SCAN: ORGANIZATIONAL SUSTAINABILITY INTELLIGENCE

SUSTAINING VALUES FOR SUCCESS

Societal interests are no longer problems but opportunities for organizational development, growth and profitability.

The new challenge of leaders is to change their mindset to one of

connectivity and integration of the diverse viewpoints of theirstakeholders.

1. Paradigm shift

The journey begins by recognizing the dilemmas an organization faces with these stakeholders – the Ten Golden Dilemmas*.

This new paradigm is challenging; is profitable; is rewarding.

* See Appendix

2. Who is Trompenaars Hampden-Turner

• Founded 25 years ago by two original thinkers: Fons Trompenaars and Charles Hampden-

Turner.

• Headquartered in Amsterdam with offices in Boston, UK and Tokyo. Network of associate

consultants in USA, Europe, Australia, China, India, Japan, Singapore and South America.

• Our database of more than 80,000 international leaders and managers is the world’s largest

cross-cultural database. Our cutting-edge research serves as a basis for innovative and

creative approaches and our mindset is to continuously improve and innovate our

intellectual property to match our clients’ needs.

• Numerous publications in 15 languages, including the bestseller Riding the Waves of • Numerous publications in 15 languages, including the bestseller Riding the Waves of

Culture, Understanding Cultural Diversity in Business. Our latest book: The Global M&A

Tango (2010).

• We advise, train and coach many of the world’s largest global companies (Fortune 500).

• Key areas: globalization, cross-border M&A, building global high performance culture,

sustainability and developing global leadership capabilities.

• Improvement of global effectiveness of organizations through best practice consulting by

benchmarking, training in Dilemma Reconciliation, coaching from Values-to-Behavior and

Performance processes, team building through Working Together for Results programs and

ongoing research.

3. Sustainability as we see it…

As experts in the field of connecting different viewpoints and values our

research and consulting practice reveals that:

� to achieve sustainable success, organizations need to integrate the

competing demands of their key stakeholders: operational processes,

employees, clients, shareholders and society.

� by incorporating society’s perspectives and strengths into the core

operations, organizations significantly enhance their growth, productivity operations, organizations significantly enhance their growth, productivity

and innovation. Leveraging this opportunity, requires a change in

mindset.

� these integrated solutions tap into the organizational and personal

values of your employees and result from reconciling the dilemmas that

organizations face. In this process, innovative solutions are essential.

� in order to help organizations achieve sustainable success, a key step is

to obtain sustainability intelligence. We offer this through our

Sustainability Scan.

4. Our approach: THT Sustainability Scan

• Assessment of the most significant

organizational dilemmas resulting

from conflicting stakeholder demands

• Gap analysis: assessment of how

the organization approaches these

dilemmas – current versus ideal

• Obtain an understanding and

prioritize the key challenges the

organization faces with its various

stakeholders

• Assessment of the

leadership and

management

competences in

creating value

through dilemmas

• Assessment of organizational priorities regarding

stakeholder relationships

• Assessment of the organizational readiness for

transformation

• Inventory of personal values of your employees

• Inventory of the organizational values

• Obtain an overview of

the strengths

and weaknesses of the

leadership and

management in

• Identify which stakeholder(s) the organization focuses its

attention

• Obtain an overview of how your employees assess the

organization’s readiness to change for sustainability

Dia

gn

os

isO

bje

cti

ve

sOrganizational

Dilemmas

Leadership & Management Competences

Organizational &

Personal Values

• Identify the organization’s ability to go

beyond one-sided solutions

• Insight into the organization’s current

strategic and operational challenges

in order to know where to focus attention

• Identification of the key opportunities to

be realized with your

stakeholders for performance

improvement

• A map for dialogue on reconciliation for

sustainability

management in

addressing the

organizational dilemmas• Obtain an overview of your employees’ personal values to

assess the degree to which these are aligned with the

organizational values

• Determine the extent to which organizational values are

known and lived amongst employees

• The complex world

needs leaders and

managers with global

mindsets. We identify

development

opportunities to

increase this capability

for sustainable

performance

Ob

jec

tive

sB

en

efi

ts

The scan helps identify areas of opportunity as a part of the roadmap for the organization that can (1) tap into personal values of your employees (2) support

teams to accomplish their goals and innovative breakthroughs and (3) effectively address the most significant challenges with different stakeholders

