Training guide 2015

TRAINING GUIDE 2015

“Really enjoyable”

“ Very detailed and topics were well explored”

“Thought provoking”“Good mix of discussion,

information and anecdotes”

“Practical”“Engaging presentation

style”

“Good content”“Facilitator was very down to earth and knowledgeable”

“Information was useful”

http://www.cfecfw.asn.au

Centre for Excellence in Child & Family WelfareLevel 5, 50 Market StMelbourne VIC 3000 Australia

Telephone: (03) 9614 1577Facsimilie: (03) 9614 1774Website: www.cfecfw.asn.au

Customised Training The Centre provides a range of professional development training to meet the needs of your organisation. Our trainers are qualified and have industry experience and high level of facilitation skills. All courses can be contextualised to your organisations specifications and delivered cost effectively to your staff at a venue of your choice. Delivery can include face to face learning or blended learning. Contact our learning and development team for a quotation. [email protected]

“It was great and interactive well-paced, enjoyed the presenting model as way

more interactive”

“Interesting and thought provoking professional development”

“Thank you I am feeling very motivated to take this into my early childhood services I support”

“I found the context relevant to what I do”

“Great diversity within the group lead to good conversation”

“Fantastic course - facilitated in an

excellent manner”

Find us on Twitter @CFECFWABN: 24 629 376 672RTO: 3696

http://www.cfecfw.asn.au/

mailto:training%40cfecfw.asn.au?subject=

Contents

Child Protection, Early Intervention and Family Work

18

Mental Health

36

Youth Work

46

Residential Care Learning and Development Strategy

03

Clients and the Community

24

Out of Home Care

40

Enrolment Information and Conditions

48

Courses

04

CEO’s Message

02

Staff Wellbeing

44

Management

06

Counselling and Therapy

30

01 Centre for Excellence in Child and Family Welfare | Training Guide 2015

Welcome to the Centre for Excellence in Child and Family Welfare Training Guide for 2015. The Centre for Excellence in Child and Family Welfare is a not-for-profit peak body for nearly 100 child and family services in Victoria.

Working for vulnerable children, young people and families, the Centre provides sector training, facilitates and publishes research, advocates through campaigns and media relations and sustains ongoing programs focusing on key areas of the State care system.

These include the voice of children and young people and specific programs for foster care, kinship care and residential care. We also work and advocate for better transition for young people leaving state care.

The Centre provides training to meet the emerging needs of the sector and in particular the Out of Home Care for residential workers. We also provide innovative management and leadership training for new up and coming managers.

Along with our scheduled Learning and Development Calendar training we also offer tailored cost effective high quality expert training and consultancy to the community sector. As the peak body for child and family services sector we have large network of expert facilitators drawn from the sector who can provide tailored training and consultancy services to address a broad range of training needs

The Centre is a registered training organisation and we also offer qualifications and partial qualifications through nationally recognised training or by Recognition of Prior Learning (RPL).

We look forward to supporting the sector in their workforce development to ensure the needs of vulnerable children and families are meet.

For further information regarding your training needs please contact our Learning and Development Team.

Deb Tsorbaris CEO

CEO’s Message


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Residential Care Learning and Development Strategy

The Residential Care Learning and Development Strategy (RCLDS) The Residential Care Learning and Development Strategy (RCLDS) was developed in 2001 in recognition of the link between staff competency and client outcomes. The RCLDS Reference Group consists of Community Service Organisations (CSO’s) representatives, Department of Human Services (DHHS) and the Centre for Excellence in Child and Family Welfare (the Centre).

Aim: “The development of a competent and appropriately trained residential care workforce that is supported to provide a high standard of care and to improve outcomes and life opportunities for children and young people in out-of-home care.”

RCLDS is a strategy and while training is a key component, it also includes other support mechanisms to assist in the development of the residential care workforce (i.e. conferences, seminars, scholarships, etc).

RCLDS Goals:

• The ongoing development of a skilled and stable workforce.

• Provision of high quality training, supervision and support to workers.

• Development of appropriate pre-service and in-service qualifications relevant to the field.

• Commitment to and development of a lifelong learning culture in the workplace.

Resi ROCKS The highly successful “Resi Rocks” (Recognising Our Carers Knowledge and Skills) is the only residential worker forum that brings together residential workers across the state. In 2014 we had such a high interest we oversubscribed, with 400 staff registered to attend.

Resi Rocks aims to:

• Provide an opportunity for residential workers to get together to learn, reflect, look back and look forward.

• Acknowledge the importance of residential care work and residential care workers.

• Acknowledge the practice excellence of residential care workers and their managers.

• Promote a sense of a professional workforce and the important role of residential workers as part of the professional care team.

• Celebrate and have fun.

To be eligible for RCLDS training and event staff must be employed by a Community Service Organisation funded by DHS Out of Home Care, to provide youth residential care services in Victoria.

For further details please contact Kim Somers [email protected]

Res

iden

tial Care Learning &

development Strate

gy

“Excellence in service delivery to vulnerable children and their families depends on a skilled workforce.”Moira Kairys, Director of Learning and Development


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http://www.cfecfw.asn.au/learn/residential-care-learning-and-development-strategy/resi-rocks

http://www.cfecfw.asn.au/learn/residential-care-learning-and-development-strategy

MANAGEMENT

BSB51107 13/02/2015 Diploma of Management 06

BSB51607 16/02/2015 Diploma of Quality Auditing 06

BSBINM501A 25/02/2015 Manage an Information or Knowledge Management System 07

BSBPMG513A 12/03/2015 Manage Project Quality 07

BSBMGT516C 19/03/2015 Facilitate Continuous Improvement 07

BSBRSK501B 17/04/2015 Manage Risk 08

BSBAUD402B 27/04/2015 Participate in a Quality Audit 08

BSBAUD501B 11/05/2015 Initiate a Quality Audit 08

BSBAUD503B 20/05/2015 Lead a Quality Audit 08

BSBAUD504B 04/05/2015 Report on a Quality Audit 09

BSBWOR501B 13/02/2015 Manage Personal Work Priorities and Professional Development 09

BSBPMG522A 20 & 27/03/15 Undertake Project Work 09

BSBINN601B 24/04/2015 Manage Organisational Change 10

BSBMGT502B 27/05/15 + 05/06/15 Manage People Performance 10

BSBWOR502B 13/07/2015 Ensure Team Effectiveness 10

BSBFIM501A 31/07/2015 Manage Budgets and Financial Plans 10

BSBWHS501A 28/08/2015 Ensure a Safe Workplace 11

BM001 17/09/2015 A Systemic & Individual Approach to Promoting Reflective Practice 12

BM007 11/03/2015 Difficult Performance Conversations 12

BM010 13/08/2015 Foundations of Effective Staff Management 13

BM012 06/08/2015 Handling Difficult People, Behaviour and Situations (1/2 day) 14

BM013 07/09/2015 How to Undertake Program Logic 14

BM018 27/02/2015 + 20/11/15 Management Skills for New Team Leaders 15

BM020 15 & 16/04/15 Project Management (2 day) 16

BM022 29 & 30/04/15 Reflective Practice (2 day) 16

CHILD PROTECTION, EARLY INTERVENTION AND FAMILY WORK

CP001 19/08/2015 A Casework Approach to Working with Vulnerable Families 18

CP004 28/04/2015 Working with Families who are Vulnerable 18

CP006 14/10/2015 Introduction to Assessing of Vulnerable Families 19

CP008 11/05/2015 When Justice Creates Trauma 20

BM006 13/03/2015 & 05/08/15 Court Skills 21

Course Code Date Course Title Page

Courses


CLIENTS AND THE COMMUNITY

CC001 17/02/15 & 27/10/15 Documentation and Case Notes 22

CC002 20 & 21/4/15 Case Management Practice 22

CHCAOD406E 30/03/15 + 06 & 07/05/15 + 10 & 11/08/15 + 25 & 26/11/15

Working with Clients who are Intoxicated (2 day) 23

CM001 19/06/2015 Intermediate Supervision Skills 24

CC007 21/07/2015 Case Notes & Documentation 25

CM002 05/03/15 + 12/11/15 Supervision Skills - Developing Performance (1 day) 26

CC005 06/03/15 + 13/11/15 Supervision Skills - Clinical Supervision (1 day) 27

CC006 23 & 24/03/15 + 14 & 15/05/15 + 15 & 16/09/15 + 18 & 19/11/15

Culturally Competent Practice Working with Vulnerable Families 28

COUNSELLING AND THERAPY

CT001 17/11/2015 A Therapeutic Approach to Holistic Case Planning 30

CT016 13/05/2015 P.L.A.Y. – Play, Laughter, Art, Animals & You 30

CT005 21 & 22/05/15 + 15 & 16/10/15 ASIST– Applied Suicide Intervention Skills Training 31

CT009 30/07/2015 Counselling Tools for Non-Counsellors 32

CT013 14/07/2015 Language and Communications in Attachment and Trauma-Informed Practice

33

CT025 03/03/2015 Understanding and Working with Trauma Based Behaviour 33

MENTAL HEALTH

MH020 23/04/2015 Working with Children and Young People on the Autism Spectrum 36

MH005 05/05/2015 + 10/11/15 Psychosocial Development: From Birth to Adolescence 36

MH006 13/10/2015 Psychosocial Milestones for the Middle Years (10 - 14 years) 37

OUT OF HOME CARE

CHC40313 Intake 1: 04/03/15 Intake 2: 20/07/15

Certificate IV in Child, Youth and Family Intervention 40

BM025 TBC Using Social Media in Foster Care Recruitment 41

CT020 25 & 26/03/15 + 10 & 11/6/15 + 05 & 06/10/15

Skilled in Looking After Children (LAC) 41

OH001 03/09/2015 Appropriate Screening of Carers 42

STAFF WELLBEING

SW005 22/04/15 & 08/09/15 Mindfulness-based Wellbeing & Stress Reduction 44

SW004 07 & 08/10/15 Trauma Informed Practice for Managers and Leaders 44

YOUTH WORK

YW006 01 & 02/06/15 + 19 & 20/10/15 Harm Reduction & Screening: Alcohol & Other Drugs 46

YW007 19/05/2015 Introduction to Alcohol & Other Drugs 46

Course Code Date Course Title Page


Management

BSB51107 Diploma of Management

Target audienceThe content is targeted at team leaders, program managers &/or first-line supervisors, encompassing abroad range of the people, planning and technical skills (competencies) they will need to function in that role. It is ideally suited to those working in the psychiatric disability, mental health, child and family welfare and/or community support sectors.

Learning outcomes This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and combine an informed perspective of specific work requirements with their managerial approaches. The qualification requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work or the work of a team.

Code Title

BSBWOR501B Manage Personal Work Priorities

BSBPMG522A Undertake Project Work

BSBINN601B Manage Organisational Change

BSBMGT502B Manage People Performance

BSBWOR502B Ensure Team Effectiveness

BSBFIM501A Manage Budgets and Financial Plans

BSBWHS501A Ensure a Safe Workplace

BSBMGT516C Facilitate Continuous Improvement


FacilitatorsThe Diploma of Management will be delivered and assessed by Adam Le Good, (Fundamental Training & Development) in conjunction with The Centre for Excellence in Child and Family Welfare and VICSERV.

Adam Le Good has developed and conducted a wide variety of management and personal development programs for both public and private sector organisations since 1988. He uses practical applications of management principles and theory to ensure that trainees enjoy their learning experience and are able to translate their newly acquired skills to the workplace. His knowledge of adult learning principles, group dynamics, learning styles and human behaviour ensures that the training will appeal to a broad range of participants.

Course overviewThe unique nature of this program ensures the learning transfers to the workplace, both via the work based project and the involvement of the participant’s manager and other colleagues and staff. This includes a final project presentation to management. Participants

BSB51607 Diploma of Quality Auditing

Target audienceThis qualification is targeted at individuals who evaluate their own work and/or the work of a team.

Learning outcomes After achieving this qualification candidates may undertake a qualification in a specialist area within this Training Package such as marketing, management, human resources.

Course overview

Code Title

BSBINM501A Manage an information or knowledge

BSBPMG513A Manage project quality

BSBMGT516C Facilitate continuous improvement

BSBRSK501B Manage Risk

BSBAUD402B Participate in a quality audit

BSBAUD501B Initiate a quality audit

BSBAUD503B Lead a quality audit

BSBAUD504B Report on a quality audit

attending Diploma of Management will complete a pre course Self-Assessment report that will help plan the structure and scheduling of the 8 modules to be delivered from this course.

