Travel Agent - krisport.co.nz Booking Guide.pdf · • Fees will be charged to the Travel Agent...
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Travel Agent Quick Booking Guide Tradewinds can be reached at: Helpline : (65) 6506 7733 (during office hours) Emergency Helpline : (65) 9829 2557 (after office hours) Fax: : (65) 6490 0533 Email : [email protected] Operating Hours : 0830 - 1930 hours Monday - Friday 0830 - 1730 hours Saturday & Public Holidays Closed on Sundays For exceptional scenarios (TCP/Group bookings/late bookings/amendments), Tradewinds can be reached at: Helpline : (65) 6506 7733 (during office hours) Emergency Helpline : (65) 9829 2557 (after office hours) Email : [email protected] Note: Please enter agent email address in the PNR phone field for ease of communication and servicing TRADEWINDS BOOKING/SERVICE FEES •A service fee of SGD30 per room booking is chargeable for reinstatement of SSH booking cancelled due to missing SSH payments. •A booking fee of SGD30 per booking is chargeable except for exceptional scenarios, e.g TCP / Group bookings and late bookings/amendments within 48 hours prior to Hotel check-in. •Fees will be charged to the Travel Agent through the respective Singapore Airlines/SilkAir station. REFUNDS •Refunds are not permitted for any unused items in the SSH package unless the cause of the non-utilisation was due to a Singapore Airlines or SilkAir flight delay or disruption. •All applications for refunds with valid reasons must be made within 3 months of the date of cancellation. No refund will be processed after this period. •Tradewinds reserves the right to charge the cancellation/no-show fees to the agency. Before authorising are fund, please ensure you check with Tradewinds for the approval. HOW TO CANCEL CANCELLATIONS & NO-SHOWS • To cancel the entire SSH booking, please email Tradewinds at tradewinds_ssh@singaporeair. com.sg instead of cancelling through GDS in order to avoid synchronization issues. Cancellations made within 48 hours prior to arrival and no-shows are subject to a penalty fee equivalent to the first night’s stay. This cancellation charge will be recharged to the MCO, vMPD or EMD number indicated in the APAX field of PNR. Please double-check the amendment status through the agent website: https://www.singaporeair.com/ssh/showThirdPartyBooking.action before vMPD/EMD issuance GDS System Cancel Command Amadeus XEn ( n refers to segment number, e.g. XE2) All other GDS systems Xn ( n refers to segment number, e.g. X2) HOW TO AMEND To amend a confirmed SSH booking, please cancel the original tour segment through GDS and rebook. v s Booking Abbreviations ddmmm Date format, e.g. 12AUG NN Number of rooms required. Enter number required after ‘NN’, e.g. NN1 refers to 1 room Tour code Applicable programme tour code (refer to table indicating Tour Code for Relevant Market under Step 3 of ‘How to Book’) Room Type Room type required. Applicable room types are: • SGLB – single room • TWNB – twin room [two separate beds, usually singles] • DBLB – one queen or king size bed * • TRPB – triple room (twin or double room plus one extra rollaway bed) * strictly on request and subject to availability upon check-in Hotel Booking Applicable hotel booking code [refer above] Code Opt Free format Free format remarks [optional] for prepaid items or special requests [see above] e.g: 1) Prepaid late checkout till 6pm 2) Breakfast supplement 3) REQ non smoking room 4) 9-hour transit block [applicable to transit hotels] Note: 1) Acceptable keywords for payment are MCO vMPD or EMD. For agents who have implemented EMD, please approach your helpdesk to check on the applicable entries for EMD issuance . 