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Towards Process Improvement for Case Management
An Outline Based on Viable System Model and an Example of Organizing Scientific Events
Ilia Bider
4th workshop on Adaptive Case Management and other non-workflow approaches to BPM, Innsbruck, 2015
System 5 - IdentityChairs
System 4 - IntelligenceChairs
System 3 - CohesionChairs
….….Unit 1.1
System 4 - IntelligenceChairs
Submitters
….….Unit 2.1
Program committee members
Criteria
Topics
Categories
Guidelines
Submission template
Channels
Goal
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Motivation & Objective Process improvement
Workflow-based processes CM/ACM-based processes
Optimizing the flow of activitiesand usage of resources in relativelystable environment (creating a conveyor)
Increasing the quality of results ofknowledge workers cooperative workin volatile and changing environment
Eliminating wasteful activities,streamlining the flow, etc.
Improving templates and adjustingthem to changing environment
Six Sigma Lean … ???
Goal Goal
Via Via
Methods Methods
VSM?
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Plan of presentation1. Example to be considered.
2. Short overview of VSM
3. Applying VSM using the example
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Example to be consideredOrganizing a series of scientific events like AdaptiveCM workshop• Workflow perspective:
– Choose a conference to attached to – Submit a workshop proposal– Set up a website– Advertise the event– Set up a submission management system– Set up a PC– Gathering submission– Review– Make decision on submissions ….is well defined and can hardly be improved
• Another perspective need to be used for improvement
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Organizing scientific eventsGoal - for AdaptiveCM series:
“to bring together researchers and practitioners to discuss theoretical and practical problems and solutions in the area of non-workflow based approaches to BPM in general, and ACM (as a leading movement) in particular”
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Organizing scientific eventsParticipants in the process:
1. Submitters - producers and consumers at the same time
2. Members of PC committee – quality assurance
3. Chairs - overall responsibility for success of the events
The same person can play all roles (for AdaptiveCM)
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Organizing scientific eventsTools used
1. Event WEB site – Marketing and communication tool(AdaptiveCM 2015 - http://acm2015.blogs.dsv.su.se/)
2. Conference management system – operational management support (EasyChair - http://www.easychair.org/)
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Organizing scientific eventsTemplates
1. Topics - list of topics of interest (WEB site)2. Categories - submission categories to define the styles of papers (WEB
site)3. Guidelines to explain the styles to the potential submitters (WEB site)4. Submission template (EasyChair)5. Criteria used in the reviewing to ensure consistent reviews6. Channels – a list of channels through which to advertise the event
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Organizing scientific eventsTemplates - Criteria
1. Relevance (No, Implicit; Explicit)2. Categorization (the category is correct or should be changed3. Originality (Nothing new, Some, Substantial)4. Discussability (Low, Medium, High)5. Style (corresponds to the category?: No, Partly, Yes6. Language (Unacceptable, Acceptable, Good)7. Practicality (No, Not discussed, Could be, Definitely)
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Plan of presentation1. Example to be considered.
2. Short overview of VSM
3. Applying VSM using the example
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Viable System Model (VSM)
Viable system – a system that can adapt to the changing environment via adjusting itself to changes or/and influencing the directions in which the environment changes
VSM – defines the structure of the viable systemS. Beer, The Heart of Enterprise, Chichester : Wiley, 1979. .
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Viable System Model (VSM)
A. Golnam, G. Regev and W. A., "On Viable Service Systems: Developing a Modeling Framework for Analysis of Viability in Service Systems," in Exploring Services Science, IESS,2011,LNBIP Vol. 82, Springer, 2011, pp. 30-41.. .
Identifi ca tion Naming
System 1 Operations, Implementation, Delivery
System 2 CoordinationSystem 3 Control, Delivery management,
Cohesion, Homeostasis
System 4 Intelligence, Future, Heterostasis System 5 Identity, Policy
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Plan of presentation1. Example to be considered.
2. Short overview of VSM
3. Applying VSM using the example
![Page 14: Towards Process Improvement for Case Management. An Outline Based on Viable System Model and an Example of Organizing Scientific Events](https://reader035.fdocuments.us/reader035/viewer/2022070516/58711e021a28abe4448b46a5/html5/thumbnails/14.jpg)
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The idea1. Build a VSM model of an organization responsible for the process2. Relate templates to the components of the VSM model
– Which components are creating templates– Which components are using templates
3. Analyze relationship between– Goal and templates– Different templates– Templates and environment
4. Investigate whether it might help to understand improvement issues
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VSM for org. scientific eventsSystem 5 - Identity
Chairs
System 3 - CohesionChairs
….….Unit 1.1
System 4 - IntelligenceChairs
Submitters
….….Unit 2.1
Program committee members
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Relating templates to system 1-5System 5 - Identity
Chairs
System 4 - IntelligenceChairs
System 3 - CohesionChairs
….….Unit 1.1
System 4 - IntelligenceChairs
Submitters
….….Unit 2.1
Program committee members
Criteria
Topics
Categories
Guidelines
Submission template
Channels
Goal
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Relating templates to each other Goal Categories Topics Guidelines Submission
templateCriteria Channels
Goal
Categories x x
Topics x
Guidelines x
Submissiontemplate
x
Criteria x x x x
Channels x x x
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Does it looks obvious?• It might• … but the alignment often does not exist in practice
• A story from own experience – submitting an experience based paper to a conference:– EDOC 2014– POEM 2014– BPMDS 2015
M. Josefsson, K. Widman and I. Bider, "Using the Process-Assets Framework for Creating a Holistic View over Process Documentation," in Enterprise, Business-Process and Information Systems Modeling, LNBIP, Vol. 214, Stockholm, Springer, 2015, pp. 169-183
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Open issues
• How general the approach is?• If not general – where it fits best?• Processes driven by distributed virtual
teams?
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Q & A
Thank you for your patience
Questions and comments
Please
Contact: ilia@{dsv.su|ibissoft}.se