Flinders St and Southern Cross train stations are a 10-15min walk to the Centre.

When: 13th February 2015 13th July 2015

Where: CBD Venue Centre for Excellence in Child and Family Welfare Level 5, 50 Market Street Melbourne Vic 3000 (cnr Flinders Lane and Market Street)

Cost: (GST Incl.)

The packaged course fee for VICSERV and The Centre for Excellence in Child and Family Welfare Member Organisations is $2,970.00 including GST and covers course manuals, registration, assessment, participant support, lunch and morning/afternoon tea (three course payment plan options are available).

The packaged course fee for NON VICSERV and The Centre Member Organisations is $4,400.00 including GST and covers course manuals, registration, assessment, participant support, lunch and morning/afternoon tea (three course payment plan options are available).


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When: Thursday, 12th March 2015

Time: 9.00am to 4.30pm


Cost: (GST Incl.)

Members: $285 Non-members: $340 Morning/Afternoon tea & lunch provided


Target AudienceThis course applies to managers who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives.

Course OutlineThis course describes the performance outcomes, skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.

When: Thursday, 19th March 2015



Cost: (GST Incl.)


When: 16th February 2015


Cost: (GST Incl.)

Members: $3,078 Non-members: $3,518

BSBINM501A Manage an Information or Knowledge Management System

Target AudienceThis course applies to managers who have responsibility for seeing that key information and corporate knowledge are retained, accessible to others and improve business outcomes.

Course OutlineThis course describes the performance outcomes, skills and knowledge required to organise learning to use an information or knowledge management system and to manage the use of the system.

When: Wednesday, 25th February 2015



Cost: (GST Incl.)


BSBPMG513A Manage Project Quality

Target AudienceThis course applies to those responsible for managing and leading a project in an organisation, business or as a consultant.

Course OutlineThis course describes the performance outcomes, skills and knowledge required to manage quality in projects. It involves determining quality requirements, implementing quality control and assurance processes, and using review and evaluation to make quality improvements in current and future projects.


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Management

Cost: (GST Incl.)


BSBAUD501B

Initiate a Quality Audit

Target Audience

This course applies to individuals with well established, sound theoretical knowledge base in quality auditing who are proficient in using a wide range of specialised quality auditing and managerial techniques.

Course OutlineThis course describes the performance outcomes, skills and knowledge required to initiate and organise a quality audit with an auditee. It covers assessing the scope and objectives of a quality audit; communicating with the auditee regarding the proposed quality audit; identifying resources required to conduct the audit; and developing and submitting a quality audit plan.

The types of audit may include an external or internal systems audit or process or product/service audit.

When: Monday, 11th May 2015



Cost: (GST Incl.)


BSBAUD503B

Lead a Quality Audit

Target AudienceThis course applies to individuals with well established, sound theoretical knowledge base in quality auditing who are proficient in using a wide range of specialised quality auditing and managerial techniques to plan, carry out and evaluate a quality audit.

Course OutlineThis course describes the performance outcomes, skills and knowledge required to initiate and organise a quality audit with an auditee. It covers assessing the scope and objectives of a quality audit; communicating with the auditee regarding the proposed quality audit; identifying resources required to conduct the audit; and developing and submitting a quality audit plan.

BSBRSK501B Manage Risk

Target AudienceThis course applies to individuals who are working in positions of authority and are approved to implement change.

Course OutlineThis course addresses the management of the risk across the organisation or within a business unit or area. It does not assume any given industry setting. This unit applies to individuals who are working in positions of authority and are approved to implement change across the organisation, business unit, and program or project area. They may or may not have responsibility for directly supervising others.

When: Friday, 17th April 2015



Cost: (GST Incl.)


BSBAUD402B Participate in a Quality Audit

Target AudienceThis course applies to individuals working in a team audit environment who analyse and evaluate information from a variety of sources to provide solutions to auditing issues, including unpredictable quality auditing problems.

Course Outline This course describes the performance outcomes, skills and knowledge required to prepare for and participate in a quality audit as a member of a quality audit team. The process includes reviewing designated documentation; identifying and developing checklists and audit related.

When: Monday, 27th April 2015




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When: Wednesday, 20th May 2015



Cost: (GST Incl.)


BSBAUD504B

Report on a Quality Audit

Target AudienceThis course applies to individuals with well established, sound theoretical knowledge base in quality auditing who are proficient in using a wide range of specialised quality auditing and managerial techniques to carry out their own work and to supervise the quality audit team.

Course Outline This course describes the performance outcomes, skills and knowledge required to report on the outcomes of a quality audit and to take appropriate follow up action. It covers compiling audit results; preparing a report for the auditee/client; negotiating follow up action with the auditee/client; and monitoring and reviewing auditing system and activities.




Cost: (GST Incl.)


BSBWOR501B

Manage Personal Work Priorities and Professional Development

Target AudienceThis course applies to managers and focuses on the need for managers to be organised, focussed and skilled, in order to effectively manage the work of others.

Course OutlineThis course describes the performance outcomes, skills and knowledge required to manage own performance and professional development. Particular emphasis is on setting and meeting priorities, analysing information and using a range of strategies to develop further competence.

When: Friday, 13th February 2015



Cost: (GST Incl.)


SBPMG522A Undertake Project Work

Target AudienceThis course is suitable for those who undertake a straightforward project or a section of a larger project.

Course OutlineThis course describes the performance outcomes, skills and knowledge required to undertake a straightforward project or a section of a larger project. This unit addresses the management of projects, including developing a project plan, administering and monitoring the project, finalising the project, and reviewing the project to identify lessons learned for application to future projects.

When: Friday, 20th March 2015 Friday, 27th March 2015



Cost: (GST Incl.)



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Management


Cost: (GST Incl.)


BSBWOR502B

Ensure Team Effectiveness

Target AudienceThis course applies to managers and addresses the need for managers to facilitate work teams and to build a positive culture within work teams. The unit takes a systematic and planned approach to developing teams. It includes the soft skills as well as more structured approaches to the management of teams

Course OutlineThis course describes the performance outcomes, skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation.

When: Monday, 13th July 2015



Cost: (GST Incl.)


BSBFIM501A

Manage Budgets and Financial Plans

Target AudienceThis course addresses the requirement for managers to ensure that financial resources are used effectively.

Course OutlineThis course describes the performance outcomes, skills and knowledge required to undertake financial management within a work team in an organisation. This includes planning and implementing financial management approaches, supporting team

BSBINN601B Manage Organisational Change

Target AudienceThis course applies to managers with responsibilities that extend across the organisation or across significant parts of a large organisation. They may have a dedicated role in human resources management, human resources development, or work in a strategic policy or planning area.

Course OutlineThis course describes the performance outcomes, skills and knowledge required to determine strategic change requirements and opportunities; and to develop, implement and evaluate change management strategies.

When: Friday, 24th April 2015



Cost: (GST Incl.)


BSBMGT502B

Manage People Performance

Target AudienceThis course applies to all managers and team leaders who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement.

Course OutlineThis course describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

When: Wednesday, 27th May 2015 Friday, 5th June 2015



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members whose role involves aspects of financial operations, monitoring and controlling finances, and reviewing and evaluating effectiveness of financial management processes in line with the financial objectives of the work team and the organisation.

When: Friday, 31th July 2015



Cost: (GST Incl.)


BSBWHS501A

Ensure a Safe Workplace

Target AudienceThis course applies to managers working in a range of contexts. It takes a systems approach and addresses compliance with relevant legislative requirements. Those who have or are likely to have responsibility for WHS as part of their broader management role should undertake this unit.

Course OutlineThis course describes the performance outcomes, skills and knowledge required to establish, maintain and evaluate the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area according to WHS legislative requirements.

When: Friday, 28th August 2015



Cost: (GST Incl.)



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Management

BM001

A Systemic & Individual Approach to Promoting Reflective Practice

Thursday, 17th September 2015

Aim of trainingThis one-day interactive workshop aims to provide team leaders and managers with a foundational understanding of the principles and practice of promoting reflective practice at both a systemic and individual level.

Learning outcomes At the completion of this program you will be able to:

• Demonstrate an understanding of the theories and frameworks underpinning reflective practice

• Demonstrate an understanding of contemporary approaches to reflective practice at both a systemic and individual level

• Demonstrate an understanding of reflective practice models

• Demonstrate confidence in applying reflective practice techniques in the workplace

• Create a learning environment

• Understand the importance of self-care.

Target audienceThis training is appropriate for team leaders and managers working in the community sector.

FacilitatorJudy Wookey has worked for over 30 years as a practitioner, manager and leader in both the government and community sector, primarily in the area of Child, Youth and Family services. She has extensive experience in the leadership and management of community service organisations which provide services to vulnerable children who have experienced trauma, abuse and neglect, and their families.

For the last five years she has provided expert training and consultancy more broadly within the health and community services sector and early years sector. Her key areas of work revolve around governance, leadership and management, mentoring and coaching, professional supervision and knowledge-informed practice. Judy is a qualified Executive Coach and Trainer.

Topics covered• Introduction to reflective practice

• Theories and frameworks underpinning reflective practice

• Contemporary systemic and individual approaches to reflective practice

• Promoting reflective practice at a systemic and individual level

• Reflective practice models and techniques.

BM007

Difficult performance conversations

Wednesday, 11th March 2015 (Half day)

Do you supervise or manage staff or volunteers?

Are you properly prepared to have a difficult performance conversation?

Aim of trainingThis half-day workshop aims to develop the skills of participants to assist in conducting potentially difficult performance interviews or conversations.


• Describe the skills necessary to be able to have an effective interview

• Establish an effective process to go through when planning and implementing a performance interview

• Manage difficult situations that may arise in a performance interview

• Describe techniques and strategies that you can employ to ensure the performance review is as collaborative as possible.

Target audienceThis training is appropriate for anybody who supervises staff or volunteers.

FacilitatorThe training will be conducted by David Cherry, Clinical and Forensic Psychologist who has been working for 30 years. David has run training for staff in agencies all around Australia on a variety of topics in the health, welfare, disability and education sectors as well as for staff in local, state and federal government.

When: Thursday, 17th September 2015



Cost: (GST Incl.)



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Topics covered• The skills necessary to be able to have an effective performance

interview

• Preparing for a difficult performance conversation

• How to structure a performance interview in order to achieve the best possible outcome

• Managing difficult situations during a performance interview

• Developing positive goals collaboratively and gaining agreement about future goals.

When: Wednesday, 11th March 2015



Cost: (GST Incl.)


BM010

Foundations of Effective Staff Management

Thursday, 13th August 2015

Aim of trainingThis one-day interactive workshop aims to provide emerging and new team leaders and managers with a foundational understanding of the principles and practice of effective staff management.


• Demonstrate a good understanding of contemporary approaches to staff management

• Understand different management styles

• Understand the importance of effective communication and interpersonal skills in the workplace

• Demonstrate an understanding of the principles of developing a positive work culture and effective change management

• Manage recruitment, selection and induction

• Foster positive performance development

• Manage poor staff performance and behaviour

• Manage separation and termination

• Understand the basics of contemporary leadership and the role of emotional intelligence.

Target audienceThis training is appropriate for emerging and new team leaders and managers working in the community sector.



Topics covered• Introduction to staff management

• Contemporary approaches to staff management

• The functions and expectations of staff management

• Understanding individual management styles

• Developing knowledge, skills and practice in effective communication

• Improving interpersonal skills

• Creating a positive workplace culture and managing change

• Managing recruitment, selection and induction

• Managing poor staff performance and behaviour

• Positive performance development

• Managing separation and termination

• Introduction to contemporary leadership and the role of Emotional intelligence

• Promoting critically reflective management practice.

When: Thursday, 13th August 2015



Cost: (GST Incl.)



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Management

BM012

Handling Difficult People, Behaviour and Situations (1/2 day)

Thursday, 6th August 2015 (Half day)

Aim of trainingThis half-day workshop aims to develop the skills of participants in managing the difficult behaviour of others, including work colleagues, other professionals, clients and members of the public.


• Describe simple, effective strategies for managing your own feelings in difficult circumstances

• Describe a variety of simple, effective strategies to assist in responding effectively to the difficult behaviour of others.

Target audienceThis training is appropriate for anyone working with individuals who may engage in difficult behaviour.

