Training Manual for Individual Reservations - · PDF fileAdd an Individual Reservation to a...

Training Manual forIndividual & Group

Reservations

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rev. 12/4/2014

Table of Contents

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MODULE TOPIC

Individual Paths:

Create an Individual Booking

Amend an Individual Booking

Group Shell Paths:

Create a Group

Amend a Group

Group Booking Paths:

Add an Individual Reservation to a Group

Add an Individual Reservation to a group‐ Singleview

Amend an Individual Booking within a Group

What is Espresso?

Espresso is a new powerful, modern

reservation system that will make booking memorable vacations for your clients simpler

than ever before. Espresso was built on feedback from travel professionals like you. It’s the simplicity you asked for with the

intelligence you need to do better business.

Espresso…designed to work for YOU to elevate the experience with your customers!

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Instructions for the Training• Follow this icon directing you to go to the next step:

• Training prompts are provided on each page• Follow the training prompts to proceed to the next steps• Enter the username and password in the format as mentioned in the

training

• Select or enter details as per the training instructions mentioned on each page

• Links other than the required ones on each page have been disabled for training purposes

• You can come back to the index page at any time by clicking ‘Home’ at the top of each page

• While following the training, please don’t click the browser’s back and forward button

• Page Identifiers are at the bottom of each page, in GREEN

Browser Requirements – Please check your supported browser version and the recommended browser settings to run the training software at its most optimal

Supported Versions: • Firefox 31.0 or better• Google Chrome 36.0 or better• Internet Explorer 9 or better

Note: If you’re running Internet Explorer 8, you will not be able to see Interactive Deck Plans

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The NEW www.CruisingPower.com

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Logging in to www.CruisingPower.com

1. Log in to Cruising Powera) Enter sunnylol as the Username

b) Then press the TAB key on your keyboardc) Enter sunny123 as the Passwordd) Then press the TAB key on your keyboard

2. Click on the button

3. This will take you to the Secured Home Page of www.CruisingPower.comNote: You must be a registered user of www.CruisingPower.com to access this page

Page Displayed: Unsecured Home Page ofwww.cruisingpower.com – Cruising Power Log‐In Section

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Sign In

www.CruisingPower.com:

The Espresso Search Widget

1. There are two ways you can access theEspresso Booking Tool:a) Espresso Search Widget

b) Booking Tools menu

2. You will find the Espresso Search Widget right on the secured page of www.CruisingPower.com

3. Please click anywhere in the ORANGE BOX outlining the Search Widget

4. View CruisingPower.com Navigational Tabs

Page Displayed: Secured Home Page ofwww.cruisingpower.com – Espresso Widget

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www.CruisingPower.com:

Booking Tools Menu

1. Place the cursor on Booking Tools tab to pull down a list of options

2. Click on Espresso to access the Booking Tool

Page Displayed: Secured Home Page ofwww.cruisingpower.com – Booking Tools Menu Showing

Espresso

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CREATE AN INDIVIDUAL RESERVATION

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Booking Tools: Espresso Home Page

Click on the START INDIVIDUAL RESERVATION button

Dashboard (Home Page) of Espresso accessed from Booking Tools Menu

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Step 1: Search

Click on Guest Profile & Offers

Individual Reservations Search Page

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Step 1: Search

In this scenario, we do not know the client’sLoyalty Number. Click on the magnifying glass to

enter the Loyalty Lookup page

Individual Reservations Search Page

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Step 1: Search

1. Enter the following information to find the Loyalty Number:

a) Click on Celebrity Cruises

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b) Enter First Name= Daniel c) Press the TAB key

Individual Reservations Loyalty Number Look Up Page

Step 1: Search

d) Enter Last Name= Marino e) Press the TAB key

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f) Enter Date of Birth as 20JUL1970 g) Press the TAB key

Step 1: Search

1. Click the Find button to view the Loyalty Number

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2. You will see the Loyalty Number has been found as 727272727

