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Innovation in Capgemini UK

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Sources for Innovation

Insight, accident

New scientific discoveries and

findings

Market studies

Conflictingdemands

Analogy

Problems, Troubleshooting

INNOVATIONINNOVATION

SolutionDiversification

Forecasts

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Innovation in a Service Industry

Supplier PerspectiveClient Perspective

Existing Idea/ Solution

New Idea/ Solution

InternalExternal

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For Capgemini UK, Innovation comes from

Client Engagements

Capgemini Global

Capgemini Geographies,

Disciplines

Individuals

Alliance Partners

New Partners, Academia

Service LinesUK & India

Sectors

INNOVATIONINNOVATION

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The Innovation Management Committee

INNOVATIONINNOVATION Sales & Clients

Service Lines

Park or Discard

IMC

Pilot Service Offer

Representation from across the business Meets regularly, considers Innovation Ideas Agrees to proceed to pilot, park or discard Meetings minuted, decisions communicated

Pilot Capability

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Innovation Management Process

1.Initiate

2. Shape

3. Review

& Decide

6. Action

8. Close

5. Park/ Discard

4. Invest

7. Support

Sectors Service Lines

Partners

People

Clients

InnovationPortal

Communicate

Communicate

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Innovation Portal

James Surowiecki’s "The Wisdom of Crowds” –

• "large groups of people are smarter than an elite few, no matter how brilliant - better at solving problems, fostering innovation … predicting the future.“

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The innovation portal allows our people to :• enter ideas in a “safe” manner

• vote (and comment) on their colleagues ideas

• See response from the organisation

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A few examples of applied innovation

Rapid Design Visualisation

The University in Sales and Delivery

Use of the Cloud – external and internal

Internal Audit

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RapidRapid

Rapid Iterations Allowing Earlier

In Process Solution Design

Increasing Opportunities

For Feedback & Improvement

Balancing Standards With Customisation

Collaborative Design Approach

To Deliver Business Solutions

Within Defined Constraints

DesignDesign

Using Simulations To Explore

Complex Ideas With business &

Technology Users

Setting & Managing

Expectations

VisualizationVisualization

Rapid Design Visualisation

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Moving from L&D to S&D

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Over 10,000 Capgemini people each year use the University - a world leading capability in facilitation, presentation, education

Now available for client use :

Customer staff attend Capgemini training

Custom-built training programmes

Showcase the customer – and business issues Coming to Capgemini University was a very good experience. I found a lot of

energy and interest from all the people I met.

What stood out in particular was the openness and the curiosity I encountered. That was excellent …

..it isolates them in a good way and it’s a slightly different environment to the usual offsite environment ….

It’s very innovative, compared to the usual “death by PowerPoint” training that they get elsewhere.

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The Business Issue:

Data security – leaks and selling data – resulting in lost revenues and loss of Intellectual Property

Breaches of confidentiality / leaks resulting in damage to the organisation’s reputation

Affects most if not all organisations in the public and private sector

Internal Audit

An Integrated Audit Solution

Uses a sophisticated suite of integrated data mining techniques

Provides initial alerts for further investigations

Tracks behavioural patterns

Enables both internal and external security to be considered

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Capgemini and the Cloud

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Alliances and partnerships with Google, Amazon and others

Designed and Implemented Google based desk-top platforms at clients in Europe and US

Also starting to use Amazon Elastic Computing for internal development work

And who need a “pay as you go model”

We use AWS to radically reduce cost of solutions where:

Clients with highly variable demand

Who don’t have issues with security

And who need a “pay as you go model”

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Summary - Critical success factors?

Have a process – stick to it.

Build a “shaping” stage – many good ideas need “forming”

Recognise contributions – provide feedback – evidence of action

Remember – it is all about exploitation

And Communicate, Communicate, Communicate

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