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How open and collaborative are public administrations in Europe?

A benchmarking perspectiveOctober 2011

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Member States and the European Commission have collectively decided to measure progress against this goal of Empowerment and have launched a pilot benchmark on this topic.

Why benchmark Open and Collaborative Government?

eGovernment is a fast-moving target and the EC benchmarking has to anticipate

new measurmement priorities.

The new 2012-2015 eGovernment Action Plan outlines Empowerment as a key priority for European public administraions:

Citizens and businesses are empowered by eGovernment services designed

around users’ needs and developed in collaboration with third parties, as well as by increased access to public information, strengthened transparency and effective means for involvement of stakeholders in

the policy process.

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A Pilot Study focused on the development of a Measurement Framework of Open Government and Transparency Policies

OECD definition: Open Government means a government open to the contribution of citizens and society to co-create public value and engaged to respect three main principles: insure full transparency of its actions, its processes and its data, enable participation of citizens to its decisions and processes, promote and accept the collaboration of citizens to the production of its services.

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Scope: ICT support to Open government: measuring the level of development of online Government activities aimed at guaranteeing Transparency, enabling Participation and involving Citizens in the Collaborative production of content and services

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The Methodology adopted resulted in identifying 8 measurable indicators

Workshop sharing MS experiences in November 2010

Design of the Measurement Framework and Method paper

Data collection: 3 surveys:

• MS representatives survey

• Web survey of Public Authorities ‘ websites:

• Web survey of Service Providers delivering online services

Elaboration of results and calculation of indicators

With the collaboration of 10 Member States, playing a key role from beginning to end in:

• designing the measurement framework,

• providing policy insights

• validating the results of the web surveys

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The pilot study as such has generated data related to 8 new benchmark indicators. As part of the Member State survey on Policy Strategy and Monitoring:

1. Policy Transparency indicator 2. Participative Policy-making indicator 3. Collaborative Policy-making indicator

As part of the Institution-based web survey: 4. Openness of Policy Process indicator 5. Online Collaboration indicator 6. Organisational Transparency and

Accountability indicatorAs part of the Service-based web survey:

7. Transparency of Online Service Delivery indicator

8. Management of Personal Data indicator

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The Indicators’ Framework

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Unit of analysis

Indicator Description

Policy strategy and monitoring indicators

Policy Transparency Indicator

Assesses the extent to which Governmental performance, processes and data are made transparent during the various phases of Policy-making and reporting of governance performance

Participative Policy-making Indicator

Captures the extent to which Citizens/Businesses are actively being involved by Government in the Policy-making processes

Collaborative policy-making Indicator

Assesses the extent to which Citizens/Businesses are actively being involved by Government in the production of Government services

Institutions' Indicators

Openness of the policy process Indicator

Measures the availability on institutional web sites of characteristics of Openness in the policy process, e.. the extent to which these web sites stimulate and facilitate Consultation with Citizens/Businesses

Online Collaboration Indicator

Measures the extent to which institutional web sites facilitate and stimulate Collaboration in the Policy-making process, e.g. through the use of social media tools

Organisational transparency and accountability Indicator

Measures the extent to which institutional web sites provide information and guidance to understand the organisations’ processes, performance and data

Online Services' Indicators

Transparency of the online service delivery Indicator

Measures the extent to which a user is guided through and informed of the characteristics of a Government service during the various process steps of online service delivery (i.e. gets acquainted with a service, uses a service, obtains support and can give feedback on the service)

Management of Personal data Indicator

Measures the extent to which it is clear for a user which Personal Data the Government holds and how it is used/stored/exchanged/protected and to which extent a user can access and modify his Personal Data

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Policy Strategy and Monitoring Indicators (Indicative data)

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100% = Full implementation

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Transparency, Participation and Collaborative Government Indicators (Indicative data)

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100% = Full openness, collaboration, transparency

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Transparency of Online Services Delivery Indicator (Indicative data)

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The figure shows the main steps of the Customer’s Journey

Transparency decreases as the citizen progresses along the delivery chain

100% = full transparency

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Conclusions and Lessons learned – a promising indicator

Useful insights on state of the art and potential feasibility of an EU benchmark Issue still evolving – difficult to cristallize quantitative indicators Modeling the process (Customer’s journey) very promising approach Review the design of the measurement framework – still too many indicators,

sample too small, methods too supply-side oriented Needs more demand side approach and more work to focus on objective

parameters Find adequate ways to deal with diversity Experiment some more – try with social media analytics?

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A benchmarking methodology for Open Government in the EU 27 would be the first of its kind and scale around the globe!A benchmarking methodology for Open Government in the EU 27 would be the first of its kind and scale around the globe!