The XS Cocer Company Product Guide

Why you need to offer your clients Excess protection from the

XS Cover Company

The XS Cover Company is a great companyto work with, their products are well receivedby our clients and the service, training andmarketing support is exceptional. I highlyrecommend them.

Ray Geary Marshall Wooldridge

I am delighted that JCB Insuranceservices are working with the XS CoverCompany. Throughout my dealings withJulie and her team I have been genuinelyimpressed not only with the infectiousenergy and enthusiasm but also with theirinnovation, professionalism, quality andsense of urgency.

It is a pleasure to work with such a flexibleand ambitious team who are bursting withproducts and concepts that reinforceJCB’s reputation for innovation.

I am confident that our partnership withthe XS Cover Company will bring a newdimension to our customer propositionand will support the continued growth ofour business.

Jonathan Lyth Dip CIIJCB Insurance Services Ltd

We have dealt with the principal and staffof The XS Cover Company for many years.We find them very helpful and proactive inour business dealings. The productprovides unique cover and is well receivedby our clients. Administration is smoothwith a swift claims service.

Roy Abel ACII. Cert PFS.Chartered Insurer. WTJ Insurance Brokers Ltd

The XS Cover Company have provided uswith a low cost innovative solution whichhas enabled us to differentiate ourselvesfrom our competitors when quoting fornew business. Their products have alsoassisted us in protecting valuable existingaccounts without losing precious income.

Their systems are simplicity itself withintuitive menus resulting in quotes beingavailable quickly and cover placed easily.

I look forward to developing our accountwith Julie and her team in the future.

Philip PaginManaging DirectorH&H Insurance Brokers Ltd

We use the XS Cover Company not onlybecause the product itself is far and awaythe best in the market but because wehave found their flexible and innovativeapproach to doing business like a breathof fresh air in an insurance market thatcan so often be uninspiring and rigid in itsapproach.

I Can’t recommend the company or theproduct highly enough.

Sam whiteCEO action365

Testimonials

If you’re not tellingyour clients about Excess Protection –you’re not doingyour jobExcess Protection policies are available formotor, household, lifestyle, commercialand fleet policies. If one of your clients hasjust paid out a large excess, and then theyhear about Excess Protection fromsomeone else - they are not going to behappy, you could even lose a client.

A powerful riskmanagement toolYour clients look to you to help themmanage risk. Excess Protection doesexactly that. By accepting a higher excessit is often possible to negotiate a lowerpremium. But of course, with ExcessProtection, there’s no real risk involved.Your clients save money on theirpremiums, but still know their excess issafe. You’ve added value by cutting theircosts – while keeping them fully protected.

Strengthen yourclient relationshipsExcess Protection is a product that peopleand companies want. It’s already sellinglike wildfire and a recent survey found thatover 60% of consumers said they wouldbuy it if offered. If your clients don’t hearabout it from you, they soon will fromsomeone else. So get in first, and addanother dimension to your clientrelationship - before some other adviseruses it as a lever to prise away your clients.

Differentiate yourservices by offeringsomething extraIt’s a tough competitive market out there. Ifyou can’t offer your clients real addedvalue, they could well think of shoppingaround. Introducing your clients to aproduct like Excess Protection is a greatway to show your clients that you’reactively seeking solutions to the issuesthey face today. It’s the perfect way toshow you're always one step ahead byoffering them something new and different.

A valuable newrevenue streamExcess Protection is a major new market inthe making. If you’ve ever wanted to be inon the ground floor of something big,here’s your chance. Excess Protection maybe a new product today, but it won’t belong before it’s a must-have for allinsurance buyers. Selling ExcessProtection to all your clients could put 20%on your business volumes, we’re alsooffering very healthy commissions. So youstand to benefit along with your clientswhich is the perfect win win.

Access to abroader range ofpoliciesIf your clients are put off by the idea ofpaying an excess - particularly if it’s a largeone - Excess Protection can overcome thisobstacle. This allows you to recommendthe most appropriate policy, and getaround clients’ excess payment worries.

The XS Cover Company 1

It really couldn’t besimplerExcess Protection is a beautifully simpleproduct that does exactly what it says onthe tin. And selling it couldn’t be simplereither. Through our XS Cover Companyonline portal it’s a matter of a couple ofclicks to add Excess Protection when yourclients renew or take out a new policy.

