Availability”Web portal from SunvilSUNVIL HAS launched anew Holiday Offers &Late Availability Webportal with holiday offersfor 2012/13 in Greece,Cyprus, Italy, Sicily,Portugal, Madeira andthe Azores, plus lateavailability deals forGreece and the Azores.

As examples of prices,late availability for sevennights in Lemnos leads inat £609 per person,based on two sharing,offering a saving of £127per person for an August30 departure.

A 14-night stay inKefalonia, departing onAugust 25, leads in at£505 per person andoffers a saving of £230for a self-catering stay atthe Poseidon Residence,situated aboveKefalonia’s southerncoast near the village ofSpartia.

Prices include flights,breakfastaccommodation andtransfers. For more informationcall 020-8568 4499 orvisit www.sunvil.co.uk

INSIDEJAPAN TOURS and Virgin Atlantic have launched acompetition for an imaginative and creative blogger, plusblogging companion, to win a 19-night trip to Japan.Celebrating 12 years of featuring the destination, theoperator is now inviting potential first-time visitors topresent 12 reasons or motivating factors to go to Japan,using innovative blogs, video, photographs and well-writtencopy. The winning blogger will be asked to blog their wayacross Japan and provide daily entries that feature plentyof visuals revealing the unique culture, land andsoundscapes of The Land of the Rising Sun.

The trip, valued at around £8,000 for two people, willtake place from October 29 to November 17 and theitinerary will include Tokyo, the ancient Imperial capital ofKyoto, Buddhist temple lodgings on Mt Koya, a festival inOsaka, stays in traditional ryokan and experiences such astaiko drumming.

The deadline for competition entries is August 31.For more information see www.insidejapantours.com/blog-to-japan

InsideJapan Tours & Virgin Atlantic competition

S02 TB1708 2012 News 1_Layout 1 14/08/2012 11:36

newsbulletin



WEBSCLUSIVES● Agents can win a Virgin Experience Day with Club

Med, by answering 2 simple questions to enter thecompetition at www.travelbulletin.co.uk/competitions

● Win a 4 nights half-board stay in a 4-star Benidormhotel, courtesy of Visit Benidorm. The prize alsoincludes theme park tickets and entry to the BenidormPalace nightclub.Go to: www.travelbulletin.co.uk/competitions

● Win either a 4 night holiday in New Orleans or a £50Love2Shop voucher courtesy of two competitions thatFunway is running on the Travel Bulletin website.Go to: www.travelbulletin.co.uk/competitions

● Brochure of the Week: Variety Cruises. Island-hop instyle aboard deluxe mega-yachts, and take in GreekIslands, Turkey, Croatia, The Western Med, Cuba, TheSeychelles and West Africa.

All this and more at:


The home of the web savvy travel agent

Go

MOVERS● WENDY WU Tours has appointed Mark Harris as business

development manager for the South of England andWales.

● EXPLORE HAS appointed Philippa Baines as trade salesmanager.

● IAN BUCKERIDGE has been given the new title of directorof marketing and corporate sales at SeaDream, where hisoverall responsibilities include heading up the company'smeetings, event and incentive sales programmes. Thecompany has also split its sales regions within the UK,with Jennifer Wright, director of business developmentresponsible for London & Southern England and RebeccaLott, director of business development responsible forNorthern England & Scotland.

● MATTHEW WOOD has joined Gatwick Airport as head ofairline relations with responsibility for working inpartnership with existing airlines and building onattracting new airlines and destinations.

● OMAN AIR has appointed Jamal Al Azki to the newly-created position of assistant country manager for the UKand Ireland.

● ROYAL CARIBBEAN Cruises has announced that MichaelBayley has been promoted to president and CEO ofCelebrity Cruises.

● QANTAS AIRWAYS has appointed Eric Jelinek as regionalgeneral manager for the UK & Ireland.

with Eileen...At home

What has homeworker Eileen

been up to this month?

by EILEEN SAUNDERS of Travel Counsellors To respond to any of Eileen’s comments email

[email protected]

The Olympic flame has now gone out but what a greatsuccess the games have been. I was lucky enough to get tickets for a couple of the

events at the Olympic Park and I was really impressed withboth the venue and the organisation. The atmosphere wasbrilliant and the volunteers did an amazing job.

Am I the only one that hates the new brand name “TeamGB”? Where did this come from? I don’t know why but itreally grates on me every time I hear it. No matter, we didamazingly well by winning so many medals and I’m sureeveryone will agree that London put on a wonderful show.

Early last month, I spent an enjoyable week sailingaround the Greek Islands aboard the Star Clipper.

I flew with BA to Athens and stayed at the Royal Olympichotel overnight before embarking on the cruise thefollowing day. This hotel is a great choice for clients wantinga good quality hotel in a central location close to the mainsights. It has an attractive outdoor swimming pool and awonderful outdoor rooftop bar and restaurant which hasfabulous views of the Acropolis.

It was extremely hot in Athens so it was wonderful toboard the Star Clipper and head out to sea the following day.

The ship is under sail for most of the time and only usesher engines in poor wind conditions. When she is under fullsail, she really is a magnificent sight to behold.

First impressions of the ship were good and although ourcabin wasn’t very big, it was very comfortable with asurprising amount of storage space.

I enjoyed the food and thought the service in therestaurant was outstanding.

Life on board was very relaxed. There was a mixed agegroup on board - about 25% were under 30. The eveningentertainment was lowkey but good fun.

During the cruise, you’re given the opportunity to climbthe main mast to a platform 75 ft above the sea. I would havehad a go at the climb but unfortunately I didn’t have the rightshoes with me (well, that’s my story and I’m sticking to it).

We stopped at a number of lesser known Greek islandsand with only around 100 passengers onboard, getting onand off the ship was a breeze.

Sitting on deck late at night, looking up at the stars withthe ship gently moving through the waves was soromantic. You just couldn’t help but fall in love-with theStar Clipper experience.

S02 TB1708 2012 News 1_Layout 1 14/08/2012 11:36

● US AIRTOURS has introduced a new agentsurvey for agents. In return for answering 20questions, participants could win first prizeof a guaranteed place on a fam or one of fourrunner up prizes of £50 worth of points. Tocomplete the survey seewww.usairtours.co.uk/agentfeedback Theairline is also running a competition in linewith its Million Dollar Giveaway Promotionwhich ends on September 30 - seewww.usairtours.co.uk/milliondollaragentand is challenging agents to decorate theirshops with a Million Dollar/American theme.The most elaborate shop to decorate andsend their pictures to [email protected] or load tothe company's Facebook page(USAirtoursLovesAgents) will win a place onthe Orlando fam trip.

● JETSET HAS launched 'Super 6' which runsuntil August 31. The Lotto inspiredpromotion has Virgin Atlantic as a co-sponsor and agents qualify for six Lottotickets if they book VS to MIA, MCO, LAS,NYC, BGI and CUN. Weekly Lotto jackpotshave also been increased to £600 for thedraws on August 24 & 31.

BASILDON BEAUTIES... To mark the Spiderman filmrelease and as a thank you to its agents, FunwayHolidays had its own Spiderman look-alike - businesssales manager, Andy Travis, visiting agencies acrossthe UK armed with themed Spiderman goodies.Pictured with Andy are the girls from First Choice inBasildon, from the left: Louisa Hares, Yasmin Saiedand Riah Ponder.

Booking incentives

It’s in thestars…What’s in store for Virgo?

FOR THE remainder of this month and into nextmonth, try to make an effort to get out more andyou'll soon be reaping the rewards. Your chances ofmeeting people in high places could be a turning pointin your career. With money a bit tight, it's important towatch what you spend. Try to cut down on non-essential items and have a clear-out to sell unwanteditems online - this should help alleviate difficult timesfinancially.

Lucky number: 18

Lucky day: Wednesday


agentbulletin

S03 TB1708 2012 News 2_Layout 1 15/08/2012 10:04


AT THE AITO overseas conference in Madeira thisyear it was quite interesting to hear the differentopinions and views regarding travel distribution

and the way businesses and agents will be trying toattract customers in the future.

One train of thought seems to be that, if you are noton the web and looking for business via social media,then you will not survive. Amazingly, when you askcompanies if they have been proactive on Facebook andTwitter they say yes – then, if you ask how muchbusiness they get through those channels, the vastmajority seem to go silent.

For many years the demise of the high street travelagent has been forecast and, even in these unsettledand tough trading times, it is pleasing for me to see somany independent agents thriving and buildingbusinesses that are stronger and better as they moveforward. High street agent numbers have fallen byabout 39% in the last ten years but it is definitelyquality over quantity that seems to be working for thehigh street these days.As I go around the country visiting travel agents, someof the feedback I get includes that there are fewer timewasters, as they seem to have migrated to the weblooking for cheap deals, and that there aren’t as manyfamily bookings - but there is increased demand forlong haul, niche products and, of course, cruising, forwhich agents’ expertise will always be required.

There is no doubt that customers and agents areturning to the web for information and this will notchange - it is here now and will not go away - but theone common denominator of all the distributionchannels still seems to be that customers want thegood old brochure. Customers love brochures and the fact that about twomillion brochures are distributed every week seems toconfirm that. Showing your friends and family acomputer print out when you have just spent thousandson a holiday simply does not have the same appeal asshowing them gorgeous pictures in a brochure!

Agents should not be a brochure pick-up point forcustomers who book on the web and then want abrochure, or the customer who has booked using asupermarket loyalty scheme to get a big discount butwants to see the holiday they have booked in abrochure, or have booked with a distant call centre andwant to pick up a brochure locally.

However, a great opportunity for agents to win new

customers is when they come into a shop and ask for abrochure, knowing full well that they have booked aholiday elsewhere. Ultimately they are in your shop, sograsp this chance to sell them something extra - carhire, attractions or perhaps even book their nextholiday. Perhaps giving them another brochure will getyou their next booking.

