BroadSoft Acquires Transera: What This Means for Your Enterprise?
Transera Intro Ppt
8
The On Demand Revolution
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An introduction to Transera\'s Global ACD software solution
Transcript of Transera Intro Ppt
The On Demand Revolution
2 Transera Communications Proprietary Information. Unauthorized Use or Distribution Prohibited Without Written Consent.
Global Mid-Point Call Management
Agents reside anywhere
Only a phone and access to the internet needed to take calls
Network-based Queuing
Supervisors access Transera Dashboard through a browser
Integrated Call Recording and Quality Management
Realtime and Historical reporting, Advanced Reporting available
Transera
3 Transera Communications Proprietary Information. Unauthorized Use or Distribution Prohibited Without Written Consent.
Legacy Deployment Model
Traditional Call Center #1
Traditional Call Center ..
Traditional Call Center ..
Outsourced Call Center #1
Outsourced Call Center XX
NetworkLoad Balancing
PSTN International
QMS
ACD
CTI
Dialer
Reporting
PBX
IVRQMS
ACD
CTI
Dialer
Reporting
PBX
IVRQMS
ACD
CTI
Dialer
Reporting
PBX
IVR
Traditional Call Center XX
QMS
ACD
CTI
Dialer
Reporting
PBX
IVRQMS
ACD
CTI
Dialer
Reporting
QMS
ACD
CTI
Dialer
Reporting
PBX
IVR
PBX
IVR
4 Transera Communications Proprietary Information. Unauthorized Use or Distribution Prohibited Without Written Consent.
The Transera Difference
Traditional Call Center
Traditional Call Center
Outsourced Call Center #1
Outsourced Call Center #2
PSTN
PBX
IVR
PBX
IVR
PBX PBX
IVR
IPInternational
IP
CentralizedACD CTIReporting OutboundIVR Call Recording Network Call Queuing
TDM or IP
At Home Agent
Transera
IVR
TDM Voice
IP Voice
Data
Signaling
5 Transera Communications Proprietary Information. Unauthorized Use or Distribution Prohibited Without Written Consent.
Benefits of Seratel
On-demand Solution– Software as a Service (SaaS) virtually eliminates capital expenditures,
and our average customers save 30-50% over a traditional solution
– Flexibility to support call peaks by scaling on demand without carrying “peak” assets means dramatically reduced capital and operational expenses
Borderless Infrastructure– Global quality, control and visibility regardless of agent location
(Insourced, outsourced, work at home) through a single global ACD simplifies management and routing
– Global network queue can reduce staffing requirements by 3-7%
IP Architecture – Seamlessly migration to VoIP will lower total cost of call delivery
– Integrates with 3rd party solutions to extend existing investments
6 Transera Communications Proprietary Information. Unauthorized Use or Distribution Prohibited Without Written Consent.
Supervisor Desktop
7 Transera Communications Proprietary Information. Unauthorized Use or Distribution Prohibited Without Written Consent.
Agent Applet
8 Transera Communications Proprietary Information. Unauthorized Use or Distribution Prohibited Without Written Consent.
Laurel HolmesDirector, Sales978.470.0995