What’s the catch?There isn’t one. The only thing you need tospell out is that Excess Protection onlypays out if the main policy pays out. Soyour clients can’t claim for amounts thatare less than the excess. But providedthere’s any kind of payout on the mainpolicy, Excess Protection will refund theexcess in full - up to the agreed annuallimit, your clients can claim as many timesas they need to – up to the point wherethat limit is exhausted.

How it works inpracticeIf you want to illustrate to your clients howthey can benefit from Excess Protection,the following real-life claims examplesshould help:

Example: VehicleThe policyholder’s car was damagedwhen it collided with a kerb in January2013. The insurer was happy to settle asignificant claim for the necessaryrepairs – subject to a £1,000 excess.

The policyholder had thankfully takentheir broker’s advice to purchaseexcess protection insurance from TheXS Cover Company alongside theirmain policy, at a cost of £50.88.

The net result – the client was refundedtheir £1,000 excess, all thanks toobtaining the right advice from theirinsurance broker.

Example: CommercialIn January 2013, the policyholdersuffered a loss when an item of plant athis saw mill caught fire. The machinewas of significant value and subject toa £2,500 excess under his plantinsurance policy.

Thankfully, the policyholder had acommercial excess protection policywith The XS Cover Company whichthey had taken out on their broker’srecommendation. The policy had costthe insured £265.00.

Their £2,500 excess was refunded infull following settlement, leaving theclient very happy and grateful for theirbroker’s advice.

Example: FleetAfter analysing their client’s fleetexperience form at renewal, a brokeradvised his client that over the pastthree years they had made, on average,three fault claims per year, at a cost of£250 for each claim made i.e. £750 peryear in excess payments.

The insured ran a fleet of four vehiclesand the broker advised his client topurchase £250 of excess protectioninsurance from The XS Cover Companyfor each vehicle, at a total cost of£207.76.

Based on the previous three yearsclaims history, the broker would besaving his client £542.24 per year inexcess payments.

The client was delighted to receive hisbrokers advice and proceeded with thecover, safe in the knowledge that hisexcesses would be refunded for theforthcoming year.

2 The XS Cover Company


Your clients willthank you againand againDon’t risk keepingsilent about ExcessProtectionNow consider how those same clientswould have felt if they hadn’t been toldabout Excess Protection... ExcessProtection may look like a nice-to-haveadd-on today, but we strongly believe it willsoon be seen as a must-have.

So don’t take the risk. At least give yourclient the option. You may both be veryglad you did. Think how often paying anexcess takes the gloss of what should bethe upside of buying and selling insurance.Yes, the claim is covered - but a heftyexcess leaves a sour taste. ExcessProtection prevents this happening. Orconsider the many times when minorthings like vandalism or minor accidentaldamage don’t seem worth claiming –because the excess eats up most of thepay-out. Excess Protection means yourclients can claim and get paid in full.

Think of it as like the collision damagewaver most people purchase when theyhire a car. It’s really a no-brainer, when youthink it through. Who wouldn’t want to savethemselves paying an excess?! Especiallywhen the cost is so low. The cost of anExcess Protection policy can be as little as5% of the excess it protects.

The policy thatpays for itselfNot only can Excess Protection save your clientsmoney when they accept a higher excess on theirmain policy, but they need only claim once intwenty years (for a policy protecting £1000 ofexcess per annum) to break even. Who wouldn’twant a policy like that?

“Suggesting my client accepts an increasedexcess can help me compete at renewal or newbusiness stage by bringing down the premiumthey pay - but could this leave my client exposed?”

It is very important to understand that ExcessProtection is there to help your clients when theyneed it - not to encourage claims. They need tobe aware that claiming frequently will still lead tohigher premiums and/or loss of NCDs.

Excess Protection should be seen as a riskmanagement tool. By suggesting they accept ahigher excess, we are encouraging clients tomake claims only for high-end incidents – butprotecting the excess when they do.

Excess Protection will only pay out if the mainpolicy responds. So your clients will not be ableto claim for amounts smaller than the policyexcess. The idea is not to encourage high-frequency claims but to protect clients’ excesswhen they need to make a claim that exceedsthe excess limit.

For example, if your client has a fleet policy witha £250 excess, it would make sense for them totake out Excess Protection with a £500 annuallimit. So if they claimed for £400 accidentaldamage, they would receive £150 from the mainpolicy provider and the £250 excess fromExcess Protection, leaving another £250 ofexcess protection in the pot in case of a secondincident in the same year.

Excess Protection is an excellent way ofencouraging new sales new business andrenewals. But the best time to sell it is whenone of your clients has just paid an excess.With the memory of paying the excess freshin your client’s mind, you have a goldenopportunity to offer a welcome solution. Ifthey had Excess Protection, you can pointout, you could be refunding them theirexcess.