2) ‘$’ is not required when entering the amount in the system i.e. USD and not US$ 3) In the absence of a MCO, vMPD or EMD number, the SSH booking will be cancelled by the system 48 hours prior to hotel check-in time. Efforts will be extended to accommodate the affected passengers in a hotel. Cost of accommodation [not at SSH rates] and a handling fee of SGD30 per room booking will be charged to the agent through Singapore Airlines/ SilkAir. STEP 7 - Your clients MUST carry the MCO, vMPD or EMD and present it to the representative at the Singapore Stopover Counter at Singapore Changi Airport Terminal 2 or 3. OTHER BOOKING NOTES The maximum number of characters in a SSH hotel segment is 32 characters. Due space limitation, agents are to use following terms for other prepaid items or special requests: Prepaid Items Wheelchair transfer for WCHR TRF wheel-chair bound passengers Late check-out till 6pm LATE C/O TILL 6PM Late checkout till departure LATE C/O TILL DEP Breakfast supplement BFAST SUPP Request Items Smoking room SMKG RM Non smoking room NON SMKG RM High floor HIGH FLR Lower floor LOWER FLR Adjoining room ADJ RM * Information correct at time of print in March 2014 GDS System Command Galileo SI.SQ*MPD 618-2222333444 USD550, Peninsula Excelsior Hotel 10-12 Sep 14 Amadeus OS SQ MPD 618-2222333444 USD550, Peninsula Excelsior Hotel 10-12 Sep 14 All other GDS OSI SQ MPD 61807920972 44 USD550, Peninsula Excelsior Hotel systems 10-12 Sep 14 STEP 5 - Calculate the total price and have the MCO, vMPD or EMD issued, via your ticket centre. Please indicate bookings details, hotel name, check-in/ check-out dates, SSH confirmation number and prepaid items / special requests (if any) on the MCO, vMPD or EMD. STEP 6 - You MUST enter the MCO, vMPD or EMD number in the OSI fact field of PNR using the following entry. For example: TA Manual (V-07).indd 1 4/10/14 9:37 AM
Transcript of Travel Agent - krisport.co.nz Booking Guide.pdf · • Fees will be charged to the Travel Agent...
Travel AgentQuick Booking Guide
Tradewinds can be reached at:Helpline : (65) 6506 7733 (during office hours)Emergency Helpline : (65) 9829 2557 (after office hours) Fax: : (65) 6490 0533Email : [email protected] Hours : 0830 - 1930 hours Monday - Friday 0830 - 1730 hours Saturday & Public Holidays Closed on Sundays
For exceptional scenarios (TCP/Group bookings/late bookings/amendments), Tradewinds can be reached at:
Helpline : (65) 6506 7733 (during office hours)Emergency Helpline : (65) 9829 2557 (after office hours) Email : [email protected]
Note: Please enter agent email address in the PNR phone field for ease of communication and servicing
TRADEWINDS BOOKING/SERVICE FEES
•AservicefeeofSGD30perroombookingischargeableforreinstatementofSSHbooking cancelled due to missing SSH payments. •AbookingfeeofSGD30perbookingischargeableexceptforexceptionalscenarios,e.gTCP/ Groupbookingsandlatebookings/amendmentswithin48hourspriortoHotelcheck-in.•FeeswillbechargedtotheTravelAgentthroughtherespectiveSingaporeAirlines/SilkAirstation.
REFUNDS
•RefundsarenotpermittedforanyunuseditemsintheSSHpackageunlessthecauseofthe non-utilisationwasduetoaSingaporeAirlinesorSilkAirflightdelayordisruption.•Allapplicationsforrefundswithvalidreasonsmustbemadewithin3monthsofthedateof cancellation. No refund will be processed after this period.•Tradewindsreservestherighttochargethecancellation/no-showfeestotheagency.Before authorisingarefund,pleaseensureyoucheckwithTradewindsfortheapproval.
HOW TO CANCEL
CANCELLATIONS & NO-SHOWS
•TocanceltheentireSSHbooking,pleaseemailTradewindsattradewinds_ssh@singaporeair.com.sginsteadofcancellingthroughGDSinordertoavoidsynchronizationissues.
Cancellationsmadewithin48hourspriortoarrivalandno-showsaresubjecttoapenaltyfeeequivalenttothefirstnight’sstay.ThiscancellationchargewillberechargedtotheMCO,vMPDorEMDnumberindicatedintheAPAXfieldofPNR.
Pleasedouble-checktheamendmentstatusthroughtheagentwebsite:https://www.singaporeair.com/ssh/showThirdPartyBooking.action before vMPD/EMD issuance
GDS System Cancel CommandAmadeus XEn(nreferstosegmentnumber,e.g.XE2)AllotherGDSsystems Xn(nreferstosegmentnumber,e.g.X2)
HOW TO AMEND
ToamendaconfirmedSSHbooking,pleasecanceltheoriginaltoursegmentthroughGDSandrebook.
