Transforming

an Offshore QA

Team

Michele Cross

Testing today's complex software requires a

smarter approach

You want to break your team out of the

factory mould

A Context-

Driven Tester

But what if...

you have a traditional offshore testing team

entrenched in the status quo?

I have seen the light!

Consider the “C”s –Cultural context

Communication

Coaching

Create an

environment of

trust

Cultural context

(https://hbr.org/2015/12/getting-to-si-ja-oui-hai-and-da)

Harmony

(https://www.geert-hofstede.com/)

Hierarchy and interdependence

(https://www.geert-hofstede.com/)

Hierarchy and interdependence

(https://hbr.org/2015/12/getting-to-si-ja-oui-hai-and-da)

How trust is formed

Communication

In-person > video > phone > chat > email

Remember to keep others in the loop and

encourage everyone to do the same

Initiate actual conversation, not just work topics

Arrange unstructured time - virtual lunch,

virtual coffee

Coaching

Workshop in a safe place to experiment and

learn

Be prepared to spend the time

Explicitly teach

skills

Role play

deBono's Thinking Hats

Powerpoint karaoke