Training directory 2017 - 02

Foster & Bridge Indonesia Nurturing | Elevating | Connecting

Training Program 2017

We are here. Foster & Bridge Indonesia is proud to open our business here in Indonesia.

It is our passion and calling to serve and to work with you in human capital development area. We are looking forward to working with you in improving Indonesia professional values and community.

!is is our profile.

We are here

Foster & Bridge Indonesia 2

About Us

Foster & Bridge Indonesia began its activities in 2012 as a training and development company under license from the Foster & Bridge brand. Foster & Bridge Indonesia focuses on serving individuals and corporations by developing their

human capital, thus enabling them to face competition and new challenges.

Highly qualified facilitator professionals, who love to share their expertise in various fields of business in order to enrich other, are the ones who deliver Foster & Bridge Indonesia programs.

The values and philosophies of Foster & Bridge Indonesia are composed of Nurturing, Elevating, and Connecting the Indonesian society and its professional developments.


Foster & Bridge Indonesia Team

Our facilitating partners are one of the kind. They are passionate professionals and very well experienced in their field. Foster & Bridge Indonesia values and appreciates professional facilitators who really have passion in their field and in

sharing their knowledge, wisdom, and experiences with other. That what makes us different. Our facilitators share from their heart.

Our operation team are professionals in training operation & management. They have years of experiences in delivering professional development services to professionals and corporates clients.

Please do get to know more about them. Hear what they have to say about you, your professional and your organization development.


Tammy Sjahfirdi

An HRC practitioner with over 18 years of experiences, Tammy’s exposures are in various industries such as Hospitality, Philanthropy, Oilfield Services, Insurance and Banking.

Some of Tammy’s certifications are Train the Trainer, Hospitality HR Management Specialization, Quality Management System Internal Auditor (ISO 9001:2000), and recently Risk Management for Banking Industry.

Foster & Bridge Indonesia

Featured Facilitators*

Imung Hikmah

A seasoned trainer, Imung is a Certified NLP Practitioner. She holds other certifications such as: Accredited Facilitator/Assessor for Myers Briggs Type Indicator (MBTI) Tools, and Accredited Trainer for the 7 Habits of Highly Effective. People.

Imung has delivered series of communication trainings in the areas of business communications, leadership, cross-cultural communication, presentation skill, interpersonal skill, body language and personal branding ‒ for professionals and organizations in Jakarta or abroad.

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Moh. Yunus

Moh. Yunus is a highly experienced HR & People Development professional with more than 25 years of experience working with people day in day out. His strengths are in organizational development & effectiveness, performance management, and learning & talent management.

As a professional trainer, he manages his portfolio programs that include HR management, communication, leadership, management, coaching & counseling, TTT and operations. He has delivered numerous training programs for many companies in Indonesia at any level


Jansen Tanujaya

Jansen is a certified finance professional with more than 10 years experiences in Finance-Accounting-Tax, Corporate Budget, Business Process, Business Development, Investment and Corporate Finance areas. His portfolio are related to funding/financing from banks/investors, investment analysis, certification project (ISO, SNI), financial modeling and scenario analysis, business expansion and development.

Jansen has worked in property, manufacturing, plantation, mining, shipping, trading, consultancy and hospitality businesses.


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Stefanus Aryawan

Stefanus is a seasoned professional executive with more than 18 years of experience with various organizations and industries. His experiences ranging from strategic management to operation management such as finance and accounting, information technology, legal and human resources.

His programs at Foster & Bridge Indonesia will focus on the business strategy and strategic management subjects.


Indra Pramudiana

Indra is a certified Project Management Professional and an experienced facilitator with specialization in institutional start-up projects. Indra has more than 13 years of working experiences ranging from operation management, program development, marketing, system development and professional development areas.

His programs at Foster & Bridge Indonesia are focused on the new workforce preparation and development as well as managerial and supervision skills for (new) managers and supervisors.


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Adi Pratomo

Adi is certified professional trainer & consultant who has been involved in many operation excellence programs in Indonesia, China, South Korea, Malaysia, Singapore, and Thailand for more than 7 years.

Adi involved in the areas of Change Management, Management Development Program, Leadership, Continuous Improvement Program, TPM, 5S, Problem Solving & Decision Making, so on. He have delivered many programs for various organizations and companies in Asia and South East Asia countries.

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Donna Purnama

Donna has 14 years of experience as a training managers professionals. She has the chance to share her passion in assisting professionals to find their potentials and bring their best into their work and career. Over these years, she has worked for several companies, mostly in services and hospitality industries.

As a professional trainer, she manages her portfolio in the areas of of communication and presentation skill, service excellence, motivational subjects, team work and soft skills building to name a few.


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Juned A. Wibowo

Juned has more than 18 years of experience as a financial professional. He has the credential working a prominent international Public Accountant organization. He had also worked in investment boutique company where he took the role as a financial advisor on the company’s clients at the time.

Currently, he is working with a well-known property holding company, Restyle Development as the Head of Corporate Division where the one of his responsibilities is to be the Finance Director in one of its subsidiaries.

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Fuadillah

Fuadillah has had over 23 years of experience in all areas of corporate affairs and human resources. He had enjoyed the trust to be appointed to various senior management positions in multi-national companies for 13 years. Throughout his career span, he has ventured various industries in many areas such as designing corporate frameworks, Human Resources systems, Training programs, Balanced Scorecard, and many more.

He was the GM for Human Resources for Langit Timur Energy. He had been appointed as the President Director for a drilling contractor for coal mining, Geodata Inti Resources. He worked for Keppel Land as the Country Head ‒ HR Indonesia. And the latest ‘gig’ he had was the appointed Vice President for Lintas Samudra.


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Foster & Bridge Learning Platform Support

Foster & Bridge Indonesia is supported by Foster & Bridge’s My-Leaps service. My-Leaps is Foster & Bridge Learning Platform Support (LEAPS), enabled support Foster & Bridge Group’s professional training programs. This support is specifically designed for Foster & Bridge Alumni and available 24/7 for all programs’

participants and alumni. Both individual and corporate clients.

My-Leaps serves the purpose of Learning Platform Support, it features the easy access repository, where My-Leaps registered members can revisit their materials, access the supporting materials using their desktop browsers or mobile

gadgets.

From now on, all Foster & Bridge Indonesia alumni can always access their training materials everywhere. Anytime.


Workshop Programs

Foster & Bridge Indonesia offers both public and in-company workshop programs. Professional and corporate clients may choose which program suits their interest and preferences. Our facilitating and workshop operation team are

experienced professionals in delivering both public & in-company programs.

For in-company programs, our team can customized the program and use your company or organization case study in the workshops. A comprehensive report will also be made for this kind of program.

It is our passion to deliver best and meaningful professional development programs to our clients and human capital development partners.


