The Zappos Family LibraryBoost Productivity, Alignment, Happiness, And Your Bottom Line Through Education Study after study shows that engaging employees through learning and education is much more effective in motivating employees than money or recognition. Motivated employees require less supervision, have a better attitude, and are more productive; all these factors will improve your bottom line. There are many ways to encourage your team to pursue growth and learning for their own personal development and for the growth of your company; one of the Zappos Familys favorite ways is the library. The books are always available, free of charge, to all Zappos Family employees, vendors, and guests. There is just one rule: If you take a book, read it. That means that library books cannot be used as doorstoppers or laptop lifts; after you read the book you can keep it, pass it on to a friend or coworker, or return it back to the library. Below is the current list of books kept in the library. From time to time, employee, guest, author, or customer recommendations are rotated in addition to these titles below. The books are divided up based on general theme, but there are many reoccurring ideas that are found in all these titles regardless of category. Most of these books are available at local bookstores, and all are available on Amazon.com.

Business Strategy4-Hour Work Week - Timothy Ferris Forget the old concept of retirement and the rest of the deferred-life planthere is no need to wait and every reason not to, especially in unpredictable economic times. Whether your dream is escaping the rat race, experiencing high-end world travel, earning a monthly five-figure income with zero management, or just living more and working less, The 4-Hour Workweek is the blueprint. Believe Me - Michael Margolis If youre an innovator or change-maker, this book sheds new light on how to shift perceptions and get others to believe in what youre doing. Believe Me introduces you to 15 storytelling axioms that will change how you think about your work. Axioms like: People dont really buy your product, solution, or idea, they buy the stories that are attached to it. Innovators Dilemma - Clayton M. Christensen At the heart of The Innovators Dilemma is how a successful company with established products keeps from being pushed aside by newer, cheaper products that will, over time, get better and become a serious threat.

The Long Tail - Chris Anderson In the most important business book since The Tipping Point, Chris Anderson shows how the future of commerce and culture isnt in hits, the high-volume head of a traditional demand curve, but in what used to be regarded as missesthe endlessly long tail of that same curve. Making Ideas Happen - Scott Belsky Why dont most ideas ever get off the ground? Belsky suggests that we run from criticisms and let every possibility of no keep us from fulfilling the best ideas. In this book, he walks you through taking your ideas and making them happen. Peak - Chip Conley Chip Conley, founder of Joie de Vivre Hospitality, found himself very successful at the turn of the 21st century, but when business started to fade for numerous reasons he turned to Abraham Maslows hierarchy of needs for inspiration. Spinning Maslows ideas into business he created a new business model and successfully transformed Joie de Vivre. Purple Cow - Seth Godin The classic bestseller that taught the business world that safe is risky; very good is bad; and above all, youre either remarkable or invisible. Success Built to Last - Jerry Porras For this book, the contributors interviewed more than 300 successful people to find out their secrets and the choices they made that lead them to greatness. Super Freakonomics - Steven D. Levitt An out-of-the-box look at economics that tries to understand the human condition by measuring things like prostitution, global warming, and animals; things that are traditionally outside the realm of the status-quo and traditional economics. The Ultimate Question - Fred Reichheld The title of this book refers to one simple question, Would you recommend us to your friends and family? Reichheld uncovers the research to support that successful business are those with happy customers, and this question is the only way to measure true satisfaction. Customer Loyalty I love You More Than My Dog - Jeanne Bliss

Tony Hsieh says, If you want to be a business that is defined by not only how many new customers you acquire, but also the number you keep and how passionately they help spread the word, then I highly recommend reading this book!

Raving Fans - Ken Blanchard This, in a nutshell, is the advice given to a new Area Manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom- line results. The Wisdom of Crowds - James Surowiecki This book suggests that crowds, under the right circumstances, can have better intuition and produce more accurate answers than experts in any given field. Surowiecki reminds us that diversity of opinion and crowds are something important to pay attention to.

Employee Engagement and LeadershipCultural Fit Factor - Lizz Pellet Documenting how employment branding can save money by attracting talented, capable associates that complement their organizations, this reference underscores the importance of any company having clearly defined values. Addressing how individuals no longer wish to compartmentalize their lives or separate themselves from how they contribute at work, this handbook emphasizes the significance of ensuring that all staff members share the same standards, guaranteeing that they will operate powerfully together. Drive - Daniel H. Pink In his book, Pink talks about what really motivates people beyond fears of pain and desire for personal gain. Using studies from different social sciences, he supports his ideas with interesting insights. Fred Factor - Mark Sanborn Sanborn, through stories about Fred, a regular guy who likes to make a difference in the lives of those he touches, reveals the four basic principles that will help us bring fresh energy and creativity to our life and work: how to make a real difference every day, how to become more successful by building strong relationships, how to create real value for others without spending a penny, and how to constantly reinvent yourself. Getting Your Shift Together - Lizz Pellet

Getting Your Shift Together: Making Sense of Organizational Culture and Change explains in plain English talks about why companies need to conduct a cultural assessment like Cultural Due Diligence before embarking on any change initiative.

The Tipping Point - Malcolm Gladwell The best way to understand the dramatic transformation of unknown books into bestsellers, or the rise of teenage smoking, or the phenomena of word of mouth or any number of the other mysterious changes that mark everyday life, writes Malcolm Gladwell, is to think of them as epidemics. Ideas and products and messages and behaviors spread just like viruses do. Although anyone familiar with the theory of memetics will recognize this concept, Gladwells The Tipping Point has quite a few interesting twists on the subject. Tribal Leadership - Dave Logan, John King, Halee Fischer-Wright Tribal Leadership breaks down group mentality into five tribal levels; with each stepup in level comes an increase in performance and fulfillment. This book teaches you how to recognize what level your organization is at and how you can bring it up to the next level.

