www.ServiceManagement360.com

By David Pittman @TheSocialPitt

www.ServiceManagement360.com

Service Management 360 presents strategies and best practices for IT service managers.

You will find blog posts, infographics, analyst reports and other resources on topics from application performance management to running a help desk.

www.ServiceManagement360.com

Sarah Dudley shot an arrow through the heart of the Valentine’s Day euphoria with this creative look at the positive aspects of SaaS. If you are commitment-phobic or tired of being nagged, SaaS is your perfect mate!

www.ServiceManagement360.com

“What do I do if I don’t have a Valentine’s Day date?” Maybe this really bothers you or maybe you already have hot date plans with Netflix and the pizza delivery guy. We’re not here to judge. We’re here to offer a solution. … You will find a compilation of all the reasons you should forsake romance for a far better alternative: IT Service Management Software-as-a-Service (SaaS).”

Read the full post

www.ServiceManagement360.com

In another SaaS-related post, Manish Aggarwal broke the news about the new software-as-a-service version of IBM Cloud Orchestrator. Read this post to learn the three key advantages of this new offering and to see why Manish says you now have “The power of choice.”

www.ServiceManagement360.com

“Clearly, the market is moving strongly toward SaaS and for the right reasons. While on-premise solutions will retain their ground, SaaS offerings provide a great alternative for enterprises that may find the rigors and complexities of a traditional on-premise deployment overwhelming. …But there will be 3 key advantages from a customer perspective for the on-cloud version.”

Read the full post

www.ServiceManagement360.com

In her blogging debut on SM360, Celeste described how her company discovered they could do away with a third-party product by implementing new features in Tivoli Storage Manager for Virtual Environments.

www.ServiceManagement360.com

“Our environment is moving out of physical servers and into VMware guests for every system possible. The size of our VMware environment has doubled since 2011. We have virtual center upgrades at least once a year which often require moving every VM from one environment to another. With Tivoli Storage Manager for Virtual Environments, the transitions have been smooth.”

Read the full post

www.ServiceManagement360.com

If you’re a parent, you can relate to Denny O’Brien’s post about wanting to avoid a “public meltdown.” If that meltdown is with your kids, that’s one thing, but if it’s in your IT operations … Well, you would like to keep your job, right? Denny is our second new blogger to crack the top five this month.

www.ServiceManagement360.com

“As a parent, it didn’t take long for me to discern that operating purely in a reactionary mode wouldn’t cut it. The more proactive I could be with my spawn the better, be it with packing additional snacks or a handful of DVDs for road trips ... I’ve quickly discovered that, save for the temperamental toddlers, IT Operations is truly no different.”

Read the full post

www.ServiceManagement360.com

In this always-on, ever-connected world, things fly by rapidly. It’s easy to miss good content. That’s why I highlight the most popular ITSM posts for you. I guess you appreciate that, since you pushed my post into the top five again this month. Thank you!

Read the full post

www.ServiceManagement360.com