FacilitatorThe training will be conducted by David Cherry, Clinical and Forensic Psychologist who has been working for 30 years. David has run training for staff in agencies all around Australia on a variety of topics in the health, welfare, disability and education sectors as well as for staff in local, state and federal government.

Topics covered

• Dealing with individuals who explode and erupt

• Managing your own feelings in difficult circumstances

• Dealing with complaints

• Working with individuals who may be passive-aggressive

• Managing bullying behaviour

• Communication skills and strategies for dealing with extreme aggression.

When: Thursday, 6th August 2015



Cost: (GST Incl.)

Members: $140 Non-members: $170 Morning tea provided

BM013

How to Undertake Program Logic

Monday, 7th September 2015

Look at how you can use Program Logic to help monitor and evaluate your program. Learn the steps and application of the logic model with this practical and informative session.

Aim of trainingProgram Logic is recognised as a means of reflecting on outcomes as they relate to the project’s original aims. It is a process that can be done in-house and can act as a pre cursor to a broader evaluation question. It is effective in ‘drawing a line in the sand’ to show what has been achieved to date.

This session will provide an introduction to Program Logic, outlining the logic that underpins a program or practice. Logic is identified by tracking how the original aims and goals of the program are linked to the activities and intended outcomes. Understanding program logic is fundamental to effective monitoring and evaluation processes.

A step by step approach will be used in the session based on the Centre for Excellence in Child and Family Welfare’s Innovative Practice Toolkit. (December 2010).

Learning outcomes At the completion of this session you will be able to:

• Understand what others are doing in the sector regarding evaluation

• Understand what Program Logic is and how to do it

• Develop indicators or measures for success

• Develop a project or program profile

• Apply practical strategies and good practice principles to data collection, analysis and project review processes.

Target audienceThis session has been designed as an introduction to Program Logic for program managers and coordinators who are responsible for evaluation as part of their responsibilities. Ideally you would be working within the community service sector specifically child, youth and family services.

FacilitatorBec Jolly is the former Policy and Project Leader for Sharing Innovative Practice at the Centre for Excellence in Child and Family Welfare. She was the editor of the Innovative Practice Toolkit (December 2010).

She is also the Founder of Hive Organisation which offers community development consultancy and coordinates sustainability projects. She has over 10 years’ experience in project management and community initiatives with a focus on ‘measuring what works and what doesn’t’ as a participatory process for improvement.


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Topics covered

• Results of the Evaluation Profile Survey conducted by the Centre in December 2010

• The history and development of the logic model

• How to undertake program logic including the evidence that justifies the program and identifying underpinning theories for change

• Developing program measures based on the level of change that is expected

• How to profile your program and why it may be useful.

When: Monday, 7th September 2015



Cost: (GST Incl.)

Members: $285 Non-members: $340 Morning/Afternoon Tea and lunch provided

BM018

Management Skills for New Team Leaders

Friday, 27th February 2015 Friday, 20th November 2015

Develop the skills you need to transition into a leadership role. Designed for participants new to the Team Leader/ Manager role in the community services sector, or those seeking these roles

Aim of trainingThe aim of this workshop is to help participants develop skills and confidence in their transition into a leadership role within their organisation. There can be many challenges faced in this process, including establishing a new way of relating to former colleagues and understanding what the expectations are of being responsible for a team.


• Understand the difference between the different roles of a manager/team leader

• Manage dual roles with the team where the team leader also has a case load

• Renegotiate boundaries with former colleagues

• Establish new supports for themselves

• Chair a meeting

• Leading groups through periods of change.

Target audienceThis session is relevant for people who are new to a team leader or manager role, seeking to move into such a role, and those who would like to continue to develop their skills in this role. This training is suitable for people working in the community services sector or related fields.

FacilitatorMatthew Berry is a registered supervising psychologist with a background in the D&A sector, having experience working with youth, adult, dual diagnosis and forensic populations in both community-based and residential settings. An experienced trainer, lecturer and group facilitator, Matthew delivers sessions around Supervision, Motivational Interviewing, Solution-Focused Therapy, Coaching and Mentoring, Work-Life Balance, Contentment, Depression, Stress and Anxiety. His style aims to be interactive and challenging, with an emphasis upon applied knowledge and real-life use of the skills and concepts shared.

Caraniche Pty Ltd established in Melbourne in 1993, has a long and well-respected history as a deliverer of counselling, critical incident stress management, employee assistance programs, training, drug and alcohol services, clinical and student supervision and case management services to private, government and non-government organisations.

Topics covered• The role of the manager, leader and supervisor

• Transitioning into leadership roles

• Boundaries and self-care

• Understanding team dynamics

• Principles of leadership

• Basics of leading a group through change and challenging times

• Managing groups and meetings.

When: Friday, 27th February 2015 Friday, 20th November 2015



Cost: (GST Incl.)

Members: $285.00 Non-members: $340.00 Morning/Afternoon Tea and lunch provided


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Management

BM020

Project Management

Wednesday, 15th and Thursday, 16th April 2015

Want to be a more efficient and effective project manager? Learn how to manage your projects and operational plans on time, to budget, and in line with stakeholder needs with this comprehensive two-day program.

Aim of trainingThis two day workshop is designed to help you improve your ability to effectively plan, resource, implement and review projects and operational plans, which are tasks critical to the success of a manager.

This workshop will provide participants the opportunity to develop skills in ensuring that projects are delivered on time, to budget and meeting the client and stakeholder needs. This program is based on the competencies from a nationally recognised accredited project management unit, BSBPMG501A Manage Projects.


• Define a project

• Develop a project scope and plan

• Plan and manage a schedule

• Plan and manage risk

• Administer, monitor, finalise and review a project

• Develop an operational plan

• Plan and manage resource acquisition

• Monitor and review operational performance.

Target audienceThis program will suit those currently working in the role of team leader or manager to extend their existing skills, knowledge and ability needed to manage projects and implement an operational plan, and will also suit those looking to increase their skills as part of their professional development.

FacilitatorPaul Merton Over more than 25 years, Paul Merton (Complete Training Services) has established himself as a highly regarded training professional to a broad range of industries in both the private and public sectors and has delivered Project Management training for the Centre for a number of years.

He has detailed knowledge of training and development, having designed and delivered a wide range of training interventions to all levels of organisations (including operational and service delivery staff, first line supervisors and team leaders, senior supervisors and managers, and professional staff engaged in specialist functions).

BM022

Reflective Practice (2 day)

Wednesday, 29th and Thursday, 30th April 2015

This training will assist you to understand reflective practice and how to develop your skills in self-reflection as well as facilitating others across the organisation to engage in reflective practice processes.

Aim of trainingThis two-day workshop aims to provide participants with an understanding of reflective practice and the various skills that are required to undertake this practice within the context of one’s work.

The workshop will cover; the various reflective practice models, theoretical frameworks, as supervisors or mentors facilitating and engaging others in reflective practice, how to develop skills to reflect and improve upon practice, a deeper understanding of how to reflect, to use this practice for continuous improvement and professional development, how to utilise reflective practice to understand and integrate theoretical frameworks into practice such as; trauma informed practice, attachment theory, grief and loss etc, and how to engage in a process that embeds a practice that understands emotional intelligence and how this impacts and influences our practice, how to participate in effective supervision and reflective practice sessions.

Paul has designed and delivered project management training to a wide variety of clients and his training programs are always well received by participants across a broad spectrum of industries.

Topics covered• What is a project?

• Project lifecycle/ stages of a project

• Planning, scheduling

• Risk management

• Project monitoring.

When: Wednesday, 15th & Thursday, 16th April 2015



Cost: (GST Incl.)

Members: $470 Non-members: $585.00 Morning/Afternoon Tea and lunch provided


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• Change Management & reflective practice

• Reflection as a catalyst for change

• Reflect upon practice

• Understanding our own triggers and challenges

• Barrier’s to reflective practice

• Facilitate reflective practice sessions

• Reflective practice in supervision & team meetings.

When: Wednesday, 29th & Thursday, 30th April 2015



Cost: (GST Incl.)

Members: $470 Non-members: $585.00 Morning/Afternoon Tea and lunch provided

Learning outcomes At the completion of the program you will have an understanding of:

• Theoretical frameworks that underpin reflect practice

• How to reflect upon one’s own practice

• The reflective practice processes

• Learning how to make the link between theory and practice and the integration of theories into everyday practice

• Understanding the importance of using reflective practice for continuous improvement

• Understand one’s own responses to situations, activities or people and our triggers

• Learning how to create a learning environment within the organisation

• The key components of supervision and using reflective practice in supervision sessions

• How to facilitate reflective practice sessions.

Target audienceThis training is appropriate for all managers, practitioners and carers working or volunteering in the community sector that want to engage in reflective practice processes.

FacilitatorKerry Marshall Grad Dip Family Therapy/Counselling, Grad Cert in Education & Training, Dip Community Welfare Work, Dip in Education & Training, Dip in Training & Assessment, Cert 1V Community Services & Cert 1V in Training & Assessment.

Kerry is a Freelance Senior Training Consultant & Family Therapist.. Kerry has worked in the community services sector for over twenty eight years both for the Department of Human Services in the area of Child Protection, Juvenile Justice and Out of home care. In front line work and management and in the non-government organisations as Program Manager for Case Management, LAC Looking after children Coordinator and as a Coordinator in Education and Training programs.

Kerry’s role as a freelance trainer is to design, develop and coordinate community services nationally accredited and non-accredited training in the certificate, diploma and advanced practitioner level both in Victoria and interstate. Kerry is a Family Therapist working within a therapeutic framework

Topics covered• Reflective Practice overview

• Theoretical frameworks

• Link theories into practice

• Organisational culture

• Creating a learning environment

• Adult learning principles

• Emotional Intelligence


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CP004

Working with Families who are Vulnerable

Tuesday, 28th April 2015

Do you want to increase your effectiveness working with hard to reach families in home setting?

Do you want to learn more about how to develop parenting skills and improve parent-child relationships?

Aim of trainingThis interactive workshop will allow participants time to learn new skills and practice assessing a family’s parenting capacity using videos. Participants will be encouraged to share their experiences.


• Partnering with families: Strategies to successfully engage hard-to-reach families and maintain engagement

• Assessment of parenting capacity through family sensitive practice

• Strengths based approaches to identify and build on a family‘s parenting and personal strengths

• Explore concepts of assessment of parenting including assessment frameworks.

CP001

A Casework Approach to Working with Vulnerable Families

Wednesday, 19th August 2015

What are the key challenges in working with vulnerable families? How do we work with vulnerable families from a strength based perspective? How to establish and maintain relationships with vulnerable families?.

Aim of trainingParticipants will leave the training with an enhanced awareness of reflective practice, the use of the ‘self’ in the process of family casework and techniques to be added to a ‘toolkit’ for family based casework. Participants will also be exposed to and be engaged around current theoretical models of working with families.

This training will not cover or equip participants to operate as family therapists or mediators but rather will focus on case management.

Learning outcomes At the completion of this program you will develop an

• Understanding of theory, dynamics and techniques of casework with vulnerable families

• Understanding of how to assess vulnerable families and ask hard questions

• Understanding of how to work with challenging families using a strength based approach

• Understanding of how to establish and maintain a working relationship with a vulnerable family.

FacilitatorFamily Life has a highly qualified team of trainers. Two key trainers, Allison Wainwright and Tom Mulvaney have been selected to co-ordinate and run this training. They will be supported by the extended professional training team.

Allison Wainwright is a social worker with 15 years management and direct service delivery experience, both in South Africa and Australia. Allison has worked in Family support, child protection, gender based violence and victim’s services. She holds a Bachelors degree (Honours) in Social Work, an Honours degree in Psychology, a Masters degree in Social Work and an Executive management qualification. Allison has an extensive history of training in the AIDS, sexual violence and victim services field. She holds a year diploma in HIV/AIDS training from the University of South Africa. Allison served as the deputy chair for the South African national standards generating body for training on victimology (South African National Qualifications Authority) and designed training standards for the sector.

Tom Mulvaney has tertiary qualifications in Psychology, Honours in Psychology, Outdoor Education and Vocational Education and

Training. Tom has over seven years of professional experience in roles pertaining to vocational education, group work, student advice, youth work, child and family work and bush adventure therapy. The aforementioned roles have given Tom experience in the provision of supervision and program coordination, tertiary and vocational level training as well as direct service delivery.