Happiness StudiesHappier - Tal Ben-Shahar Based on one of the most popular classes at Harvard University, this book is about learning how to be happy. Ben-Shahar breaks down happiness into components to explain exactly what it is, and provides reflection exercises to help you realize your relationship with happiness. Happiness Hypothesis - Jonathan Haidt A cross-cultural look into the psychology of happiness, Haidt uses modern research to back up ancient wisdom and deal with some big questions: What is the meaning of life? And why do some people find great fulfillment? Happiness Project - Gretchen Rubin In this part memoir part self-help book, Rubin walks the reader through a series of systematic changes that she made to specific areas of her life in attempt to bring greater happiness. The lessons she learns along way are packed with humor and wisdom, which makes the journey enjoyable for the reader.

Marketing

Branded Customer Service - Janelle Barlow Consumer loyalty can no longer be guaranteed by a smiling face behind the counter. Instead, Barlow uses examples to suggest that brand recognition and authenticity are key to keeping customers coming back over and over again.

Crush It - Gary Vaynerchuck In Crush It, Gary Vaynerchuk shows how anyone can build a career around what theyre passionate about. He also delivers both high-level and platform specific strategy and analysis, allowing you to take advantage of the current business environment while preparing you to succeed as it changes and evolves. Gen Buy - Kit Yarrow, Jayne ODonnell Generation Y, composed of people born between 1978 and 2000, is leading the new market research and changing the way business is done. This interesting book includes insightful interviews with Gen-Yers in which they talk about how they are different from the previous generation. Made to Stick - Chip Heath Making things memorable is part of communicating effectively, and in this book, Heath outlines six principles that will make your story memorable enough to spread around the world: simplicity, unexpectedness, concreteness, credibility, emotions, and stories.

Personal Development212 Degrees - Sam Parker 212 the extra degree(tm) is an inspiring book that focuses on the essential fundamental of effort the primary fundamental that feeds all others. Its purpose is to inspire the extra level of effort that produces exponential results. 3 Laws of Perfomance - Steve Zaffron, Dave Logan Steve Zaffron is, CEO of Vanto Group which has helped hundreds of companies envision and effectively implement major change and performance improvement. Zaffron and Dave Logan outline this proven system for rallying all of an organizations employees around a new vision, and more importantly, making it stick. 7 Habits of Highly Effective People - Stephen R. Covey

In order to adopt the titular habits, Covey first tells the reader that there will need to be a shift in perception in order to be truly effective. There is no snake oil, but a concrete process for making yourself more proactive. AIMbitious - Scott A. Annan In an enlightening account of Scotts journey of introspection and inspiration, he provides a how-to guide for transforming any area of life and delivers one profound message: living a life of fulfillment is predicated on honoring your passion and purpose and contributing meaningfully to others around you.

Blink- -Malcolm Gladwell If we can learn to recognize and rely on our adaptive unconscious, that gut feeling that we get in the time it takes to blink our eyes, Gladwell suggests that we would be much less likely to make bad decisions based on external input. Fish - Stephen C. Lundin, Harry Paul, John Christensen, Ken Blanchard The story of the world famous Pike Place Fish market is fantastic. But this book is not just about selling fish; its a love story that can happen in your organization too. Ken Blanchard, from the Foreword Get Off Your But - Sean Stephenson In this empowering and uplifting book, Sean tells the reader that you are the only limitation in achieving your goals. Sean uses personal and professional examples of incredible triumph in spite of seemingly overwhelming limitations, like his own painful disease that causes bones to weaken and break with little pressure. Never Eat Alone- -Keith Ferrazzi Building a network of relationships can not only lead to a more successful life, but also a more fulfilling existence, and in this book Ferrazzi shares his suggestions for creating lasting networks of relationships. Now Discover Your Strengths - Marcus Buckingham, Donald O. Clifton Following up on the coauthors popular previous book, First, Break All the Rules, it fully describes 34 positive personality themes the two have formulated (such as Achiever, Developer, Learner, and Maximizer) and explains how to build a strengthsbased organization by capitalizing on the fact that such traits are already present among those within it. Outliers - Malcolm Gladwell

Challenging our cherished belief of the self-made man, he makes the democratic assertion that superstars dont arise out of nowhere, propelled by genius and talent: they are invariably the beneficiaries of hidden advantages and extraordinary opportunities and cultural legacies that allow them to learn and work hard and make sense of the world in ways others cannot. The Present - Spencer Johnson This book by the same author of Who Moved My Cheese? is a simple, short, easy-toread parable that suggests how to gain success and happiness in life. Filled with conventional wisdom, the book outlines a perspective on life that, if followed, is bound to make you happier.

What Got You Here Wont Get Your There - Marshall Goldsmith Even if you have made it this far with your bad habits, Goldsmith will tell you that it wont continue to take you as far as you want to go. Improving your weaknesses Goldsmith will show you 20 specific weak habitswill help to propel you to the next level Who Moved My Cheese - Spencer Johnson Change can be a blessing or a curse, depending on your perspective. The message of Who Moved My Cheese? is that all can come to see it as a blessing, if they understand the nature of cheese and the role it plays in their lives.