Train the Trainer with Wali Zahid Workbook

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Train the Trainer with Wali Zahid Workbook www.skillcity.co

Transcript of Train the Trainer with Wali Zahid Workbook

Train the TrainerGlobal Roll-out 2008 Workshop Leader: Wali Zahid

Train the Trainer Wali Zahid

www.myskillcity.com

Workshop ScheduleDay One Session 1 Introductions Course expectations & setting norms What makes a good training course The Learner Learning theories & learning styles

Session 2 Session 3 Session 4

Day Two Session 1 Session 2 Session 3 Session 4 Evening Basics of Training Delivery Exploring training methods & techniques The Trainer Presentation & feedback skills for trainers Preparing for group presentations

Day Three Session 1 Session 2 Video Training Resources Managing the training environment Ten Training Tips video Participants presentations Personal action plan Course evaluation Certificates

Session 3 Session 4

2008 Skill City 2

skillcity@live.com

Train the Trainer Wali Zahid

www.myskillcity.com

ContentsCourse Objectives Introduction What makes a good training course case studies The perfect training course So just what is training A trainer's various hats The Learner The Active Learner, the Reluctant Learner and the Passive Learner Learning experiences 2 scenarios What contributes to poor learning experience? How people learn? What makes a good learner? Establishing need in the mind of the learner How to identify the training needs of your teams Let's learn something about learning The hard cases Groups or individuals Handling groups Training Delivery Why are we doing this? Activities in the training room Types of training methods Demonstrations Giving Instructions Energisers and refreshers Anecdotes, or stories Sensory learning preference and task type Presenting information The dos and don'ts of delivery The Trainer What type of trainer are you? 2008 Skill City 3 skillcity@live.com

7 8 9 1112

14 15 16 18 20 21 22 23 24 25 26 27 28 29 30 31 33 35 36 37 38 39 40 41 42 43

Train the Trainer Wali Zahid

www.myskillcity.com

Feedback Feedback skills Negative feedback Presentation skills in the training room Picking up on signs from the learner (body language) Finally, evaluating your training Environment and Resources My dream training room How do you create a safe learning environment Training resources Video: Ten Training Tips by John Townsend Good things about being a trainer My action plan What happens tomorrow? Appendices A General training room checklist B Trainers kit C Room layout: possible arrangements D Classical learning theory E Blooms hierarchy of learning F Kolbs learning cycle G Sensory learning preferences H Stages of learning I J Context-specific learning Multiple Intelligences

45 46 47 48 49 50 51 52 53 54 56 57 58 59 60 61 62 63 64 66 68 70 71 72 73 74 75 76 78 81 82

K Analysing Training Needs L Dos and donts of training delivery M Some useful readings Articles A Question of Learning An Introduction to Learning Styles How Adults Learn About Wali Zahid

2008 Skill City 4

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Train the Trainer Wali Zahid

www.myskillcity.com

Key to Icons

Group based task

Role-play task

Writing task

Pair based task

Individual think task

Quiz

Instructor-led discussion

Task continues over page

Self study task

Verbal practice task

Video task

Assessed task

Reference task

Presentation task

Presentation task with video camera

Hand-outs

Learning game

2008 Skill City 5

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Train the Trainer Wali Zahid

www.myskillcity.com

Find someone who

We are going to start with a Mingle activity. This is quite a common way of opening a training course or workshop. Please stand up from your seats. Walk around the room. Speak to as many other participants as you can. Try to write a name in each space. Find someone who

1. ___________ has been on a workshop at the Skill City before. 2. ___________ has been the trainer on a workshop in the last 2 months. 3. ___________ has never conducted a training course before. 4. __________ has met the trainer of this workshop before. 5. __________ is feeling anxiety about this workshop. 6. __________ arrived here before you this morning. 7. __________ has developed training materials before. 8. __________ will be conducting training workshops in the near future. 9. __________ likes the way this training room is arranged. 10. __________ doesnt like the way this training room is arranged.

