1

2

Pages GREETINGS FROM CEO (3) E-SUN GLOBAL TRAINING CHARTER (4) A. ADMINISTRATION & MANAGEMENT (5) B. CORE SOFT SKILLS (8) C. TEAM BUILDING / RETREAT (11) D. EFFECTIVE COMMUNICATION (12) E. LEAN MANAGEMENT – HYPER MARKET (13) F. GREEN TRAINING (14) G. HYPER MARKET SERVICE EXCELLENCE (15) H: OUR MALAYSIAN CORPORATE, INSTITUTE, GOVERNMENT & FOREIGN CLIENTS (16)

TABLE OF CONTENTS

3

Arun Dorasamy,CEO

Greetings from CEO

E Sun Hospitality Consultancy Malaysia

E SUN TRAINING WING merely provides in-depth management training, state of the art system analysis, cutting edge ideas and innovative concepts for HYPER

MARKET. We are based in a satellite city of Petaling Jaya in the Metropolitan of Kuala Lumpur, Malaysia.

E SUN TRAINING WING extends unique consulting and training ideas for various HYPER MARKET establishments with innovative trainings. Our consultants have

combined more then a century hands on experience in the field from every level of HYPER MARKET. Our views and consultations are multi angled, as we know a

successful operation depends upon sound business decisions, clear concept, direct vision, trained employees, targeted marketing and clients’ absolute

satisfaction.

E SUN TRAINING WING quest for innovation and exploration of newer and better knowledge and practices reflects upon our new sets of training on GREEN

Concept and LEAN Management Ideas for Sustainable Operation. GREEN Concept is a future of global direction of doing business. Malaysia will not and should

not be left cut.

E SUN TRAINING WING would like to extend our expertise to better equip your company and its team to grow even further to face ever growing competition

and to balance innovation towards Sustainable Growth.

E SUN TRAINING WING is changing the very nature of training is rendered in Malaysia and globally.

4

Money Back Guaranteed

It is Experience and solutional based content.

At least 10 years industry experienced trainers ONLY.

Innovative HYPER MARKET base approach & concepts ; We Customize the content

100% Money Back Guaranteed or Free Training Session: If the Participant weren’t satisfied with the program:

Interactive and FUN Learning base trainings

Non-Conventional Mind set Training workshop.

Multi-Lingual Trainers

Preferred Client Club: Does pay to be our client. We sponsor employee incentive and development activities.

E SUN GLOBAL TRAINING

Experience Based Innovative

Real Life Industry Based Trainers

Interactive & Fun Learning Methods

Preferred Client Club Methods

Hypermarket School

of Thoughts

5

NO. TOPICS No. Of Days Information Remarks

A. ADMINISTRATION & RETAIL MANAGEMENT

1. WORK PROFESSIONALISM/BUSINESS ETIQUETTE Introduction to professionalism, eye for detail, job performance, self-improvement, professionalism ethic, job-task-carrier

2 Days

New Recruits

2.

FINANCE & ACCOUNTING FOR NON-FINANCE : RETAIL Intro to finance and accounting for those not from finance background and accounting.

2 Days

3.

MANAGING RECORDS – VENDORS & IN HOUSE Managing records in the HYPER MARKET environment has become a daunting task: Record System - Retrieve of Information – Organizing Record – Naming System - etc

2 Days

Administration Executives

4.

WORK-CULTURE EXCELLENCE Work culture will determine the productivity and efficiency of any organization. Motivation or bonus alone will not do the job. A well plan work culture identification, practice and execution will create an atmosphere not only fun but efficient

2 Days

Human Resource Admin Manager Long Serving Employees

5.

TEAM-WORK & PERFORMANCE Team work and team player are notably important elements in any organization. Recognizing the importance and well thought training will explore the potential of doing the impossible.

1 Day

Managers Supervisors Directors

6

6.