3. Click on the Use Loyalty Number button

Step 1: Search

1. This page shows your client’s Loyalty Level, Travel History and Preferences

2. Scroll back to the top and click on theGuest History and Preferences tab (2nd tab)

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Step 1: Search

1. This will bring you to the View Customer Offers tab2. Click on the View Customer Offers tab to continue

Individual Reservations View Customer Offers tab

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Step 1: Search

1. Tri‐branded Loyalty Customer Offers will appear here (4 shown for this client)

2. Click on Back to Search box

Individual Reservations View Customer Offers tab

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Step 1: Search

Now that you are back on the Find Sailings, click on Celebrity Cruises

Individual Reservations Search

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Step 1: Search

1. Ship: Celebrity Solstice2. Destination: Alaska3. Click on the Calendar icon and choose departure as June 4, 20154. Promotional Qualifiers for State/Province: California5. Click on the Search button at the bottom of the screen

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Step 1: Search

Click on the Sailings tab to continue21

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2 31 = Booking progression2 = Left Rail: Allows you to choose filters which narrow the search results and are updated live in the Sailing Availability table

3 = Search Results: Displays the sailing availability based on the search criteria

Step 1: Search

1. The tab next to Sailings is Cruisetours/Packages2. Click on the Cruisetours/Packages tab to

continue

Individual Reservations Search Sailing Availability

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Step 1: Search

1. The next tab is Promo Fares. In order to see these fares, you must have a specific ship selected.

2. Click on the Promo Fares tab to continue


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Step 1: Search

Click on the $2499 price to view detailedcategory pricing


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Step 1: Search

Once you have viewed the specific deluxe category pricing in the Pop Up Box, click the X in the

upper‐right hand corner to close

Individual Reservations Search Sailing Availability& Pop Up of Super Category Pricing

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Step 1: Search

1. Click the Checkbox next to the Celebrity Solstice June 5th sailing to select it

2. Click the Select button to view Categories

Individual Reservations Search Sailing Selection

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Step 2: Categories

Click the Open/Close Filter again to open or close the left rail. This button serves as a toggle

Individual Reservations Search Category Availability

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Click the Filter on the top‐left to reveal the Filter

Step 2: Categories

Click the Arrow on the left side to go back to the sailing on June 5, 2015


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Click on the Arrow on the right side to view the next sailing of June 12, 2015

Step 2: Categories

Click on the View Promotions button


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Step 2: Categories

1. Scroll down to view All Promotions

2. The Best Rate is selected by default3. Click on the Select button to return to Category

Availability

Individual Reservations Search Promotions

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Step 2: Categories

In the Rooms column, scroll down and click on the pull‐down menu and choose (1) Stateroom for

Category C2

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1. Scroll down and choose (1) Stateroom for Category 07

2. Scroll back to the top of the page

Individual Reservations Select Category Availability

Step 2: Categories

Click on the Insurance and Gratuities link

Individual Reservations Insurance & Gratuities

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Step 2: Categories

Click on each category to Add Insurance


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Step 2: Categories

Click on the Add button

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Scroll down and click on Continue at the bottom of the screen


Step 2: Categories

Click the $6,921.04 price to continue

Individual Reservations Category Availability

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Step 2: Categories

This is C2 pricing. Click the C2 tab to continue

Individual Reservations Select Category Availability

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Step 2: Categories

1. This is 07 pricing. Click the 07 tab to continue2. Move to top of pop‐up – click on the X in the

upper right hand corner

Individual Reservations Pricing Detail Module Pop Up

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Step 2: Categories

1. Review Stateroom Selection move down page2. Click on the Staterooms button

Individual Reservations Pricing Detail Module

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Step 3: Staterooms

Welcome to the Interactive Deck Plan

Individual Reservations Stateroom Selection

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Step 3: Staterooms

Click on the View Details button

Individual Reservations Stateroom Pop Up Select

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Click on Stateroom # 2109

Step 3: Staterooms

Click on the X in the upper right hand corner to close the pop up after you have reviewed the

stateroom details

Individual Reservations Stateroom Pop Up Details

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Step 3: Staterooms

Click on the Select button

Individual Reservations Stateroom Pop Up Select

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Step 3: Staterooms

Click on the 07 Ocean View Stateroom button

Individual Reservations Stateroom Category Select

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Step 3: Staterooms

Click on the Select buttonIndividual Reservations Stateroom Selection

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Click on Stateroom 8102

Step 3: Staterooms

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Click on the Proceed to Guest Details button