But as we move into a greener world, we do not wantwastage. AITO Agents are working with the AITOSustainable Tourism Committee, ABTA and brochuredistribution companies to look at ways in which theycan reduce wastage and are also rolling out a brochurerecycling scheme in certain parts of the country.

Rising costs mean that operators and agents need towork together to ensure that brochures are orderedand managed correctly. This is not a job for the traineeof the office, as brochures are an expensive but vitalcomponent for selling holidays on the high street.Instead, brochures should be ordered by the person inyour shop or office who knows what you need to ensureyou have the correct stock at the right time for theright customer. Good agents - and I see this a lot - usethe opportunity when customers are looking atbrochures to ask questions, find out the customerrequirements and get them to sit down and start theselling process

When I see some of the fantastic brochures availablefrom the luxury operators, superb cruise brochuresselling fantastic voyages and of course Great RailJourneys leaping from the pages of our brochure, Ican’t imagine customers doing without them. Goodbrochures, good products and good agents are awinning combination in my view. Long may it continue!

Brochures are alive and well – they arestill the best selling tool you have got!

To respond to any of Tony’s views email [email protected]

by TONY BYRNENational sales manager of Great Rail

Journeys and AITO Agents’ panel member

opinionbulletin

W-AITO-Go!

S03 TB1708 2012 News 2_Layout 1 15/08/2012 10:04

puzzlebulletin


Where Am I?

Lynden Pindling International Airport is foundhere in the Caribbean

Fill in all the squares in the grid so that each row, column and each of the

3 x 3 squares contains the digits 1-9.Once you have completed the puzzle, simply identify the numbers that relate

to the letters, A, B, C and D then e-mail the solution, with your name,

company name, and full postal address plus phone and ABTA number if

applicable to:

[email protected]

Closing date for entries is Thursday, August 23rd. Solution and new puzzle

will appear next week.

The winner for 27th July is Jasmine Payne, Wroxham Travel

in Norfolk.

July 27 Solution: A=2 B=3 C=6 D=9

➠A

➠B

➠C

➠D

Number: 077

Travagrams

Across 1. Hampshire based Bermuda specialists, ___

Holidays (8)6. Ferry Line (5)7. Penang International airport code (3)8. Slapstick style comedian, ___ Evans (3)9. Language and people of the Sahara region (6)12. Monterey city, with a former Clint Eastwood

connection (6)16. Popular Dodecanese island (3)17. Aspen airport code (3)18. One of the Expendables appearing at a

cinema near you (3,2)19. City in the French Alps (8)

Down 1. Michael, the most decorated Olympian of

all time (6)2. English river (5)3. West African country (5)4. English county (4)5. Usually follows a day on the slopes (5,3)6. Cruising & Sailing Holidays operator (8)10. Dirhams are spent here, initially (3)11. Strasbourg is the capital of this region (6)13. Travel company, sounds like a military rank (5)14. The Sorbonne is located in this Quarter

of Paris (5)15. Capital of the Apulia region (4)

Where Am I?

Fill in the crossword to reveal the mystery location highlighted by the green squares.

For the solution to the Crossword, Where Am I? and Travagrams, please see page 30

Crossword

Su Doku

Num

ber:

077

Maybe you’ll see Mickey Mouse on a tour with this cruise line

This island is also another name for ‘jumper’

Residency Is Us

Rej Yes

Can you solve the following anagrams to decipher the destination & tour operator?Win a £50 Hotel Chocolat voucher in the travelbulletin Su Doku prize puzzle

S03 TB1708 2012 News 2_Layout 1 15/08/2012 10:05

Save 45% on autumn sailings with HurtigrutenHURTIGRUTEN IS offering 45% off selected sailings thisautumn, allowing agents to pass on savings of up to £786 perperson to their customers.

Available on specific departures for the Classic RoundVoyage during September and October, prices start from£1,015 per person. The 12-day itinerary starts in Bergen in thesouth and travels above the Arctic Circle to Kirkenes by theRussian border, before returning once more.

The company's head of sales, UK & Ireland, MaxineDunsdon, said: "These departures offer a really fantasticsaving and we hope they will help agents eager to boost sales.Autumn is such a lovely time to travel as the mountains andhilltops along the Norwegian coast look spectacular, alldressed in different shades of orange, gold and yellow."For more information call 020-8846 2666 or see www.hurtigruten.co.uk/agents

NCL announces new training concept NORWEGIAN CRUISE Line has announced that it will educateagents on its North American cruise products by bringing itsPartners First Roadshows to various regions across thecountry.

Like the NCLU online training programme, the line's free,content-rich training programme on the roadshows will beinnovative, fun, engaging and rewarding, with attending agentsgaining the opportunity to see incremental earnings of up to8% for their company.

The roadshows, taking place in Bromley, Edinburgh andManchester between September 11 and October 3 and aredesigned to expand agents’ cruise and destination knowledge,allowing them to give customers a new perspective on holidaysat sea.

The roadshows will also feature guest independent expertswho will share knowledge of key US destinations, includingtourist boards from New Orleans and Louisiana, Boston, Alaskaand Rocky Mountaineer. Team members from ACE will also beon hand to help change the way agents think about cruising.

The training dates are September 11 in Bromley, Kent;September 25 in Edinburgh and October 3 in Manchester. To register or for more information visit www.roadshow-uk.ncl.eu

Fred. Olsen issues multi-disc DVD FRED. OLSEN Cruise Lines has produced a new multi-discDVD combining all four ships – Balmoral, Braemar, Boudiccaand Black Watch – on one DVD, ideal for agents to give topotential clients.

The line's sales and marketing director, Nathan Philpot,said: “This new compilation DVD, showcasing Fred. Olsen’swhole fleet, will be a really useful tool for travel agents. Forcustomers who are considering booking a cruise, this is thenext best thing to seeing the ships first-hand, and it will givethem a real flavour of the style and layout of each vessel. TheDVD also conveys something of the very special and uniqueFred. Olsen onboard experience.”

The DVD provides an insight into each ship’s cabins, publicareas, entertainment and dining, plus a piece about thecompany's chosen charity – the RNLI – which highlights thefundraising efforts guests have gone to over the past 40 years.There are also some informative and honest views from guestsas to how they found their experience. To order a copy of the DVD visitwww.fredolsencruises.com/travel-agent-centre


cruisebulletin

by MICHELLE RUSSELL,training & events manager,UK & Ireland, RCL Cruises Ltd

Cruising is

THE SUMMER season is here and I’m sure you areholding on to fond memories of your last holiday! Iremember my recent cruise on Celebrity Silhouette

where I was transported to a world of peace andtranquillity where everything was taken care of.

Memories, personal experiences and knowledge areso powerful when selling cruise and can be the key toyour success! A cruise purchase is complex, especiallyfor guests who are new to cruise and customers look forindependent advice to help with their purchase decision.Agents who can offer authoritative advice and soundcounsel will always be integral to the cruise salesprocess.

Royal Caribbean International, Celebrity Cruises andAzamara Club Cruises invests heavily in training and weknow that retailers need tools to help them convert,which is why we provide extensive resources for ourtrade partners to help them sell as effectively aspossible. Our award-winning Cruising for Excellenceonline training, targeted incentives, ship visitprogramme, great value promotions and point of saleprovide agents with the opportunity to engage with ourbrand and showcase our differentiation.

Even the best sellers out there might forget thatknowledge is power and the key to the perfect sale is thequestions you ask. Follow our own sales module online(via www.cruisingpower.co.uk or throughwww.cruiseexperts.org) to give you some tips!

As a brief introduction, here it is:C = Create Rapport: it’s a vital part of the process.

Questions that start with 'what', 'where', 'why' and'which' will help.

A = Attack Objections: prepare yourself with the factsto overcome objections.

P = Power is knowledge: would you take advice onyour holiday from someone who has little or noknowledge? We have the perfect eLearning program,extensive ship visit programme and three trainersdedicated to you. The tools are all there for you at a clickof a button.

T = Tailor Make: switch selling is perfecting yourquestioning, it will lead you to a better solution.

A = Advantages: too many to list! My top tip is to visitThe ACE and Cruising for Excellence Online training.

I = Increase Sales and Impress: it’s about exposingyour client to holiday options that they may not be awareof and wow them with your passion and expertise.

N = Nail that Sail: it's time to start putting thatknowledge into practice. You have done all of this work -don't lose the sale!

August 17 201212

S03 TB1708 2012 News 2_Layout 1 15/08/2012 10:05

S03 TB1708 2012 News 2_Layout 1 15/08/2012 10:05

Who is your ideal travelling companion?I would have to say my partner - tostay out of trouble and also becauseshe does extensive research beforetravelling to a destination so we aresure to see everything.

What's your earliest childhood memory?I remember my dad making me a toycar on the farm using wire and pliers.In Afrikaans it’s called a ‘draadkar’ andwas lots of fun for a young boy on thefarm back then.

Where was your last work-related trip?Brussels. Great beer, mussels,chocolates and a little bit of work.

If you were a celebrity who would you choose to be and why?Sir David Attenborough - theadventures, wildlife experiences and aknighthood. Why not?

What three words would yourfriends use to describe you?Saffa,”fixitall” and a perfectionist (onlya little).

What have your travels taught you?That anything can happen.

What is the best advice you recall?I was told to wear trousers whiletrekking for mountain gorillas inUganda. At the time being a tourguide myself I stupidly wanted to showhow tough I was and went with shorts.I soon realised it was protection againstvery itchy annoying grass. I should havelistened.

If you could have a room full ofany one thing, what would it be?Well! Ha ha! KFC? I love KFC.

If you could change three things inthe industry, what would they be?I would have to say cheaper flights toAfrica, more availability and stablecurrencies.

Who has been the biggest inspiration/influence in your career?My dad - there was no way I wasgoing to work for him and it turns outI love what I do.

What's your favourite city and why?Cape Town - it’s absolutely beautiful,there is just so much to do and see.

What is your motto in life?I don’t have a strict motto, but I guesswhatever you do give a 100%.

