TLMC Corporate Presentation-v 1.2
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Transformation Services www.lastmileconsultants.com
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Last Mile is a consulting and training organization, offering services in the area of domain led software quality assurance and software testing.
Transcript of TLMC Corporate Presentation-v 1.2
Transformation Services
www.lastmileconsultants.com
The Last Mile Family
• 23 years of experience in
leading large test
transformational programs
• Set up and delivered end-to-
end test programs for Fortune
500 customers
• Quality practitioner and
speaker at industry leadership
seminars
Diwakar Menon Vallari Shah
• 20+ years of experience in Top
10 consulting firms
• Hands on delivery manager
with design & architecture and
program management
expertise
• Managed end-to-end services
and product portfolios
Jyoti PrabhuAnil Balan• 20 years of experience in
delivering end-to-end test
transformation programs
• Innovatively set up co-location
centers to enhance test velocity
• Experience across multiple
GEOs and varied sizes of
engagements
• Voted best for customer delight
amongst delivery peers
• 15 years of experience in
setting up and operationalising
test Centers of Excellence
• Certified 6-Sigma Blackbelt with
focus on enhancing customer
delight through cost and
process optimisations
• Deep experience in NASSCOM
top 4 organisations
Our Consulting Services
Consulting
Services
Test Process Management
• Process Maturity Assessment
• Process Improvement Roadmap
• Process Change Management
• People Change Management
Test Bid Management
• Bid Structuring
• Solutioning
• Estimation
• Commercial Models & SLA/KPI
Definition
Specialist Test
Services
• Testing practice assessments
• Test transformation consulting
• Test Automation Assessment & Roadmap
• Performance & Security Test Assessments
ServicesTest Outsourcing
• Vendor Assessment & Management
• Business Case Definition
• Outsourcing Model
• Improvement Assessment & OversightTest Center Of Excellence
• Test Organisation Set up
• Process Framework Set up
• Competency Evaluation & Mapping
• People Change Management
• Business Case Definition
Test Program Management
• Program Organisation & Management
• Reporting & Oversight
• Metrics & Analytics
• Automation Management
• Business Case Definition
Specialist Test Services
ChallengesQuality
Improvement
Cost
Optimization
Reduce
Time to Market
Test
Transformation
Consulting
Performance &
Security Testing
Consulting
Testing Practise
AssessmentsWhat we do
Key Success Measures
Better Customer
Experience
Test
Automation
AssessmentConsulting Consulting
Current State
Analysis
Provide Strategy &
Roadmap
Prioritize
transformation goals
TPMI (Test Practice Maturity Index) & Maturity Roadmap
Identify tools, predict
ROI
Transformation
Planning & Education
Review Current Status
SWOT/TOWS
Future Strategy
Assess Key Challenges
Implementation Support (Optional)
Benefits
Assessment
Identify focus areas/tools
Provide Strategy
Assess Non Functional
Requirements
Assess Build Operate
CoE Setup Solution
Providing E2E Testing CoE Implementations
Cost Challenges Quality Challenges Multiple Teams,
Diverse Practices
Resource Optimization
Challenges
Define
Test Center of Excellence
People FocusOutcome Focus
Test
Organization
Framework
DefinitionOperational
Process
Competency
Evaluation &
Mapping
Competency
Development &
Certification
Metrics &
Success
Measures
Standard Practises Predictable Quality
Test Outsourcing Management
Assess Manage Track
Outsourcing Management
Define
Need to Optimize
Costs
Skill/Capability
Challenges
Multiple Teams,
Diverse Practices
Lack of Visibility of
Business Benefits
Outsourcing Management
Outsourcing FrameworkOutcome Focus
Vendor
Assessments
Business Case
DefinitionOperational
Management
Right Skilling Performance
Score Cards
Risk Management KPI’s & SLA’s
Right Shoring
Test Process Management
Assess Manage Track
Test Process Management
Define
Need to Standardize
Operations
Need to define an
improvement
roadmap
Need to right skill
teams
Lack of Visibility of
Business Benefits
Test Process Management
StandardsFramework
ImprovementFocus
Maturity
Assessments
Process Change
ManagementImprovement
Roadmap
People Change
Management
Performance
Score Cards
ChangeManagement
Metrics BasedManagement
Test Program Management
Assess Manage Track
Program Management
Define
Multiple test