Individual Reservations Stateroom Select

Step 4: Guest Details

Primary Information for Guest 1 is already populated from the Loyalty Number found earlier

Enter the Guest’s Birthday and press Tab

Individual Reservation Guest Details

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Enter Guest 2 Information as follows:

1. Name: Mrs. Claire Marino 2. Gender: Pre‐populated Female

3. Date of Birth: 07JUL1982 4. Citizenship: United States


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1. Enter Dining information as it appears above2. Enter a Mobile Phone Number (3057777777) for Pre Vacation

Information 3. Click the Review and Book button


Step 5: Review & Book

1. Review Reservation Information, Pricing Summary, and Details

2. Scroll down and click on +View Agency Commission

Individual Reservations Pricing

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1. Review Agency Commission 2. Click on Finish to confirm the Individual Reservation

Individual Reservations Pricing

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1. This is the booking confirmation page2. Click on Home to proceed.

Next: Amending an Individual ReservationIndividual Reservations Confirmation

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AMEND AN INDIVIDUAL RESERVATION

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Step 1: Search

1. Under Find Reservations, enter Solstice Marino

2. Predictive Search drop down appears – as you type, the Top 5 results will appear

3. Choose Celebrity Solstice 05JUN2015 Daniel Marino 5477

Espresso Dashboard Predictive Search

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Step 1: Search

1. Review Reservation Summary 2. Edit or amend reservation details3. Click on the Exit button

Reservation Summary

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Step 1: Search

By clicking Accept, you will be leaving the reservation and any changes that have been made will not be

saved. Decline will take you back into the reservation

Exit Reservation Accept/Decline Pop‐Up

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Step 1: Search

1. Click on All Saved Reservations displays all of the agency’s saved reservations

2. List includes Individual & Group bookings

Espresso Dashboard

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Step 1: Search

10 individual bookings shown. Click on the Individualtab to continue

Summary of agency’s Individual and Group Reservations

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Step 1: Search

Seven group reservations shown.Click on the Group tab to continue


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Step 1: Search

Click on Reservation ID 5477


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Step 2: Amending an Individual Reservation (Changing Promo/Rate)

Click on Promotions on the left rail

Reservation Summary

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1. Scroll to the Promotional Qualifiers Section and check U.S. Military or Canadian Forces

2. Click on the Refine Promotions button

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1. Under the All Promotions section, select Military Offer

2. Click the Select button

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Step 3: Amending an Individual Reservation (Changing a Stateroom)

Click on Staterooms on the left rail

Reservation Summary

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Step 3: Amending an Individual Reservation (Changing a Stateroom)

1. Scroll down the Deck Plan2. Click on Stateroom 2111

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3. Click on the Select button4. Click on Continue button

Staterooms Interactive Deck Plans

Step 4: Amending an Individual Reservation (Making a Payment)

Click on Make Payment in the Manage section of the left rail

Reservation Summary

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1. Enter the Card Holder information details as it appears above (Note: For credit card #, there are (10) 1’s)

2. Click Submit Payment button

Reservation Summary – Making a Payment

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1. Verify the Credit Card payment was approved – see the orange box that says “Payment Approved”(or “Payment Declined”)

2. Scroll to the bottom of the page3. Click on the Final Price button

Payment Summary

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1. Review Pricing Details (2 Guests) – note that the Military discount is now reflected in the Pricing

2. Scroll down page 3. Click on Finish button

Final Pricing

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Booking Confirmation

1. Review Reservation Summary – Pricing & Payments –$500 payment is shown under Payments Received

2. Click on the Home button

Next: Create a Group Shell

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CREATE A GROUP SHELL

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1. Click on the START A GROUP button

Dashboard (Home Page) of Espresso accessed from Booking Tools menu

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Step 1: Search & Create Group Shell

1. Vacation Type: Cruise (selected by Default)2. Enter Group Information as it appears above and scroll down to

the bottom3. Click on Search Button

Group Search Page

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Step 1: Search & Create Group Shell

1. Check the box next to sailing date= 01FEB20152. Click on the Select button

Group Sailing Availability Page

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Step 2: Category Availability –Group Shell

