Transforming Buildings and Care for an

Exceptional Patient Experience

Learnings from London

Health Care Infrastructure Summit

April 18, 2013

David Crockett

Integrated Vice President, Facilities Management

London Health Sciences Centre and St. Joseph’s Health Care London

London Context – New Environment for New Models

of Care

1. Background – 15 year scope of redevelopment

2. Heritage, renovation, new builds – purpose built and future flexibility

3. Patent experience – colour, evidence based design

4. Environment – LEED, green space, light

5. Model of care, security, patient flow

6. The future is now – virtual tour

AERIAL PHOTO SOUTH VIEW LONDON 1973

3

4

AERIAL PHOTO NORTH VIEW LONDON 2012

Facilities Management

About Us – The Facilities Management team creates, maintains and

sustains quality facilities and a healthy environment through leadership

in energy stewardship and environmental sustainability. It is our

mandate to design, provide and facilitate innovative solutions and

technology that support patients, research and education mission.

Victoria Hospital

B Zone / North Tower Facts and Stats

10 floors

650,000 square feet

6 public elevators

6 patient elevators

2 service elevators (1 clean, 1 soiled)

Covered link to parking garage

Indoor link to TVCC

4 storey open atrium

Victoria Hospital - North Tower

North Tower Atrium

Finishes Philosophy

Nature Concept

Different Element for each Floor

St. Joseph’s Hospital Renovations

St. Joseph’s Future – Brighter Spaces

Hout Surgical Lobby

St. Joseph’s Exterior of Zone B

• Exterior cladding and window replacement

Site Plan

St. Joseph’s New Zone A

Architect: Cornerstone Architecture Inc

General Contractor: Southside Construction

Gross Floor Area: 13, 300 SF

Construction Cost $1.2M

Construction: September 2002 – June 2003

Veteran’s Special Care Unit Redevelopment

Parkwood Hospital, London

Family Room

Library

We are creating new mental health care

environments that:

Foster dignity and excellence in treatment and care

Focus on recovery/rehabilitation – return to home and community

Encourage socialization and activity with family and friends

Provide appropriate levels of privacy and security

Host education and research programs

Respect our neighbours, cultural heritage and surrounding lands

Sustain distinct care communities between Parkwood and RMHC while

sharing/leveraging resources as appropriate

Main Psychosocial Rehabilitation (PSR) Concepts:

• Use of calming colour palettes and textures

• Provision for increased personal space

Reduction of

Psychiatric

Symptoms

• Encouragement of chance encounters

between patient, staff and visitors

• Visitor rooms where family can be together

Enhancement of

Social Relationships

Main PSR Concepts:

• Improve the quality of life educationally,

intellectually, financially and spiritually

• Apartment to help patients transition back into

the community

Vocational ,

educational and

living skills

• Bank teller situated in Town Square as part of

normalized care setting

• Encouragement to make empowering

decisions while fostering personal growth

Financial

management

Main PSR Concepts:

• Close relationship with Parkwood Hospital

and the St. Joseph’s community

• Centralized education, learning, patient and

family services and accessible to the

community

Access to

Community

Resources

• Diverse and flexible range of outdoor spaces

• Fully accessible facility

Attention to

Physical Health

RMHC

LONDON

PARKING

GARAGE

WE

LL

ING

TO

N

RO

AD

WESTERN

COUNTIES

WING

A. HOBBINS

BUILDING

PARKWOOD

HOSPITAL

EXISTING

N.R.F WESTMINSTER

PONDS

London – Site Context Plan

London - Northwest View- discreet entrance

London - The Chapel Garden

Downtown

Neighborhood

Bedroom

London - First Floor

London - Interior Courtyards

BUILDING

MAINTENANCE /

POWER HOUSE

& PUMPING

STATION

SU

NS

ET

DR

IVE

RMHC

ST. THOMAS

EXISTING RMHCST

HEPBURN

DRAIN

St. Thomas – Site Context Plan

New Specialized Mental Health Facility

St. Thomas (Forensic)

Aerial Photo St. Thomas

St. Thomas – Inpatient Bedroom

Seating away from group activity

Opportunity for group interaction

St. Thomas – Inpatient Area

St. Thomas – Downtown area

Wandering Patient Door

PAS Devices

LEED Gold Benefits

Utilize building materials with recycled and locally sourced

products and divert 75% of construction waste from the landfill

Landscaping planted with native, drought resistant species and

no potable water used for irrigation

Reduce the facility’s indoor water use by over 30% through the

use of low-flush toilets, faucets and showers

Provide adequate space for secure bicycle storage

and shower facilities for staff

Minimize solar heat gain and utilize light coloured

roofing to reduce heat island effects

Limit the amount of light pollution on and off-site

during construction

LEED Gold Benefits

Provide a healthy indoor environment through enhanced

construction practices, and selection of low-emitting finish

materials

maximize day-lighting to spaces that enhance clinical

benefits of the facility and wellbeing of staff

treatment of storm water runoff

reduce annual energy consumption costs by over

33%

LEED Gold Benefits

What Are We Creating?

Programs and services that have moved into newly renovated facilities are

enjoying state-of-the-art space. These spaces set the foundation for

coordinated and integrated care, which improves the patient experience,

builds knowledge sharing amongst services, and supports collaboration

with internal and external partners.

Mental Health Care is transforming…

To view the Mental Health Care is transforming video visit St.

Joseph’s website:

http://www.sjhc.london.on.ca/newmentalhealthfacilities

Questions?