v sBooking Abbreviations
ddmmm Dateformat,e.g.12AUGNN Numberofroomsrequired.Enternumberrequiredafter‘NN’,e.g.NN1 refers to 1 roomTourcode Applicableprogrammetourcode(refertotableindicatingTourCode forRelevantMarketunderStep3of‘HowtoBook’)RoomType Roomtyperequired.Applicableroomtypesare:
•SGLB–singleroom•TWNB–twinroom[twoseparatebeds,usuallysingles]•DBLB–onequeenorkingsizebed*•TRPB–tripleroom(twinordoubleroomplusoneextrarollawaybed) *strictlyonrequestandsubjecttoavailabilityuponcheck-in
HotelBooking Applicablehotelbookingcode[referabove]CodeOptFreeformat Freeformatremarks[optional]forprepaiditemsorspecialrequests [seeabove]e.g:
1)Prepaidlatecheckouttill6pm2)Breakfastsupplement3)REQnonsmokingroom4)9-hourtransitblock[applicabletotransithotels]
Note: 1)AcceptablekeywordsforpaymentareMCOvMPDorEMD.Foragentswhohave implementedEMD,pleaseapproachyourhelpdesktocheckontheapplicableentriesfor EMDissuance.2)‘$’isnotrequiredwhenenteringtheamountinthesystemi.e.USDandnotUS$3)IntheabsenceofaMCO,vMPDorEMDnumber,theSSHbookingwillbecancelledbythe system48hourspriortohotelcheck-intime.Effortswillbeextendedtoaccommodatethe affectedpassengersinahotel.Costofaccommodation[notatSSHrates]andahandling feeofSGD30perroombookingwillbechargedtotheagentthroughSingaporeAirlines/ SilkAir.
STEP 7 - Your clients MUSTcarrytheMCO,vMPDorEMDandpresentittotherepresentativeattheSingaporeStopoverCounteratSingaporeChangiAirportTerminal2or3.
OTHER BOOKING NOTES
ThemaximumnumberofcharactersinaSSHhotelsegmentis32 characters. Duespacelimitation,agentsaretousefollowingtermsforotherprepaiditemsorspecialrequests:
Prepaid Items Wheelchairtransferfor WCHRTRFwheel-chair bound passengersLatecheck-outtill6pm LATEC/OTILL6PMLatecheckouttilldeparture LATEC/OTILLDEPBreakfastsupplement BFASTSUPP
Request Items Smokingroom SMKGRMNonsmokingroom NONSMKGRMHighfloor HIGHFLRLowerfloor LOWERFLRAdjoiningroom ADJRM
*InformationcorrectattimeofprintinMarch2014
GDS System Command
Galileo SI.SQ*MPD618-2222333444USD550,PeninsulaExcelsiorHotel
10-12 Sep 14
Amadeus OSSQMPD618-2222333444USD550,PeninsulaExcelsiorHotel
10-12 Sep 14
AllotherGDS OSISQMPD6180792097244USD550,PeninsulaExcelsiorHotel
systems 10-12 Sep 14
STEP 5 - CalculatethetotalpriceandhavetheMCO,vMPDorEMDissued,viayourticketcentre.
Pleaseindicatebookingsdetails,hotelname,check-in/check-outdates,SSHconfirmationnumberandprepaiditems/specialrequests(ifany)ontheMCO,vMPDorEMD.
STEP 6 - You MUSTentertheMCO,vMPDorEMDnumberintheOSIfactfieldofPNRusingthe following entry. For example:
TA Manual (V-07).indd 1 4/10/14 9:37 AM
SINGAPORE STOPOVER HOLIDAY QUICK BOOKING GUIDE
ThisquickguideisdesignedbyTWTT(TradewindsToursandTravel)toprovideyouwithasummaryofinformationandcontactsyouwillneedtobooktheSingaporeStopoverHolidayprogramme.TradewindsToursandTravelmanagesandfulfilstheSingaporeStopoverHolidayprogrammeonbehalfofSingaporeAirlines.