1. Scroll down the Category Availability. Enter 4 rooms next to Category D3

2. Enter 4 rooms next to Category D43. Scroll down and click on the Add button

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Step 2: Category Availability –Group Shell

1. Scroll down to Category Inventory to see the two allocated categories.

2. Click on the Proceed to Group Details button

Group Sailing Category Availability Page

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Step 3: Group Details

1. Scroll down to Allocate Group Dining2. Under the 8:30PM seating, select Seat Apart

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Enter 16 for the number of Confirmed Guests

Note: The number for Guest Need Dining will go from 16 to 0 as soon as you type in the number

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See above: Guest Need Dining goes from 16 to 0 instantly

Scroll down and click on the Review & Book button

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Step 4: Review Group Pricing & Details

1. Review Pending Group Pricing Summary & Details2. Click on Finish

Group Pricing Page

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Group Booking Confirmation

1. See Group #, Sailing & Group Details, Pricing & Payment

2. Click on the HOME button to proceedNext: Amend a Group Shell

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AMEND A GROUP SHELL

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Step 1: Retrieve Group Reservation

1. Enter 306 in the Find Reservation search box2. Click on the Search button (magnifying glass)

Espresso Home Page accessed from Booking Tools / CruisingPower.com

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Step 1: Review / Edit Group Summary

1. View Group Summary

2. You can Individual Reservations, Edit Inventory, andMake Payments

3. In the left rail, click on Categories to go to Category Availability

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Edit Guest Occupancy –Double to Triple

Click on Open Filter

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Scroll down the left rail and change Guests to 3 using the pull‐down menu

Edit Guest Occupancy –Double to Triple

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Scroll down and click on Modify Search

Edit Allocation ‐ # of Rooms

Scroll down the categories and next to Category D4, enter the number of rooms as 2

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Scroll down and click on the Add button

Group Booking Category Availability

Edit Allocation Occupancy

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1. View updated Group Allocation

2. Click on the Continue button

Edit Allocation Group Dining

By adding 2 additional rooms with 3 guests in each, you have to Allocate Group Dining to them

Group Dining Details

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Enter number of confirmed guests for Dining to 22

Note: As with the initial 16 guests, Guests Need Dining goes to 0 instantly

Group Dining Details


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1. Scroll down to Allocate Group Air2. Enter Number of Confirmed Guests as 22 (Guests

Need Air City will drop to 0 instantly)3. Click the Continue button

Group Air Allocation Details

Scenario #2: Allocation of Staterooms

Click Staterooms on the left rail

Summary Page

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Scenario #2:Allocation of Staterooms

1. Scroll down to the “Find by” section 2. Click on the Occupancy pull‐down menu and choose

Double 3. Click on the Rate pull‐down menu and choose

Standard Group4. Click on the Category Type box and choose D3

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Check the Orange highlighted boxes –Staterooms 14672 & 14564 (top two screen)

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Click on the Add button, either above the staterooms or at the very bottom, past the staterooms

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1. Scroll down to see the two rooms allocated for D32. Click on the Continue button

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Scenario #3: Make a Group Payment

Scroll down the left rail and click Group Payment from the Manage section

Group Booking Group Summary Page

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Scenario #3:Make a Group Payment

• Enter the Guest information as shown aboveNote: For credit card #, there are (10) 1’s

2. Click on the Submit Payment button

Group Payment – Guest Information

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1. Check the boxes next to James Smith and Carol Smith

2. Click on the Distribute Funds button / $250 deposit each guest

3. Click on the Final Price button

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1. Scroll Down to Charges And Credits by Totals2. View Guest Level Payments 3. Click the Finish button

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Group Booking Payment Confirmation

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Click on Home on top of page to proceedNext: Create an Individual Booking Within a Group

CREATE AN INDIVIDUAL BOOKING WITHIN A GROUP

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Espresso Home Page

1. Under Find Reservations enter 3062. Choose GRP Allure of the Seas 01FEB2015

Hollywood 3063. Click on the magnifying glass

Espresso Home Page accessed from Booking Tools /CruisingPower. com

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Add Individual Reservation –Group Shell