•  Business Writing Skills 15 •  Business Plan Development for Professionals 19 •  Budgeting Skills for Professionals 22 •  Change Management for Professionals 25 •  Communication Skills for Supervisors/Managers 29 •  Comprehensive Learning & Development Management 33 •  Comprehensive Financial Modeling (using Excel) for Finance Professionals 36 •  Coaching & Counseling for Managers & Team Leaders 41 •  Creative Career Development 44 •  Creative Stress Management for Professionals 46 •  Customer Relationship Management 48 •  Effective Customer Service 51 •  Effective Complaint Handling for Front Liners & Managers 54 •  Effective Public Speaking for Professionals 58 •  Emotional Intelligence for Professionals 61 •  Essential Supervisory Skills for (New) Supervisors/Managers 63 •  Essential Leadership & Managerial Skills for (New) Managers & Team Leaders 66

List of Our Program Page


•  Finance for Non ‒ Finance Managers 70 •  High Impact Presentation Skills 73 •  Highly Effective Facilitating Skills 76 •  HR Management Fundamentals 80 •  HR for Non HR Managers 83 •  Implementing 5S at Work 86 •  Leadership Communication Toolkit using NLP 88 •  Leadership Development Program 91 •  Motivating Skills for (New) Team Leaders & Managers 94 •  Negotiation Skills for Professionals 96 •  Problem Solving & Decision Making 99 •  Positive Mindset at Workplace 102 •  Professional Project Management 104 •  PMP® Fast Track Program 108 •  Project Management for Non Project Manager 111 •  Strategic Planning for Professionals 115



•  Self Esteem & Assertiveness for Professionals 118 •  Selling Skills ‒ Smart Selling for All Professionals 121 •  Stress & Conflict Management for Professionals 124 •  Time Management for Professionals 127



Business Writing Skills

Program Overview

15 Foster & Bridge Indonesia

The workshop is designed to involve participants actively with many practical writing exercises done in a fun-educational environment using adult- learning principles. In it, participants will find mini

presentations, group and lead discussion, games to enrich the learning points, music and video clip, and feedback and evaluation.

  Achieving Success with Effective Business Communication (Writing) o  Understanding the principles, rules and guidelines of business

communication o  Understanding personal writing style vs. style of writing reports on demand o  Common mistakes and failures that usually occurs in the writing o  The do’s and don’ts of writing email, memo, minutes of meeting, report and

proposal o  The role of emotional and social quotients in writing process

Program Outline Business Writing Skills

2-Days N-BSW


  Writing Techniques: The Preparation Stages o  Establish primary aim and objective of the writing o  Identifying the readers’ characters, expectations and needs, behavior, and knowledge o  Selecting and filtering the source materials for your writing, and sorting based on the principle of

JIS (Justify, Importance, Simplify) the importance and the need to simplify o  Planning the structure of the writing (MIF - Most Important First)

  Writing Techniques: The Writing Stages o  Applying steps of writing process (Structure, clear & concise content, expression and context of

business writing) o  Crafting brief yet powerful messages

Program Outline


o  Crafting messages for electronic media o  The use of visual media aids o  Applying professional business standards in the writing process o  Writing in Action

  Writing Techniques: The Editing Stages o  Words and its power ‒ how to use clear, concise and powerful words to

convey your messages o  Selection of words that correspond to the topic of the writing, grammar,

punctuation o  Practice to perfection


2-Days N-BSW

Recommended Participants



2-Days N-BSW

Training Schedule

Any professionals who are willing to improve their understanding of business writing principles and be able to practice various business documents in a clear, concise manner according your objective.

•  February 20 ‒ 21 •  April 4 ‒ 5 •  July 25 ‒ 26 •  September 13 ‒ 14 •  November 29 ‒ 30

Business Plan Development for Professionals

Program Overview

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This two-day course is designed for business owners, entrepreneurs, and professionals in general who are ready to create a business plan. All the essential steps are covered, including drafting the original document; identifying the audience; gathering information; researching; describing product plans; and marketing, sales,

and accounting terms. Students will come away from the course energized and prepared to write their business plan.


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Program Outline Business Plan Development

for Professionals

2-Days E - BPDP

  What is Business Plan for?   A General Business Plan Framework   Identifying Your Audience   Gathering & Analyzing Information   Defining Your Company   Getting to Work   Creating a Marketing Strategy   Creating the Sales Plan   Developing Financial Projection   Putting It All Together


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Business Plan Development

for Professionals

2-Days E - BPDP


•  Any Professionals •  Entrepreneurs and Business Owners Who are ready to create a business plan


Training Schedule •  January 25 ‒ 26 •  March 6 ‒ 7 •  May 4 ‒ 5 •  August 10 ‒ 11 •  October 10 ‒ 11 •  December 4 ‒ 5

Truly, this budgeting skill is one of the most important business skills that every organization’s leaders at all levels must start acquiring. Having this skill will enable them to perform well in any of their works and

assignments, and will definitely be reflected in their organization bottom line.

Budgeting Skill for Professional

Program Overview


  What is Budgeting? Corporate Budgeting?   Fundamental of Budgeting   Budgeting Objective   Forecasting Process   Budget Cycle   Budget Method and Analysis

•  Horizontal Analysis •  Vertical Analysis •  Trend Analysis •  Ratio Analysis

  Financial Ratio & Analysis used in Budgeting •  Liquidity Ratio •  Activity Ratio •  Profitability Ratio •  Leverage Ratio

  Monitor Budget Performance   Projected Financial Statement


2 Days E-BSP

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Budgeting Skill for

Professionals

Program Outline

  AFN (Additional Fund Needed)   Introduction to Capital Budgeting

•  Payback Period (PP) •  Net Present Value (NPV) •  Profitability Index (PI) •  Internal Rate of Return (IRR)


Budgeting Skill for

Professionals

2 Days E-BSP


•  Any Professionals •  Supervisors, Unit Leaders & Managers Who are responsible in developing their unit or corporate budget.

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Training Schedule •  January 30 ‒ 31 •  March 13 ‒ 14 •  May 2 ‒ 3 •  July 25 ‒ 26 •  September 25 ‒ 26 •  November 2 ‒ 3 •  December 11 ‒ 12

Program Overview

Change Management for Professionals


Change is as inevitable in business as it is in our life. Changes are ever-present and are affecting us as well as demanding our capability to respond for our continuity. And to be able to deal with change, it is important

that we embrace, strategize, and manage these changes. Both in individual and organizational levels.

This workshop will help professionals in planning and implementing change management and its initiatives. Having a smooth transition in performing changes whilst dealing with reaction, resistances, and challenges

for those changes to take place. To create and to manage sustainable synergy and supports to the implemented and future changes needed for our sustainability and existence.

  Understanding Change Management Foundation •  Understanding the organization and its culture •  Understanding change and what comes with it •  Change Management models •  Understanding the drive factors of the need to change •  Identify internal and external forces of change •  Emotional intelligent at work

  Managing Changes •  Assessing the impact of change •  How much is the cost of change if resisted or failed? •  Gaining supports in managing change •  Examining the human factors in managing change: key communications

issues •  Process model of changes in projects and in the team •  Using Change Management Tools (what works what does not work) •  Managing the transition necessary for coping with change •  Managing positive and negative reaction to change •  Taking charge and commitment to change


Change Management

for Professionals

2-Days E-CMP

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Program Outline

  Change Management Strategy •  Communication for successful transformation •  Understanding styles of communication as tool in managing change •  Balancing demands on management/client goal, resources and time •  Developing “Change is Great!” Mindset •  Adapt the right attitudes and practices •  Implementing & Communicating the changes •  Discovering your strategy in managing change successful


Change Management

for Professionals

2-Days E-CMP

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Program Outline


Change Management

for Professionals

2-Days E-CMP

Recommended Participants •  Any Professionals Who are responsible in planning and implementing change management in their organization

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Training Schedule

•  January 26 ‒ 27 •  March 30 ‒ 31 •  May 16 ‒ 17 •  July 26 ‒ 27 •  September 6 ‒ 7 •  November 23 ‒ 24

To equip you, supervisors and managers, with excellent communication skill, Foster & Bridge Indonesia offers you a workshop/training on Communication Skill for Supervisors/Managers. With this training, you will

sharpen your already existing communication skill and take it up to a higher level, customize it to your success performing the job and managing your teams.