HOW TO BOOK
STEP 1 - Selectahotelfromthelistofparticipatinghotels[seebelow].Takenoteofthefollowingthree items:•TheCategoryoftheHotele.g.CATB•TheHotelBookingCodee.g.XS1320•TheNameoftheHotele.g.PeninsulaExcelsior
Important: PleaseuseHotelBookingCodes,e.g.XS1308insteadofthehotelname
CATEGORY A 1 VHotel,Lavender**(Notriple-share) 3 XS1323 2 HotelGrandChancellor 3 XS1301 3 LinkHotelSingapore**(Notriple-share) 3 XS1303 4 HotelRoyal 3 XS1201 CATEGORY B 1 HotelRoyal@Queens 3 XS1304 2 Peninsula.Excelsior 3 XS1308 3 DaysHotelSingaporeAtZhongshanPark** 3.5 XS1320 (No triple-share) 4 ibisSingaporeNovena**(Notriple-share) 3.5 XS1305 CATEGORY C 1 HotelMiramar^^(max3paxs) 3.5 XS1307 2 RiverviewHotel 3.5 XS1310 3 FuramaRiverFront 3.5 XS1408 4 IbisHotelSingaporeBencoolen**(Notriple-share) 3.5 XS1317 5 RamadaSingaporeAtZhongshanPark^^ 3.5 XS1319 (max 3 paxs) CATEGORY D 1 VillageHotelAlbertCourt^^(max3paxs) 4 XS1318 2 FuramaCityCentre 4 XS1414 3 VillageHotelChangi 4 XS1409 4 DorsettSingapore**(Notriple-share) 4 XS1429
CATEGORY E 1 CarltonHotelSingapore 4 XS1402 2 FestiveHotel 4 XS1518
SINGAPORE STOPOVER HOLIDAY 2014-15 HOTEL BOOKING CODES
HOTEL STAR-RATING HOTELBOOKING CODE
3 ParkHotelClarkeQuay**(Notriple-share) 4 XS1421 4 RendezvousHotelSingapore**(Notriple-share) 4 XS1417 5 YorkHotelSingapore^^(max3paxs) 4 XS1416 6 ConcordeHotelSingapore 4 XS1510
CATEGORY F 1 GrandCopthorneWaterfrontHotelSingapore** 4 XS1406 (No triple-share) 2 OrchardHotelSingapore**(Notriple-share) 4 XS1423 3 TradersHotel,Singapore**(Notriple-share) 4 XS1419 4 HardRockHotelSingapore 4 XS1519 5 CarltonCityHotelSingapore 4 XS1525 6 GrandParkCityHall**(Notriple-share) 5 XS1407
CATEGORY G 1 MarinaMandarinSingapore 5 XS1504 2 SwissotelTheStamford 5 XS1507 3 HiltonSingapore 5 XS1501 4 MandarinOrchard 5 XS1503 5 TheSingaporeResort&SpaSentosa 5 XS1509 ManagedbyAccor
CATEGORY H 1 Shangri-La’sRasaSentosaResort&Spa 4.5 XS1502 2 Shangri-laHotel,Singapore**(Notriple-share) 5 XS1603 3 TheRitz-CarltonMillenia,Singapore 5 XS1602 4 FairmontSingapore 5 XS1606
Legend: **No triple-share ^^Max 3 persons
TRANSIT HOTEL / LOUNGE / TRANSIT DAY - USE PACKAGE
HOTEL / LOUNGE STAR-RATING HOTEL CODE TRANSIT 1 (Lounge) 1 AmbassadorTransitLoungeTerminal2 - XS1207 2 AmbassadorTransitLoungeTerminal3 - XS1207 TRANSIT 2 (Hotel) 1 AmbassadorTransitHotelTerminal1 3 XS1204 2 AmbassadorTransitHotelTerminal2**(Notriple-share) 3 XS1205 3 AmbassadorTransitHotelTerminal3**(Notriple-share) 3 XS1203 TRANSIT DAY-USE PACKAGE 7AM-9PM (except where indicated by @) 1 BayviewHotelSingapore^^(max3paxs) 3 XS1314 2 CarltonHotelSingapore 4 XS1402 3 CarltonCityHotelSingapore 4 XS1525 4 ConcordeHotelSingapore 4 XS1510 5 CrownePlazaChangiAirportSingapore@(11am-7pm) 4.5 XS1428 6 DorsettSingapore**(Notriple-share) 4 XS1429 7 FuramaCityCentre@(9am-9pm) 4 XS1414 8 FuramaRiverfront@(9am-9pm) 3.5 XS1408 9 GrandMercureRoxyHotel 4 XS1403 10 ibisHotelSingaporeBencoolen**(Notriple-share) 3.5 XS1317 @ (10am-6pm) 11 LinkHotelSingapore**(Notriple-share) 3 XS1303 12 MandarinOrchard 5 XS1503 13 RiverviewHotel 3.5 XS1310 14 HotelRoyal 3 XS1201 15 RoyalPlazaonScotts 4.5 XS1430 16 StudioMHotel^^(max3paxs) 4 XS1427 17 SummerviewHotel^^(max3paxs) 3 XS1206 18 TheSingaporeResort&SpaSentosaManagedbyAccor 5 XS1509 19 VillageHotelAlbertCourt^^(max3paxs) 4 XS1318 20 VillageHotelBugis^^(max3paxs) 3.5 XS1410 21 VillageHotelChangi 4 XS1409 22 VillageHotelKatong 4 XS1306 23 YorkHotelSingapore^^(max3paxs) 4 XS1416
Legend: **No triple-share ^^Max 3 persons
STEP 2 - Checkroomavailabilityattheagentwebsite:https://www.singaporeair.com/ssh/showThirdPartyBooking.action
STEP 3 - InyourGDS,booktheselectedhotelintoyourpassenger’sPNRusingtheapplicable entry.