2008 Skill City 6

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Train the Trainer Wali Zahid

www.myskillcity.com

Course introductions: Some other ways to start a course We started with a Mingle activity. Can you think of other ways to kick off a training course?

2008 Skill City 7

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Train the Trainer Wali Zahid

www.myskillcity.com

Course objectivesBy the end of this course, you will have: learned the value of training and how it helps individuals and organisations found out about learning styles of individuals and various learning theories known how to design a training course learned the main do's and don'ts of delivering a successful course practiced preparing and delivering short presentations on course received feedback and advice from the trainer and peers prepared an action plan for your continued improvement as a trainer

2008 Skill City 8

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Train the Trainer Wali Zahid

www.myskillcity.com

IntroductionObjectives: By the end of this session, you will: have thought about what makes a good training course have considered just what training and learning are have got to know other participants on the course have thought about ways to open a training course

2008 Skill City 9

skillcity@live.com

Train the Trainer Wali Zahid

www.myskillcity.com

What makes a good training course? Case Study One

The 45 participants filed slowly into the bare windowless training room. At the front stood the trainer behind a lectern. The desks were arranged in rows across the room and name cards indicated who was to sit where. On each desk sat a thick file full of dense typescript, and on the front of each file was the title of the training course the participants were about to receive: The customer service skills. The course was to last five days. The trainer waited until everyone had sat down. Then she said: Good morning, participants. Welcome to the course. I shall be describing several theories of customer service with the strengths and weaknesses of each. You may think you know all about customer service, but I can assure you that even experienced people make lots of mistakes. That is why you are doing this programme. Now if you turn to page 23 in your file, we shall begin with the Tosspot Theory of Service Standards

Does anything make you feel that this training session is not going to be a lot of fun?

2008 Skill City 10

skillcity@live.com

Train the Trainer Wali Zahid

www.myskillcity.com

What makes a good training course? Case Study Two How about a training session which starts like this?

The 20 participants entered in groups through the open double doors and paused to look around the room. It was laid out with five round tables each with four chairs, the walls bore posters and pin-boards, and large windows lit the room with natural light. On each table lay pads of paper, pens and pencils, sweets and bottles of mineral water. From somewhere, relaxing music could be heard. The trainer was moving around the room, shaking hands, introducing himself and chatting to people as they came in. When the course was due to start, he turned off the music, smiled round at the people in the room and said: Shall we begin? My names Wali Zahid and Ill be your trainer for the next three days. Welcome to Training of Trainers. Ill talk about what were going to be learning in a moment; first of all lets introduce ourselves and summarise for the rest of the group what we hope to get out of the workshop. Can we start with you, ------?

2008 Skill City 11

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Train the Trainer Wali Zahid

www.myskillcity.com

The 'perfect' training course Here are some of the ingredients of a training course. Make some notes under each heading, describing what would make a good course.

Trainer

1. relationship between the participant and the educator?

Participants

Environment

Programme

Resources

2008 Skill City 12

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Train the Trainer Wali Zahid

www.myskillcity.com

So just what is training? Lets try and define our terms. Discuss these questions.

1. What is learning?

2. What is teaching?

3. What is training?

4. What is facilitating?

2008 Skill City 13

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Train the Trainer Wali Zahid

www.myskillcity.com

Mini Quiz: Look at these brief descriptions of people at work. Can you match them with the definition?A B C D E F Lecturer ___ Tutor ___ Someone explaining how to assemble a rifle. Someone preparing a class of O Level children for their GCSEs. Someone preparing a group of athletes to run a marathon. Someone encouraging workers to find ways to increase their employability. Someone giving prepared lessons to a group of university students. Someone helping a student to prepare for a test. ___ Trainer ___ Instructor

Teacher ___

Facilitator

___

Reflect: 1. As we can see, different job titles conjure up different images. What do you prefer to call yourself? A teacher, tutor, trainer, lecturer, facilitator, inst