Top 5 IT Service Management Posts from January 2015
13
www.ServiceManagement360.com By David Pittman @TheSocialPitt
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Transcript of Top 5 IT Service Management Posts from January 2015
www.ServiceManagement360.com
By David Pittman @TheSocialPitt
www.ServiceManagement360.com
Service Management 360 presents strategies and best practices for IT service managers.
You will find blog posts, infographics, analyst reports and other resources on topics from application performance management to running a help desk.
www.ServiceManagement360.com
This imaginative, thorough piece demonstrates why Ingo is a Distinguished Engineer. He gathered more than 190 agent types that can be used to build Composite Applications, then grouped them according to their core technical elements into the familiar “periodic table” structure.
www.ServiceManagement360.com
“Just like molecules are built using chemical elements, Composite Applications are also based on core technical elements, such as operating systems, and hypervisors, databases, middleware, and so on. So wouldn’t it be natural building a periodic system of monitoring agents, just like a periodic system of chemical elements?”
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Julien’s first post for Service Management 360 indicates he will be a popular author. Here, he explains how he helps clients understand current storage requirements, determine a backup strategy, and compare virtual machine data protection.
www.ServiceManagement360.com
“Because data is the ultimate business-critical asset, it’s essential that data protection processes capture each byte—wherever it is—as quickly as possible. But how does that goal translate to infrastructure decisions in cost-conscious data centers?”
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Juergen penned two posts in January as part of a new series on how to “Do more with less” using cloud technology. Watch for several more posts from Juergen, coming every two weeks on Service Management 360.
www.ServiceManagement360.com
“We have to rethink the IT efficiency discussion by looking at the total enterprise IT spending and by starting a transformation of sharing IT responsibility … We now have to “virtualize” our middleware so it can be provided and operated with the IT department standards to reduce complexity in the lines of business and increase efficiency across the enterprise.
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Nathan’s specialty is writing technical docs, so he is adept at making challenging content readily accessible. In this second of a three-part series, he uses a “day in the life” example to describe how an operations center can improve quality, reduce work and keep customers happy.
www.ServiceManagement360.com
“With the amount of data passing through an operations center, when a problem re-occurs … operations staff can be blind to the pattern of re-emergence due to volume of data they process on a day-to-day basis. The key to fixing this is the ability to observe and analyze the historic data stream and automatically identify patterns of events that are indicative of recurrent issues.”
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Jason’s experience spans product management, product strategy and new product development, particularly around storage, servers and virtualization. In his debut post, he discusses why cloud, storage management and analytics make “the winning combination.”
www.ServiceManagement360.com
“It’s reasonable to ask ourselves, just how confident are we about our approach to data management? How do you handle new projects that require capacity—just bite the bullet and sign the check? … Perhaps a reassessment is in order.”
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