Topics covered• Theory on family practice

• Working with challenging families

• Techniques of family work.

When: Wednesday, 19th August 2015



Cost: (GST Incl.)



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CP006

An Introduction to Assessing Vulnerable Families

Wednesday, 14th October 2015

What is an assessment?

What are the key theories or models of assessment?

What impact does the self have on assessment?

What skills do I need to assess?

What are special considerations when assessing a family?

Aim of trainingParticipants will leave the training with an enhanced awareness of reflective practice, the use of the ‘self’ in the process of family casework and techniques to be added to a ‘toolkit’ for family based casework. Participants will also be exposed to and be engaged around current theoretical models of working with families.

This training will not cover or equip participants to operate as family therapists or mediators but rather will focus on case management.

FacilitatorFamily Life has a highly qualified team of trainers. Two key trainers, Allison Wainwright and Tom Mulvaney have been selected to co-ordinate and run this training. They will be supported by the extended professional training team.

Allison Wainwright is a social worker with 15 years management and direct service delivery experience, both in South Africa and Australia. Allison has worked in Family support, child protection, gender based violence and victim’s services. She holds a Bachelors degree (Honours) in Social Work, an Honours degree in Psychology, a Masters degree in Social Work and an Executive management qualification. Allison has an extensive history of training in the AIDS, sexual violence and victim services field. She holds a year diploma in HIV/AIDS training from the University of South Africa. Allison served as the deputy chair for the South African national standards generating body for training on victimology (South African National Qualifications Authority) and designed training standards for the sector.

• Using parenting frameworks and develop an assessment using videos

• Identifying parenting strengths and areas for change

• Goal setting with families, observation and tracking changes in parenting practice

• Solution focused and strength based ways of working with families

• Focusing on outcomes for children and identifying and assessing health and developmental risks for babies and young children

• Reflecting on your Practice.

Target audience• This workshop is relevant for any professionals involved in

working with families who are vulnerable in the health and welfare sector including:

• Maternal and child health nurses

• Family support workers

• Child protection workers

• Children’s services workers

• Social Workers and psychologists

• Case managers


• Early childhood educators and workers

• Child and family health nurses


• Disability service staff workers.

FacilitatorSharon Gorton is an educator and leader within QEC Learning & Development Services. Sharon provides education and training packages to QEC staff and external practitioners. Sharon is an accredited trainer in the Family Partnership Model; she facilitates workshops and supports QEC staff development including implementing family partnerships and reflective practice. Sharon is committed to evidence based practice and coordinates QEC research projects.

Her professional background is as a kindergarten teacher with extensive experience in early childhood and as a practicum supervisor of undergraduate students. Sharon has worked in the Early Childhood Intervention with children with disabilities and their families. She is an innovative practitioner; engaging collaboratively and respectfully with professional workers and families is central to her practice.

When: Tuesday, 28th April 2015



Cost: (GST Incl.)



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CP008

When Justice Creates Trauma: Children of Adult Offenders

Monday, 11th May 2015

What does a child experience with a parent in prison?

Aim of trainingIn the area of Adult Criminal Justice, much of the media emphasis, community perceptions and policy context, focus on “the offender” leaving the needs of their children to be forgotten. Using a trauma framework, a specialist child counsellor takes participants through the impact on children and young people of having a parent in contact with the Criminal Justice System.

Tom Mulvaney has tertiary qualifications in Psychology, Honours in Psychology, Outdoor Education and Vocational Education and Training. Tom has over seven years of professional experience in roles pertaining to vocational education, group work, student advice, youth work, child and family work and bush adventure therapy. The aforementioned roles have given Tom experience in the provision of supervision and program coordination, tertiary and vocational level training as well as direct service delivery.

Topics covered• An overview of assessment theories and models

• How to use assessment skills with an awareness of the use of self

• Key assessment skills and elements

• Special considerations when assessing vulnerable clients and families.

When: Wednesday, 14th October 2015



Cost: (GST Incl.)


Learning outcomes This training will provide two distinct sessions. The morning session is suitable for all staff who are in contact with children, young people and their parents/carers and will cover:

• Overview of the Victorian Adult Criminal Justice System

• Critical stress points in the system for children

• Understanding the impacts on the children

• Recognising the trauma behaviours and how they may manifest

• Strength based approaches to maintaining relationships with incarcerated parents.

The afternoon session is an interactive workshop focusing on trauma and specific support and therapy responses for these children. This is suitable for family support workers, child/family counsellors, parent educators, and in home support. This will include:

• Children’s perspectives on the Adult Criminal Justice System

• Disenfranchised grief & it’s relationship to trauma

• The influence of media on trauma for the child

• Behaviours at different ages / stages

• Risk and resilience

• Strategies for supporting these children and their families.

Target audienceThis full day interactive training program is helpful for any workers who are working with parents, carers or children who have an adult family member involved in the criminal justice system.

FacilitatorRomy Same completed her Bachelor of Arts (psychology) and Bachelor of Social Work at Melbourne University before embarking upon and completing her Masters of Clinical Family Therapy at the Bouverie Centre (Latrobe University). She has worked within the homelessness and domestic violence field, disability sector and is now working as a counsellor and community consultant for families who have contact with the adult criminal justice system at VACRO. Romy runs workshops for professionals seeking to improve their skills including school teachers, Thomas Embling staff and family service practitioners. She has presented at the ‘Children and the Law’ conference, Prato, Italy in 2009, the VAADA Conference in 2011, Australian Association of Family Therapists’ Conference in 2011 and the Reintegration Conference in Canberra in 2012.

Vi Lotter has an extensive history of working with an offending population in clinical, training and management roles. Her expertise covers areas of drug and alcohol, mental health, gambling, suicide prevention, community integration programs, program development and training. As VACRO’s Training Manager her qualifications include: Certificate 1V in Training, Assessment & Education, Certificate 1V in Adult Learning & Education, Bachelor of Arts (Psychology & Management), Post Graduate Diploma in Addictions, Certificate 1V in Mental Health and Applied Suicide Intervention Skills Training [ASIST] accredited trainer.


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Cost: (GST Incl.)


BM006

Court Skills

Friday, 13th March 2015 Wednesday, 5th August 2015

Are your records and case notes appropriate for presentation at court?

Do you feel confident in your ability to cope with cross-examination when at court?

Aim of trainingThis one-day workshop aims to provide practitioners with practical skills involved in keeping case notes and records, writing reports and giving evidence in court within the child and family services context.

The workshop will cover: common mistakes when keeping records and how to avoid them; how to keep case notes and records in a way that is respectful of the client and allows the worker to discharge his or her professional responsibilities; and common ways practitioners may end up in court. In addition detailed guidelines on writing reports and appearing in court will be provided.


• Outline the legal requirements regarding case notes and records and to be able to describe what is required to keep professional case notes and records

• Demonstrate a good understanding of the jurisdiction of the different courts and tribunals

• Understand what is required in a report that may go before a court of tribunal

• Understand how to behave in court and how to cope with cross-examination.

Target audienceThis training is appropriate for all practitioners working in the community sector who keep case notes and records and may write reports which could lead them to give evidence before a court or tribunal.

FacilitatorDavid Cherry is a Clinical and Forensic Psychologist who has been working for 30 years and has extensive experience in the child welfare field, including over 25 years as a trainer and facilitator.

He was employed as a Family Court Counsellor at the Melbourne Registry for 18 months and for 14 years worked with children, adolescents and families in residential care.

David had a private practice as a psychologist for over 25 years and has given evidence on over 400 occasions in different courts and tribunals including; the Children’s Court; the Family Court; the Magistrates Court; the Supreme Court of Victoria and; the Victorian Civil and Administrative Tribunal.

Topics covered

• Why keep case notes and records?

• Legal requirements regarding case notes and records

• How to keep records in a professional manner

• The jurisdiction of different courts and tribunals

• Different paths to court for practitioners in the child and family welfare sector

• Characteristics of a good report

• Appearing in court and coping with cross-examination.

When: Friday, 13th March 2015 Wednesday, 5th August 2015



Cost: (GST Incl.)



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CC001

Documentation and Case Notes

Tuesday, 17th February 2015 Tuesday, 27th October 2015

At those working within the child and family sector who in their role are required to write case notes and reports. The workshop is designed to assist participants in their role to document client work ensuring it is compliant, effective and relevant.

Aim of trainingThe art of writing a good case note comes down to knowing what to say, how to say it and using the language that is required. This one-day workshop aims to introduce participants to why client information is presented in this way, and how. The day will take into account the legal requirements around documenting case notes and reports including compliance, privacy and the possibility of the document being required for another purpose, i.e. another health professional or court submission.


• Have a working understanding of the Privacy Requirements

• Understand how to document client and other contact in a way that adheres to organisational, legal and other professional body’s requirements

• Understand the relevance and usefulness of appropriate case notes

• Produce a basic client report identifying the key elements of an appropriate and useful report

• Develop principles for report writing, comparing different types of reports, balancing competing priorities and maintaining duty of care.

Target audienceThis training is for anyone who in their role is required to write case notes and reports. It is not expected that you have vast experience in writing case notes and reports, but it is an advantage to be currently doing this as a part of your role. The training will be at an introductory level.

FacilitatorLesley Harding is a qualified social worker with many years’ experience in child protection roles as a trainer, senior practitioner and divisional manager. Lesley’s experience has also included private practice, group supervision of various staff groups as well as conference presentations. Lesley’s experience has encompassed the areas of trauma, psychological first aid, critical incidents as well as grief and loss. Most recently, Lesley has occupied the position of wellbeing practitioner in the Southern Region Child protection program and Senior Practitioner at Good Shepherd Youth and Family Services.


Topics covered• Why do we write case notes?

• What makes a good case note?

• What to and not document

• Structure, language and requirements

• Confidentiality, privacy and the law

• Principles of report writing

• Awareness of audience

• Compliance and quality.

When: Tuesday, 17th February 2015 Tuesday, 27th October 2015



Cost: (GST Incl.)


CC002

Case Management Practice

Monday, 20th and Tuesday, 21st April 2015

Solid case management practice is a core skill in the child and family services sector. This two day program will help provide you with the foundations of strong case management practice to apply in your own context.

Aim of trainingThis two-day workshop aims to provide participants with an understanding of case management and the various skills that are required to fulfill this role within the context of community services sector.


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• Reflective practice

• Vicarious stress

• Stress management & self-care.

When: Monday, 20th & Tuesday, 21st April 2015



Cost: (GST Incl.)


Course requirements

• This is an accredited course requiring written and live demonstration assessment tasks.

• All course material will provided via the online portal (an online classroom called the MOODLE).

• Participants are expected to read materials and complete the first assessment task PRIOR to the training date, taking approximately 10 hours in total.


• Demonstrate an understanding of case management models

• Outline the legal requirements of case management

• Understand what role ethics plays in case management

• Understand the role and responsibilities of a case manager in various work context

• Understand the theories that underpin case management

• Understand and apply effective and appropriate boundaries

• Engage clients

• Explain how trauma informed practice impacts and influences the case management system.

Target audienceThis training is appropriate for all practitioners working in the community sector.

FacilitatorKerry Marshall Grad Dip Family Therapy/Counselling, Grad Cert in Education & Training, Dip Community Welfare Work, Dip in Education & Training, Dip in Training & Assessment, Cert 1V Community Services & Cert 1V in Training & Assessment

Kerry is a Freelance Senior Training Consultant & Family Therapist. Kerry has worked in the community services sector for over twenty eight years both for the Department of Human Services in the area of Child Protection, Juvenile Justice and Out of home care, in front line work and management and in the non-government organisations as Program Manager for Case Management, LAC Looking after children Coordinator and as a Coordinator in Education and Training programs.

Topics covered

• History, research evidence, and models of case management

• The role of the case manager

• Case management & formal meeting process

• Documentation

• Accessing services

• Development of case plans

• Goal setting

• Client-centred practice

• Family structure

• Clients with complex needs

• Working with hostile clients

• Stages of change

• Trauma informed practice

• Supervision

Aim of trainingThis training provides skills and knowledge to:

• identify signs and symptoms of intoxication and/or overdose

• assess and manage clients who are intoxicated, and

• identify and respond appropriately to challenging behaviours.

CHCAOD406E

Working with clients who are intoxicated (2 day) This course is delivered and assessed by Odyssey House Victoria RTO: 20995

Monday, 30th & Tuesday, 31st March 2015 Enrolment for this course must be before 2nd March 2015 Course Start date: 16th March online component.