Arno DelportThe sales and marketing representative at Acacia

Adventure Holidays loves KFC and admits to being a gadget freak

What is your favourite mode of travel?Train - you can relax and enjoy thescenery.

If you had a super power what would it be and why?To be able to fly, to have that sense offreedom.

What was your nickname at school and why?Arrie, short for Arno. No idea why! Iguess the jokes on them; it’s a letterlonger than my actual name.

What's your favourite airline and why?Kulula.com. Their humour on the planeis great - maybe not for sensitive fliersthough!

What special skill do you have?I'm a good listener (I think) - it's agreat skill to have when it comes torelationships, believe me!

How do you cope with theadvances in technology?Pretty good, I am a bit of a gadgetfreak! Bring on the iPhone5!

What’s your favourite movie of all time?Well, for now it is Avengers Assemble.Just awesome.

What do you love about your job?The challenges I face, daily. There’snever a dull moment.

Career pathI started working as a tour guide in2001. After 5 years as a tour leaderand driver in Southern & EasternAfrica I retired as a guide in 2006and joined the office in Cape Townas a sales rep. I decided to move toLondon and joined the Acacia AfricaSales and Marketing team in 2009.I've been loving it ever since.

“I'm a goodlistener - it’s a

great skill to havewhen it comes to

relationships,believe me!”

personalitybulletin


S03 TB1708 2012 News 2_Layout 1 15/08/2012 10:05

IN MY previous article I looked atpersonal attitude. Equally important,however, is your attitude to your

business and your readiness to “thinkoutside the box” so that you may notonly survive but also thrive. People ingeneral, and more specifically yourcustomers, make decisions on how tospend their money and what to buy. Thismight be a new car, a new house orperhaps even a holiday. Then they makethe decision where to buy it. Competitionfor consumer spend has never beentighter so how do you make sure, as atravel retailer or homeworker, that youget your hands on this spend? How doyou make sure that the door that thecustomer walks through is yours andnot someone else’s?

Whilst agencies and homeworkersmay be in different locations and mayhave vastly different working practicesone thing is common to any traveloperation and that is marketing.Marketing is a business philosophy; away of looking at business, if you like.Leading marketer, Theodore Levitt, oncesaid: “Marketing is where the customeris, and it is the customer who in the enddecides the fate of the business.”

First and foremost, marketing isabout making sure that the business is

adequately equipped to deal with thecurrent and future needs of itscustomers. Next marketingmanagement seeks to offer thecustomer something tailored so closelyto their needs that it makes no sense togo anywhere else. A successful travelagency is one that differentiates itselffrom its competitors in a positive wayboth to retain existing customers and toentice potential customers away fromthe competition. There can be nosounder way to create and maintain asuccessful business and there is nosounder way of achieving this thanfocusing on the needs of existing andfuture customers and organising thebusiness around meeting those needs.

What this does mean, however, ispaying particular attention to the currentneeds of the customer and evenanticipating what those needs maybecome in the future so as to delivercontinuous customer satisfaction.

Marketing actions for travel agents: stand back and look critically at your current operation:● What is your catchment area? Or what

is your specialism? ● How many customers come in, phone

or email? When? Where from?

● In how many cases do your staffget a really clear understanding ofwhat these potential customerswant?

● In how many of these cases do theymake a sale?

● How often was the full range ofservices offered?

● How often was some extra serviceactually sold?

● How do these figures vary fromconsultant to consultant?These enquiries will highlight

some areas that would benefit fromcloser attention

Consider how to get more people into the agency or contacting you: ● Diversification into new areas, what

plans do you have?. ● What do you do to obtain new types

of business (tailor making, groups,niche areas etc.)?

● What potential groups, just forexample, exist in your area?

● How many have you contacted? ● What new business should you look

at as a result of changes in thetravel industry or even localdevelopments or demographics?

by PETER MARSH

Marketing for success

in challenging times


training

● continues on next page

S04 TB1708 2012 Training_Layout 1 15/08/2012 10:17


training

InBrief● THE CANADIAN Tourism Commission and industry

partners are inviting travel agents to increase theirproduct knowledge of the destination with free to attendtraining events in Hertfordshire on September 12 andNewcastle Upon Tyne on September 13. To register [email protected] stating which city you areinterested in attending. The events will commence at18:30 and finish at 22:00 and will include dinner anddrinks.

● WENDY WU Tours has announced details of its roadshowtour, spanning 12 UK destinations from September 4 untilOctober 11. The roadshows that will kick off in Newcastleon September 4 have been organised in association withthe China National Tourist Office, offering agents thechance to meet the operator's crew, discover what’s newand enjoy a fun-filled interactive evening. Newprogrammes will be launched ahead of the roadshow tourand have been created to offer new inspiring solutions forrepeat visitors or for those looking for something a littlemore adventurous or off-the-beaten-track. For more information visit

www.wendywutours.co.uk/roadshows

● LUXURY BOUTIQUE resort, The Sarojin, is utilising videocontent to help travel agents sell luxury holidays toThailand. A number of new films featuring the 56-roomboutique property are now available on YouTube andshowcase the hotel’s five-star product and the beauty of itsnatural surroundings in Khao Lak. The three videos,presented by travel guru Amanda Statham and created inpartnership with Tourism Authority of Thailand, arethemed around "A Perfect Wedding", "Pathways Spa” and"Romance & Weddings". The property can supply freevideos to the trade and agents also receive commissionwhen booking a holiday to The Sarojin for clients.

For details see www.sarojin.com

● TRAVEL 2 is embarking on new partnerships with touristboards, airlines and ground suppliers to transform agenttraining. The company has recently launched its inauguralonline education programme, T2 Academy, whichcombines the operator’s product and Website training with

modules provided by destinations, products and airlines itpartners with. The new academy has been created toprovide agents with a range of relevant long-haul trainingcourses with each module taking a maximum of 25-minutes to complete. The portal gives agents the chanceto ‘earn and learn’ with points being awarded for everymodule they complete. Points can be collected andexchanged for Capital Bonds. Until August 31, extra pointsfor every module completed is available to agents.

For details see www.t2academy.co.uk

● TRAVEL INDOCHINA has launched new DVDs for the traveltrade, showcasing the sights and sounds of all its keydestinations including Vietnam, Cambodia, Laos, Chinaand India. The The DVDs are categorised into destinationsections, meaning that agents can choose to refresh theirknowledge on a particular town or resort, recap on theoperator's points of difference or use the videos forbackground viewing to whet their clients' appetite. Theformat is also ideal for training and can be used bymanagers to train their teams on the company'sdestinations and products. To order the DVDs agentsshould email their local business development manager:Richard Swain (for the North) [email protected] or Raj Mistry (for theSouth) at [email protected] or call 01865-268954.

● VIRGIN LIMITED Edition, Sir Richard Branson’s privatelyowned collection of luxury retreats, has recentlyintroduced Webinar training sessions as a new andinteractive way for travel agents and operators to learn allabout the properties. Training sessions take no more than30-minutes including a Q&A session at the end. A fullschedule of training sessions has been put together forthe entire year. To pre-register [email protected] with yourname, company name, telephone number and theproperty you wish to learn about. You will then be sent allrelevant dates along with information on how to join themeeting on the day. Agents or operators that would preferto pre-register a training session specifically for a team ata suitable time and date should contact the sales team.

● continued from previous page

Advertising ● What advertising do you do? ● What results are you aiming for? ● How will you check the effectiveness of

your advertising? ● How attractive is your website? How

often is it updated? ● How well do you use your client list for

email campaigns?

Publicity and promotion ● How often do you get publicity for any

of your services? ● How deliberately do you plan to get

publicity? ● Who are your local media contacts? ● What stories or information can you

provide them with?

● How are you using social networking? ● In what other ways can you promote

the agency name? This is only an indication of the areasworth considering and analysing.Focusing on them will provide you withthe information of the areas that needattention to gain you more business.

Know what the competition is doing and try to make critical comparisons ● Where are you more successful than

your competitors? Why? ● In what ways are your competitors

more successful than you? Why? ● If a competitor were to acquire your

business what would they do to makeit more effective?

When you do plan to do something, firstpick those areas where the pay-off isreasonably certain. Next choose areas where the pay-off isnot so certain but even with a modesteffort the return is worthwhile. Remember that time is usually the mostdifficult thing to find. You will usually bemost successful in the areas with whichyou are reasonably familiar, so alwaysgive more time to the unfamiliar areasand expect to have to think and planmore carefully to achieve the results youdesire. By considering your marketplace andviewing your business through yourcustomer’s eyes you will start to makethat vital difference which puts youahead of the competition. ✦

S04 TB1708 2012 Training_Layout 1 15/08/2012 10:17

A s we are busily offering a warm welcome and send off to our passengers as they journey through the airport this summer, passengers can’t help but notice the

improvements Gatwick is making along their journey, as wetransform their experience into a much better one.It’s been just over two and a half years since Gatwick Airportwas sold by the BAA to Global Infrastructure Partners, andover that period we’ve been on a great journey oftransformation. Attracting new airlines, improving the on timeperformance of the airlines and making the facilities better forpassengers, is helping us to become London’s airport ofchoice.

Looking aheadUnder new ownership we are now competing with otherairports and by the early 2020s we’re expecting to handle40million passengers. This in turn will deliver more local jobs,contributing £2.1billion a year to the economies of London andthe South East. We’re already the best connected airport in theUK with more than 200 destinations on our schedule and wehave the capacity to grow a further 25% to accommodate moreflights. Around 20% of our traffic, during non-peak months, isactually business, averaging to 17% over a full year and byattracting the right airlines and the right routes we’re givingpassengers a real choice for new long-haul and short-haulservices. We’ve had good success so far this year, with newroutes including flights to China, Hong Kong, South Korea,Turkey, Caribbean and Vietnam. And we are confident thatmore new routes will follow.