GDS System Booking Entries
•Abacus 0HTLSQNN1SININddmmm-OUTddmmm/Tourcode-RoomType-Hotel Code/optFreeformat•Infini Example: 0HTLSQNN1SININ12AUG-OUT14AUG/SSH-SGLB-XS1302/prepaidlate checkout•Sabre 0HTLSQNN1SINddmmm-OUTddmmm/Tourcode-RoomType-HotelCode/ opt Free format Example: 0HTLSQNN1SIN12AUG-OUT14AUG/SSH-SGLB-XS1302/prepaidlate checkout•Worldspan 0TURSQNN1SINddmmm-OUTddmmm/Tourcode-RoomType-HotelCode/•Galileo optFreeformat•Apollo Example: 0TURSQNN1SIN12AUG-OUT14AUG/SSH-SGLB-XS1302/prepaidlate checkout•Amadeus SSTURSQNN1SINddmmm-ddmmm/Tourcode-RoomType-HotelCode/opt Free format Example: SSTURSQNN1SIN12AUG-14AUG/SSH-SGLB-XS1302/prepaidlate checkout
SingaporeStopoverHoliday SCAG SSWP SSWP SSH
BasicSingaporeStopoverHoliday BCAG BCAG BCAG BSSH
TransitLounge(T2&T3) TRAN TRAN TRAN TRAN
TransitHotel(T1/T2/T3Hotels) HCAG HCAG TRAN TRHT
[Forcustomerswhohave not already
purchasedaBasicSingaporeStopover
Holiday,SingaporeStopoverHoliday,
orTransitHotelprogrammepackage]
TransitHotel(T1/T2/T3Hotels) TRAN TRAN TRAN TRAN
[Forcustomerswho have already
purchasedaBasicSingaporeStopover
Holiday,SingaporeStopoverHoliday,
orTransitHotelprogrammepackage]
TransitDay-UsePackage TRAN TRAN TRAN TRAN
FreeSingaporeTour FST FST FST FST
Tour Code for Relevant MarketPROGRAM Europe/UK Australia New Zealand Other Countries
Note: 1) Iftheresponsefromyoursystemforthehotelis“UC”,pleaselookfortherejection messageinthePNROSIremarksandrebook. 2)PleasecanceltheoriginalhotelsegmentinthePNRbeforecreatinganotherrequestfor analternativeHotel. 3)PassengerswhohavealreadypurchasedaBasicSingaporeStopoverHoliday,Singapore StopoverHolidayorTransitHotelprogrammedonotqualifyforanothersubsidisedtransit hotelstay.CorrecttourcodetouseisTRAN. 4) ForTransitHotels,TransitLounge,TransitDay-usepackageandFreeSingaporeTour,the OUTdate(inthebookingcommand)mustbe+1dayforegIN12JUN-OUT13JUN. 5) Forpassengerstravelingwithchildren,2A1Cand2A2C,pleasebookasTRPB.Onlyone extrarollawaybewillbeprovided.2ndchildwillshareexistingbeddingwithparents.
STEP 4 - Uponhotelconfirmation(indicatedas“HK”)inthePNR,pleasetoggletotheagentwebsite as follow: https://www.singaporeair.com/ssh/showThirdPartyBooking.action to checkthebookingstatusagainandobtaintheSSHconfirmationnumber.ToretrievetheSSHbooking,pleaseinsertPNRandfamilyname.
TA Manual (V-07).indd 2 4/10/14 9:37 AM