Wednesday, 6th May and Thursday, 7th May 2015 Enrolment for this course must be before 14th April 2015 Course Start date: 21st April online component.

Monday, 10th and Tuesday, 11th August 2015 Enrolment for this course must be before 13 July 2015 Course Start date: 27 July 2015 online component.

Wednesday, 25th and Thursday, 26th November 2015


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Learning outcomes• Understand signs and symptoms of alcohol and other drugs and

conditions which may mask or mimic these

• Assess and record client presentations

• Manage and provide appropriate support for clients who are intoxicated

• Be able to de-escalate challenging behaviours

• Provide appropriate response to risk presentations

• Use a breathalyser device

• Participants will be required to read course material and submit one assessment task prior to face to face delivery

• The face to face training will emphasize live assessment tasks, applying essential knowledge and skills.

• All participants must hold a current First Aid Certificate.

Target audienceWorkers in services where clients may be intoxicated, including residential withdrawal units, sobering up shelters and other Community Service settings.

FacilitatorKathleen Orr has worked in the Alcohol and Other Drugs sector for over 10 years and previously lectured at RMIT University. She has a Masters in Arts, a Diploma in Alcohol and other drugs and mental health and other education qualifications. She has written a course on ‘Working with clients with amphetamine type stimulant issues’, and has been delivering it across Victoria. She is interested in drug pharmacology and Motivational Interviewing.

When: Monday, 30th & Tuesday, 31st March Course Start date: 16th March online component.

Wednesday, 6th May and Thursday, 7th May 2015 Course Start date: 21st April online component.

Monday, 10th and Tuesday, 11th August 2015 Course Start date: 27 July 2015 online component.

Wednesday, 25th and Thursday, 26th November 2015 Course Start date: 11th November online component.



Cost: (GST Incl.)


CM001

Intermediate Supervision Skills

Friday, 19th June 2015

Are you currently a supervisor within the community services sector?

This program will help you reflect on your current practice and continue to develop your skills.

Aim of trainingThis one-day workshop aims to build upon the existing skills and knowledge of supervisors working within the child, youth and family services sector through the extension of experienced supervisors’ reflective skills, resources, confidence and opportunities to move supervision to the next level.


• Understand the difference between the different roles of a manager/team leader

• Manage dual roles with the team where the team leader also has a case load

• Renegotiate boundaries with former colleagues

• Establish new supports for themselves

• Chair a meeting

• Leading groups through periods of change.

Target audienceThis session is relevant for people who are new to a team leader or manager role, seeking to move into such a role, and those who would like to continue to develop their skills in this role. This training is suitable for people working in the community services sector or related fields.

FacilitatorMatthew Berry is a registered supervising psychologist with a background in the D&A sector, having experience working with youth, adult, dual diagnosis and forensic populations in both community-based and residential settings. An experienced trainer, lecturer and group facilitator, Matthew delivers sessions around Supervision, Motivational Interviewing, Solution-Focused Therapy, Coaching and Mentoring, Work-Life Balance, Contentment, Depression, Stress and Anxiety. His style aims to be interactive and challenging, with an emphasis upon applied knowledge and real-life use of the skills and concepts shared.



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Topics covered• Learning to reflect – attitude, action and expression

• Assessing and reviewing supervision – aims, achievements of goals, development of the individual, team, organisation and diversity considerations

• Introducing group supervision and understanding the skills sets

• Problem solving within the supervision relationship

• Tailoring supervision plans for specific development and learning styles

• Maintaining energy, building trust and enhancing resilience.

When: Friday, 19th June 2015



Cost: (GST Incl.)


CC007

Case Notes & Documentation

Tuesday, 21st July 2015

Are you responsible for maintaining records or documentation?

Do you have the tools to write excellent case notes?.

Aim of trainingCase noting and documentation is an essential element of effective practice in work with children, young people and families. This one-day workshop will support participants to understand the value of writing case notes that are consistent with ethical, legal and therapeutic standards. Participants will learn about therapeutic and strengths-based case noting and will use a case study to practice applying this framework to a young person’s records. Participants will have an opportunity to reflect on the impact of documentation on the lives of children, young people and the family who may be accessing their own records.


• Understand various methodologies for writing case notes

• Create a consistent structure for writing case notes

• Recognise how personal values impact on the way we write case notes

• Understand the value of reflective practice on writing case notes

• Understand the ethical, legal and privacy issues involved in case noting

• Write case notes from a therapeutic and strength based perspective.

Target audienceThis training is suitable for all practitioners and carers that maintain records and documentation pertaining to children, young people and families.

FacilitatorLighthouse Institute Training and Consultancy The Lighthouse Institute is an Australian attachment and trauma informed ‘Knowledge Centre’ that draws on 21 years of practice at Lighthouse Foundation as well as applied research in the fields of child and adolescent psychology/psychiatry, community psychology, trauma neurobiology studies and clinical practice from around the world.

Alex Dinsdale Cert IV AOD, Dip. Youth Work, BA(Cultural Studies) Alex is a Senior Therapeutic Youth Worker in the Lighthouse Foundation Therapeutic Care Program, where he leads and supervises a team of Therapeutic Residential Youth Workers working with traumatised children and young people. He has worked as a team leader and practitioner in a number of settings including disability services, schools, homelessness, residential care, and juvenile justice in Australia and the UK. Alex is an advanced practitioner in attachment and trauma informed practice, and is also a member of the Lighthouse Institute Training and Consultancy Program.

Topics covered• Why keep case notes and records?

• Legal requirements regarding case notes and records

• How to keep records in a professional manner

• The jurisdiction of different courts and tribunals

• Different paths to court for practitioners in the child and family welfare sector

• Characteristics of a good report

• Appearing in court and coping with cross-examination.

When: Tuesday, 21st July 2015




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CM002

Supervision Skills - Developing Performance (1 day)

Thursday 5th March 2015 Thursday 12th November 2015

Aimed at new supervisors, this program aims to give you the basic skills in managing and developing in either operational or clinical supervision.

Aim of trainingThis workshop forms Part 1 of the Foundations of Supervision program, and aims to provide participants with core skills and strategies common to both operational and clinical supervision.

These include communication styles, coaching and mentoring skills, goal setting and providing and receiving feedback, including feedback about difficult behaviours.

The workshop is focused on practical management skills and includes an exploration of the performance review process.

Learning outcomesAt the completion of this program you will:

• Understand how to adapt communication to different staff in supervisory relationships

• Have two frameworks for providing difficult and affirmative feedback

• Develop supervision goals on conjunction with the annual review cycle

• Use Socratic questioning in mentoring relationships

• Provide coaching using the GROW framework.

Target audienceThis session is relevant for supervisors in either operational or clinical roles, and who are new to the supervisor role or who would like to reinforce and review these foundational skills. Attendance at this event would suit people from the child and family services or out of home care sectors.

FacilitatorMatthew Berry MAPS is a registered supervising clinical psychologist who has more than 10 years experience providing supervision to groups and individuals including registrars, interns. He has a background in the D&A, mental health, and forensic

Cost: (GST Incl.)

Cost Members: $285.00 Non-members: $340.00 Morning/Afternoon Tea and lunch provided

sectors, having experience working with youth and adult, populations in both community-based and residential settings. His style aims to be interactive and challenging, with an emphasis upon applied knowledge and real-life use of the skills and concepts shared.

Caraniche, established in Melbourne in 1993, delivers counselling, critical incident stress management, employee assistance programs, training, drug and alcohol services, training and supervision for private, government and non-government organisations.

Topics covered• Communication styles

• Common blocks to listening

• Feedback for new problem behaviours

• Feedback for chronic problem behaviours

• Developing staff and goal setting

• Affirmative feedback that sticks

• Principles of adult learning

• Cycle of staff development

• Integrating supervision and annual reviews

• Supervising staff who have more experience than the supervisor

• Difference between coaching and mentoring

• Using Socratic Questions when mentoring

• Structuring a coaching session

• Using strengths based coaching questions.

Participants who also attend the one-day Clinical Supervision workshop (Part 2 of the Foundations of Supervision program) will receive a discount (see next page).

When: Thursday 5th March 2015 Thursday 12th November 2015



Cost: (GST Incl.)

Cost for attendance on this one day program Members: $285.00 Non-members: $340.00 Morning/Afternoon Tea and lunch provided

Cost for attendance at both Developing Performance and Clinical Supervision $470 incl GST for Members $585 incl GST non-Members Saving of $100


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CC005

Supervision Skills - Clinical Supervision (1 day)

Friday 6th March 2015 Friday 13th November 2015

Aimed at supervisors of staff providing direct client services, this program develops

the basics of clinical supervision as applied within the community services sector

Aim of trainingThis one-day workshop builds upon the skills developed in day 1, with a particular focus upon supervising staff who provide direct client care.

The day commences by exploring the five key functions of supervision, with a focus upon the different support needs of supervisees, as well as the five different areas of exploration when discussing clinical cases.

The day then provides a six-stage process/framework for building a relationship with a supervisee from preassessment to termination, including contracting, confidentiality assessment, delivery and review.

Reflective supervision is defined, with the chance to practice reflective microskills, as well as a suggested framework that lends itself to the reflective model.

The day ends with a discussion of a narrative approach to supervision, focusing upon a peer model that can be suitable for both new and advanced teams.

Learning outcomesAt the completion of this program you will be able to:

• Define the five primary functions of supervision

• Differentiate supervision and counselling

• Conduct and assessment on a new supervisee

• Negotiate a supervision relationship

• Structure a clinical supervision session

• Utilise naïve and reflective questioning

• Facilitate narrative group supervision.

Target audienceThis session is relevant for supervisors specifically in clinical roles, and who are new to the supervisor role or who would like to reinforce and review their foundation skills. Attendance at this event would suit people from the child and family services or out of home care sectors.

FacilitatorMatthew Berry is a registered supervising clinical psychologist who has more than 10 years experience providing supervision to groups and individuals including registrars, interns. He has a background in the D&A, mental health, and forensic sectors, having experience working with youth and adult, populations in both community-based and residential settings. His style aims to be interactive and challenging, with an emphasis upon applied knowledge and real-life use of the skills and concepts shared.

Caraniche, established in Melbourne in 1993, delivers counselling, critical incident stress management, employee assistance programs, training, drug and alcohol services, training and supervision for private, government and nongovernment organisations.

Topics covered• Defining clinical supervision

• The five functions of supervision

• Difference between supervision & counselling

• Clinical skills that can be used in supervision

• Five focal points in client discussion

• The Supervision Process

• Defining reflective supervision

• Naïve enquirer and mining questions

• Narrative approaches

• 5 Step model for Peer Narrative Supervision

Discounts apply for attendance at both Developing Performance and Clinical Supervision.

When: Friday 6th March 2015 Friday 13th November 201



Cost: (GST Incl.)

Cost for attendance on this one day program Members: $285.00 Non-members: $340.00 Morning/Afternoon Tea and lunch provided

Cost for attendance at both Developing Performance and Clinical Supervision $470 incl GST for Members $585 incl GST non-Members Saving of $100


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VICSEG Cross-Cultural Facilitators are guest speakers from a range of migrant communities who bring diverse work and life experiences to share with you.

Course overviewCultural competency is essential for organisations working with children and families as part of quality improvement and reflective practice. It includes enabling workers to value diversity and plan for it, manage the dynamics of difference and adapt to the cultural contexts of the communities they serve. It is a process that evolves over an extended period of awareness, knowledge and skill development for the individual and the organisation. Cultural competency recognises the strengths of informal support, helping networks and the centrality of culture in children’s development of identity.

As part of lifelong learning in a global context, these 4 sequential modules have been designed to provide opportunities to build awareness and knowledge exchange through group processes.

Delivered by a lead trainer, with guest speakers from diverse cultural, religious and language groups, the program will enhance your personal confidence in responding to the needs of vulnerable families from diverse communities.

When: Monday 23 & Tuesday 24 March 2015 Thursday, 14th & Friday, 15th May 2015 Wednesday 15th & Thursday 16th July 2015 Tuesday 15th & Wednesday 16th September 2015 Wednesday, 18th & Thursday, 19th November 2015



Cost: (GST Incl.)