engagements spread
across different vendors
Lack of alignment to
business strategy
Lack of
optimization and
continuous
improvement
Lack of visbility of test
progress and business
outcomes
Program Management
Program Management FrameworkOutcome Focus
Vendor
Rationalization
Business Case
DefinitionOperational
Management
Right Skilling Metrics &
Analytics
Risk Management Metrics Driven
Right Shoring
Test Bid Management
Assess Manage Track
Bid Management
Define
Need to upscale your
service offerings
Need to articulate
your solution benefits
Need to right-
shore and right-
skill your offering
Need to estimate and
manage risks
Bid Management
E2E Bid DeliveryCustomer Focus
Bid Evaluation Business Case
DefinitionSolution
Articulation
Commercial
Modeling
Collaborative Approach Total Confidentiality
Bid Structuring Customer
Interactions
Test Competency Management
Assess Manage Track
Skills Management
Define
Need to align skills with service
offerings
Need to enhance skills with
time
Need objective
assessment of skills
Skills Management
Quantitatively DrivenCompetency Focus
Map Existing
Skill Base
Define Skill
TargetsDefine
Competency
Roadmap
Collaborative Approach
Assess
Performance
Institutionalise
Competency Model
Our Methodology
Transforming Test
Engagement
• Focus on the Test Process
• Getting the Right Test Skills
• Leveraging the Right Test Technology
Test
• Minimization of Risk
• Transparent Governance principlesTest
Management • Metrics and Analytics
Test
Services
• Delivery of Test Benefits
• Quantified Cost Savings
• Maximizing RoI
The Last Mile Way
• Customer Centricity
– Keeping the customer needs at the core of what we do
• Driven by leadership in thought
– Change is never easy, rallying people around it is what we do
• Pragmatic Innovation• Pragmatic Innovation
– Focused on the parameters of customer delight, quality, time and cost
• Business outcome driven
– The need to ensure that end outcomes are attained is what the journey is
about
Accelerated Learning Services
The Last Mile - is the final leg of making that leap and usually, the one
fraught with the biggest challenges. It is here that you garner all that
which you have learnt before, hone it and accelerate towards the finish,
with a desire to be the best!
The Last Mile recognizes this need and
Why Last Mile
The Last Mile recognizes this need and
seeks to help you to deliver to the
expectations of the stakeholders in your
career, your organization and its
customers.
Global Testing
Revenues in USD
Billion
Off-shored Testing
Revenues in USD
Billion
Indian Testing
Revenues in USD
Billion
Software Testing Industry Outlook
Source: NASSCOM FY-2010
• Traditional Services - Testing bundled with development process
• Independent Testing - Testing services provided by a team not part of the development team.
Software Testing Industry Outlook
Testing Workforce - 63000 with a
growth of 1.9%
Share in Total IT Employees ~6.3%
CAGR growth of ~20 per cent over
last 4 years
Source: NASSCOM FY-2010
The Last Mile Approach
Challenges as we see:
• Lack of industry led curriculum
• Knowledge & skill gap between industry demands and existing talent
• Less or minimal placement
• Impact to college ratings - placement driven
LMC' s Approach
• Blend the curriculum with corporate needs• Blend the curriculum with corporate needs
• Integrate Technology & Domain Knowledge
• Build Academia - Industry Convergence
– to reduce skill gaps
– increase industry interaction to bridge gap between books & reality
– act as change enabler in student mindset- think like a manager
– expose to business models, economic demands & technological innovation
– inculcate corporate values & qualities like passion, integrity & commitment
• Focus on Knowledge Creators, not just Knowledge Disseminators
• Training
– Last Mile offers a suite of onsite, public and customized in-
company training programs in Software Testing, Testing
Methodologies, Quality Management, Software Engineering
& Management and Soft skills with emphasis on domain
knowledge.
Our Learning Offerings
• Certification
– ISTQB
– CSTE
– CSTM etc.
Partnering with TLM gives you the advantage of leveraging:
T: Testing expertise across domains
Telecom
Banking & Financial Services
Healthcare
The Last Mile Advantage
L: Learning methodologies, tools and techniques
M: Multi-faceted approach of understanding, learning that includes Soft skills,
Aptitude and Reasoning
Classroom eLearning Case studies