The right connectionsGatwick is already a well-connected and easily accessibleairport. The rail network is popular with our passengers; today,35.5% of our passengers (12million each year) use the railnetwork with half of those using the Gatwick Express.Business and leisure travellers flying into Gatwick can reachtheir chosen London destinations - Victoria in the west end,the City and Canary Wharf - faster and more conveniently thanfrom any other airport in London and the South East, reachingLondon Bridge in 28-minutes and from there connecting to theJubilee line to Canary Wharf in six minutes. If heading straightto the City, the First Capital Connect services offer directservices within 38-minutes, while the Gatwick Express

provides a non-stop direct service to Victoria in 30-minutes.Under new ownership we have a strong international group ofshareholders, and have attracted new debt financing whichhas allowed us to undertake £1.2bn of redevelopment totransform the airport and provide the services and facilitiesthat airlines and passengers need.

Offering the right serviceOne of our priorities has been to introduce a differentiatedproduct for the Premium and First or Business Class traveller.For these passengers we know time is precious. They want afast and convenient experience through the airport, which iswhy we’ve introduced Premium Parking that ensures check-inis within easy walking distance and premium security areasthat look and feel more like VIP lounges. By pre-bookingPremium Parking, the Premium security experience isincluded. We’ve also introduced designated seating areas inthe departure lounges that have the facilities to enablepassengers to work from their laptops.

A number of our airlines have dedicated VIP lounges at theairport. But even for those passengers who don’t have accessto those lounges we have the award winning No.1 Travellerlounge available, (voted the best business lounge in the worldby Priority Pass) at Gatwick, and our new Aspire lounge, bothof which provide business facilities and a pleasant environmentto enjoy downtime before a flight.

We are at the start of our journey to provide an end-to-endpremium product for Business and First Class passengers.Our ambition is for Premium passengers using Gatwick'sPremium product (whether paid for or as part of their flightticket) to feel as if they have turned left on an aircraft.

We are dedicated to providing the best level of service atevery stage of the passenger journey. Our passengercommitments reflect this in that we always treat passengersas our guest, we love to be on time and we hate queues. Lastyear we invested £45million on a new, 19-lane central securitysearch area in the South Terminal making it easier forpassengers to find and give passengers a much speedierprocess. Today passengers are spending less than five minutesin a security queue 97% of the time, which is a hugetransformation under new ownership.

On the right runway:

how Gatwick is improving

its customer service


ukairports

by GUY STEPHENSON, chief

commercial officer, Gatwick Airport

● continues on next page

S05 TB1708 2012 UK Airports_Layout 1 14/08/2012 11:10

ANALYSIS OF the parking habits oftravellers at British airports in the last 12months has shown a growth in the shareof the market for meet and greetparking, where the sector took a 9.6%bigger slice of the overall airport parkingmarket.

The data, from airport parking pricecomparison site Looking4Parking.com,looked at the booking habits of travellersat 26 UK airports between May and Julyagainst the same period in 2011.

The three biggest types of parkingwere analysed: onsite parking at theairports; park and ride services, wheretravellers drop their vehicles off at off-site facilities and are ferried to theairport; and meet and greet parking,where travellers are met outside theairport terminal by a parking companywhich parks the customer’s car.

The figures revealed that the meet andgreet sector grew from 49.17% in 2011 to58.72% in 2012, an increase of 9.6% ofall airport parking. The growth was atthe expense of park and ride schemeswhich lost 5.2% of the overall share(down from 36.08% to 30.92%) and onsite

parking which lost 4.4% (down from14.75% to 10.37%).

One meet and greet airport parkingcompany believes the growth willcontinue. Martin Mansell, the managingdirector ofStressFreeAirportParking.com, said: “Weare experiencing rapid, year-on-yeargrowth and in the last 12 months alonewe have increased direct and travelagent sales by 54% in total and thatupward curve shows no signs offaltering.

“We believe the trend is being fuelledby word-of-mouth and the nub of thatreferral conversation is price. Thecost of meet and greet parking hasfallen significantly in the last fiveyears and now, in many cases, it is nomore expensive than standard airportcar parking.

“Meet and greet takes the stress outof airport parking so the conveniencefactor, added to the value-for-moneyaspect, is driving growth in the sectorat the expense of onsite airportparking and park and ride schemes.”

Prices for meet and greet parking

at www.stressfreeairportparking.comstart from £30 per car per day, rising to£40 for a weekend and £55 for one week.The company operates its own airportfacilities at Birmingham, East Midlands,Glasgow, Heathrow, Luton andSouthampton, and sells at all othermajor UK airports, plus one UK port,Southampton.

CAMBRIDGE AIRPORT has announced the launch of Danube Wings’ first UK scheduled servicesto the Franche-Comté region in France.

The flights operate on Mondays and Fridays from and to Dole-Jura Airport and the carrier hasintroduced a unique wine allowance of four bottles per person, in addition to checked-in baggageallowance of 15kg and 5kg hand luggage for passengers flying on the route.

David Surley, the airport's head of business development, said: “I am delighted to welcomeDanube Wings to Cambridge Airport. This is a groundbreaking development with one of Europe’srapidly developing airline companies and to such a beautiful and largely undiscovered region ofFrance. We couldn’t be happier with Dole-Jura as our next destination. It’s the first of a numberof exciting international services we plan to bring to Cambridge."

Located three miles from the centre of Cambridge, the airport offers direct access fromLondon by rail in 45-minutes.

The carrier's seats are now on sale, with special offer fares from £65 one-way when bookedonline. Packages can be booked through Premier Travel, which offers Dijon city-breaks, self-drive holidays through Jura and Burgundy wine tours. For more information call Premier Travel on 01223-500007 or visit www.danubewings.eu

Cambridge Airport welcomes Danube Wings' flights to Franche-Comté


ukairports

A NEW business lounge forpassengers flying in and outof Southend Airport byprivate jet is nowoperational, following a£500,000 investment in thearrivals hall to create thenew facility.

The new executivehandling area includes ameeting room featuringvideo conferencingtechnology, a pilot’s restzone and facilities for driverswho are waiting forpassengers. A range ofrefreshments are alsoavailable and the areafeatures the latest securityscreening equipment andoffers direct access to thebusiness jet parking area.

The completion of thelounge comes shortly afterthe airport announced a newpartnership with LandmarkAviation, one of the largestfixed based operators ofbusiness jets, to handlebusiness jets this summer. For more information visitwww.southendairport.com

New businesslounge opens atSouthend Airport

Airport parking analysis shows growth in meet & greet sector

We've also focused on our retail andrestaurant offering giving more choice whenshopping or eating at Gatwick. Our recentlyopened brand new flagship World Duty Freestore in the South Terminal is now 33%bigger - that’s more than 30,000 square feetof shopping therapy. As well as being morespacious, there is wide range of exciting newbrands including Laura Mercier, Creme de laMer, Bobby Brown, and many more.

New developmentsAn exciting new concept from Jamie Oliverfeaturing a Jamie’s Italian, a Jamie’s ItalianBakery and a Union Jacks Bar has also

opened its doors - serving an all-Britishmenu and designed exclusively for Gatwick.So it doesn’t matter whether passengers arein a hurry or have more time before theirflight, there’s something for everyone. Theycan grab food on the go from the bakery, sitdown to a meal at Jamie’s Italian or graze,nibble and drink at Union Jacks.

We are continuing to tailor our services tomeet the needs of our passengers, and todeliver the best airport experience. We knowthat we’re in competition for business andthat the job is not yet complete. We’retherefore looking forward to many moredevelopments to come - so watch this spaceor better still, come take a look foryourselves. ✦

● continued from previous page


ukairportsTEAM EFFORT...community partners visited Luton Airport recently tolaunch the airport’s ‘Meet the Buyer’ event, due to take place onOctober 18. The event aims to give local suppliers the opportunity toshowcase their services to airport related companies and is beinghosted in conjunction with Luton Borough Council, The Bedfordshireand Luton Chamber of Commerce, Central Bedfordshire Council,Hertfordshire Chamber of Commerce, Milton Keynes & North BucksChamber of Commerce, University of Bedfordshire and the Federationof Small Businesses. Pictured marking the announcement are, fromthe left: Ian Cording, regional chairman Beds Cambs & Herts at TheFederation of Small Businesses; Paula Devine, membership servicesmanager at Bedfordshire Chamber of Commerce; Cllr Sian Timoney,portfolio holder for Regeneration at Luton Borough Council; LauraChurch, head of business and consumer services at Luton BoroughCouncil; Sian Pearce, community relations executive at Luton Airport;Yolanda Rugg, area director at Hertfordshire Chamber of Commerce& Industry; and Professor Carsten Maple, pro vice chancellor(Research and Enterprise) and Professor of Applicable Computing,University of Bedfordshire.

HOLIDAY EXTRAS has announced a new addition to itsairport parking range, with the launch of two parkingproducts at Southend Airport.

In conjunction with the car park operator, MapleManor, the company offers ‘Meet & Greet’ and ‘Park &Fly’ services at the airport from £50 for eight days’parking.

Christian Warrell, the operator's commercial revenuemanager, said: “I’m very proud to announce two newparking products for Southend Airport and to haveextended our long standing relationship with MapleManor.

“We have worked successfully with Maple Manor for anumber of years. They share our belief in offeringcustomers great service and value for money and welook forward to delivering the same high standards andhassle-free arrangements customer have come to expectfrom Holiday Extras at yet another location.”

Meanwhile, the operator has added Meet and Greetparking at East Midlands to its product range, withprices from £49.99 for eight days. .

The VIP parking service allows holidaymakers to leavetheir car with a chauffeur outside departures and begreeted on return outside the terminal.

Holiday Extras announces new parking products at Southend Airport


FUNWAY HOLIDAYS ishighlighting a range of spapackages in Thailand,including a seven-nightbreak at the four-star AkyraChura Samui, in Koh Samuifor £975 per person.

The price is based on twosharing on a bed-and-breakfast basis andincludes flights with EtihadAirways and transfers,based on a November 27departure.

Spa treatments at theresort start fromapproximately £15.