$470.00 Morning/Afternoon Tea and lunch provided

CC006

Culturally Competent Practice with Vulnerable Families

Monday, 23rd & Tuesday, 24th March 2015 Thursday, 14th & Friday, 15th May 2015 Wednesday 15th & Thursday 16th July 2015 Tuesday 15th & Wednesday 16th September 2015 Wednesday, 18th & Thursday, 19th November 2015

Explore awareness, skills and knowledge of cultural competence with experienced trainers and cross-cultural facilitators.

Target audiencePractitioners working with children, young people and families.

Learning outcomes Each module has a set of learning outcomes and a folder of reading material and professional articles.

• Module 1: Introduction to cultural competency and diversity: Increase awareness of migration policy, visa types and the impact on children and families, understand linguistic and cultural diversity profile of CALD children and families in Victoria.

• Module 2: Cross-cultural communication, interpreters and bicultural facilitators: Understand how to effectively communicate with culturally diverse communities, interpreters and bicultural workers.

• Module 3: Parenting and managing self in culturally diverse situations: Identify child rearing and parenting norms and differences within and across cultures and laws relevant to parenting in Australia.

• Module 4: Community engagement and organisational improvements: Become familiar with place-based community development approaches, ethnic organisations, examples of positive bridging across cultures. Understand cultural competency at an organisational level.

FacilitatorsOur facilitators bring diversity to life through their professional and personal experiences of managing the dynamics of difference in families and communities.

Nina Springle is a social and community development practitioner, writer and educator with over 10 years experience working in the not-for profit sector in Australia and Africa. With a Masters of International and Community Development, BA and further studies in public health, politics, gender and cross-cultural communication, Nina has worked for a variety of organisations including Care With Me, WIRE Women’s Information, Anglicare, Hume City Council and the Centre for Excellence in Child and Family Welfare.


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“Our facilitators bring diversity to life through their professional and personal experiences of managing the dynamics of difference in families and communities.”


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CT016

P.L.A.Y – Play, Laughter, Art, Animals & You

Wednesday, 13th May 2015

Explore the theoretical underpinnings of trauma work with children and young people and develop skills in using creative therapies and strategies.

Course overviewWE were all children and young people once, first we PLAYED then we “HUNG OUT” and now we WORK. This one day workshop will explore the theoretical underpinnings of trauma work with children and young people in the context of the neurobiological impact including on the social engagement system. PLAY and the

program facilitator for Community Services Victoria (CSV) at H.M Pentridge Prison, and Kew Cottages in the early 1990’s. This eventually led to work in therapeutic drama, Theatre for Schools, and a number of settings with children and young people in care. It has included work as a youth worker and manager in Custodial Youth Justice Services, residential Out-of-Home Care as Client Care Manager of the then-developing Hurstbridge Farm Therapeutic Care Program and as Executive Officer of Yarra Ranges Youth Services.

Stephan has developed an academic interest in institutional and custodial care, and the application of trauma and attachment theories to models of care, policy development, and conflict management. He is currently also working on a PhD project exploring the Ethical Use of Self in Statutory Child Centred Practice. Stephan is the managing director of Artemis Therapeutic Care Solutions and author of the relevant blog “The Knight Lamp”.

Topics covered• Therapeutic case planning

• Attachment and trauma informed care

• Child and adolescent psycho-social development

• Psycho-social developmental milestones

• Eight developmental domains for healthy development

• Engaging children and young people.

When: Tuesday, 17th November 2015



Cost: (GST Incl.)


CT001

A Therapeutic Approach to Holistic Case Planning

Tuesday, 17th November 2015

Are you involved in case planning for children and young people who may have experienced traumatic events.

Aim of trainingThis one-day workshop provides valuable information for carers, practitioners and managers regarding the therapeutic needs of children and young people and a developmentally focused framework for case planning. Participants will develop an in-depth understanding of the major developmental milestones and the therapeutic focus at different stages of a child and young person’s psychosocial development.

Through the use of case studies participants will have the opportunity to practice applying this. The Lighthouse Individual Development Plan (IDP) tool will be used as a point of reference for a therapeutic approach to holistic case planning, incorporating the eight developmental domains essential to a child and young person’s healthy growth and development.


• Understand the theoretical underpinnings of developmentally focussed case planning for children and young people

• Understand child development and its relevance to case planning

• Be able to engage children and young people in the case planning process

• Be able to develop holistic developmentally focussed and strengths-based case plans.

Target audienceThis training is appropriate for case managers, social workers, parents and carers who are engaged in supporting children and young people to develop across a variety of domains.


Stephan Friedrich BSW(Hons.), PhD Candidate Stephan is a member of the Lighthouse Institute Training and Consultancy Team and an advanced practitioner of trauma informed practice. He began his journey into social services as a drama


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When: Wednesday, 13th May 2015



Cost: (GST Incl.)


CT005

ASIST – Applied Suicide Intervention Skills Training

Thursday, 21st & Friday, 22nd May 2015 Thursday, 15th & Friday, 16th October 2015

Studies show that up to 7% of people think about suicide every year. If you are working with vulnerable people this number is likely to be much higher. Do you feel confident that you could identify the warning signs, or intervene effectively?

Aim of trainingThis 2 day interactive workshop aims to help participants apply suicide first aid in formal and informal settings. It provides a common language of assessment, risk management and referral across diverse organisational backgrounds

Learning outcomes Participants will be better able to:

• Identify people who have thoughts of suicide

• Understand how attitudes and beliefs can affect suicide intervention

• Seek a shared understanding of the reasons for thoughts of suicide and the reasons for living

• Review current risk and develop a plan to increase safety from suicidal behaviour for an agreed amount of time

• Follow up on safety commitments, accessing further help as needed

• Recognise that suicide prevention is broader than suicide first aid and includes life-promotion and self-care for caregivers.

FacilitatorKerry Dawson is the Suicide Prevention Program Coordinator at Lifeline Melbourne where she coordinates and delivers suicide awareness and intervention training for Lifeline telephone

experiential use of the self via the tools of play, laughter, art, animals and other creative therapies/strategies will be demonstrated. It will explore issues such as observation, trauma assessment, suitability for PLAY therapy and therapy type, the use of language, the use of the self, transference, counter-transference and resistance. Such strategies will be explored in the context of working individually, in groups and in families.

Learning outcomes Participants will:

• Understand the impact of trauma on the development of the child and young person’s brain and subsequent behavioural responses and therapeutic enrichment and intervention strategies

• Develop P.L.A.Y. strategies to confront avoidance behaviours and educate children and young people about the purpose these behaviours serve for them

• Learn about P.L.A.Y. as the language and strategies as the words to transform trauma and find solutions to its behavioural manifestations

• Develop P.L.A.Y based practice skills in trauma assessment and neurobiological intervention and transformation in a range of contexts

• Have fun!

Target audienceThis training is aimed at practitioners working with children and young people.

FacilitatorDonna Zander is Director of her own private practice providing clinical, training and consultancy services.

Donna has been working in the child, youth and family violence field for over 20 years, and has worked as a practitioner in family preservation, sexual assault, and migrant and young people’s services.

Donna is a former Coordinator of Post Trauma Victoria at Austin Health where she oversaw the Training, Consultancy and Development team trainer and is a former trainer with the Australian Childhood Foundation, Domestic Violence Resource Centre Vic., and No To Violence.

She has acted as consultant to a number of State and Federal Government Departments and has demonstrated experience in developing and implementing child focused therapeutic programs and family violence prevention campaigns.

Donna is a member of the Australasian Society for Traumatic Stress Studies, the Australasian Pacific Play Therapy Association and the Australian Child & Adolescent Trauma, Loss and Grief Network.

Please note: Donna’s co-facilitator for P.L.A.Y is Maz Ellerbok and a selection of friendly animals which may include a carpet python!

Please wear comfortable clothing and shoes as this is an experiential workshop.


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counsellors, mental health organisations, emergency services personnel, corporate organisations and government departments and agencies.

Kerry’s experience in the area of suicide prevention and intervention includes 7 years as a counsellor on the Statewide Suicide Helpline and 8 years as a registered LivingWorks trainer delivering the 2 day ASIST workshop and half day safeTALK workshop.

Topics covered• Understanding the concerns of a person at risk

• Presentation of the Suicide Intervention Model

• Practice with the Suicide Intervention Model

• Assessing suicide risk on an individual basis

• Working with people at risk

• Attitudes and beliefs about suicide.

The workshop encourages honest, open and direct talk about suicide as part of preparing people to provide suicide first aid.

When: Thursday, 21 & Friday, 22 May 2015 Thursday, 15 & Friday, 16 October 2015



Cost: (GST Incl.)


CT009

Counselling Tools for Non-Counsellors

Thursday, 30th July 2015

Aim of trainingThis one-day interactive workshop aims to provide practitioners with an understanding of counselling and the confidence to use basic counselling skills in a direct practice setting.


• Demonstrate a good understanding of the principles of basic counselling

• Demonstrate engagement and rapport building skills

• Demonstrate active listening and effective communication skills

• Understand the principles and practice of effective goal setting with clients

• Understand the importance of working in the best interests of clients through the professional relationship

• Support and develop critical reflection in your own practice.

Target audienceThis training is appropriate for practitioners working in direct practice roles not specifically related to counselling.



Topics covered• Introduction to counselling

• Basic counselling theories and models

• Engaging and building rapport

• Active listening

• Effective communication

• Establishing goals and achieving them

• Promoting reflective practice.

When: Thursday, 30th July 2015



Cost: (GST Incl.)



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CT025

Understanding & Working with Trauma Based Behaviour

Tuesday, 3rd March 2015

How well do you understand the effects of trauma on the behaviour of children and young people? Are you encountering challenging behaviours?

Aim of trainingWhen working with traumatised children and young people, it is important to understand their behaviour through a lens of trauma. Drawing on attachment, psychodynamic and trauma neurobiology theories, this one-day workshop will allow participants to gain an understanding of childhood trauma and its impact on the development and behaviour of children and young people.

CT013

Language and Communications in Attachment & Trauma-Informed Practice

Tuesday, 14th July 2015

Aim of trainingParticipants will gain an understanding of the power and importance of language in Trauma Informed practice through this informative and interactive workshop. Participants will expand their knowledge language, speech and different types of communication. Learn about the interplay between language and culture and and gain techniques to communicate in a therapeutic manner with clients and within organisations.

Learning outcomes • Understanding and defining language

• Understanding Language in the context of development and human evolution

• Understanding the influence of culture on language and vice versa

• Understanding and implementing therapeutic language as a tool in your organisation

• Reflecting on participants own culture and language and how this affects our practice

• Gain an awareness of non-verbal types of communication and utilise them to communicate more effectively

• Learn techniques like active listening, reframing, using positive language and the use of “I”.

Target audienceThis training is suitable for all practitioners that are responsible for the care of vulnerable people and are interested in expanding their sills in trauma informed practice.


Stephan Friedrich BSW(Hons.), PhD Candidate Stephan is a member of the Lighthouse Institute Training and Consultancy Team and an advanced practitioner of trauma informed practice. He began his journey into social services as a drama program facilitator for Community Services Victoria (CSV) at H.M Pentridge Prison, and Kew Cottages in the early 1990’s. This eventually led to work in therapeutic drama, Theatre for Schools, and a number of settings with children and young people in care.

It has included work as a youth worker and manager in Custodial Youth Justice Services, residential Out-of-Home Care as Client Care Manager of the then-developing Hurstbridge Farm Therapeutic Care Program and as Executive Officer of Yarra Ranges Youth Services. Stephan has developed an academic interest in institutional and custodial care, and the application of trauma and attachment theories to models of care, policy development, and conflict management. He is currently also working on a PhD project exploring the Ethical Use of Self in Statutory Child Centred Practice. Stephan is the managing director of Artemis Therapeutic Care Solutions and author of the relevant blog “The Knight Lamp”.

Topics covered• Language vs. Speech

• Verbal & Nonverbal Communication

• Word Creates World

• Language & Culture

• Cultural Competence

• Therapeutic Language & Communication

• Active Listening, Reframing, Positive Language & “I” Statements.

When: Tuesday, 14th July 2015



Cost: (GST Incl.)



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Trauma based behaviour, often referred to as “challenging behaviour” is a natural response to growing up in an neglectful and/or abusive environment. Through an attachment and trauma informed framework we can understand where the behaviour sits developmentally and what it is communicating, in order to actively develop approaches that promote trauma recovery and pro-social behaviour.


• Understand the theoretical underpinnings of attachment and trauma informed care

• Understand the impact of trauma on child and adolescent development

• Understand the impact of trauma on the behaviour of children and young people

• Understand what is required to promote recovery for traumatised children and young people.