Communication Skills for Supervisors & Managers

Program Overview


Program Outline Communication

Skills for Supervisors &

Managers

2-Days E-CSSM

  Re-visiting Communication Foundation •  Refreshing the understanding of communication principles & model E-

CSSM •  Barriers in communication •  In a nutshell: verbal, vocal, visual (body language) and other non-verbal

communications

  Understanding Communications Key Success Factors in the workplace •  Interpersonal skill needed in the workplace •  The art of active listening •  Communications in the workplace: success and failure factors •  Interpreting messages verbal and non-verbal

  Improving Understanding of self and other’s Communication Style •  Analyzing SWOT of your communication style •  Understanding typical team communication style •  Understanding each parties’ goal in communication


Program Outline Communication

Skills for Supervisors &

Managers

2-Days E-CSSM

  Achieving communications excellence •  Defining values in communication E-CSSM •  Identifying communication challenges faced by supervisor/manager •  Coping with the challenges in project using excellent communication

skill •  Giving appreciation and constructive feedback •  Unlearn & Re-learn process ‒ communication best practices •  Redesigning communication style that truthfully yours


Any existing & future Supervisors, Managers & Team Leaders who wish to perform and to deliver better performance at their organization.

Communication Skills for

Supervisors & Managers

2-Days E-CSSM



Training Schedule •  January 30 ‒ 31 •  March 21 ‒ 22 •  May 1 ‒ 2 •  July 26 ‒ 27 •  September 25 ‒ 26 •  October 30 ‒ 31 •  December 13 ‒ 14

Comprehensive Learning & Development Management

This course will develop and equip participants to become specialist in Learning & Development. As L&D has become more important than ever, many corporations are embracing L&D function as a vital part of their

business growth and sustainability strategy.

Program Overview


  L&D strategic & operational roles

  Identifying learning needs

  Planning learning activities and initiatives

  Designing learning activities & materials

  Delivering and evaluating learning initiatives

  Training, coaching & mentoring

  Tracking learning progress

  Building relations with managers and strategic units

  Advising & promoting L&D initiatives

  L&D information systems

  Sustaining L&D operation and contribution

Program Outline Comprehensive

Learning & Development Management

2-days N-CLDM


Comprehensive Learning &

Development Management

2-days N-CLDM


•  Training/Learning & Development Professionals •  Training/Learning & Development Managers •  Training/Learning & Development Officers •  Training/Learning & Development Specialist Who wish to learn how to develop and to manage a strategic and implementable L&D programs aligned with organization strategic objectives


Training Schedule

•  February 1 ‒ 2 •  April 18 ‒ 19 •  June 1 ‒ 2 •  August 30 ‒ 31 •  October 9 ‒ 10 •  December 4 ‒ 5

Comprehensive Financial Modeling for Finance Professionals

Program Overview

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The skill in Financial Modeling will empower any finance professionals in advancing their career through specialized knowledge solutions and better productivity in their roles.

In this practical workshop, participants will exercise in building a multi-yea, dynamic financial model for a real, public company. They will use common spreadsheet program and discuss real world cases in building a

comprehensive financial model.


Program Outline


  Introduction •  The definition and applications of financial modeling in practical world

  Getting Started in Financial Modelling

•  Good practices in financial modelling

•  Financial modelling layout, formatting and design

•  Reviewing the fundamentals of financial statements and the relationships between financial statements

  Excel & Financial Modeling

•  Excel best practices & commonly used functions

•  Useful techniques & Excel shortcuts

•  Creating powerful graphs and charts Historical financial of key trends and drivers. Historical data manipulation

•  Importance of the analysis of historical financial statements

•  Analysis of historical Income Statement and Balance Sheet

•  Identification of key trends and drivers and historical data manipulation

Comprehensive Financial Modeling

(Using MS Excel)

2-Days E-CFM

Program Outline


  Making Financial Model - Modeling Income Statement

•  Analysis of the historical income statement, macroeconomic environment and market trends

•  Identification of relevant trends and model drivers

•  Analysis of the cost items and structure

•  Making projections of the Income Statement items

•  Income tax expense forecasting

  Modeling Balance Sheet

•  Organization and structure of the Balance Sheet

•  Approach to Balance Sheet forecasting

•  Overview of different supporting schedules used in the model Shareholders’ Equity forecasting

•  Forecasting dividends

•  Working Capital Schedule

•  CAPEX and amortization schedule

•  Debt Schedule


(Using MS Excel)

2-Days E-CFM

Program Outline


  Modeling Balance Sheet

•  Cash flows from operating, investing and financing activities

•  Integrating the Statement of Cash Flows into the model

  Connecting and Balancing the Financial Model

•  Connecting the projected financial statements and supporting schedules

•  Balancing the balance sheet ‒ common errors and useful checks

•  Dealing with circular references and making the model robust

•  Checking the model and managing model output

•  Building the scenario manager

•  Running scenarios under different operating assumptions

•  Analyzing model outputs under different scenarios

•  Running sensitivity analysis using data tables


(Using MS Excel)

2-Days E-CFM



Analysts, Investment Banking, Private Equity Analysts & Associates, Commercial Bankers, Controllers, Finance Managers & Directors , Business Development Professionals, MBA and Business/Commerce Students


(Using MS Excel)

2-Days E-CFM

Training Schedule •  February 13 ‒ 14 •  April 19 ‒ 20 •  June 1 ‒ 2 •  August 29 ‒ 30 •  October 11- 12 •  December 4 ‒ 5

Coaching & Counseling for Managers & Team Leaders

Program Overview

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Every people manager or team leader has to manage their team to achieve the best expected outcomes. And in order to perform this important mission, they need to understand that they are dealing with people who have their own individual challenges. There are times that managers/team leaders have to outreach to their

team and become a good coach or a thoughtful counsel. And it requires a skill of its own to learn this new role.

This program will help and equip the participants with understanding, tools, and techniques that will enable them to offer meaningful coaching and counseling to any of their team members.


Program Outline Couching &

Counseling for Managers/

Team Leaders

2-Days E – CCMT

  Understanding “Sleight of Mouth”

How to become aware, mindful, and skillful in using language as tool to

understand, to adapt, to influence, and to direct.

  Understanding “Presupposition”

Understanding various beliefs needed to become effective as a leader,

colleague, and team member.

  Understanding or Patter Interrupt ‒ Counseling

•  Understanding “Intention”, “Belief”, “Facts” in counseling other.

•  Using “Reframing” and “Metaphore” in leading and helping others

  Outcome Focus ‒ Coaching

•  Understanding the 4 pillars to help achieving performance targets

•  Using “PAW” (Possibility, Ability, Worthiness) and approaches that focus on

“Outcome”, “Effectiveness”, and “Flexibility”

  Using “Neurological Level” as coaching and counseling tool


Couching & Counseling for

Managers/Team Leaders

2-Days E – CCMT


Recommended Participants Any Supervisors, Assistant Managers, Managers and Team Leaders who need to lead their daily role.

Training Schedule •  January 25 ‒ 26 •  March 20 ‒ 21 •  May 16 ‒ 17 •  July 24 ‒ 25 •  September 6 ‒ 7 •  November 22 ‒ 23

Creative Career Development

Program Overview


We know full well that we must learn new skills, obtain new knowledge, and expand our network in order to gain our personal competitive edge.

And it is not easy to master new skills, gain access to new knowledge, and build new bridges to the right people. This program equip you with constructive ways to evaluate your career, understand the changes in career and workplace,

avoid the ‘career paralysis’, building your personal brand as ways to creatively develop your career path.

  The growing-up people versus the growing-old people   Characteristic of creative people   Up is not the only way   Anticipating career paralysis   Building personal brand   The main blocks of creativity

Program Outline Creative Career

Development

1-Day N-CCD

Recommended Participants Any professionals at any levels and new Managers and Supervisors who seek to understand the essence in career development and want to create a personal branding creatively for their professional development.