Our primary goal at RaR Records is to get exposure to the artists we believe in. Being amusician and songwriter, as well has co founder of RaR Records, I am fortunate to beinvolved with amazing talent on a weekly basis. That’s how we were able to put togethersuch incredible acts on this album.

Our collaboration with The XS Cover Company is a great chance for us to introduce themusic we believe in to their customers, in the hope that they enjoy the amazing albumwe've put together for them, and that they decide to check out our artists on socialmedia.

In the age of Spotify and the iPhone, we've taken much time and consideration to includemusic from very different genres, again hoping to maximise the enjoyment of all XScustomers.

Lastly, the fact that together with The XS Cover Company we can help so manyworthwhile charitable causes, is truly a beautiful thing. I have always believed that musiccan make a difference, and here we truly are. I would like thank the XS Cover Companyfor thinking of combining new art with charity.

Jack RubinacciCo Founder of RaR Records and Artist.

4 The XS Cover Company

Charitable Donations

Over the last 35 years in the insurancebusiness, I have always strived to innovate inthe market and bring new cutting edgeproducts.

I pride myself on always providing the best serviceat competitive rates, and promise to offer newadd-ons that will not only increase your bottomline but, more importantly, give value to yourclients thereby giving you the advantage over yourcompetitors.

I’m really excited about this new suite of insuranceproducts!

As we know, insurance is a commodity that no-one relishes buying, and this goes a long way inhelping your clients in this economic climate.

Charitable DonationsThe XS Cover Company is in collaboration with‘Buy1Give1’, which is a giving programmeproviding aid to where it’s needed most in theworld.

Through B1G1, The XS Cover Company will besupporting worthwhile charitable projectsthroughout the developing world. Every policy wesell will give water to a child for a week.

UK customers who believe charity should begin athome, will have the option of supporting homelesspeople in the UK.

We have also teamed up with RaR Records whoseaim is to give exposure to new, up and comingartists. For every policy sold, your clients will beentitled to a free album download and we will givemoney to RaR Records for each one downloaded,thereby helping to promote these new artists.

I want to stress that it is us – The XS CoverCompany – making the donation, not ourcustomers.

In short, two good causes will be supported everytime you sell one of our policies. It doesn’t getbetter than that.


Julie Rodilosso

6 The XS Cover Company - About us

About usThe key benefits that the XS Cover Company brings toits customers are:

• Powerful e–commerce trading platform• Strong marketing programme to build brand

• Broker / Affiliate white labelled e–commerce transaction engine

• Best of breed broker sales force training• Technology able to support multiple distribution channels to maximise market penetration

• Highly competitive and feature rich insurer products

• Strong Insurer support

We provide brokers and affiliates access to a range ofinnovative add–on insurance products that aredistributed through the company’s web basede–commerce trading platform.

This allows its customers to rapidly integrate their ownweb sites into The XS Cover Company trading platform,allowing customers to offer their clients the ability to buythe add–on insurance products through their own sitesseamlessly.

The trading platform allows customers of the XS CoverCompany to automatically manage their transaction datawith full policy administration.

Additionally, brokers can choose to sell the company’sproducts from within their own systems and operate on amonthly bordereau basis.


Recording Sales We have three ways of recording sales asfollows:

Online Trading Platform:Sales are input onto the system; thesystem then produces certificates andpolicy wordings instantly and emails themto the broker.

Web Sales: We can create a dedicated white labelledwebsite that is capable of takingcredit/debit card payments.

URL: www.thexscovercompany.com/jcb/

Bordereau: Submission of a regular bordereau in anagreed format. The Bordereau is thenuploaded onto our trading platform to viewat any point.

Claims:Claims can be handled by the customersthemselves or the broker on their behalf;all claims are made via email, phone orpost.

How it works

Screen shot of white labelled trading platform.

8 The XS Cover Company - How it works


Product overview

Page Contents

10 Personal Motor Excess Reimbursement(Cars, bikes and vans under 3.5 tonnes)

12 Home Excess Reimbursement

14 Multi Excess Reimbursement(Car, travel, home and pet as one policy)

16 Fleet Excess Reimbursement(Covers Fleets, Taxis, Minibuses & Coaches)

18 Commercial Excess Protection(Covers all commercial policies excluding Professional indemnity and Directors & Officers)

20 Gadget Insurance

10 The XS Cover Company - Motor

Many of your customers are likely to befeeling the pinch from rising motorinsurance premiums. Young people inparticular have seen prices rocket in thepast few years. One way they can keeptheir premiums down is by agreeing to paymore towards the cost of repairs or areplacement following any claim. A higherexcess means a lower premium. But thatcan really hurt when there’s damage torepair.