Target audienceThis training is appropriate for practitioners, teachers, parents and carers wishing to improve their knowledge and skills around working with children and young people who come from backgrounds of complex trauma.


Stephan Friedrich BSW(Hons.), PhD Candidate Stephan is a member of the Lighthouse Institute Training and Consultancy Team and an advanced practitioner of trauma informed practice. He began his journey into social services as a drama program facilitator for Community Services Victoria (CSV) at H.M Pentridge Prison, and Kew Cottages in the early 1990’s. This eventually led to work in therapeutic drama, Theatre for Schools, and a number of settings with children and young people in care. It has included work as a youth worker and manager in Custodial Youth Justice Services, residential Out-of-Home Care as Client Care Manager of the then-developing Hurstbridge Farm Therapeutic Care Program and as Executive Officer of Yarra Ranges Youth Services.


Topics covered• Impact of trauma on psycho-social development

• Impact of trauma on brain development

• Therapeutic approaches to trauma recovery

• Attachment and trauma informed approach to understanding and working with behaviour.

When: Tuesday, 3rd March 2015



Cost: (GST Incl.)

Cost Members: $285.00 Non-members: $340.00 Morning/Afternoon Tea and lunch provided


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“Improve... knowledge and skills around working with children and young people who come from backgrounds of complex trauma.”


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Mental Health

MH020

Working with Children and Young People on the Autism Spectrum

Thursday, 23rd April 2015

Aim of trainingThis workshop is aims to develop participants’ knowledge and skills around working with those on the Autism Spectrum.

Discussions will include which strategies are most effective to engage children and young people.

The workshop is designed to be interactive and participants will have the opportunity to share their experiences. Video scenarios are used to highlight the daily challenges children and young people on the spectrum face and assist participant to develop strategies to support children with ASD.


• Describe Autism Spectrum Disorders

• Implement Effective Strategies for working with children and young people with ASDs

• Understand Communicating and interacting with others

• Understand and managing difficult behaviours

• Understand how Social Stories improves children’s understanding of social situations.

Additional short courses to develop participants’ skills in writing social stories can be arranged.

Target audienceThis workshop is relevant for any professionals involved with children and young people with an Autism Spectrum Disorder in the health and welfare sector including:

• Case managers


• Early childhood educators and workers

• Child and family health nurses


• Disability service staff workers.

FacilitatorSharon Gorton is an educator and leader within QEC Learning & Development Services. Sharon provides education and training packages to QEC staff and external practitioners. Sharon is an accredited trainer in the Family Partnership Model; she facilitates workshops and supports QEC staff development including implementing family partnerships and reflective practice. Sharon

MH005

Psychosocial Development: From Birth to Adolescence

Tuesday, 5th May 2015 Tuesday, 10th November 2015

What are the major developmental milestones in children? Learn how to improve your work with children and young people through a better understanding of the key developmental stages.

Aim of trainingAn understanding of the stages of a child’s development is fundamental to effective practice in all areas of the child and family services sector. This interactive workshop will explore the major milestones, challenges and strategies for working with children and young people at different stages of their psychosocial development.

The workshop examines different stages from infancy to adolescence from an object relations perspective.


• Gain an understanding of psychosocial development models

• Understand the impact of abuse, neglect, and loss on the psychosocial development of young people

is committed to evidence based practice and coordinates QEC research projects.

Her professional background is as a kindergarten teacher with extensive experience in early childhood as a teacher and a practicum supervisor of undergraduate students. Sharon has extensive experiences working with children on the spectrum and their integration into to a range of programs across the Early Years Sector. She has developed her expertise in working with children with autism and behaviours which challenge.

Sharon is an innovative practitioner; engaging collaboratively and respectfully with professional workers and families is central to her practice.

When: Thursday, 23rd April 2015



Cost: (GST Incl.)



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• Develop strategies to assist young people who have experienced abuse, neglect, and loss to overcome psychosocial developmental challenges.

Target audienceThis training is appropriate for practitioners, teachers, parents and carers wishing to improve their knowledge and skills around working with children and young people who come from backgrounds of complex trauma.


Stephan Friedrich BSW(Hons.), PhD Candidate. Stephan is a member of the Lighthouse Institute Training and Consultancy Team and an advanced practitioner of trauma informed practice. He began his journey into social services as a drama program facilitator for Community Services Victoria (CSV) at H.M Pentridge Prison, and Kew Cottages in the early 1990’s. This eventually led to work in therapeutic drama, Theatre for Schools, and a number of settings with children and young people in care. It has included work as a youth worker and manager in Custodial Youth Justice Services, residential Out-of-Home Care as Client Care Manager of the then-developing Hurstbridge Farm Therapeutic Care Program and as Executive Officer of Yarra Ranges Youth Services.


Topics covered• A comparison of psychosocial developmental models

• Key milestones and challenges related to developmental stages

• The impact of abuse, neglect, and loss on the psychosocial development of young people

• The psychosocial developmental needs of young people who have experienced trauma.

When: Tuesday, 5th May 2015 Tuesday, 10th November 2015



Cost: (GST Incl.)


MH006

Psychosocial Milestones for the Middle Years (10 – 14 years)

Tuesday, 13th October 2015

Improve your ability to understand and engage with young people aged 10-14 years through attendance at this interactive workshop.

Aim of trainingMany youth agencies are beginning to work with younger age groups. Support during the middle years is crucial for young people due to a number of factors:

• A time of substantial change

• Key transition time between primary to secondary school

• High risk time for disengagement from education

• Behavioural, academic and motivational problems may emerge

• An age gap exists in service delivery between children services and youth services

• Many youth services are not designed to cater for the needs of young ages.

This workshop aims to provide youth workers with knowledge and strategies to work effectively with young people in the ‘middle years’, aged 10-14 years, in recognition of the above factors.

Target audienceThis training is appropriate for case managers, social workers, parents and carers who are engaged in supporting children and young people to develop across a variety of domains.

Learning outcomes • Understanding the importance of attachment and trauma-

informed practice in working with young people 10-14 years old

• Learning to recognise at which stage a trauma occurred, and how to respond accordingly

• Working within the context of family and the wider community

• Specific approaches to working holistically with 10-14 year olds.

Lighthouse Institute Training and Consultancy The Lighthouse Institute is an Australian attachment and trauma informed ‘Knowledge Centre’ that draws on 21 years of practice at Lighthouse Foundation as well as applied research in the fields of child and adolescent psychology/psychiatry, community psychology, trauma neurobiology studies and clinical practice from around the world.


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Mental Health



Topics covered• Developmental needs of young people in the ‘middle years’

• Therapeutic approaches to trauma recovery

• Working with young people aged 10-14 years in a family context.

When: Tuesday, 13 October 2015



Cost: (GST Incl.)



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“Learn how to improve your work with children and young people through a better understanding of the key developmental stages.”


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Out of Home Care

CHC40313

Certificate IV in Child, Youth and Family InterventionThis course is delivered and assessed by Australian Childhood Foundation RTO. 22094

Intake 1: Wednesday, 4th March 2015 Intake 2: Monday, 20th July 2015

This course requires attendance at 27 days of training delivered in learning blocks over 6 - 8 months.

Target audienceThis course has been developed for those already working in residential care. Holding a position in the field is a course pre-requisite.

Learning outcomes The course includes the most up to date theory as well as practical skills applications for all participants. The facilitation of this course also acknowledges the skills and experience that participants bring to the learning environment through their everyday work experience and practice.

To complete the course, participants need to complete sixteen (16) units of competency.

Topics covered• Legislation and policy context for out of home care

• Workplace health and safety

• Child and adolescent development

• Understanding the impact of trauma and disrupted attachment

• Working cross culturally, including Aboriginal and Torres Strait Islander communities and CALD communities

• Ethics and challenges of this work

• Enhanced communication skills to support out of home care

• The experience and process of care, including coming into care, care planning and leaving care

• Managing behaviour with an understanding of the meaning behaviour can hold for children and young people

who have experienced significant relational disruptions

• Crisis management

• Working with families

• Understanding group dynamics

FacilitatorsAustralian Childhood Foundation Vocational Education Program team members, who are drawn from across the staff of the

Foundation’s training and direct service programs.

All staff bring an extensive understanding and experience of trauma informed practice and/or therapeutic care.

Course overviewCore Units

CHCCM402E Establish and monitor a case plan

CHCCOM403A Use targeted communication skills to build relationships

CHCCS400C Work within a relevant legal and ethical framework

CHCDEV001 Confirm client developmental status

CHCPRT001 Identify and respond to children and young people at risk

CHCPRT003 Work collaboratively to maintain an environment safe for children and young people

CHCPRT005 Work within a practice framework

HLTHIR403C Work effectively with culturally diverse clients and co-workers

HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander People

HLTWHS001 Participate in work health and safety

CHCPW404A Work effectively in trauma informed care

CHCCONS403C Support families to develop relationships

CHCPRT010 Work with children and young people with complex trauma and attachment issues and needs

CHCYTH004 Respond to critical situations

Required Electives

CHCCS401C Facilitate responsible behaviour

CHCPRT009 Provide primary residential care

When: Intake 1: Wednesday, 4th March 2015 Intake 2: Monday, 20th July 2015


Course duration:

This course requires attendance at 27 days of training delivered in learning blocks over 6 - 8 months. Course schedule is available on request.


Cost: (GST Incl.)

$3654.00 Payment is required prior to training


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BM025

Using Social Media in Foster Care Recruitment

Friday, 24thth July 2015

Are you responsible for recruiting foster or permanent carers? Are you using Facebook, Google, Twitter and more to their full potential?

Background and aim Net Natives have a unique pedigree of using social media to recruit in the fostering sector. This half-day training will feature a ‘how to guide’ for permanent care and fostering agencies on the use of social media (Facebook, Twitter etc.) by covering everything from ‘why?’ to ‘how’ and beyond.

Target audienceThis program has been designed for practitioners who recruit foster carers, respite carers, or permanent carers including program managers, team leaders, communications, marketing, and recruitment staff.

Learning Outcomes At the completion of this program you will be able to:

• How to represent your fostering brand on Facebook - going beyond “likes”

• How to communicate effectively with carers online

• Best practice marketing tips for privacy, moderation and crisis management on Facebook

• Achieving more for less: return on investment from Facebook and Google advertising

FacilitatorNet Natives are Social Media Partners for the British Association of Adoption and Fostering (BAAF) and the Fostering Network and have recruited hundreds of Fostering and Adoption Carers with their digital marketing expertise.

Alex Hughes is the Commercial Manager for the brand new Australian branch of Net Natives. Having worked with numerous UK councils to recruit and engage with foster carers online, she understands the challenges faced by agencies to reduce the cost per acquisition of each carer whilst ensuring that carer quality remains high.

When: Friday, 24thth July 2015



CT020

Skilled in Looking after Children (LAC)

Wednesday, 25th and Thursday, 26th March 2015 Wednesday, 10th and Thursday, 11th June 2015 Monday, 5th and Tuesday, 6th October 2015

Do you use Looking After Children regularly? Have you used it before?

Do you feel like you are using the tools in the best way you can?

Aim of trainingThis two-day workshop aims to provide participants with an understanding of Looking After Children processes, and the role workers, volunteers and clients play.


• Understand the Looking After Children process, flowchart & timelines

• Engage young people in the Looking After Children process

• Engage in good communication around Looking After Children

• Understand the impact of culture on Looking After Children processes

• Understand the Charter for children in care

• Document and complete the Looking After Children Records

• Understand the Best Interests Case Practice Model & Framework

• Navigate the seven Looking After Children Developmental Domains & Records

• Navigate a DHS Referral

• Effectively participate in Information sharing around clients

• Participate in Care Teams.

Target audienceThis training is appropriate for all practitioners, managers and carers coming into contact with Looking After Children.

Cost: (GST Incl.)



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Out of Home Care

OH001

Appropriate Screening of Carers

Thursday, 3rd September 2015

How effective is your carer screening process? Take this opportunity to reflect on your screening process and identify areas for development.

Aim of trainingThis workshop aims to provide practitioners and managers working in the child and family services sector with key skills and knowledge in initial screening of potential carers for children in out of home care.

This workshop will highlight the processes and the skills involved in appropriate screening of carers and provide participants with an opportunity to evaluate their own practice in this area.