Training Schedule •  February 9 •  April 18 •  July 13 •  September 7 •  November 8

Creative Stress Management for Professionals

Program Overview


Stress is unpleasant, can seriously affect our work and our health. Left untreated, it will impact our productivity and engagement, affecting us on costs and risks, creating opposite condition at the workplace, family, and life in general.

This interactive workshop will equip you with understanding stress and life at workplace, managing stress factors, coping stress with emotional and spiritual ways, and achieving the “Eureka!” moment.

  Stress and life attitude at workplace   The difference between positive and negative stress   Source of stressors to be managed and anticipated   The damages of failing stress management at workplace   Emotional and spiritual stress coping   Creative transformation: how to change destructive energy into positive energy

and get “ahaaa-result”?

Program Outline Creative Stress Management

for Professionals

1-Day N - CSMP



Any professionals at any levels and (New) Managers and Supervisors who want to understand and create a personal stress management skills for their professional development.

Training Schedule •  January 26 •  March 15 •  May 22

•  July 5 •  September 26 •  November 14

Customer Relationship Management

Program Overview


Managing our company’s customer relationship function requires good understanding on what a CRM system can offer and how it delivers its purposes. Understanding the strategy, how to integrate different facets of and analyzing

key components of CRM would help our team get the most out of their CRM system.

This workshop will help participants understand those key elements and how to make them work. Making sure our customers are well understood and taken care of while continuously improving our capability in serving them.

  Customer Relationship Management: o  Customer Relationship Management in your everyday life o  What’s in it for me?

  What CRM is and Who It serves? o  Different faces of CRM o  Who is your customer?

  Requirement Driven Product Selection o  Requirement driven product selection o  Determining function

  Consideration in Tool Selection o  What’s you function in the field?

  Getting information in and out   Strategies for Customer Retention   Building the Future   The Development Team   Evaluating & Reviewing Your Program

o  Customer profiles Customer life cycles

Program Outline Customer Relationship Management

2 – Days N - CRM


Customer Relationship Management

2 – Days N - CRM


Recommended Participants Professionals who want enrich their knowledge about how to build and maintain their customer royalty and engagement.

Training Schedule •  February 20 ‒ 21 •  April 10 ‒ 11 •  July 4 ‒ 5 •  September 7 ‒ 8 •  November 21 ‒ 22

Effective Customer Service

Program Overview

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This training program tries to build the awareness and spirit in providing better customer service for your organization who struggle to build such customer-oriented culture. Through this training, participant will have a better

understanding the importance of customer service approach whilst at the same time practices its principles in real world scenario. This program will cover the critical elements of customer service that can win customers back and help

the organization in their competition. Foster & Bridge Indonesia

Program Outline Effective Customer Service

2-Days N-ECS

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  What is Customer Service?   Who Are Your Customers?   Meeting Expectations of Your Customers   Customer Service Standard   Communication Skills (empathy, body language, asking questions, and listening)   Telephone Techniques   Dealing with Difficult Callers   Dealing with Challenges Assertively   Dealing with Difficult People   Dealing with Conflict   Be a Problem Solver   Steps to Customer Problem Solving   Measuring Customer Service   Reinforcing Customer Service Focus   Dealing with Stress


Recommended Participants Effective Customer Service

2-Days N-ECS

•  Customer Services •  Relationship Management •  Front Office •  And other customer-related professionals



This program will equip the participants to recognize types of customers and to understand how to deal with several scenarios of complaint. Participant will learn how to deal and manage the situation to the best interest

of all parties involved. This program will also address the motivational state and stress aspect of the participants who have to deal with the difficult situation.

Effective Complaint Handling for Front Liners & Managers

Program Overview


Program Outline Effective

Complaint Handling for

Front Liners & Managers

2-Days N-ECHM

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  Introduction to Customers/Client

  Understanding Types of Customer/Client

  Understanding Type of Complaint

  Body Language

  Handling Complaint Effectively

  Maintaining Motivation

  Dealing with Stress (Stress Therapy) and Emotional Healing

  Practical Self-Motivation, Stress Therapy and Emotional Healing

  Evaluation & Work Plan


Effective Complaint

Handling for Front Liners &

Managers

2-Days N-ECHM

Recommended Participants •  Customer Service •  Relationship Management •  Front Office •  And other customer-related professionals



Effective Public Speaking for Professionals

Program Overview


This course is designed for professionals who must speak in front of critical audiences. This course is also suitable for new speakers who seek for new ideas and strategies before they begin making presentations.

This course aims to improve public speaking skills by learning some new techniques that will add the persuasive edge in presentations, as well as mapping difficult questions or presenting a highly elaborated

information.

  What is Public Speaking?

  Planning (Preparing to Plan - Presentation Preparation)

  Good Communication Skills (Barriers to Communication)

  Understanding Your Audience (Audience Profile - Finding Common Ground -

Practical Application

  Getting Comfortable in Conversation (Viewpoints & Opinions ‒ Personal Feelings)

  Making Your Listener Hear You

  Structuring Ideas (3-Key Points - Building a Three-Part Plan - Practice)

  How to organize your messages/ideas

  Redesigning Yourself for Strengths

  Controlling Your Jitters

  How to Handle Sticky Situation

  Body Language (How the Listener Takes Control - The Meaning Behind Our

Message)

  Beginning & Ending

Program Outline Effective Public Speaking for Professionals

2 – Days E - EPSP


Effective Public Speaking for Professionals

2 – Days E - EPSP



Any professionals at any levels who want to enhance their public speaking skills that will benefit their personal and professional life


Emotional Intelligence for Professionals

Program Overview


In the professional world, Emotional Intelligence (EQ) has been acknowledged by many as one of the key to success factors for career advancement and improvement. EQ is the ability to be aware of and to manage emotions and relationships. Having quality EQ means you are able to connect with others and to manage your own emotion and others well. In this high-pressure and networked global working environment, truly,

this ability will make one triumphs

Program Outline Emotional Intelligence for Professionals

1-Day N – EIP

  Introduction to Emotional Intelligence (EI)   EI Blueprint

(Identifying emotions, managing emotions, using & communication emotions)   Optimism at Workplace   Validating Emotions in Others   Understanding Emotions   Setting Your Personal Vision


Recommended Participants Any professionals who want to know how to manage their emotion & relationship in their personal & professional life

Training Schedule •  February 20 •  April 11 •  June 2

•  August 24 •  October 12 •  November 16

Essential Supervisory Skills for (New) Supervisors/Managers

Program Overview


Effectively and smoothly manage the change in your role. Here's your opportunity to establish your presence as a new superior, build credibility and adapt your unique style

to every situation that comes your way.

This session covers the nuts and bolts to prepare you to take your first supervisory role, from setting goals for your team to tackling difficult conflicts. With exercise, feedback and practice, you will return with the tool kit to

confidently take on any new task with greater ease and improved confidence.

Program Outline Essential

Supervisory Skills for (New)

Supervisors/Managers

2-Days N-ESSM


  Making the Transition o  How will my role change? o  Discussion ‒ The question that (New) Supervisors/Managers have

  Responsibilities of Supervisors

  Time Management o  What is ‘Time Management’ & How to Manage Your Time o  Poor Time Management Styles o  Exercise - Identifying your style & your time wasters o  Prioritizing & scheduling o  ‘To-Do’ lists o  Sharing - Coping with deadlines o  Getting organized & managing workload

  Motivating Team & Others o  Why people work & what motivates them? o  The motivating factors o  Discussion & Sharing - What employees want from their bosses and their jobs? o  What are the causes of de-motivation?