The company's productadministration executive,Nandita Patel, said:

"Thailand is popular forits spa influence, with itslong history in massage andspa treatments and naturalholistic remedies. Thedestination offers affordableseven-night spa holidays atthe cost of a weekend spabreak in England."For more information visitwww.funway4agents.co.uk

CLIENTS WHO like the freedom of staying in an apartment rather than a hotel can now takeadvantage of a new spa break featured by Superbreak in London.

Three new breaks are featured including Arabian Nights, which features a 25-minuteHamman ritual, a 70-minute Arabian back, scalp and face ritual, use of the salt infusedTepidarium and overnight accommodation with breakfast, with prices from £238 per person;A Moroccan Dream spa break which includes a 25-minute Hamman ritual, a 25-minute Sheabutter massage, use of the salt infused Tepidarium and overnight accommodation withbreakfast, with prices from £158; and a Harem spa break, which includes a 25-minuteHamman ritual, a 25-minute massage or facial, a mini manicure, use of the infusedTepidarium and overnight accommodation with breakfast, with prices from £259.

Guests stay at the four-star Dolphin House Apartments in Westminster which feature LCDflat screen TV’s, king size beds, maid service and complementary laundry service. Thekitchens come with a microwave, fridge and electric oven and onsite facilities include aheated indoor pool, gym, squash courts, outdoor tennis courts and a croquet lawn. For more information or to book see www.superbreak.com/agents or call 0871-221 4444.

Superbreak adds new spa breaks in London with apartment accommodation

Thailand packagesfrom £975 with Funway

CONRAD IS launching a five-hour, multi-sensory Body Herbal Renewal treatment at its Koh Samuiresort in Thailand. Priced at approximately £283, the treatment is designed around thefundamentals of holistic practice and includes a cuisine lunch, where guests can choose fromthree-course menus with themes ranging from ‘De-Stress’ and ‘Sleep Deeply’, to ‘Thai Treat’ and‘Energy Boosting’. The spa features eight treatment rooms spread over two levels, each featuring aprivate outdoor terrace, a hot spa pool, saunas with cold plunge pools, a floatation room, a beautysalon, a relaxation zone and a welcome area. For details see www.conradkohsamui.com


spaholidays

THE NAM Hai in Vietnam is offering a‘Rejuvenate in Style’ spa package, validuntil December 20 which features Orientalbathing rituals, daily yoga sessions andtreatments at the spa.

Prices lead in at £1,085 per person andinclude breakfast accommodation,

transfers, one dinner for two, aVietnamese massage and a Balinesemassage for two, one ‘love bath’ ritual, adaily shuttle to Hoi An and non-alcoholicbeverages. For more information visithttp://masonrose.com/namhai

‘Rejuvenate in Style’ package at Vietnam’s Nam Hai

S06 TB1708 2012 Spa Holidays_Layout 1 15/08/2012 11:00


Princesa Yaizaoffers new familyspa packagesLANZAROTE'S PRINCESAYaiza Suite Hotel Resort inPlaya Blanca has openedits spa to younger guestsaged seven and above,with a selection of newtreatments on offer.

For €70, one adult andone child can embark on a‘Family Spa Experience’,with a face masktreatment and a chocolatemassage. Alternatively,the ‘Little Cocoon SpaExperience’ offers oneadult and one childcoconut exfoliation scrubsand volcanic stone facialmassages for €80. For more information seewww.princesayaiza.com

ABAMA GOLF & Spa Resort in Tenerife has launched aTotal Wellness Programme, available in three- or seven-day options.

Each programme begins with an EIS (ElectroInterstitial Scan) to check the overall health status ofthe guest. Staff will then provide a consultation anddevise a plan of specific spa treatments and exerciseroutines to suit the individual’s requirements.

Guests will also have the option of dining at the spacafé or each of the resort’s restaurants, as well as

participating in healthy cooking workshops andexperiencing in-room therapeutic products.

Offering an ocean-front setting, the African-influencedspa is spread across three levels and includes 11treatments rooms, including three themed VIP suites, ameditation room for yoga, meditation classes and indoorThai massage. There is also a garden spa relaxationarea, floatation room and a Roman spa circuit, alongsideseveral beauty treatment centres. For more information see www.abamahotelresort.com

TOURISM FIJI has launcheda new campaign to promotethe various spa resortslocated across the islands.

One of the destinationsfeatured is Laucala, aprivate island resort in thenorth-east of Fiji. The spafeatures a spa garden whereguests can learn about Fiji’scollection of tropicalflowers, herbs, spices andfruits, all of which are usedin the spa products. Guestscan also create their ownessential oils in the resort’sdistillery, using the flowersthey have picked.

On the northern island ofVanua Levu is Namale, seton a volcanic cliff andfeaturing a hydrotherapyroom as its focal point, witha Jacuzzi, four soaking tubs,

a steam room and waterfallshower. The spa offers arange of westerntreatments as well asproviding Shiatsu, Thaimassage and local massagetherapies.

Qamea Resort & Spa, onthe island of Taveuni,houses the Jungle Spa. Oneof the highlights is the‘Qamea Night ofDecadence’, a private spapackage for couples. Havingbeen escorted from theirbure (meaning bungalow) byFijian warriors, couples aregreeted at the spa withChampagne and, as well asa selection of treatments.Each couple has private useof the spa and all itsfacilities for the evening.

Also in the outer islands

is Yasawa Island Resort &Spa where treatments andtechniques are sourcedfrom around the world andadapted to local Fijianproducts and symbolism.

Other island spa resortsinclude Wakaya Beach Clubwhich offers private spapackages and a full spamenu, including massagesutilising a hybridShiatsu/Swedish technique;

Likuliku, which is home tothe Tatadra Spa, meaning‘House of Dreams’, whereguests can opt for a Fijian-style massage or select anatural beauty and bodytreatment using localproducts; theIntercontinental Fiji GolfResort & Spa on Viti Levu -Fiji's main island - offers

modern and traditionaltreatments which useindigenous plants andherbs, as well as a ‘WaiWater Zone’, offering gas,liquid and solid aquatherapytreatments, including Fiji’sfirst ice room; WestinDenerau Island Resort &Spa on Denerau Island,which houses Fiji’s largestspa; and the Hilton FijiResort & Spa, also onDenerau, which offers anextensive range oftreatments.

Tour operators such asBridge and Wickers, Carrierand Turquoise Holidays alloffer packages to sparesorts across the islands. For more information call0800-652 2158 or visitwww.fijime.com

Tourism Fiji promotes spa resorts across islands through launch of new campaign

spaholidays

THE FIVE-STAR Sport Hotel Hermitage in Andorra, at the foot of the Pyrenees mountains in the village ofSoldeu, is offering an Ultimate Wellness Deluxe nightly package from €377 (approximately £295 per night)based on two sharing a Junior Suite Deluxe on a bed-and-breakfast basis. The price includes three hours'use of the wellness centre and a choice of one treatment including a 50-minute facial ritual or exfoliatingtreatment with salt and flower petals or a 50-minute body ritual. The offer is valid until November 30. For details see www.hotelhermitage.sporthotels.ad

Abama Golf & Spa Resort launches new Total Wellness Programme


SAINT LUCIA is positioning itself as the Caribbean's ultimate wellbeing destinationfollowing multi-million dollar spa openings and refurbishments.

Between November 4-7, the destination will be hosting its second annual Health andWellness retreat. The aim of the retreat is to increase worldwide awareness of Saint Luciaas an ideal health and wellness destination, and the event will be taking place at varioushotels across the island, including The BodyHoliday, Sandals Grande Beach Resort & Spa,The Landings, Cap Maison, Blue, Bay Gardens Beach Resort and Coco Palm.

The four-day programme will explore themes such as mental wellness, spiritualawakening, anti-ageing, nutrition and healthy cooking, yoga, and natural healing remedies.Activities include spa experiences, rainforest hikes, cooking demonstrations, beach fitnessbootcamps, and yoga and tai chi. For more information, see www.saintlucianow.co.uk

India's SwaSwaraintroduces newrejuvenationprogrammesSWASWARA HEALTH &Wellbeing Retreat in India'sGokarna region has unveilednew ten- and 14-daywellness programmeswhich will be introduced inOctober.

Situated on the Ombeach, guests canexperience a combination ofAyurveda therapies, healthyorganic cuisine andinteractive music and artsessions.

The ten-day ‘Shanti’programme features dailyyoga and meditationsessions, music and dancetherapy, Ayurvedamassages and a vegetariandiet based on naturopathycuisine. Prices start from£2,447, including KonkanVilla accommodation on asingle-occupancy basis.

‘Prana’ is a 14-dayprogramme focusing onreviving the body throughAyurveda. It involves dailyconsultations with a doctorand creates a personalisedchart to analyse the‘Dosha’, an imbalance ofbio-energies said to be rootof all ailments anddisorders. Prices lead in at£4,069 and the programmecan be extended asrequired.

Finally, ‘Swastha’ is a 14-day detox and cleanseprogramme, concentratingon weight-loss, anti-ageingand stress reduction.Guests will practise yogiccleansing rituals and followa personalised diet,incorporating naturopathyand Ayurveda disciplines,alongside Ayurvedamassages and art sessions.Prices start from £4,069 andcan be extended to 21nights on a pro-rata basis.

All rates includetreatments, transfers andaccommodation in a KonkanVilla on a full-board, singleoccupancy basis. For more information [email protected]

Saint Lucia plans annual Health & Wellness retreat event


spaholidays

SPAIN'S FIVE-STAR La Manga Club has introduced a series of half-board packages for November,December and January, which include a mix of breakfast accommodation, rounds of golf, half-boardat any of the property's restaurants, unlimited drinks packages and a VIP pass to the spa. Spatreatments can also be exchanged for a round of golf, two-hour tennis court booking or lunch. Pricesfor four nights' stay with three spa treatments lead in at €498 per person per stay, based on twosharing. Guests can also opt to book a 'Best Spa & More' package, which costs from €129 per personper night and offers a daily spa treatment, free access to the spa, fitness centre, indoor pool, saunasand steam rooms, breakfast and free use of the shuttle bus service. For details visit www.lamangaclub.com

INGHAMS IS promoting a range of spa breaksthroughout Italy and Austria.