STRESS & WORK PRESSURE MANAGEMENT Job Stress is the biggest job hazard and very often the stress caused by time management, management style, skill, personality, experience and task

2 Days

Human

Resource Managers

Supervisors

7.

TIME MANAGEMENT & MULTIPLICATION Time wait for no men: Time management is the key in any business. Time is the important denominator of productivity and etc. Managing Time efficiently is imperative : This training will lay down important principles and ways in concurring time for business benefits

2 Days

8.

PROJECT MANAGEMENT (MACRO / MICRO) Management is just a process of job delegation and result expectation. MICRO Management and MACRO Management concept must be understood to know the pros and cons of each concept, so that the idea can be employed diligently in achieving HYPER MARKET goals.

2 Days

Directors Project

Managers Managers

Supervisors

9.

ANGER & EMOTION MANAGEMENT Anger is a form of emotion and that is control or management by EI which hampers productivity, team welfare, growth, innovation, creativity and the biggest problem of labour turn-over. Very often person in power fail to recognize or acknowledge the fact thus the effect of that un-manageable anger effect the bottom line. Some of MNCs have recognize this phenomenon and have act upon to handle the anger with company policy that prohibits : scolding – yelling – word abusive – abusive gesture -and etc.

2 Day

Introduction of Anger

Test & Standard

Management

Level

7

10. CONFLICT MANAGEMENT Implementing strategies to limit the negative aspects of conflict and to increase the positive aspects of conflict with a level equal to or higher than where the conflict is taking place.

2 Days Directors, Managers,

Supervisors, team leaders

11.

PROBLEM SOLVING AND DECISION MAKING (PSDM) SKILLS Able to think creatively and work towards creative solutions by improving on the problem solving and decision-making skills.

2 Days

Directors, Managers,

Supervisors, team leaders

12.

PROJECT MANAGEMENT Project - Change : Management “All of the mistakes are there waiting to be made” – Great Chess Master. Intro to change management and methods to accept and embrace changes.

2 Days

All Available Project Management Computer Aided Training

Directors, Managers,

Supervisors, team leaders

13.

HUMAN RESOURCE MANAGEMENT Managing Productivity & Incentives Mastering Labour Law & Right in Malaysia Mastering Recruiting & Training Recruits Mastering HYPER MARKET & International Business Law

2 Days

2 Days

2 Days

2 Days

Human

Resource Managers

Supervisors

14.

PUBLIC RELATION & BRAND BOOST This training dissects the public relation and customers’ relation in boosting the brand recognition, loyalty and expands the reach. It never just happen over night or by some random luck but it happen

2 Days

Marketing directors,

Supervisors, Public relation CRM Personnel

8

on very calculated moves and strategies. Thus, it is imperative that we have full understanding of this 3 elements of PR, CR & Brand.

15.

MEDIATION MANAGEMENT : CONFLICT RESOLUTION What is conflict and how it affects the effective communication? How to avoid conflict with colleagues and customers?

2 Days

Human

Resource

B. CORE SOFT SKILLS

16.

CONVERSATIONAL SKILL Business English Series This training relates to conversational skill and impression by language. Persuasive, Statement, Sales and Service Concepts “Mind Ur Language” English for 101 This training program for beginners’ level. The goal is to erase the English anxiety and create English confident. Corporate English This training is accustomed for executive levels and up. Include various skill of speeches, papers and high level corporate culture based conversation

12 weeks

This program is custom designed according to English proficiency level.

Advance Level

17.

WRITING SKILL Champs; Report Writing & Effective Presentation Skill To be effective in managerial and executive level positions, this kind of skill becomes the bridge of knowledge and performance. Technical Writing Skill – Simple-Direct – Accurate This sort of skill is very good for engineering base environment

2 Days

2 Days

9

Computer Aided Soft Writing Skill MS Word-MS Excel – Point _ Advance Level

2 Days

Technical personal

Secretary, Executive, Managers

18.