Supervisory Skills for (New)

Supervisors/Managers

2-Days N-ESSM


o  Understanding the theories & putting them into practice (e.g. Maslow, Hertzberg and McGregor)

o  Support & recognizing o  Empathizing & understanding the issues o  Providing a sense of ownership & responsibility

  Building Synergy & Collaboration Team o  Mapping attitude, behavior & characters o  Defining the functions of all team members o  Building team effectively & building their confidence o  Process in building teamwork o  Respecting & appreciating the differences o  Giving feedbacks to each other o  Formulating clear roles & responsibility of members and measurable goals

Recommended Participants Any professionals or (new) Supervisors/Managers who are newly promoted or existing supervisors/managers who want to enhance their effectiveness through supervisor training

Essential Leadership & Managerial Skills for (New) Managers & Team Leaders

Program Overview


Being a leader you have to be ready for more responsibilities. Accountability. You will need to inspire, make the most of the available resources you have, influencing other to follow the path you have envisioned to achieve

the goals you have been entrusted. Dealing with many parties. Alliances. Colleagues.

This three-day program will help you build your presence and your ability to create vision and rally others to commit to it


Leadership & Managerial

Skills for (New) Managers &

Team Leaders

3 – Days E - ELMS


  The learning organization   Understanding our own strength   Analyzing our mental models   Building shared vision   Team learning   System thinking   Leadership profiles & practices

o  Understanding your comfort zone o  Managing performance o  Servant leadership o  On boarding & orientation o  Kouze’s and Posner’s leadership practices

  Building trust ‒ The cycle trust &performance   Managing change

o  What is change? o  Change Cycle o  Key factors in successful change management

  Time Management o  Getting things in order o  Time management tips




Team Leaders

3 – Days E - ELMS


  Manager VS. Leader   Types of thinking

o  Directional Thinking o  Consequential Thinking

  Influence strategies   Managing relationships

o  Type of relationship o  Preparing conflict o  Managing stress

  Problem solving basics   Strategic planning   Delegating

o  Do’s and don'ts in delegation o  Degree of delegation

  Giving feedback (criteria & techniques) o  Giving constructive feedback o  Feedback techniques o  Encourage feedback




Team Leaders

3 – Days E - ELMS


  Body language ‒ Mehrabian’s theory   Managing meeting

o  Preparing & managing meeting o  Presentation Tips

  Personal Development

Recommended Participants •  Newly promoted supervisor/manager •  Existing supervisor/manager

Who want to enhance their effectiveness through leadership and management skill training

This course is specifically designed to equip managers and professionals with no finance background to understand the basic and fundamental principles of financial management required in managing daily

organization operation.

Through this program, participants will understand, be able to analyze, and be able to identify what are necessary activities and actions they need to do managing the financial aspects of their job.

Program Overview

Finance for Non-Finance Managers


Program Outline Finance for Non-Finance

Managers

2-Days N-FNF

  General financial principles

  The fundamentals of accounting

  The accounting cycle

  Understanding and analyzing financial statement

  Financial ratios

  Financial forecasting

  Cost of capital

  Time value of money

  Management accounting and budgeting


Finance for Non-Finance

Managers

2-Days N-FNF

Recommended Participants •  Any Managers •  Team & Unit Leaders Who have the responsibilities in managing unit and are required to think about the organization’s bottom line.


Training Schedule •  February 23 ‒ 24 •  April 17 ‒ 18 •  July 10 ‒ 11 •  August 22 ‒ 23 •  September 28 ‒ 29 •  October 30 ‒ 31 •  November 27 ‒ 28 •  December 16 ‒ 17

This workshop offers you a practical and hands-on exercise and learning points on how to create and deliver impactful presentation, designed to meet the needs of the audience and you as the speaker.

You will learn the preparation and strategy necessary to develop impactful presentation, tricks and tools of presenting and hands-on fun exercise where your short presentation will be videotaped and evaluated.

High Impact Presentation Skills

Program Overview


Program Outline High Impact Presentation

Skills

2-Days E-HIPS

  Setting personal objective of participating in this training

  What makes a presentation impactful?

  Preparing Your PERSONA

  Understanding your audience

  Preparing the material of your presentation

  Designing your presentation

  Multimedia and visual usages

  Stage strategy

  Managing emotional and communication quotients

  Managing changes

  Delivering powerful presentation ‒ practice to perfection (individual presentation is videotaped)

  Discussion, Evaluation and Feedback

  Setting the follow up action to ensure the learning points go further


Professionals, who care to develop your presentation skills that will benefits your personal and professional life.

High Impact Presentation

Skills

2-Days E-HIPS



Training Schedule •  February 27 ‒ 28 •  April 17 ‒ 18 •  July 27 ‒ 28 •  August 30 ‒ 31 •  September 27 ‒ 28 •  October 26 ‒ 27 •  November 29 ‒ 30 •  December 11 ‒ 12

Highly Effective Facilitating Skills

Program Overview


The Highly Effective Facilitating skill will take participants to specific journey to experience facilitating a meeting or dynamics of group setting based on the principles of highly effective facilitating skill, and use

participants own experience dealing with the challenge of facilitating as the case study.

Through this 2-days workshop, participant will learn and practice about facilitating skills, related tools that can be used to produce a productive effective meeting, and know-how of facilitating dynamics in group.

Program Outline Highly Effective Facilitating

Skills

2 – Days N - HEFS


A.  Facilitation Foundation   What is facilitation & facilitator

  The principles of facilitating skill   How and when to use the facilitating skill to optimize the results & benefits

  Challenges in facilitating a meeting or group dynamics

  Tools and techniques in facilitation and intervention

B. Achieving Result Through Facilitation

  Understanding human factors & overview of communication skills

  Group dynamics development based on Tuckman & Jensen’s theory

  Dealing with difficult people

  Navigate the situation to achieve consensus and highly effective result

  Practice the techniques and tools with case study and role play

  Synthesized & synergized: bring out the best people in through group dynamics and meetings

Program Outline Highly Effective Facilitating

Skills

2 – Days N - HEFS


D.  Interpersonal & intrapersonal skill (projecting professionalism in facilitation through

confidence, assertiveness and the right mindset)

E.  Advancing your communication skills: before, during and after facilitation session

(presentation skill, powerful words to convey message and to handle conflict,

questioning & listening skill, how to empower the session and participants during

facilitation)

Highly Effective Facilitating

Skills

2 – Days N - HEFS


Any Supervisors & Managers who want to mastering the techniques and roles of effective facilitator



Being a new HR manager or business partner requires a comprehensive understanding of human resource management elements of an organization. This course will cover various aspects of HRM that a manager or HR

professional will have to face on their assignment.

HR Management Fundamentals

Program Overview


  HR management concepts & theories

  Job specification and responsibilities of HR manager

  Employment terms & conditions

  Recruitment & selection

  HR planning

  Job analysis

  Compensation & benefits

  Performance appraisal

  Training & development

  Employee relations

  Termination or separation

  Change management

Program Outline HR Management Fundamentals

2-Days N-HRMF


HR Management Fundamentals

2-Days N-HRMF

Recommended Participants •  HR Professionals •  Managers •  New HR Management



HR for Non HR Managers

Program Overview

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This program will help the participants in walking through the recruitment process, conducting interview, discuss on-boarding, and some other HR-related practices they need to know as a new kind of manager. Preparing them to

avoid or to face the issues and problems that they may face as an HR function within their team.


