To Drive Sales on eBay, Consider UPSBoost Your Customer Satisfaction — and Your Business — with these Top Tips.

Positive customer feedback is an important key to success in selling on eBay — the more, the better. If you provide a positive shipping experience, your customers are more likely to be satisfied. High ratings from buyers can lead to better visibility on eBay searches, discounts on eBay fees and repeat sales. eBay encourages buyers to leave detailed seller ratings, known as DSRs, in four categories, and UPS can help you in all areas except one … describing the item you’re selling is up to you! Follow the tips on the back to increase your chances to earn high

customer satisfaction marks on eBay.

www.ups.com/ebay

To set the calculator, in My eBay:

On the My eBay page: 1. Go to the Account tab and

select Site Preferences

2. Next to Shipping Preferences,select Show

3. Next to Offer carrier-specificdiscounts to buyers, select Edit

The Shipping Rates preferences page is now shown:4. Select Offer cheaper online/

discounted shipping ratesfor your listings

5. Check UPS Standard List Rates

6. Click on Save Settings

Before You List• Enroll in the UPS Special Pricing Program for eBay Sellers or the UPS Savings Program

for eBay PowerSellers. The programs offer discounts off UPS Standard List Rates ofup to 32% for Air shipments, up to 25% for International shipments, and up to 23%for Ground shipments. The more you ship, the more you save. Visit the UPS ShippingZone in eBay’s Shipping Center to sign up, get details, restrictions and more. Go towww.ebay.com/ups

• eBay PowerSellers, to sign up, get details, restrictions and more, go towww.ebay.com/upspowersellersavings

When You List• Offer more than one shipping service level. For example, offer UPS Ground service and

an express service like UPS Next Day Air®. Time-sensitive buyers will appreciate the choice.

• If you are shipping internationally, state that customs fees, duties and taxes may apply.

• Plan your packaging, or rely on the professional packing experts at The UPS Store®.

• Consider specifying same day or one-day handling time and ship within that timeafter your buyer pays. (If you’ve planned your packaging, handling will be a breeze.)

• Use the eBay Shipping Calculator to make it easy for you and your buyers to deter-mine shipping costs. Once you’ve enrolled in the UPS Special Pricing Program foreBay Sellers or the UPS Savings Program for eBay PowerSellers, you may want tocheck your preferences for the Shipping Calculator.

• Pass the savings on to your buyers! Doing so increases your chances of getting evenbetter DSRs!

© 2014 United Parcel Service of America, Inc. UPS, the UPS brandmark, the UPS Ready mark, and the color brown are trademarks of United Parcel Service America, Inc. All rights reserved 01970545 REV 7/14

eBay Selling TipsAfter It Sells

• Make shipping easy by using one of theoptions below to automatically populateyour eBay order detail when printing yourUPS labels:

– PayPal Shipping: Simplify Your ShippingWith PayPal®. PayPal offers a convenientand easy way to take care of yourshipping needs. Click the Print ShippingLabel button from My eBay, or accessUPS Shipping from your PayPalAccount Overview or History page.www.paypal.com/shipping

– Marketplace Shipping at ups.com:Login to ups.com® to take advantageof marketplace shipping with UPS,including label printing for orders fromeBay as well as other marketplaces.Marketplace shipping at ups.com helpssave you time with automatic connec-tions to your order information, fastshipment processing and automatictracking number updates. It providesthe robust functionality that comes withshipping at ups.com. www.ups.com/marketplaceshipping

– UPS Ready® solutions provideadvanced features to support yourshipping needs. These solutions aredesigned to support sellers with highervolume sales, higher order values, andfunctionality like international docu-mentation, thermal label printing andconnectivity with UPS WorldShip®. Ifyour needs fall in this area, you maywant to consider a UPS Ready solutionsuch as ShipGear®, ABOL Software, orShipWorks. For more information, goto http://www.ups.com/media/en/eBaySolutions.pdf

• Always upload shipment tracking informa-tion to My eBay. Even if you don’t shipthrough PayPal, you can easily uploadUPS tracking information to eBay. Learnmore at ebay.com/sellerinformation/video/uploadtracking.html

• Include an attractive packing slip with thedate of sale, payment and shipment infor-mation, plus a note of thanks for the sale.

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