As examples, in the Italian Dolomites thethree-star Hotel Col Alto, located in thetraditional village of Corvara, features a newspa and wellness centre with an indoor pool,steam baths and Jacuzzi, as well as a range ofbeauty and spa treatments includingtraditional Ayurvedic massages.

Seven nights' half-board stay costs from£899 per person including flights, transfersand daily afternoon tea.

In Bardolino, Italy, the new four-and-a-half-star Aqualux Hotel Spa and Suites offers astate-of-the-art spa and wellness areafeaturing indoor and outdoor pools, saunas,Turkish baths, jacuzzis, mood showers, akneipp bath, ice fountain and an extensiverange of beauty treatments. A seven-nighthalf-board stay leads in at £1,059 per personincluding flights from Gatwick to Verona andtransfers.

In Hinterglemm, Austria, the four-star eco-friendly Gardenhotel Theresia, situated inAustria’s scenic Glemm valley, has recentlybecome a member Bio Austria’ (OrganicAustria) for its use of natural and organicproducts and caters for all diets andnutritions, as well as specialising in weight-reducing, gluten free, diabetes and lowcholesterol diets.

The ‘Mountain Green Spa’ uses eco-certifiedproducts and guests can choose from a widerange of treatments such as a hay pack,followed by a balm treatment, which warmsthe body to stimulates circulation and themetabolism or a reflexology treatment, whichactivates the body’s own self healing powers.

A seven-night half-board stay costs from£859 per person, including flights fromGatwick to Innsbruck and transfers. For more information or to book visit www.inghams.co.uk/agents or call 01483-791111.

Inghams highlights selection of spa options in Italy & Austria



CLASSIC COLLECTION Holidays has expanded its wintersunprogramme for 2012/13 with the addition of the Canarianisland of La Palma.

The operator's head of purchasing, Gary Boyer, said: "Wecurrently operate a hugely successful wintersun programmeto the island of La Gomera. Feedback from customers and ourtravel agent partners indicated that it would be timely tointroduce holidays to La Palma from this coming winteronwards.

"La Palma is the greenest and most rural of all the CanaryIslands and provides visitors with a good range of activitiesincluding mountain biking, diving, star gazing and superbtrekking and hiking. The island is served with direct flightsfrom either Gatwick or Manchester."

The company is featuring two paradors and one hotel inthree different resort areas on the island. The adults only

Hotel Hacienda de Abajo is a 32-room boutique hotel set inbotanical gardens within a former sugar plantation inTazacorte. Seven-night prices start from £1,088 per personthis November. Parador de la Palma is located close to theisland’s capital, with prices from £699 per person and Sol LaPalma Hotel overlooks one of the island’s black sand beachesin Puerto Naos. The hotel is part of a four-star family friendlyresort complex with adult prices starting from £730 and childprices from £299 per person per week on a half board basis.

Elsewhere, the operator has added new properties in GranCanaria, Fuerteventura, Lanzarote, Tenerife, Mallorca, Costadel Sol and Morocco including the luxurious new SofitelThalassa & Sea Spa Agadir, where prices lead in at £842 forseven nights in November. For more information visit www.classic-collection.co.uk or call 0800-008 7288.

HAYES & Jarvis has added a range ofbeach resorts to its newly-launchedFar East brochure, valid for bookingsfrom September as the wintersunseason gets underway. The operatorhas strengthened its Bali programmewith the addition of properties on thewest coast of the Island at Legian andJimbaran.

The five-star Jimbaran Puri Bali,managed by the Orient Express group,is a luxury addition, with five-nightflight-inclusive packages from £1,819per person. At four-star level the

recently-refurbished Legian Beachoffers family-friendly accommodationwith prices from £1,259 per person.

Meanwhile, the range of exclusiveproperties featured as Uniquely H&Jhas been increased to number sevenacross Thailand and Bali. New resortsinclude the Hard Rock Hotel Pattaya(from £1,199 per person for fivenights), the Veranda Resort & Spa,Cha-Am (from £1,179 per person forfive nights) and the Bali Tropic inTanjung Benoa, Bali (from £1,459 perperson for five nights).

After a strong performance over thepast nine months, the operator hasalso boosted the range of hotelsavailable in Thailand with new resorthotels in Pattaya, Cha-Am, Hua Hin,Koh Samui and Krabi, as well as inBangkok. The company has also addedto its programme on Koh Phangan andis now featuring the four-star SanthiyaResort & Spa, which offers prices from£1,439 per person for five nights.For more information call 0871-200 2211 or visitwww.hayesandjarvis.com/agents

The Jimbaran Puri Bali

wintersun

Hayes & Jarvis adds new beach resorts across Far East destinations

Classic Collection enhances Canary Islands product with La Palma addition

S07 TB1708 2012 Winter Sun_Layout 1 14/08/2012 16:12

Arblaster & Clarke launch new wine tours in Chile & South AfricaARBLASTER & Clarke Wine Tours has updated its 2013 New World Tours to include newoptions in Chile and South Africa.

An eight-day Vineyards of Chile itinerary departs from February 11-19 and leads inat £2,999 per person. Guests will explore wineries across the Casablanca Valley andSan Antonio Valley for cool climate white wines, head through the Maipo valley forCabernet Sauvignon, slightly south to the Colchagua Valley and the vineyards in Apaltato taste Syrah, finally to Maule for rediscovered vines and new plantings on slate soil.

The tour includes four nights in five-star hotels and four nights at private wineestates, breakfasts, 12 meals with wines, visits and tastings, coach transport, firstclass train journey from Talca to Santiago, wine guide and a tour manager.

In South Africa a seven-night tour to The Cape, departing on February 14, 2013, costsfrom £2,499 per person.

The tour combines sites, famous cities and towns, dramatic coastal scenery andwildlife, with selected visits to outstanding estates in Constantia and Stellenbosch,before visiting the Du Toitskloof Pass to leading wineries in Roberston; the Pinot Noirspecialist Hamilton Russell and rising star Paul Cluver in Elgin.

Prices include four-star hotels and guesthouses, breakfasts, eight meals with wines,wine visits & tastings, coach transport, entrance to the Cape Peninsula National Park,Boulders Penguin Reserve and Kirstenbosch Botanical Gardens, a wine guide & tourmanager.For more information visit www.winetours.co.uk


wintersun

CENTARA HOTELS & Resorts is scheduled to open its first property on Mauritius in December, theCentara Poste Lafayette Resort & Spa. The 98-guestroom property is set on a white sand beach onthe northeast coast of the island and will have its own diving reef. The company is also set to openits second property in the Maldives in December, the Centara Ras Fushi Resort & Spa (pictured),which is located on Giraavaru Island in North Male Atoll, 15 minutes' by speedboat from MaleAirport. The resort will be adult-focused with beach villas and over-water villas being scatteredaround the island and designed to provide privacy for guests. For details visit www.centarahotelsresorts.com

SHEARINGS HAS added a nine-day all-inclusive option forLake Como in Italy, with prices leading in at £299 per person.

Highlights include a visit to Como Market, an includedLake Como tour and an excursion to Milan.

The price includes six nights’ all-inclusiveaccommodation at the Hotel Britannia Excelsior andovernight express coach travel. Departures are availablefrom September to April.

The company's Europe and Worldwide holidays manager,Patricia Birmingham, said: "Our Lake Como holidays arebest-sellers every year. Our new enhanced autumn andwinter package for 2012/13 includes pizza and pasta

tastings and entertainment in the evenings. ” Meanwhile,the operator is promoting its all-inclusive Malgrat option inSpain, with prices leading in at £349 per person for ninedays.

Highlights include a tour of the Costa Brava coastline, anexcursion to Barcelona and a visit to nearby Blanes Market.Also included are six nights’ all-inclusive accommodation atthe Hotel Sorra D’Or, Malgrat, overnight express coachtravel and selected free drinks between 10:00 and 23:00.Departures are available in September and October. For more information call 0844-824 6351 or visitwww.shearings.com

Shearings adds Lake Como all-inclusive option

VIP package at Cap Maison

THE AZURE Collection isoffering a special VIPpackage at Cap Maison inSaint Lucia. It includes abottle of Champagne onarrival, four dinners, acouples' massage and asunset cruise. Also includedare flights and transfersincluding a helicoptertransfer to the hotel onarrival. The offer is basedon travel until December 19and costs £2,995 perperson, based on twosharing for seven nights inan Ocean View Villa Suite ona bed-and-breakfast basis.For details [email protected]


To book:www.trade.holidayautos.co.uk or call 0871 472 5141**Calls cost 10p per minute plus network extras (7 days a week 7am - 10pm)

Terms and condition apply. For full terms and condition email [email protected]

Calling all agents

Earn £££’s & WIN prizesThe wait is over and we can finally reveal our mystery incentive. All you have to do is book car hire in these locations, and the top branch who make the most bookings versus last year

will win a prize. The incentive starts today, until midnight 30th September 2012.

Commissionable extras for added earnings

Hassle-free car hire for customers to build their confidence in your services

Only 4 clicks to make a booking

Over 189 suppliers in more than 5,000 destinations worldwide

Book now, the more bookings you make – the more chance you have to WIN!£500

high streetvouchers

2 nights in Barcelona

iPad

Top Europeseller

car hire from £14 per day

car hire from£10 per day

car hire from£17 per day

Top USAseller

Top Spain seller

wintersun

PRESTIGE HOLIDAYS has launched its thirddedicated winter Canaries brochure featuring theislands of Lanzarote, Gran Canaria, Tenerife, LaPalma and La Gomera.

New properties for 2012/13 include the IberostarHotel Mencey in Santa Cruz and RIU Garoe inPuerto de la Cruz in Tenerife plus the Hacienda deAbajo in La Palma. Prices for winter lead in at£523 per person for a week’s stay in FincaSalamanca in Tenerife including breakfastaccommodation, flights from Gatwick andtransfers.