  Interview Technique

  Employee Orientation & On Boarding

  Developing Team

  Performance Review

  Attendance Management

  Managing a Diverse Workforce

  Privacy Issues

  Compensation & Benefits

  Managing Disciplinary Issues

  Terminating Employee

  Exit Interview

  Action Plan

Program Outline HR for Non HR Managers

2-Days N-HRNHR


HR for Non HR Managers

2-Days N-HRNHR

Recommended Participants •  HR Professionals •  New HR Managers



Implementing 5S at Work workshop is filled with exercises and role-playings on how 5S can be implemented in various office environments. The exercises and role-playings are aimed to have participants to straightforwardly

relate the 5S philosophy to the real situations that they encounter at the office.

Implementing 5S at Work

Program Overview


Professionals who are responsible to enhance the productivity of their team or unit.

Program Outline Implementing 5S at Work

2-Days N – I5SAW


  What is 5S?

  The 5S Principles

  Resistance to 5S

  Benefit of 5S

  Implementing 5S in the Organization

  Managing 5S by Setting Standards

  Managing 5S by Maintaining Standards


Training Schedule •  January 30 •  March •  May 4

•  July 19 •  September 12 •  November 27

Program Overview

Leadership Communication Toolkit Using NLP

88

The objective of this program is to inspire and to equip the participants with the knowledge and techniques on how to become an effective leader through Neuro-Linguistic Programming (NLP). By using NLP, it is

expected that they can complete their leadership qualities and perform in that role successfully.

After the training they can manage themselves better as leaders, can lead and manage their team effectively thus achieve better results and productivity for the organization.


Program Outline

  Managing Self

  Introduction to NLP Self Management •  How to set effective and achievable outcomes •  NLP Communication Models •  Understanding self learning systems (Visual, Auditory, Kinesthetic, Digital

Auditory) and how to maximize the results •  4 Learning Stages •  Habit & Anchor •  Presupposition •  Modeling

  Leadership Communication •  Building rapport effectively •  Pacing-Leading •  Matching & Mirroring •  Framing & Reframing •  Meta Model

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Leadership Communication

Toolkit Using NLP

2-Days N - LCNLP


Program Outline

  Leadership •  Coaching & Counseling •  5 Leadership Capitals •  4 Leadership Authorities •  3 Leadership Basic Actions •  Servant Leadership

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Leadership Communication

Toolkit Using NLP

2-Days N - LCNLP


Recommended Participants Any Supervisors, Assistant Managers, Managers and Team Leaders who need to lead their daily role.

Training Schedule •  February 23 ‒ 24 •  April 27 ‒ 28 •  July 25 ‒ 26 •  September 14 ‒ 15 •  November 28 ‒ 29

Leadership Development Program

Program Overview

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This program is specifically developed to help newly promoted (as well as existing) manager to develop their leadership capabilities & skills. Developing their leadership potentials that will enable them perform and

accomplish their (new) role as leader manager.

Those are qualities that this program try to introduce and to develop to any new leaders. This 3-day program will help participants in building their presence and abilities to create vision and rally others to commit to it.


  Introduction   Understanding strategies to identify personal strengths   Building shared vision   Leader’s role in team. Leading. Facilitating ideas.   Understanding leadership   Building trust   Understanding and managing change   Managing time   Managers vs. Leaders   Understanding types of thinking   Understanding and exercising the power of influence in leadership   Managing relationships   Systematic problem solving process fundamental   The basic of strategic planning   Supervising & delegating tasks

Leadership Development

Program

3 Days E-LDP


Program Outline

  Giving feedback. Communicating constructive criticism   Understanding non-verbal communication through body language   Managing meeting   Exercising presentation skills   Personal development   Conclusion

Leadership Development

Program

3 Days E-LDP


Recommended Participants •  Newly promoted supervisor/manager •  Existing supervisor/manager

Who want to enhance their effectiveness through leadership and management skill training

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Program Outline

Motivating Skill for (New) Team Leaders & Managers

Program Overview


This one-day workshop will help new and existing supervisors, managers, and team leaders create engaging, loyal, and energized workplace. Understanding what their team want and giving them opportunities to

become the real stars as they are expected to be

Program Outline Motivating Skill for (New) Team

Leaders & Managers

1-Day E - MSTM

  Exploring Motivation   Supervising and Motivation Approaches   Theories of Motivation   Goal Setting as Part of Motivation   Personal Values’ Roles as Motivators   Creating Motivational Work Atmosphere   Case Study


Recommended Participants •  New and Existing Supervisors, Managers and Team Leaders Who want to create engaging, loyal and energized workplace


•  August 1 •  October 19 •  December 11

Negotiation Skill for Professionals

Program Overview

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Negotiating is a fundamental fact of life. Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate in any situation. This interactive workshop includes techniques to promote effective communication and gives you techniques for turning face-to-face

confrontation into side-by-side problem solving.


Program Outline

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Negotiation Skill for

Professionals

2 Days E-NSP

  Introduction to negotiation

  What is negotiation

  Key attributes of good negotiator

  Preparing documentation and selecting a place for negotiation

  Self-presentation in negotiation (small-talk, attire, first impression, etc.)

  Establish common ground and how to use ground rules

  Bargaining stage

  Obstacle to mutual gain and how to turn them

  Dealing with negative emotions

  Closing phase

  Solution types



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Negotiation Skill for

Professionals

2 Days E-NSP

Any professionals who want to develop and to sharpen their negotiation ability in a professional setting.


Training Schedule •  February 23 ‒ 24 •  April 11 ‒ 12 •  June 6 ‒ 7 •  August 29 ‒ 30 •  October 24 ‒ 25 •  December 5 ‒ 6

Problem Solving & Decision Making

Program Overview


Everyone of us deals with problems and has to make decisions every single day in our life. From the moment we open our eyes in the morning until we go to sleep at night, we have to solve problems that come to our way and have to

make decisions. For both our personal and professional lives.

This Problem Solving & Decision Making workshop will help any professionals in recognizing problems, identifying solutions together with the appropriate steps and tools for it. This program will also help participants in making better

and structured solutions on their problems.


Problem Solving

And Decision Making

2 – Days N - PSDM

  Defining a problem

  Different types of decisions

  The difference between facts & information

  Common decision making mistakes & traps

  Problem Solving Model

  Problem Solving Tools

  SWOT Analysis

  Analyzing & selecting solutions

  Making a decision

  Planning & organizing a solution

  Exercises & Case Study

Program Outline


Recommended Participants Problem Solving

And Decision Making

2 – Days N - PSDM

Any professionals who want to have a better problem solving process supported by a better decision making process that lead to better results, applicable in their professional and personal lives.


Positive Mindset at Workplace

Program Overview


This training program is specifically designed to equip you with ways to evaluate your career, and facilitate you to develop the motivation to be progressive person who actively contributes in creating positive vibe at the workplace. This training program also designed to help you identify and manage de-motivating issues as part of your challenges

to stay positive and to continuously drive your best self actualization for your career advancement.



Positive Mindset at Workplace

1 – Day N – PMW

  The essence of positive mindset   Spiritual being versus material being   The Law of Principle and Process   The barriers to be positive people   The road to be actualized person at the workplace   Creative way to manage satisfaction and dissatisfaction

at work

Any professionals at any levels and new Managers and Supervisors who want to develop and to sharpen their positive mindset in a professional setting.

Program Outline


•  August 25 •  October 11 •  December 4

Professional Project Management

Program Overview


Professional Project Management workshop program is specifically designed to help project management professionals or practitioners to identify project management environment and managing project in line with the latest 5th Edition of A Guide to the Project Management Body of Knowledge (PMBOK® Guide) issued by Project Management Institute (PMI)®,

USA.

By going through project management body of knowledge step-by-step, the course discusses an integrated approach that balances the theories, methods and practices in managing project.