• Insight into the current focus in terms of stakeholder

relationships to identify which role these can play in your

organizational performance for sustainability

• Insight into whether your organization is ready for

transformation into a sustainable organization

• Awareness of the personal values of your employees as a

source of employee engagement and organizational

effectiveness

• Insight into the organizational values as the foundation of

effective, sustainable performance

Analysis Report

5. Overview Sustainability Intelligence

Presentation by Fons Trompenaars at the CSR Compact Summit 5-6 September 2011

Online

Scan

Face-to-face/ virtual report meeting

Co-designing a roadmap to embed values for sustaining success

Validating Interviews (optional) In-depth Analysis

Report

or

6. Terms of reference1. Online scan:

• Option to add organization-specific questions if required

• Time investment: +/- 25 minutes per participant

• Target group: +/- 150 respondents, leadership and management levels

• CSRCompactreview

2. Validating interviews (recommended) for in-depth analysis:

• Key players, selected by your organization

• Time investment: 1-1.5 hours per interview

• Either face-to-face or by phone

3. (In-depth) Analysis report:

• Analysis report: quantitative and qualitative overview of organizational dilemmas; strategic and operational opportunities;

organizational culture; leadership and management competences and recommendations.

• (In-depth) analysis report: above scan with additional analysis and recommendations, as validated through interviews.

Fees: Reduced fee for Singapore Compact members for report and daily fee rate of 4 interviews per day

4. Face-to-face/virtual report meeting:

• Discussion of key implications of the (in-depth) analysis report

• Either face-to-face or by phone

5. CSR Compact Summit, 5-6 September 2011:

• Presentation by Fons Trompenaars on the anonymous sustainability benchmark results of all participating organizations

6. Possible next steps:

• Developing initiatives which map your stakeholders and their impact on your organization; facilitate a dialogue with your

stakeholders; design solutions which create shared value for both your organization and society; and embed values and

solutions for sustainability.

• Co-creating a systemic approach linked to current initiatives and change vehicles, such as leadership development

programs, HR systems and processes etc.

APPENDIX

Operational

Efficiency

Employee

Development & Learning

Contributions to Society

1

5

7

8

9

The Ten Golden Dilemmas: between stakeholders

Satisfaction of the Client

Shareholder

Returns & Financial

Performance

2

3

4

5

6

8

10

The Ten Golden Dilemmas

On the one hand… On the other hand…

1Operational processes: We need to become more

results oriented.Employees: We need to develop our people.

2 Employees: We need to reward our people.Shareholders: We need to maximize financial results for

our shareholders.

3Shareholders: We need to maximize shareholder

return from our existing business.Society: We need to invest in a sustainable society.

4

Society: We need to supply products and services that

satisfy our customers’ needs, reflecting our

responsibility towards society.

Customers: We need to supply products and services that

satisfy our customers’ wants.

responsibility towards society.

5 Customers: We need to respond to particular requests

from our markets.

Operational processes: We need to create standardized

products and services.

6Customers: We always need to satisfy the customers’

demands.

Employees: We need to take care of the well-being of our

employees.

7Employees: We need to assess our employees on

their performance.Society: We need adhere to society’s norms and values.

8Operational processes: We need to focus on the

organization strategy.

Shareholders: We need to comply with the demands of our

shareholders.

9Operational processes: We need to focus on the day-

to-day running of our business.

Society: We need to fulfill the raison d´être of our

organization within society.

10Shareholders: We need to generate capital growth for

our shareholders.

Customers: We need to continuously develop loyalty with

our customers.

Consulting track record

FOR MORE INFORMATION:FOR MORE INFORMATION:

EMAIL sustainability@thtconsulting.com

PHONE +31 (0)20 3016666

ONLINE DEMO www.thtconsulting.com

password: CSRCompactreview