Nicky Shafe, the operator's marketingmanager, said: “This is the third winter brochurewe have produced. We have found it is vital forboosting bookings at a key time of the year forthe Canaries and agents welcome it. This year’sbrochure features a range of added value offerslike free nights, free half-board, childdiscounts, complimentary spa packages, room upgradesand no single supplements, as well as many early booking offers at a variety ofhotels.”

The company is also featuring all-inclusive options at the following hotels in theCanaries for winter: Iberostar Hotel Anthelia, Iberostar Grand Hotel Salome, RocaNivaria Gran Hotel, Sheraton La Caleta Resort in Tenerife, Jardin Tecina in La Gomeraand Los Jameos Playa in Lanzarote.

Prices for a week’s all-inclusive stay start from £726 per person at Los JameosPlaya including flights from Gatwick, an early booking offer and private transfers. For more information call 01425-480400 or visit www.prestigeholidays.co.uk

Prestige adds new properties in the Canaries for winterAttraction Worldadds new

activities inMadeira

ATTRACTION WORLD isoffering 15 new activitiesto do in Madeira rangingfrom guided walkingtours to jeep safaris andcatamaran adventures. The operator’s currentbest sellers include aLocal Dinner & FolkloreEvening for £39 peradult and £20 per child,aged two-12 years; aVolcanic Caves in SaoVicente option for £27per adult and £14 perchild; and a CatamaranAdventure for £30 peradult and £15 per child,aged five-12 years. For more information orto book visitwww.attractionworld.comor call 0871-700 8888.


RED SEA Holidays hasreported ‘exceptionallystrong sales’ for winter2012/13.

The company’s salesdirector, Jason Hilton, said:"We've added Soma Bay andSahl Hasheesh to ourprogramme in response tocustomer demand to resortsoutside of Sharm el Sheikh.

“We have alsoreintroduced our Cairo andNile multi-centre tour whichallows customers to enjoy athree-night stay in Cairo

along with a seven-night Nilecruise, with prices startingfrom £999 per person."

As an example of prices, aseven-night stay at theMakadi Palace Hotel costsfrom £609 per personincluding flights fromGatwick and accommodationin a Junior Suite on an all-inclusive basis.

The offer is valid for travelfrom November 26 untilDecember 17. For more information visitwww.redseaholidays.co.uk

Seven-night Red Sea break from £509 from Holiday DesignersHOLIDAY DESIGNERS is offering a seven-night breakfaststay at the five-star Movenpick Resort and Spa in El Gounafrom £509 per person.

The price is based on two sharing and includes flightsfrom Gatwick on November 23, airport taxes, baggage andtransfers. To book or for more information call 020-3384 0023 or visitwww.holiday-designers.com and www.elgouna.com

Call 0800 008 7288 www.classic-collection.co.uk

*Book by 6 Sep for travel between 23 Aug-15 Dec 2012 and clients buying one British Airways Economy Class return ticket get a second return ticket with the compliments of the Bermuda Department of Tourism and Bermuda Hotels Association.

Fly free to

Bermuda*

jewel of the Atlantic with pink

sands, turquoise waters, colonial

charm, luxury golf and spa, with

temperatures averaging 29o C

from April to October

KUONI IS offering a seven-night full board stay at the four-starKuramathi Island Resort Maldives in November from £1,599 per

person, offering a saving up to £710 per couple. Flightswith SriLankan Airlines from Heathrow and

transfers are included. For more information or to book call

01306-747008 or visit www.kuoni.co.uk


wintersun

THE BEACH House Collection is celebrating the relaunch ofits flagship resort, The Beach House at Iruveli Maldives, byannouncing extra benefits available for guests untilDecember 25.

They include a 45-minute Jetlag massage,complimentary watersports, an introductory dive per stayand free non-alcoholic mini bar beverages, and areavailable to guests booking for a minimum of four nights.

Prices in a water villa start from US$415.00(approximately £266) per night based on two sharing,subject to service charge and taxes.

The property features 83 thatched villas, suites andpavilions, each with a private pool and a villa host. For more information [email protected] or visit www.beachhousecollection.com

The Beach House Collection relaunches Maldives property with introductory offers

Strong 2012/13 winter sales for Red Sea Holidays

VIRGIN HOLIDAYS is featuring a seven-night stay at the 3V-plus Sirata Beach Resort on St. Pete Beach on the GulfCoast of Florida for £845 per person.

The price includes flights from Gatwick on November 20,car hire, taxes and surcharges and is based on two sharinga standard room on a room-only basis.To book or for more information seewww.vhols4agents.co.uk or call 0844-557 3973.

Virgin Holidays offers Florida break from £845

Kuramathi Island Resort


PINK SHELL Beach Resort on Fort Myers Beach in Floridais to open a marina this winter, ideal for those on sailingholidays wanting to use the services of a large resort.

Sailing guests will be able to dock at the marina, whichis located on the tip of Estero Island for those sailingthrough the Gulf of Mexico. The new marina will havepump out services, a dock master, a marine supply shopand convenience store.

All those docking will then have full access to theresort’s facilities including three pools, three restaurants,

a beachside bar and grill, fitness centre, Aquagene Spa,beach chairs and pool towels.

There are also kids’ clubs, watersports, a sailing schooland access to the property’s beach, which is five timeswider than it was last year, following the restorationproject.

A week’s stay from December 14-21 leads in at £931 infor a family of four with accommodation in a Studioguestroom. For details visit http://pinkshell.com

Prestige Holidays offer a wide choice of hotels in Madeira to suit your clients needs. From the larger resort hotels, to the more intimate Quintas.

We have many special offers including free nights, room upgrades, free golf and much much more. Why not call us for a quote?

Many flights from local airports….how can we help your clients?

Love to Shop vouchers for each booking made

Prestige Holidays on 01425 480400 or www.prestigeholidays.co.uk

MADEIRA

wintersunHALF MOON, a RockResortin Montego Bay, Jamaica isoffering a new winter breakpackage. It includes aUS$200 resort credit thatcan be spent on activitiessuch as golf on the RobertTrent Jones Sr-designedchampionship golf course,spa treatments, horse-riding, swimming withdolphins, tennis,watersports or at theresort’s six restaurants andeight bars. The package alsoincludes breakfast andtransfers and is available forstays between January 6 andApril 6. For details visitwww.halfmoon.rockresorts.com

Pink Shell Beach Resort in Florida to launch new marina this winter



wintersun

ANATOLIAN SKY Holidayshas announced the launchof a new programme ofholidays to Madeira andPorto Santo for 2012/13,with a new brochure soonto be launched.

The company says thatit has decided to includeMadeira as the destinationis ideal for wintersunbreaks that complementits existing offering.

The company'smanaging director, AkinKoc, said: "Madeira is ayear-round destinationwith average temperaturesof 20-25˚C and will appealto existing clients seekingcultural and traditionalexperiences, excellentstandards of service andbeautiful scenery."

The programmefeatures accommodationin quality coastal hotelsand resorts as well astraditional luxury quintas(mansion houses),including the QuintaJardins do Lago andQuinta Casa Velha doPalheiro in Funchal, theHotel Entoel Baia in Pontado Sol and on PortoSanto, the Porto SantoHotel & Spa and the VilaBaleira Thalassa.

Also included are tailor-made trips and twin-centre options offeringauthentic localexperiences. For more information call0844-273 3585.

Anatolian Sky launches 2012/13 Madeira & Porto Santo programme

5030

0800 008 7288www.classic-collection.co.uk

MOROCCOinspiring exotic breathtaking

Affordable luxury holidays,

private tours & twin centres



THE SELOUS Safari Company islowering its prices from November 1.

Throughout December, southernTanzania typically sees dry weatherand excellent game viewing at theSelous Safari Camp. In addition tovehicle safaris, guests canexperience a boat safari on thecamp’s private lake. Africa Odyssey is

featuring a seven-night safari andbeach holiday from £2,864 perperson, which offers a saving of £628per person.

Valid for selected departures inNovember and December, theitinerary includes flights fromHeathrow with BA, three nights atSelous Safari Camp with game

drives, daily walking and boat safarisplus a further four nights at thebeach retreat of Ras Kutani on theshores of the Indian Ocean. Alsoincluded are internal transfers, taxesand surcharges.For more information or to book see www.africaodyssey.com or call 020-7471 8780.

BELLEAIR HOLIDAYS has unveiled its new 2012/13wintersun brochure, which features a selection of offers,new additions and added value deals on the Maltese Islands.

It also features an increased distribution of easyJetflights, with daily flights from six UK regional airports,including Gatwick, Heathrow, Manchester, Newcastle,Glasgow and Belfast.

New properties include the five-star all-inclusive SeabankResort and Spa, close to Malta’s largest beaches, and theClub Salina Wharf, which is aimed at clients who prefer a bitmore privacy for their holiday, offering luxury self-cateringapartments where guests can combine a self-cateringholiday with the convenience of the hotel’s facilities on site.

Clients can also now receive free private transfers whenbooking five-star properties on Malta and Gozo with theoperator.

The company is also offering agents the choice of bookingaccommodation-only holidays at any of its featured hotels,villas and apartments, for clients seeking a more flexiblebreak.

A range of offers apply to all bookings including free

admittance to a local attraction, no single supplements at aselection of properties, incentives for repeat customers, freecar hire at a number of the properties and savings of up to£402.50 for early bookers when booking a stay of more than34 nights, at the Djar Ta Menza farmhouses.

The operator's national sales manager, Emma Yorke,said: “We pride ourselves on offering a great range ofaccommodation and product; from luxurious hotels tosimple and rustic farmhouses, at prices to suit every pocket.Our extensive portfolio offers something for everyone,thanks to the frequency of the flights, we are able to matchour offering with your clients’ requirements, should theirstay be for three nights or 180 nights, we can offer asolution.”