Professional Project

Management

3 – Days N – PMP

Benefit of Program

  Understand the project management framework.   Understand the PMBOK® Guide standards and processes in managing project.   Be able to apply the tools and techniques of managing project.   Use PMBOK® Guide to help their actual projects.   Be able to use knowledge from this workshop to pursue project management

certification issued by PMI such as CAPM® or PMP®.



Management


Program Outline

  Introduction to project & project management.

  Understanding the roles & responsibilities of PM.

  Understanding 10 project management knowledge

areas

  Project Scope Management

  Project Time Management

  Project Cost Management

  Project Quality Management

  Project Communication Management

  Project Human Resource Management

  Project Risk Management

  Project Procurement Management

  Project Stakeholder Management

  Project Integration Management

  Project initiating.

  Project planning.

  Project executing.

  Project monitoring & controlling.

  Project closing.

  PMI Code of Ethics and Professional Conduct



Management



Manager, Project Manager, Future/Upcoming Project Manager, Project Team Member or any professionals who wished to pass CAPM® (Certified Associate Project Management) or PMP® (Project Management Professional) exam.

This program will be delivered by our partner, DCOLearning.

DCOLearning programs are in conformance with the quality standards set and following the latest standard of PMBOK® Guide issued by PMI®.

Training Schedule •  January 9 ‒ 11 •  February 13- 15 •  March 13 ‒ 15 •  April 17 ‒ 19 •  May 15 ‒ 17 •  July 17 ‒ 19

•  August 21 ‒ 23 •  September 11 ‒ 13 •  October 16 ‒ 18 •  November 13 ‒ 15 •  December 11 ‒ 13

PMP® Fast Track Program

Program Overview


With PMP® Fast Track program, our participants and corporate clients can access the same project management knowledge sharing and learning experience combined with CAPM®/PMP® exam preparation sessions through less

face-to-face or traditional classroom time. Optimization at its best.

With this 4-days PMP® Fast Track program, participants and companies will have more cost-effective program investment in this challenging business time that requires better cost saving with the same program quality.

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Benefit of Program

Program Content


After this workshop, the participants will:

  Understand the project management framework.   Understand the PMBOK® Guide standards and processes in managing project.   Be able to apply the tools and techniques of managing project.   Use PMBOK® Guide to help their actual projects.   Be able to use knowledge from this workshop to pursue project management

certification issued by PMI® such as CAPM® or PMP®

All in all, participants will be able to manage their project(s) and achieve the objectives well whilst doing it in a professional-and-structured way.

•  4 (Four) days of Project Management knowledge based on PMBOK® Guide with introduction to CAPM®/PMP® exam and full-day simulation of the exam.

•  12 months of DCOValley access with more than 1,000 question bank.

PMP® Fast Track Program

4-days E – PMPFT

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Recommended Participants PMP® Fast Track Program

4-days E – PMPFT

Training Schedule


All Project Managers/Leaders. Project managers & leaders who wish to pursue PMP® certification or project team members who wish to pursue CAPM® certification

This program will be delivered by our partner, DCOLearning

•  January 9 ‒ 12 •  February 13- 16 •  March 13 ‒ 16 •  April 17 ‒ 20 •  May 15 ‒ 18 •  July 17 ‒ 20 •  August 21 ‒ 24 •  September 11 ‒ 14 •  October 16 ‒ 19 •  November 13 ‒ 16 •  December 11 ‒ 14

Project Management for Non Project Manager

Program Overview


Project Management for Non-Project Manager workshop is one of the special training program uniquely designed to help professionals from various backgrounds and positions who may not have or may have limited project management experience or background in learning project management with the common language.

The materials will adhere to the latest version of globally recognized project management standard, A Guide to Project Management Body of Knowledge (PMBOK® Guide) from Project Management Institute (PMI)®. Other than the benefit of getting the project management knowledge and practices, this approach will ensure that all participants

will have common project management language with other PM professionals from all around the world.


2 – Days N – PMPNPM

Benefit of Program PM for Non Project

Manager In this workshop, participants will do exercises and discussions in managing their project and in their last day of workshop they will present and discuss their own project assignment.

After this workshop, the participants will:

  Have and understand the project management common language.   Be able to manage their departmental project or their organization’s project.   Be able to adapt and to actively engage in project management setting and practice.   Be able to apply some tools and techniques of managing project.   Be able to use knowledge from this workshop to pursue a project management certification issued by

PMI® such as Certified Associate in Project Management (CAPM)® .


PM for Non Project

Manager

Program Outline

  Introduction to project & project management.   Understanding the roles & responsibilities of PM.   Understanding 10 project management knowledge

areas:   Project Scope Management   Project Time Management   Project Cost Management   Project Quality Management   Project Communication Management   Project Human Resource Management   Project Risk Management   Project Procurement Management   Project Stakeholder Management   Project Integration Management

  Project initiating.

  Project planning.

  Project executing.

  Project monitoring & controlling.

  Project closing.

  Project assignment presentation

(individual/group).




Management


Training Schedule

Manager, Project Team Member or Non-Project Management professionals (such as FA, HR, Educators, etc) who wish to know about managing a project or who have just recently assigned to manage their first project(s).

This program will be delivered by our partner, DCOLearning

•  January 16 ‒ 17 •  March 20 ‒ 21 •  July 5 ‒ 6 •  August 14 ‒ 15 •  October 9 ‒ 10 •  December 4 ‒ 5


Strategic Planning for Professionals

Program Overview

115

It is important that you and the people who work with you know the direction where your company is heading. Otherwise each of you will develop your own plan and prioritize based on your individual silo that will most probably head for nowhere. Building a strategic plan that inline with your organization vision, missions, and

values will get everybody on board heading to the same direction. Diverging the energy. Synergize.

This two-day program will help you build a strategic plan that you and your colleagues can relate to. Help you to describe what you want to do and get other where you want to go. Together.


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Program Outline Strategic Planning for

Professionals

2-days E - SPP

  Identify your personal learning objectives   Understanding Strategic Planning   Identifying Organization Values   Designing Organization Vision   Constructing Organization Mission   Performing A SWOT Analysis   Setting Goals   Assigning Roles, Responsibilities and Accountabilities   Gathering Support for The Plan   Making the Change   Exercise: Presenting Strategic Plan


117

Strategic Planning for

Professionals

2-days E - SPP

Recommended Participants •  Any Professionals Who are responsible in developing strategic planning for their organization


Training Schedule •  February 7 ‒ 8 •  April 27 ‒ 28 •  June 5 ‒ 6 •  August 2 ‒ 3 •  October 10 ‒ 11 •  November 14 - 15

Self Esteem & Assertiveness for Professionals

Program Overview

118

Being confident at work is essential for any professionals. A good dose of healthy self-esteem can lead a professional to opportunities that may expand his/her career. It is one of the key requirements to success. Combined with the ability to approach other in order to make them do or achieve what he/she wants it is truly an important quality of a professional.

This one-day workshop will equip participants with techniques that can help them improve their perception of their self-worth followed by techniques on how they can approach people to get what they want. Professionally.

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Program Outline Self – Esteem & Assertiveness

for Professionals

1-Day N - SEAP

  What is Self ‒ Esteem?

  What are some of the things that affect our Self-Esteem?