• Identify and understand the various background checks required by DHS registration standards

• Identify factors for effective and ineffective caring

• Manage risk to minimise potential child abuse

• Develop a Code of Conduct for volunteer caregivers

• Identify the training, support and supervision required for potential carers

• Develop protective behaviour training and resources for children and young people.

Target audienceThis program has been designed for practitioners and managers working within out of home care case managers.

FacilitatorGail Walton is a qualified youth worker, workplace trainer and assessor who has worked extensively in the welfare field for 26 years in both Australia and the UK. She has worked in various roles including residential units, women’s units, mother and baby units, youth employment programs, youth housing, and the homelessness and child protection sector.

For the past 17 years Gail has been employed by The Salvation Army Westcare, initially working and managing an adolescent unit, before joining the home-based care program where she is responsible for the recruitment, assessment, training and support of volunteer caregivers, a role she has been doing for over 13 years. Gail also facilitates the familiarisation training in ‘Shared stories, shared lives Victoria’ and ‘Step-by-Step Victoria’ for all Victorian Home Based Care programs responsible for recruiting volunteer foster caregivers. Gail is also a caregiver who has 2 children through the DHS permanent care program.

FacilitatorKerry Marshall Grad Dip Family Therapy/Counselling, Grad Cert in Education & Training, Dip Community Welfare Work, Dip in Education & Training, Dip in Training & Assessment, Cert 1V Community Services & Cert 1V in Training & Assessment

Kerry is a Freelance Senior Training Consultant & Family Therapist. Kerry has worked in the community services sector for over twenty eight years both for the Department of Human Services in the area of Child Protection, Juvenile Justice and Out of home care, in front line work and management and in the non-government organisations as Program Manager for Case Management, LAC Looking after children Coordinator and as a Coordinator in Education and Training programs.

Topics covered• Looking After Children overview

• Looking After Children flowchart & timelines

• Engaging young people in Looking After Children

• Building blocks for good communication

• Understanding other cultures

• Charter for children in out-of-home care

• Documentation

• Best Interests Case Practice Model Framework

• Best Interests Case Practice Framework

• Looking After Children Developmental Domains

• Looking After Children Records

• DHS Referral

• Information sharing

• Care Teams.

When: Wednesday, 25th and Thursday, 26th March 2015 Wednesday, 10th and Thursday, 11th June 2015 Monday, 5th and Tuesday, 6th October 2015



Cost: (GST Incl.)



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Topics covered

• Background checks required by HBC carer applicants

• Research and practice wisdom/experience that assist in identifying factors for effective and ineffective caring approaches

• Managing risk to minimise potential child abuse

• Developing a Code of Conduct

• Providing training, support and supervision to caregivers

• Empowering children and young people by teaching protective behaviours.

When: Thursday, 3rd September 2015



Cost: (GST Incl.)


“Really enjoyable”

“ Very detailed and topics were well explored”

“Thought provoking”“Good mix of discussion,

information and anecdotes”

“Practical”“Engaging presentation

style”

“Good content”“Facilitator was very down to earth and knowledgeable”

“Information was useful”


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Staff Wellbeing

SW005

Mindfulness-based Wellbeing & Stress Reduction

Wednesday, 22 April 2015 (Half day) Tuesday, 8 September 2015 (Half day)

When you’re tired, stressed and overwhelmed, it affects your energy levels, health, mood, and how you interact with others. There are powerful, yet simple, ways to build resilience and care for yourself so that it benefits both you and those around you.

Aim of trainingThis half-day workshop is practical, experiential & fun. It gives participants the skills to manage stressful situations at work & in life by developing practical strategies for their own self-care.


• Respond instead of react under stress

• Use a range of fast & effective positive strategies & mindfulness tools to reduce stress levels

• Turn off the stress response and activate the relaxations response

• Use cognitive strategies to recognise & change attitudes that can escalate stress levels

• Understand the role of healthy behaviours/habits in reducing stress

• Establish your own wellbeing goal.

Target audienceThis training is appropriate for anybody who is juggling the competing demands of work and life.

FacilitatorThe training will be conducted by Liz O’Brien is a trained healthcare professional with clinical experience in stress & lifestyle management. She is a tutor in wellbeing & stress at Monash University School of Medicine, and delivers mindfulness-based workshops to organisations and in the community.

Topics coveredHow stress affects the brain

• How stress affects physical & mental health

• How stress affects performance & communication

• Learn quick & effective mindfulness-based tools to reduce & manage stress at work and home

• Learn positive strategies & cognitive tools

SW004

Trauma informed Practice for Managers and Leaders

Wednesday, 7th & Thursday, 8th October 2015

Aim of trainingTrauma Informed Practice is often focused on direct client work, but is most effective when delivered at all levels of the organisation including the impact through vicarious trauma on staff, and the impact on the wider organisational structure.

‘Trauma Informed Practice for Managers and Leaders’ is designed to address the unique challenges faced by managers and leaders that work in organisations that support traumatised people through looking in depth at the best processes and practices for creating a task effective environment.

This two day interactive workshop is for advanced practitioners looking to increase their knowledge and skill beyond the basic understanding of trauma and its impact.

Learning outcomes Participants will gain an understanding of:

• Theoretical Underpinnings of Trauma Informed Practice

• Psychosocial Development

• Why working with Traumatised People is Difficult

• Impacts on the worker

• Trauma Re-enactment and its Impact on the Organisation

• What is Organisational Culture?

• The Organisation as a Socio-Technical System.

• Create a SMART Goal to establish & maintain healthy habits that will improve health & reduce stress.

When: Wednesday 22 April 2015 (Half day) Tuesday 8 September 2015 (Half day)



Cost: (GST Incl.)

Members: $140.00 Non-members: $170.00 Morning Tea provided


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Target audienceThis training is suitable for Managers and Leaders who have a basic understanding of Trauma Informed Practice and are looking to increase their skills and knowledge to support staff and organisations.people who come from backgrounds of complex trauma.




When: Wednesday, 7th & Thursday, 8th October 2015



Cost: (GST Incl.)



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Youth Work

YW006

Harm Reduction & Screening: Alcohol & Other Drugs

Monday, 1st and Tuesday, 2nd June 2015 Monday, 19th and Tuesday, 20th October 2015

Aim of trainingThis training provides skills and knowledge to

• Identify signs and symptoms of use, withdrawal and overdose

• Use harm reduction strategies

• Use screening tools to assess the level of risk in AOD use

• Use the brief intervention model integrating active listening skills to engage and empower clients.

Target audience Workers in services where clients may have substance abuse issues and may be assisted by screening and brief interventions, including residential care and other Community Service settings.

This is NOT an accredited unit of competency and has no assessment tasks.

Learning outcomes• Apply the bio-psycho-social model of drug use to clients

• Understand drugs by classification, and their pharmacology – how drugs work in the brain

• Work with clients to apply harm reduction strategies

• Ability to use screening tools with clients to assess level of risk of their AOD use

• Apply active listening skills to engage with clients

• Understand the stages of change model of behaviour change.

FacilitatorKathleen Orr has worked in the Alcohol and Other Drugs sector for over 10 years and previously lectured at RMIT University. She has a Masters in Arts, a Diploma in Alcohol and other drugs and mental health and other education qualifications. She has written a course on ‘Working with clients with amphetamine type stimulant issues’, and has been delivering it across Victoria. She is interested in drug pharmacology and Motivational Interviewing.

When: Monday, 1st & Tuesday, 2nd June 2015 Monday, 19th & Tuesday, 20th October 2015



YW007

Introduction to Alcohol and Other Drugs

Tuesday, 19th May 2015 (Half day)

Are your clients using alcohol and other drugs?

How much do you really know about treatment, harm prevention and how you can assist?

Aim of trainingThis workshop aims to increase participant understanding of alcohol and other drugs, including use and related harms, and interventions to prevent and reduce these harms.

Learning outcomes At the completion of the workshop, participants will be:

• Aware of State and Federal government policy initiatives

• Aware of the prevalence of substance misuse across communities

• More knowledgeable about various licit and illicit drug types

• Able to demonstrate an understanding of evidence informed treatment options to address harms related to alcohol and other drug use.

Target audienceThis workshop is for staff, managers and volunteers working in child, youth and family services.

FacilitatorBrad Pearce has extensive experience in the health and community sector and is employed at the Victorian Alcohol and Drug Association (VAADA) as a Program Manager. He has held positions across local government, youth justice, community health and the alcohol & other drugs (AOD) specialist system.

Over the last 14 years Brad has had responsibility for a range of state wide, national and international AOD related projects for both government and non-government bodies and most recently has been focused on workforce and policy initiatives affecting the AOD sector. His current interests include alcohol and other drug use, human rights and the impact this may have in relation to the provision of public health services.

Cost: (GST Incl.)



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Topics covered• Government policies to prevent and reduce harms

• AOD use in Australia/Victoria

• Drug types

• Harms and interventions

• AOD treatment service system.

This training is delivered with the support of VAADA.

When: Tuesday, 19th May 20155



Cost: (GST Incl.)

Members: $140.00 Non-members: $170.00 Morning Tea provided


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Enrolment Information and Conditions

Disclaimer: The Centre for Excellence in Child and Family Welfare reserves the right to cancel courses, adjust fees, dates and times of advertised courses and consultancy services offered.

Who can enrol?Students must be a minimum of 18 years old at time of enrolment. Prerequisites and prior experience may apply to some courses. See the course description or website for more information.

How to enrolEnrolment can be made via email [email protected] or fax 03 96141774 or contact our training team on 03 9614 1577

Payment optionsAcceptable payment methods are: electronic funds transfer, credit card (no AMEX or Diners Club) or cheque.

Enrolments that are to be invoiced to a company must be accompanied by a purchase order or authority to invoice on a company letterhead. Please make cheques payable to The Centre for Excellence in Child and Family Welfare. Please note payment must be made prior to enrolment.

When to enrolEarly enrolment is essential, preferably two weeks or earlier, prior to course commencement. Enrolments close when classes are filled.

Confirmation of enrolmentConfirmation will be sent via email and or SMS within 5 working days.

Note: On receipt of confirmation please check to see that you are enrolled in the correct course. Check location, date and starting times carefully.

CertificatesCertificates are issued for Nationally Recognise Training as Statements of Attainment and for workforce professional training Certificate of Attendance will be provided.

Nationally Recognised TrainingThis symbol indicates that the training is linked to a nationally recognised qualification, and participants who successfully complete the course will receive a statement of attainment with accredited units.

Cancellation and RefundCancellation by CFECFW While we make every attempt to ensure that courses proceed, The Centre, reserves the right to alter any arrangements including course cancellation if required. We will advise you by phone and the email address you provided when registering or any cancellations and changes 14 days prior to the course commencement date.

Outline of Refund Arrangements

CFECFW is unable to commence the course for which the original enrolment and payment has been made

Full refund or alternative placement in a course

Change of venue and timing of course by CFECFW

Full refund or alternative placement in a course

CFECFW is unable to continue to deliver the course as agreed

Partial refund or alternative placement in a course

Cancellation by the student, sponsor employer Where a student is unable to complete their course they may be eligible for a refund of tuition fees. Where a student withdraws from the course without extenuating circumstances only a partial refund is payable.

A refund of tuition fees is only payable in certain circumstances and these circumstances and amounts are provided to students prior to confirming enrolment.

Outline of Refund Arrangements

Withdrawal 7 working days prior to the agreed start date

Full refund minus a $50.00 Administration fee

Withdrawal less than 7 working days prior to the agreed start date

No refund

Withdrawal after course commencement

No refund

* Students may have extenuating circumstances that prevent them from attending scheduled course dates that may include but are not limited to illness, family or personal matters, or other reasons that are out of the ordinary. Where evidence can be successfully provided to support the student’s circumstances, course fees may either be transferred to the next available course where applicable, or a refund of unused course fees will be issued. This decision of assessing the extenuating is determined by the Director Learning and Development and shall be assessed on a case by case situation.

Refunds

Please note refunds will be issued within 14 working days. We cannot accept responsibility for changes in personal circumstances, so please choose your course carefully.


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Level 5, 50 Market StMelbourne VIC 3000 Australia

Telephone: (03) 9614 1577Facsimilie: (03) 9614 1774Website: www.cfecfw.asn.auFind us on Twitter @CFECFW

ABN: 24 629 376 672

©2015 Centre for Excellence in Child and Family Welfare Inc.

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Training guide 2015

Documents

Transcript of Training guide 2015