For a fraction of the cost of their mainmotor policies, Motor Excess protects yourclients against the cost of any excesspayment. It’s a highly affordable bolt-onproduct that gives your clients a way tofight back against ever-rising premiumswithout hurting their pockets when thetime comes to make a claim. We’ve madeapplying online easy and hassle-free.Claiming is just as simple.

Your clients can claim as often as theyneed each year - up to an annual coverlimit of £250, £500 and £1000 - whicheverbest suits their needs. For example, if yourclient had an accident costing £1,500, andthe excess was £250, they would have topay that £250 before the vehicle wasrepaired. If it was stolen, they would getback £250 less than the value of the car.

With Motor Excess they get that moneyback. Opting for a higher excess andprotecting it with Motor Excess allows yourclients to save on their motor premiums.It’s important to remember, however, that ifthe total value of the claim is less than theexcess, they will not be able to claim ontheir main policy. Our policy can only payout if the main policy pays something -even if it’s just a few pounds. So be sure toadvise your clients not to set their excesslimits unrealistically high.

Motor Excess offers yourclients a host of benefits:

• Refunds the excess paid following a claim

• Chance to reduce premium by selectinga higher excess

• Wider choice of policies and insurers• Provides complete joined-up protection• Refunds non-fault excess if not recovered within six months

• Collision damage waiver for your clients’excess

Motor ExcessReimbursement


12 The XS Cover Company - Home

The XS Cover Company’s Home Excesspolicy offers your household clients truepeace of mind. As an add-on to their mainhome insurance policy, it refunds theexcess they pay each time they make aclaim. That means - for just a few penceper day they have the reassurance ofknowing they’ll get back the cost of anyrepair or replacement – in full.

Let’s face it, they are not going to be veryhappy if they spill red wine on a new whitecarpet and find they can only recover £300of the £600 pounds it cost to buy! HomeExcess solves this problem by refundingthe excess they have to pay before theinsurer pays out.

All your clients need to do is decide annuallevel of protection they need - and thenthey can claim as many times as they needto in any given year, right up to that limit.

Opting for a higher excess may help yourclients bring down the premium on theirhome and contents policy, but it isimportant to be aware that our policy canonly pay out when the main policy paysout.

Home Excess coversexcesses for all of thesetypes of claims:

• Water damage• Theft • Accidental damage • Fire• Malicious damage (vandalism) • Subsidence • Loss of personal belongings away from the home

Everyone wants to feel fully protected intheir own home. Now, thanks to HomeExcess, they can.

Home ExcessReimbursement


14 The XS Cover Company - Multi


If your personal lines clients want thereassurance of knowing they are coveredfor the full value of any insurance claimthey need to make, Multi Excess is theproduct for them. It’s a beautifully simpleadd-on policy that covers the excesspayments on motor, household, pet ortravel insurance claims. Premiums arehighly affordable, and a single policyprovides total peace of mind.

For example, if their dog was run over andneeded expensive vet’s treatment, yourclient could end up badly out of pocket.For a claim of £400, they might have tostump up the first £250 themselves. Or iftheir family holiday was cancelled at thelast minute, they could have a £300 excessto cope with - along with disappointedpartners and children. But not with MultiExcess.

Multi Excess is an all-in-one bolt-onsolution for a host of excess paymentwoes. For just a few pounds a month, itgives your clients the comfort of knowingthey’ll get their excess back - whateverpolicy they are claiming on.

Opting for higher excesses on their maininsurance policies - and then protectingthese with Multi Excess could help yourclients bring their premiums down. It’simportant to be aware, though, that ourpolicy can only pay out when the mainpolicy does. So setting excessesunrealistically high could backfire. Sensiblyused - with your professional advice, MultiExcess gives your clients not just totalexcess protection but a great way to fightback against today’s ever increasingpremium costs.

Multi Excess protects yourclients’ excesses on:

• Home• Motor• Pet• Travel

Multi ExcessReimbursement

16 The XS Cover Company - Fleet


If one of your clients’ drivers had anaccident costing £2,687, they would haveto pay a £500 excess before the insurerrepaired their vehicle. If the vehicle wasstolen, they would get back £500 less thanits value. Fleet Excess puts that moneyback in your client’s pocket.