  Improving Self ‒ Esteem

  Building Self ‒ Esteem

  Create Self ‒ Confidence through their appearance and first impression

  Increasing Self ‒ Esteem

  Esteemed Confidence

  The Power of Thought

  Ask for What You Want

  Create What You Want


120

Self – Esteem & Assertiveness

for Professionals

1-Day N - SEAP

Recommended Participants •  Any Professionals Who want to improve their perception and their self-worth


Training Schedule •  January 23 •  March 30 •  May 18 •  July 4 •  September 27 •  October 31 •  December 7

Selling Skills – Smart Selling for All Professionals

Program Overview


High performing sales professionals are the ones who can identify potential customers’ needs, and able to persuade customers to responds favorably that will result mutual agreement between the buyer and seller. These high performing sales professionals know in order to reach the firm mutual agreement, they have to

meet the customers’ needs.

Through this 2-days workshop, participants will enrich their knowledge on the concept of customer focused selling and also explore the techniques and strategies that will benefit their professional as a sales person.


Selling Skills – Smart Selling

for Any Professionals

2 – Days N - SSP

  Essential Selling Skills

  The Sales Cycle (Initiate - Build - Manage - Optimize)

  Framing Success

  Setting Goals with SPIRIT!

  Path of Efficiency

  Customer Service

  Enhancing Your Sales

  Making Connections

  Ten Major Mistakes

  Finding New Client - Build Your Network

Program Outline




2 – Days N - SSP

Recommended Participants Any professionals who want to enrich their knowledge on sales and the the concept of customer focused selling and also explore the techniques and strategies that will benefit their professional as a sales person.


Stress & Conflict Management

Program Overview


Facing stress and conflict are the things that come across to us every day. As professionals we should be aware and know how to handle stress & how to find a good solution from a conflict.

In this Stress and Conflict Management workshop, participants will learn how to turn difficult situation into opportunities to grow with real case study and fun role play

.


Stress & Conflict

Management for

Professionals

2 – Days N - SCMP

  Conflict as Communication

  Benefit of Confrontation

  Preventing & Dealing with Problems

  The 3-steps of Conflict Resolution Models

  Managing Anger & Stress in the workplace

  The difference between positive and negative stress

  Source of stressors to be managed and anticipated

  The damages of failing stress management at the workplace

  Emotional and spiritual stress coping

  Creative transformation: how to change destructive energy into positive energy and get “Ahaaa-result”?

Program Outline




2 – Days N - SSP


Training Schedule

Any professionals at any levels who want to enhance their emotional intelligence skills in order to be a better professionals in resolving stress & conflict on their personal & professional life.

•  February 23 ‒ 24 •  May 30 ‒ 31 •  August 29 ‒ 30 •  November 14 ‒ 15

How a person manages their time dictates how many they can get the right things done in their personal and professional life. This course will help participants how to optimize their time management in dealing with so many daily life activities they have to get done. At the end of the course, the participants will learn how to schedule their time more effectively, how to stay on track and how to prioritize (more) important things. Keeping everything in

balance and stay productive.

Time Management for (New) Managers & Leaders

Program Overview


Program Outline Time

Management for (New)

Managers & Leaders

2-Days E-TMML

Recommended Participants Any professionals who want to develop and improve their time management in their personal and professional life

128

  Setting life’s goals.   Recognizing individual time-wasters.   Developing schedule.   Prioritizing.   Breaking indecision, procrastination, and other negative habits.   Managing activities.   Establishing boundaries and No situation.   Balancing life activities.


Training Schedule •  January 24 ‒ 25 •  March 20 ‒ 21 •  May 18 ‒ 19

•  July 19 ‒ 20 •  September 27 ‒ 28 •  November 14 - 15

2011 2013 2015 2016

How We Deliver !e Training…

30%

LECTURE EXERCISE/ROLE PLAYING

40%

Through active participation, mini presentation, group discussion, experience- sharing, fun related games and quiz, personal and group work exercises, presentation and evaluation. Participants will actively involve in exploring discoveries and engaging the discussions presented in this program.

DISCUSSION

30%


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Our Corporate Clients


  ABM Investama, Tbk   Altus Logistics   Aero System Indonesia   Amway Indonesia   ANZ Indonesia   Asuransi Bintang   Asuransi Jiwa Generali Indonesia   Australian Embassy Jakarta   Bank BCA Syariah   Bank BTPN   Bank Tabungan Negara (BTN)   Bank CIMB Niaga   Bank Maybank Syariah   Bank QNB Kesawan

  Bahana Pembinaan Usaha Indonesia (Persero)   BASF Indonesia   Becton Dickinson Indonesia   Bauer Pratama Indonesia   Berlian Sistem Informasi   Cantika Puspa Pesona   Canvas Developments   Cedefindo   Chandra Asri Petrochemical, Tbk.   Cipta Kridatama   Clariant Adsorbents Indonesia   Carl Zeiss   Daya Adicipta Mustika (Daya Group)   East Jakarta Industrial Park

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  Eastspring Investment   FMC Health & Nutrition   Freeport Mc-MoRan Inc.   Givaudan Indonesia   HERO Supermarket, Tbk   Indonesian International Education Foundation (IIEF)   Indosat, Tbk   Integrated Healthcare Indonesia, Tbk   International Recovery Ivo   Mas Tunggal ‒ Sinarmas Group   Jakarta Centre for Law Enforcement Cooperation

(JCLEC)   JAPFA Foundation

  K-Swiss International Manufacturing Ltd, Indonesia   Kaltim Prima Coal   Kiroyan Partners   Kompas Gramedia   Lexus Indonesia   Martina Berto, Tbk ‒ Martha Tilaar   Group Metrodata Electronics, Tbk   OCBC NISP   ORACLE Indonesia   SAI Indonesia  

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  PT. Givaudan Indonesia   PT. EATIKI (Qraved)   PT. GrabTaxi Indonesia   PT. Hitek Nusantara Offshore   PT. ICBC Indonesia   PT. Indesso Niagatama   PT. Jakarta International Container Terminal (JICT)   PT. Jardine Lloyd Thompson   PT. Jasa Marga, Tbk.   PT. Kreasiboga Primatama   PT. Raffles Medika Indonesia   PT. SANDVIK SMC   PT. Solu Sindo Kreasi Pratama (Tower Bersama)   PT. Syailendra Asia   PT. Takeda Indonesia   PT. Tetra Pak Stainless Equipment   PT. Vale Indonesia, Tbk.   PT. VivaStor Techno Logika   Petra Energy

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  Putera Sampoerna Foundation   Rabobank Indonesia Rajawali Corporate   School of Government and Public Policy (SGPP)   SunEducation   TOTAL E&P Indonesie   Triputra Group   UNFPA ‒ United Nations   Population Fund   Universitas Siswa Bangsa International (USBI)   USG Boral   JLC Asia

Indonesia’s People Development Specialist Foster & Bridge Indonesia focuses its services in Indonesia people development programs.

Professional Development One-Stop-Shopping Foster & Bridge Indonesia offers a wide range of management development programs for professionals to choose.

Professional Training Organizer with High Quality Delivery Foster & Bridge Indonesia team are training & development professionals who work in T&D business for many years. We believe that training program is not only about learning and sharpening skills. It’s about customer experience.

Professional & Highly Qualified Facilitator Foster & Bridge Indonesia facilitators are selected ones. They are practitioners with hands-on experience in their respective field. They are passionate people who love to share with others.

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Contact Person

Alia Sariputri (Putri) [email protected]

Frisca Panjaitan (Frisca) [email protected]

Maulidha Oktaviani (Lidha) [email protected]

www.fosterandbridgeindonesia.com

Office Main Representative Office Menara Palma, 12th Floor Jl. H.R Rasuna Said Kav.6

Kuningan, Jakarta Selatan 12950 Indonesia

Phone +62 21 2939 1228 Fax +62 21 2939 1111

Images by 123RF Photo Stock

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Training directory 2017 - 02

Self Improvement

Transcript of Training directory 2017 - 02