PUBLIC SPEAKING SKILL To be able to speak to a group of people in a structured, deliberate manner intended to inform, influence, or entertain the listeners. Public speaking can be a powerful tool to use for purposes such as motivation, influence, persuasion, informing, translation, or simply entertaining.

2 Days

Directors, Managers,

Supervisors, team leaders

19.

LEADERSHIP/SUPERVISORY HYPER MARKET Creative Leadership Culture Leadership structure and concept has evolved constantly in times to coop with ever the challenging HYPER MARKET competitiveness. Do meet those demands it is a MUST to tune the leadership synonym to the demand of the time. Leading People’s Skill for High Performance People’s Skill undeniably the most powerful skill in leadership. It is not a reflection of single skill but a mixture of multiple skills in the right composition. SUPER SUPERVISORY SKILL Supervising a task or department requires special skill to deliver result and very often the people’s skill will play an important role.

2 Days

2 Days

2 Days

Directors, Managers, Supervisors

Directors, Managers, Supervisors

Supervisors, Team Leaders

10

20.

MIND MATTERS Mind Mapping - Critical Thinking Skill Critical and creative thinking is imperative in any field in handling the challenges and create innovation. Art of Listening, Looking & Understanding : Mind Science for Mind Conquer Listening, looking and understanding do not happen by chance. Sharpen and conquer the technique will ensure the learning process at highest and effective level.

2 Days

2 Days

USA Mind Science Program

Certified Trainer

Applicable for all level

Directors, Managers,

Supervisors, team leaders

21.

GROOMING & PROFESSIONAL PERSONALITY ETIQUETTE HYPER MARKET culture is a vast sea, thus very often a person’s quality will judge by the way he presence him/herself which includes his grooming, communication, language and etc. It becomes even more important if this include marketing or sales field.

2 Days

Special program for

Muslim women. HYPER MARKET Etiquette in line with religious element.

New Recruit All

11

C. TEAM BUILDING/RETREAT

22.

TEAM BUILDING/RETREAT – ACE Series : Locally & International Train The Trainer Camp/Workshop Marketing Boot Camp: Thrill Drill Creative Leadership Retreat Team Re-Bonding Camp

3D 2N

3D 2N

3D 2N

3D 2N

3D 2 N

Trainers in all levels

Marketing Team

GM, directors, managers, supervisors

All Level to

Create Team Synergy

23.

Special Hyper Market Team Events

1. Amazing Race

2. Eco Hunt : Nature Discovering

3. Treasure Hunt

4. Adventure Traveling : 4 W

5. Jungle Trekking- Camping

6. Company Tour : Local/International

7. Volunteerism : CSR

These programs are

specially designed

accordingly to needs and

budget.

12

8. Special Events : Celebration

9. Mount Climbing

D. EFFECTIVE COMMUNICATION

24. Communication as The Team Tool Information Exchange Internally What is communication and its types? Importance of effective communication Road Blocks for effective communication

2 Days

25.

HYPER MARKET COMMUNICATION SKILLS Communication is imperative in all organization and it is the single most costly affairs for companies if they fail to improve.

2 Days

26.

ART OF COMMUNICATE : LISTENING & UNDERSTANDING Types of Listening Differentiation of hearing and listening What is effective listening? Difference b/w listening and hearing

2 Days

27.

ELECTRONIC & NEW EDGE COMMUNICATION Facebook – LinkedIn – Tweeter – Emails – BlackBerry-Ipad – Intranet – Paging System – etc Too Much information is no Information: Communicating the right level of info at the right time to the right person for a right reason to facilitate the person to make a right decision.

2 Days

13

28.

TELEPHONE AND BUSINESS ETIQUETTE What is Etiquette? How it helps? Good and bad telephone Etiquette How it helps the business? Do’s and Don’ts

2 Days

Administrative

Executives, Secretary

E. LEAN MANAGEMENT – HYPER MARKET

29.

