The Volunteer Role In Patient Care Delivery Programs
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Transcript of The Volunteer Role In Patient Care Delivery Programs
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The Volunteer Role in Patient Care Delivery Programs
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What is ?“The Planetree model of care is a
patient-centered, holistic approach to healthcare, promoting mental, emotional, spiritual, social, and physical healing.”
-from the Planetree homepage
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• Personalize, Humanize, & Demystify (PhD)
• Visit www.planetree.org
• Read “Putting Patients First”
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The 10 Components of Planetree• Human Interaction: Human beings caring for other human beings
• Family, Friends, & Social Support: Promoting caring connections between the patients and their support systems.
• Information & Education: Increased access to meaningful information.
• Arts & Entertainment: Music, artwork, theater, and crafts, to enhance the clinical environment.
•Human Touch: Touch reduces anxiety, pain, and stress,
• Healthy Communities: Working with schools, senior centers, churches, and other community partners..
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The 10 Components of Planetree• Nutritional & Nurturing Aspects of Food: Choice and personalized
service, in combination with sound nutrition practices, add pleasure, comfort, and familiarity.
• Architectural & Interior Design: The Planetree design considers the patients’ wellbeing.
• Spirituality: Planetree recognizes the vital role of spirituality in healing the whole person.
• Complementary Therapies: Expand the choices offered to patients.
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What is the Volunteer Role?• Traditional volunteer roles
• Exisiting or new non-traditional volunteer roles
• Creation or expansion of volunteer roles in patient care delivery
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Patient Ambassador Volunteers
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The Planetree Toolbox• Human Interaction
• Caring Touch• Arts and Entertainment
• Spirituality
• Support Systems
• Access to Information
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Meaningful Visits• Purposeful Rounding• Minor requests/Nursing support• Communication
103A
102B
102A
101B
101A
ActionRemarks/Comments/ConcernsPS
NR
DCBA
Did Not Visit
Bed
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Is there anything they cannot do?
• Volunteers MAY NOT– Be involved with direct patient care– Feed patients– Transfer patients– Assist isolation patients in any way
– Perform duties outside the scope of their training and orientation
– Supplant a paid worker
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Training Requirements• General volunteer orientation
• Patient Ambassador course– 7.5 hours– tasks, tact, tools
• On-the-job training– “Floor” training – general hospital overview– CNA job shadow– Proctoring by TWO patient ambassadors
• Planetree Retreat
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What is the outcome?•Patient Satisfaction
•Nursing Satisfaction
•Volunteer Satisfaction
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Community Visibility
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Meaningful Service Opportunities
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Mission FulfillmentTo enhance patient and visitor satisfaction by partnering with talented staff to provide community members with meaningful service opportunities that support hospital programs, services, and projects.