As an example of prices, a seven-night stay at theCorinthia Palace Hotel and Spa costs from £399 per person.It includes breakfast accommodation based on two sharing astandard deluxe room, flights from London with Air Malta,transfers, a mini guide and entrance to a Malta attraction.The price is based on departure dates between January 4and February 13, 2013.

SANDALS GRANDE Riviera Beach & Villa Golf Resort in Jamaica has unveiled a new beachside lounge, the Riviera Beach Club,featuring white Balinese cabanas, a winding grotto pool and direct access to the beach. Meanwhile, guests looking to reinvigoratetired limbs can do so at the resort’s newly updated Red Lane Spas. Prices lead in at £1,759 per person for seven nights' all-inclusiveaccommodation including fights and transfers, for travel between January and March 2013. For details call 0800-742742, email [email protected] or visit www.sandals.co.uk

wintersun

Belleair Holidays launches new brochure for 2012/13

Selous Safari Company introduces accommodation savings from November


Funway Holidays highlights breaks to DubaiFUNWAY HOLIDAYS is urging agents to highlight wintersun breaks toDubai to their clients.

The operator's product administration executive, Nandita Patel, said:"Dubai is the ideal destination for wintersun holidays, especially as themajority of hotels offer some great deals during this time, ranging fromfree half-board to reduced rates. In terms of trends – our overallwintersun business for Dubai this year has risen by 45% year-on-year,clearly indicating the popularity and appeal Dubai has as a wintersundestination."

Beach packages lead in at £815 per person for four nights based ontwo sharing on a bed-and-breakfast basis at the five-star MövenpickJumeirah. Flights with Virgin Atlantic and transfers are also includedand the price is based on a November 25 departure. For more information visit www.funway4agents.co.uk

New Andalicia walking break from Inntravel INNTRAVEL HAS added a seven-night Treasures of Aracena walkingbreak to its portfolio. Tucked away close to the Portuguese border,Andalucía’s Aracena Sierra is a land of glorious woodland and far-reaching views.

The leisurely walking holiday follows paths through woods of ancientcork oaks, passing through small villages and provides a taste ofauthentic rural Spain.

Guests are introduced to the surrounding area on a guided walk witha local expert, before striking out on their own to discover architecturalgems, from ancient mosques to Baroque churches.

Aracena is famed for its gastronomy, in particular its cheeses,chestnuts and olive oil, as well as the much-sought-after jamón, andguests enjoy a trip to an authentic secadero to see how it is produced.

Prices lead in at £545 per person based on two sharing and includeseven nights' breakfast accommodation, three dinners, car hire,walking maps and notes. Flights are extra. For more information call 01653-617000 or visit www.inntravel.co.uk

Maldives savings from CarrierCARRIER IS offering a range of savings for breaks in the Maldives.

As examples, a seven-night stay at Baros Maldives in the North Malé Atollcosts from £2,235 per person including breakfast, flights from Heathrowand transfers. The offer is valid from November 1 to December 9.

At Shangri-La’s Villingili on the Addu Atoll, guests can stay seven nightsfrom £3,615 per person, saving up to £950 per person.

Accommodation comes in six distinct styles, including Pool Villas,featuring a pool terrace overlooking the beach; Beach Villas, set in a gardenwith an infinity pool, ideal for families; Water Villas built on stilts in theresort's lagoon; and Tree House Villas, which are secluded privatehideaways perched on stilts among the treetops.

The operator is also offering seven nights for the price of six and resortcredits of US$800 from £3,615 per person, based on two sharing a Villawith private pool and breakfast. The deal includes flights from Heathrowwith Qatar Airways and private transfers, and is valid until March 23, 2013. For more information or to book see www.carrier.co.uk or call 0161-492 1358.

We asked our staff thefollowing question this week:

Describe yourself inthree words ?

Publisher: Jeanette [email protected], gorgeous...deluded

Editor: Lauretta [email protected], impatient & GSOH!

Assistant Editor: Jill [email protected] am ginger

Contributing Editor: Paul [email protected] old man (tho' my wife says sexy, lovable, fun)

Sales Director: Simon [email protected], very, thirsty

Advertisement Manager: Tim [email protected] is perfect!

Online Sales Manager: Nick [email protected] I use four?

Account Manager: Bill [email protected] but nice...

Sales Executive: Chris [email protected] Law lookalike?

Design: Genaro [email protected] for yourself

Assistant Layout Design:Nicky [email protected] than fiction

Production: Jeremy Walters [email protected], I'd say...

Circulation Manager: Jim [email protected]

Crossword:Across: 1. PRESTIGE, 6. STENA, 7. PEN, 8. LEE, 9. TUAREG, 12. CARMEL, 16. KOS, 17. ASE, 18. JET LI, 19.GRENOBLE. Down: 1. PHELPS, 2. TRENT, 3. GHANA, 4. KENT, 5. APRES SKI, 6. SEAFARER, 10. UAE, 11. ALSACE, 13. MAJOR,14. LATIN, 15. BARI.

Highlighted Word: TENNESSEE

Travagrams: (top) Disney Cruises (bottom) Jersey

Where Am I?: The Bahamas

puzzlesolutions


Travel Bulletin is published by Alain Charles Publishing (Travel) Ltd - University House, 11-13 Lower Grosvenor Place, London,SW1W 0EX, Tel: 020-7834 6661

Printed by: Wyndeham Grange Limited

Subscriptions are £105 p.a. £155 overseas

ISSN: 0956-2419

Follow us on Twitter!@TravelBulletin

wintersun


A brand new hotel designed to guarantee a fun-fi lled family holiday, Sunwing Waterworld Makadi Hotel is built around it’s own aqua park, with giant fl umes, huge waterslide gantry, wave pool, and loads more ways to have fun in the water. Combined with beachfront location, spacious family rooms and and a huge choice of all inclusive dining, it’s the ideal choice for all the family.

Child price guaranteed Any date, any duration.

Sunwing Waterworld Makadi

The Egyptian Experts

ABTA No.Y2507

Call 0845 072 2477 Visit: redseaholidays.co.uk/agent

Now available to book in the UK exclusively through Red Sea Holidays.

All Inclusive

NOWOPEN

£419

Child Price Guarantee: see brochure for details.


If your clients are looking for the experience of a lifetime, send them to the fabulous Las Vegas with British Airways! Their NEW service from London Gatwick to Las Vegas, commencing on 29 October 2012 and in addition to their existing daily service from London Heathrow, means that your clients now have more choice

PLUS for your chance to WIN up to £50 Love2Shop vouchers, simply visit www.travelbulletin.co.uk and correctly the answer the following questions:

1. What is the URL to Funway’s

dedicated agent website?

a) www.funway4agents.co.uk

b) www.funway-agents.co.uk

c) www.gofunway.co.uk

2. How many days a week does the

new British Airways London Gatwick

to Las Vegas service operate?

a) 2 days b) 3 days c) 4 days

3. In which State is Las Vegas situated?

a) California b) Nevada c) Arizona

SO, WITH PRICES FROM ONLY £635 PER PERSON,

DON’T GAMBLE ON GETTING BETTER WITH ANYONE ELSE – BOOK WITH FUNWAY TODAY!

LAS VEGAS PRICES FROM £635PP

MGM GRAND

4 NIGHTS FROM £729PP

INCLUDES 1 NIGHT FREE!

BELLAGIO



VENETIAN RESORT HOTEL & CASINO


INCLUDES A SAVING OF 20%!

British Airways

World Traveller

World Traveller Plus

Club World

CIRCUS CIRCUS


FLAMINGO LAS VEGAS



FOR MORE DETAILS OR TO BOOK CALL NOW ON 0844 557 0626 OR VISIT WWW.FUNWAY4AGENTS.CO.UK

e rs atneilr cuof yIhd tne, semiteffeia lawrih Asitirh Btiw

k ciwtaatn GodnoLr 2ebtoc9 On 2o

vrey sliang ditsixer cuot yaathns taem

e ocneirepxe ehr tong ffoikoolages Vas Luolubae ffahm to tehmore ffrcivreW sEr Nieh! Tsyaay

ngicnemmo, csages Vato Lriehn to toitiddn ad in2 a10

,worhtaaten Hodnom Lore ffrcivecioe chroe mvaavw hos ntneilc

fos

m

e

t y

ar chuor yoS ffoULP

SO, HTIW PRNO LY 5 P36Y £L

D NO ’T AG METTEB R HTIWK OOB IW TH

p toN uIe to Wcna

R SECI R F OM EP R E P SR , NO

ELB NO GNITTEGH NA YO ENOY ESEL –

H FUN AYWWAYA OT AYD YA !

ar chuor yoS ffoULPop vvoohS2evo50 L£itellublevaavrt.ww.ww

loe ffohr tewnse aht

.1 e Uhs tt iahW

eg aedtacdedi

awnuffu.ww w)aa)

awnuffu.ww w)bb)

p toN uIe to Wcnatisiy vlpmi, ssrechuo

ku..con yltcerr codna:nsoitseung qiwol

s ’yawnuo FL tRU

?etisbe wtne

k.uo.csntega4yay

kuo.c.stnegagy-aay

wnuffuo.gww w)cc)

.2 ay dnaw moH

h Asitirw Ben

s ages VVeao Lt

syaay) 2 daa)

.3 etath Scihn wI

ainroffoila) Caa)

kuo.c.yaayw

e hs teok dees a wya

k ciwtan Gondos LyawirA

?etarepe ocivres

syaay) 3 dbb) syaay) 4 dcc)

?detautis sages Vas Le i

adaev) Nbb) anozir) Acc)

a

ainroffoila) Caa)

OF R MORE D TEOT OOB K LLAC

6267 054 5480 OWWW F. AWWANU

adaev) Nbb) anozir) Acc)

SLIATTA OR L WON NOOR TISIVAYY4A STNEGA . OC .UK

a


Travel Bulletin 17th August 2012

Documents

Transcript of Travel Bulletin 17th August 2012