LEAN TEST ON AN ORGANIZATION : CONCEPT AND METHOD Test an organization and recognizes the ‘fatty’ areas and also measuring the un-measurable.

2 Days

30.

LEAN MANAGEMENT : PRINCIPLES & CONCEPT FOR ALL DEPARTMENT Understanding the core concept and identify the principles into HYPER MARKET eco system is important in pushing LEANER Operation for better business operation without neglecting the image, brand and customer satisfaction.

2 Days

31.

LEAN MANAGEMENT ACTION PLAN & MONITORING Nothing can be achieved without sound action plan that is accustomed for specific implementation synonym to the capability of the staffs.

2 Days

32.

LEAN MANAGEMENT DIRECTORS COACHING : KAIZAN

2 Days

14

F. GREEN TRAINING

33. GO GREEN AND GO LEAN : MANAGEMENT TRAINING Go Green usually synonym with hike of cost and giving up the comfort zone. However a marriage between Green and Lean will help us.

2 Days

34.

GREEN Concept : Engineering & Facilities Training ways to manage energy by technology, process, operation and maintenance.

2 Days

Manufacturing

35.

HYPER MARKET Social Responsibility Intro to CSR and to implement useful methods for HYPER MARKET to monitor and ensure its active compliance with the spirit of the law, ethical standards and international norms. Gain practical insights and skills development necessary to lead organizational change and embed sustainability practices.

Creative CSR for Branding and Publicity Act : Eg

Body Shop International

Directors, Managers, Supervisors

15

G. HYPER MARKET SERVICE EXCELLENCE

36. TREAT ME RIGHT What is service? Factors involved in serving the customer Important tools to remember What is Service Excellence? How it help us and customers? Important things to remember

2 Days

37.

PLEASING SERVICE Different types of Service How different is customer from others? Different types of customer service Importance of customer service Things affect the customer service Things affect the Service Excellence Important things to remember about customer service

2 Days

Customer Service – Supervisors

38.

CUSTOMER SERVICE EXCELLENCE New dimension in delivering service. The difference between Service excellence and Service is Service is delivered for satisfaction while service excellence is delivered for satisfaction and marketing. Converting all SERVICE into SERVICE EXCELLENCE is more important in spending the marketing expenditure itself.

1 Day

16

Langkawi Mydin

Economic Planning

Council

UNIDO

MAHSA

Roti John

Raihan food

Industries

H. OUR MALAYSIAN CORPORATE, INSTITUTE & GOVERNMENT CLIENTS

Hill Station Cafe

JAKIM

Corus Hotel, Kl

Prescott

Hotel Klang

Eastin Hotel Royale Bintang

Mandarin Hotel Pan Pacific

Crystal Crown

Traders Hotels

Grand Dorsett

Seri Pacific Hotel

Dewan Bandaraya KL

KWSP

MOHR

Concorde Hotel

MBPJ

PSMB

Kings Hotel

One World Hotel

Melia Hotel

Hilton Hotels

Langkawi

Park Royal

Penang

Kuala Lumpur

Eastin Hotel

Unisel CQ Tech

Petaling Jaya

Community College College Olympia

KLMU

Institute Megatech

Lincoln College

Berjaya Times

Square

Amanah raya

BJ Automation

Center

Giant

Carrefour

Malaysian Indian

Business

Association Hotel Maya

GOPIO

MSU

Nawab Restaurant

Tradewinds

Corporation Berhad

My Rice

University Malaya

Akademi Latihan

Kebersihan dan

Keselamatan

Makanan

Chat Masala Klang

17

OUR FOREIGN CORPORATE, INSTITUTE CLIENTS

Yayasan Strategic

Sosial

THISTLE

TAJ Hotel

Mount Road

ASTRO Malaysia Grand Hotel Oslo ING Insurance Paradise group Minnal FM

ISKANDAR INPENS

Kansas Beef

Council

Media Corp Jaya TV Le Meridien Chennai