Tracie Greer Indiana University Technology Center Consulting Tracie Greer Indiana University...
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Transcript of Tracie Greer Indiana University Technology Center Consulting Tracie Greer Indiana University...
Managing & Evaluating Student Employees: The Control Panel
Managing & Evaluating Student Employees: The Control Panel
Tracie GreerIndiana University
Technology Center Consulting
Tracie GreerIndiana University
Technology Center Consulting
What We’ll CoverWhat We’ll Cover
Who I am
Our Computing Community
Our Staff
Control Panel
Performance Record
Who’s Tracie?Who’s Tracie?Human
Resource Coordinator for
Technology Center
Consulting
Serve Academic and
Residential labs
4 Years In This Capacity
8 Years With Indiana
University
Extender of Opportunity
Indiana UniversityIndiana University
40,000 Students
24/7 Staffing
Remote Locations
Total Labs: 68
Total Computers: 2187
Academic Labs: 37
Residential Labs: 31
Consultants: 190
Supervisors: 26
Wide Variety of Skills Required
Wide Variety of Skills Required
Customer Service
Operating Systems
Software
Hardware
Peripheral Equipment
Networking
In-room Appointments
RAVE: Recognition, requesting Action, Venting and Escalating
consultant issues.
RAVE: Recognition, requesting Action, Venting and Escalating
consultant issues.
MentorMentor
Mentor Assignmen
ts
Weekly
Visit
Perf
orm
an
ce R
ecor
d
Revi
ew
Establish Ongoing Goals &
Expectations
All
Meetings
Docum
ented
Con
sulta
nt
Com
men
t
&
Agr
ee/D
isa
gree
Performance Record Features
Performance Record Features
Standards & Statistics
Training Records
Attendance Records Gold Stars
Professional Development
Issues
Ongoing Development
Plan
DIGITAL, REAL-TIME,
CUMULATIVE, FULL-
DISCLOSURE
Consultant Evaluation Process
Consultant Evaluation Process
Completes a Self
Evaluation using the
same criteria as the Mentor
Completes a Confidential
Staff Evaluation on their Mentor
and other Supervisors
Completes a Rehire
Request
Completes an
Availability Template for
the Next Semester if Applicable
The Evaluation ProcessThe Evaluation Process
The Mentor
Completes an Evaluation on the
Consultant from an Evaluation Site that
includes all pertinent information
The System Allows for a Click and Auto Fill Option to Expedite
Efforts
It Also Provides a Comment Box to Add
Comments
The Evaluation ProcessThe Evaluation Process
A Professional Staff Member
Reviews Consultant & Mentor Input
Makes Necessary Corrections
Has the Opportunity to
Make Additional Comments
Releases the Review in a Summary
Format
The Summary Auto Fills to
the Consultant Performance
Record
The Consultant Reviews and
Submits a Digital
Signature
Consultant Evaluation Summary
Consultant Evaluation Summary
Serves as Reference
Documentation
Starting Point for
Consultants Who
Continue Employment.
Session EvaluationsSession Evaluations
http://www.resnetsymposium.org/rspm/evaluation/
http://www.resnetsymposium.org/rspm/evaluation/