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Transforming Financial Services for a Hyperconnected World

Dr. Steffen Krotsch Head of Innovation

Allianz Worldwide Partners

More value together

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Allianz Worldwide Partners

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Global service provision

Financial services

Airline companies

Government, IGO

Private individuals

Tourism Automotive industry

Corporations

Automotive

Assistance International health

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The Internet of Things – So What?

…on customer needs and on our business The IoT has significant effects…

Connected

Home

Connected

Car

Connected

Health

Customers

Products

Market

Creating IoT value via services

Real-time & proactive services

Platforms & ecosystems

Home, Car & Person are physical

High interaction frequency

Risks from new devices

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Proving Sensor Based Assistance

First Smart Home product

launched in Germany on Nov. 2nd

Alarms automatically sent to

Allianz Global Assistance

Strong customer proposition – high interest in services which improve safety and security

Opens up opportunities to transform operations to deepen and connect the experience further

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Provider

networks

Products

& Services

Sensing

Ecosystem

Open

APIs

Service

Orchestration

Events Suppliers Actions Tracking Claims Subscription

Home

assistance

Home repair

service

Travel

insurance

Automotive

Insurance

Health

Insurance

Road Side

Assistance

Medical

Advice

Travel health

Assistance

Appliance

Insurance

Household

Insurance

Home Health Car Travel

proactive services

to mitigate loss

detect problems &

auto-trigger action

value chain

integration

Digital Insurance & Assistance Services

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Technical Challenges of Digitization

Product

Systems

Financal

Systems

Claims

Systems

CRM

Systems

Unifying experience, sensing

issues & triggering actions

Extending enterprise systems

& data to the digital world

Connecting devices, systems &

partners in end to end processes

Enterprise Systems

Digital Flows

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Ecosystems

AP

I

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An Open Innovation Approach

• Tiny & wireless smart objects

• Sensing & control capabilities

• Cloud integration and management

Sensing real

world events

Connecting digital

services

• Device-independent user experiences

• Rapid end to end process digitization

• Connecting people, systems and things

Delivering global

financial services

• World leader in insurance and assistance

• Integrating insurance, assistance & technology

• API programme to accelerate digital shift

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A Real Life Scenario

Customer goes

on holiday

House taken under

management

Detect location and realise

house is empty

Intrusion, fire and water

sensors armed & monitored

Water leak

detected

Sensors detect leak, switch

off water & send alert

Service Centre

experts

Assess problem, open

claim & despatch plumber

Plumber

despatched

Location and job sent to

mobile, security disabled

Plumber fixes

problem

Work & costs submitted, security

re-armed, water turned on

Emergency claim

is settled

Plumber is paid, claim is closed

and customer is updated

Home insurance

facilitation

Acceleration of repairs by pre-

populating damage claims

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Water Presence Humidity Electrovalve

SERVICE / INSURANCE

AWP CUSTOMER

ASSISTANCE PARTNERS

HOUSE

Digital Insurance Service

Location

Updates

Alerts

Control

Major Components of the Solution

Smart Phone

Powered by

Powered by

Powered by

Routing

Job scheduling

Expert evaluation

Invoicing

Industrial Tablet

SERVICE CLAIMS FINANCE CRM RunMy

App

Powered by

RunMy App

Powered by

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Connected Sensors

Web connected sensing and actuation provide easy to integrate real time information and alerting

Checks humidity level to

reduce false alarms

Ambient Sensor Electro-Valve

Called to turn off

supply if leak detected

Water Sensor

Detects leak & sends

alert to start process

Presence Sensor

Monitors for intrusión -

disarmed to allow entry

Web Gateway

End to end connectivity from

devices to business & management Homard Management

RunMyProcess Platform

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Enterprise Information Systems

Mobile and office based systems allow connected access for customers, staff and field-based partners

Maintenance App

Allow field partners to

receive & manage jobs

Service Centre

Alert response &

partner allocation

Customer App

Control environment &

receive alerts / updates

Enterprise APIs

APIs for customers,

claims and invoicing

RunMyProcess

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Fujitsu RunMyProcess

Bi-directional IoT integration via

CoAP, MQTT & LWM2M to enable

real world sensing & action

Over 2,500 cloud & on-premise

connectors to integrate new digital

systems with existing back office

Rapid delivery of complex digital

applications & processes spanning

people, devices and systems

Access to applications from any

device thanks to RunMyApp

mobile delivery capabilities

A rapid application delivery platform which connects enterprise systems to people, software & things

Connected Services

Enterprise Systems & Processes

Connected Experiences

Connected Objects

Fujitsu RunMyProcess

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Demonstration

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Benefits of Connectivity to Ecosystem

Proactively mitigating risk can bring benefits to people, enterprises and society

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Six Ideas for Digital Leaders

Put people at the centre Launch ideas quickly to learn

Put customer experiences and not

technology at the heart of the transformation Sophisticated automation is often not

necessary at start – just deliver MVP & learn

Accelerate with open platforms

Using open platforms eases the integration of

resources necessary to deliver digital value

Leverage existing assets

Build on existing strengths, striking a balance

between new digital flows & existing resources

Innovate through ecosystems

APIs, hackerthons, innovation events & open

collaborations bring new perspectives

Connect end to end

True digital business means transforming

processes to connect resources end to end