Your clients can claim as often as theyneed to each year - up to their selectedannual cover limit for each insured vehicle.For example: if they took out £500 cover,they might be able to claim once per year -twice if they took out £1000.

Fleet Excess allows your clients to accesslower premiums by selecting a policy witha higher excess. It is important to note,however, that our policy can only pay out ifthe main insurance policy responds - soclaims worth less than the main policyexcess would not be covered. But so longas the main policy pays something - evenjust £1 - Fleet Excess will refund theexcess in full – up to the annual cover limit.

As soon as the main insurer has settled,claiming on Fleet Excess is simplicity itself- online or over the phone.

Fleet Excess covers all the excess on allclaims in which the entire excess cannotbe reclaimed from an at-fault third party.Even then, your clients can still claim if theexcess cannot be recovered within sixmonths.

Cover includes:

• At fault or partially at fault accidents• Fire damage• Vandalism• Flood damage• Theft• Refunds all motor fleet policy excesses- other than glass - to annual limit• Offers aggregate per vehicle limits of £250, £500 and £1,000

• Covers vehicles up to 44 tonnes or fleets of up to 50 vehicles

Fleet ExcessReimbursement

18 The XS Cover Company - Commercial

With Commercial Excess you canhelp your clients significantlyreduce their business insurancepremiums by accepting a higherexcess - then protecting it withthis innovative add-on policy.

Commercial Excess gives yourclients a tool to keep downpremiums - not to mention totalpeace of mind. If and when theyneed to claim, they know they willget back the full cost of whateverdamage they sustain.

For example, if vandals damagedtheir premises and the claim cost£4,000, no repairs would takeplace unless they first paid out anexcess of say £500. But if they’vetaken your advice to take out aCommercial Excess policy theycan reclaim that £500 in full.

Whether they are claiming formaterial damage, businessinterruption, public liability, productliability, management protection orcontract works, your clients areassured of total protection for theirexcess.

Cover is available for up to three premiseson any one Commercial Excess policy. Ifyour client has more premises, they cantake more than one Commercial Excesspolicy.

They simply decide which level of excesscover they require - and then they canclaim as often as they need to in any givenyear – up to the annual limit they’veagreed.

Your clients can claim backthe excesses on any of thefollowing types of cover -whether included in a singlecommercial combined policyor purchased separately:

• Material damage • Business interruption • Employers liability • Public liability • Product liability • Management protector • Contract works

Commercial Excess is a great way to saveyour business customers money and givethem peace of mind on excess payments.

Commercial ExcessReimbursement


20 The XS Cover Company - Gadget


Gadgets are a big part of everyone’slives today: mobiles, smart phones,laptops, tablets, digital cameras, toname but a few.

When they get lost, stolen ordamaged - or simply stop working - theirowners can really miss them.

Now the XS Cover Company offers yourclients a simple, low-cost all-in-onesolution to protecting their gadgets. Forjust a few pounds a month, we offer themthe reassurance of knowing we’ll act fast torepair or replace the affected gadgetsshould anything go wrong.

Provided your client has valid proof ofpurchase for any gadget that is less that 36months old when they took out the policy(or less than six months if it’s a laptop or atablet), we’ll simply get it sorted.*

The XS Cover CompanyGadget Insurance covers allof the following:

• Mobile Phones • Smart Phones and PDAs • MP3 Players • iPods• iPads and Tablets• Games Consoles • Digital Cameras • Video Cameras • Laptops • Bluetooth Headsets • Sat Nav Devices • e-Readers • Flat Screen TVs • DVD Players Headphones • Home Cinema Systems• Camera Lenses

Our Gadget Insurance policy even offersup to 90 days outside the UK.

For just a few pounds a month, your clientsget complete peace of mind - safe in theknowledge that they’ll never be without anyof their gadgets for long.

* An excess charge of between £40 and£75 will apply for each claim, dependingthe value of the gadget concerned.

GadgetInsurance

The XS Cover Company is the Exclusive provider of Excess Protection Insurance products through Oddie Dalton.The XS Cover Company is anappointed representative of Oddie Dalton & Co Ltd authorised and regulated by the Financial Services authority no. 306267. Registered in England no.

01090813. Registered Office: 124 Melton Road, West Bridgford, Nottingham, NG2 6EP.

Contact us today, and provide your clients with the

ultimate [email protected]

Telephone Office: 01489 891 847

Julie Rodilosso Mobile: 07766 888086

The XS Cocer Company Product Guide

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