Click ADD INDIVIDUAL RESERVATION under theAdd section on the left rail

(This is the traditional way – in the next section, we’ll learn about the new, easier way)

Group Summary

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Add Individual Booking to Group

1. Occupancy will be pre‐populated with 2 Adults2. Add Promotional Qualifiers – Residence: California3. Click on the Find Categories button

Add Individual to Group

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Step 1: Categories

1. Select Category/Fare of D3 under theAllocated Group Rates section

2. Click on the Proceed to Staterooms button

Add Individual to Group

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Step 2: Staterooms

1. View Allocated Categories section for Category D32. From Pre‐allocated staterooms, click on the More

link

Stateroom Interactive Deck Plans

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Step 2: Staterooms

1. Click on the checkbox next to Stateroom 141502. Click on the Select button

Stateroom Interactive Deck Plans Pop Up

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Step 2: Staterooms

Scroll down and click on theProceed to Guest Details button

Stateroom Interactive Deck Plans Pop Up

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Enter Guest Details for Guest 1 as shown on screen

Guest Details

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Enter Guest Details for Guest 2 as shown on screen

Guest Details

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1. Enter the Dining Options, Bedding Configuration, andMobile Phone Number as shown on screen

2. Click on the Review and Book button

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1. Review Pricing Details for both guests2. Click on the Finish button

Review and Book

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AMEND AN INDIVIDUAL BOOKING WITHIN A GROUP: SINGLEVIEW

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Click on the START INDIVIDUAL RESERVATION button

Espresso Dashboard

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Search

1. Choose Royal Caribbean International as the Brand2. Click on Allure of the Seas as the Ship3. And 01FEB2015 as the Departure Date4. Scroll down to the bottom of the page and click on the Search

button

Individual Reservation Search

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Step 2: Categories with Singleview

Click on the Individual Best Rate tab(FIT Rates)

Category Availability with Singleview

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1. Click on the Group Best Rate (Hollywood) tab(Allocated Rates)


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Click on the Group Prevailing Rate tab(Prevailing Rates)


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Click on More Groups


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Click on the X


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1. Select Hollywood Group ‐ Best Rate2. Scroll down and select 1 room for D3 category3. Scroll down and click on the Staterooms button

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Step 3: Staterooms

1. Click on Stateroom 141582. Click on Select from the pop up box

Stateroom Interactive Deck Plans Stateroom Selection

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Step 3: Staterooms

Click on the Proceed to Guest Details button

Stateroom Interactive Deck Plans

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Enter the details as seen on screen for Guest 1

Guest Details

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Enter the details as seen on screen for Guest 2

Guest Details

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1. Enter the Dining Options and Bedding Configuration as shown on screen

2. Click on the Review and Book button127


1. Review the pricing information

2. Click on the Finish button

Group Booking Pricing

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Review the confirmed reservation, including the reservation # within the group

Group Booking Pricing

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AMEND AN INDIVIDUAL BOOKING WITHIN A GROUP

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1. Enter 1033 in the Find Reservations field2. Click on the magnifying glass3. Click on either option that comes up

Espresso Home Page accessed from Booking Tools / CruisingPower.com

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Add Gratuities to a Booking

Click on Gratuities in the left rail

Reservations Summary

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Click on the Add button

Gratuities

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Click on the Checkbox under Add for all guests


1. Confirm the added gratuities for the guests2. Click on the Continue button

Gratuities

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Request a Group Booking Confirmation

Click on Email/Fax Forms in the left rail

Reservation Summary

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1. Next to Booking Invoice, click on Email 2. Check off Agent copy3. Enter/Verify your email address (in this case, it

will be pre‐populated, so just click in the box)4. Click on the Send Form button

Email/Fax Forms

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Click on the X to Return to Summary

Email/Fax Forms

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Cruise Ticket Documentation

Click on the Cruise Ticket Documentation button in the left rail

Reservation Summary

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1. To email Cruise Ticket Documentation to your client, click on the Guest button

2. Click in the Email Address box and enter their Email Address

3. Choose the appropriate Language from the drop down

4. Click on the Save all Changes button


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Training Manual for Individual Reservations - · PDF fileAdd an Individual Reservation to a...

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