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THE SEVEN MAJOR COMPLAINTS OF EMPLOYEES TODAY Winning Strategies in a Tough Economy Bruce L....
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Transcript of THE SEVEN MAJOR COMPLAINTS OF EMPLOYEES TODAY Winning Strategies in a Tough Economy Bruce L....
![Page 1: THE SEVEN MAJOR COMPLAINTS OF EMPLOYEES TODAY Winning Strategies in a Tough Economy Bruce L. Katcher, Ph.D. Specializing in Employee Opinion and Customer.](https://reader033.fdocuments.us/reader033/viewer/2022051621/56649ea25503460f94ba547b/html5/thumbnails/1.jpg)
THE DISCOVERYGROUP
THE SEVEN MAJOR COMPLAINTS OF EMPLOYEES TODAY
Winning Strategies in a Tough Economy
Bruce L. Katcher, Ph.D.Specializing in Employee Opinion and Customer Satisfaction Surveys
A member of The Enterprise Group
781-784-4367
![Page 2: THE SEVEN MAJOR COMPLAINTS OF EMPLOYEES TODAY Winning Strategies in a Tough Economy Bruce L. Katcher, Ph.D. Specializing in Employee Opinion and Customer.](https://reader033.fdocuments.us/reader033/viewer/2022051621/56649ea25503460f94ba547b/html5/thumbnails/2.jpg)
THE DISCOVERY GROUP
THE FOUR-FOLD REALITYFOR EMPLOYEES TODAY
Fearful Overworked Unappreciated Resentful
![Page 3: THE SEVEN MAJOR COMPLAINTS OF EMPLOYEES TODAY Winning Strategies in a Tough Economy Bruce L. Katcher, Ph.D. Specializing in Employee Opinion and Customer.](https://reader033.fdocuments.us/reader033/viewer/2022051621/56649ea25503460f94ba547b/html5/thumbnails/3.jpg)
THE DISCOVERY GROUP
HOW EMPLOYEES ARE FIGHTING BACK
Withdrawing psychologically Adopting an adversarial relationship Focusing on WIIFM Carrying multiple jobs Going out on their own
![Page 4: THE SEVEN MAJOR COMPLAINTS OF EMPLOYEES TODAY Winning Strategies in a Tough Economy Bruce L. Katcher, Ph.D. Specializing in Employee Opinion and Customer.](https://reader033.fdocuments.us/reader033/viewer/2022051621/56649ea25503460f94ba547b/html5/thumbnails/4.jpg)
THE DISCOVERY GROUP
DOES IT REALLY MATTER?
![Page 5: THE SEVEN MAJOR COMPLAINTS OF EMPLOYEES TODAY Winning Strategies in a Tough Economy Bruce L. Katcher, Ph.D. Specializing in Employee Opinion and Customer.](https://reader033.fdocuments.us/reader033/viewer/2022051621/56649ea25503460f94ba547b/html5/thumbnails/5.jpg)
THE DISCOVERY GROUP
MAJOR COMPLAINT #1
“There’s no job security.”
![Page 6: THE SEVEN MAJOR COMPLAINTS OF EMPLOYEES TODAY Winning Strategies in a Tough Economy Bruce L. Katcher, Ph.D. Specializing in Employee Opinion and Customer.](https://reader033.fdocuments.us/reader033/viewer/2022051621/56649ea25503460f94ba547b/html5/thumbnails/6.jpg)
THE DISCOVERY GROUP
MAJOR COMPLAINT #2
“I just don’t trust management.”
![Page 7: THE SEVEN MAJOR COMPLAINTS OF EMPLOYEES TODAY Winning Strategies in a Tough Economy Bruce L. Katcher, Ph.D. Specializing in Employee Opinion and Customer.](https://reader033.fdocuments.us/reader033/viewer/2022051621/56649ea25503460f94ba547b/html5/thumbnails/7.jpg)
THE DISCOVERY GROUP
MAJOR COMPLAINT #3
“There is simply too much work
to do.”
![Page 8: THE SEVEN MAJOR COMPLAINTS OF EMPLOYEES TODAY Winning Strategies in a Tough Economy Bruce L. Katcher, Ph.D. Specializing in Employee Opinion and Customer.](https://reader033.fdocuments.us/reader033/viewer/2022051621/56649ea25503460f94ba547b/html5/thumbnails/8.jpg)
THE DISCOVERY GROUP
MAJOR COMPLAINT #4
“Communication here is terrible.”
![Page 9: THE SEVEN MAJOR COMPLAINTS OF EMPLOYEES TODAY Winning Strategies in a Tough Economy Bruce L. Katcher, Ph.D. Specializing in Employee Opinion and Customer.](https://reader033.fdocuments.us/reader033/viewer/2022051621/56649ea25503460f94ba547b/html5/thumbnails/9.jpg)
THE DISCOVERY GROUP
MAJOR COMPLAINT #5
“I need better balance
in my life.”
![Page 10: THE SEVEN MAJOR COMPLAINTS OF EMPLOYEES TODAY Winning Strategies in a Tough Economy Bruce L. Katcher, Ph.D. Specializing in Employee Opinion and Customer.](https://reader033.fdocuments.us/reader033/viewer/2022051621/56649ea25503460f94ba547b/html5/thumbnails/10.jpg)
THE DISCOVERY GROUP
MAJOR COMPLAINT #6
“The pay is too low.”
![Page 11: THE SEVEN MAJOR COMPLAINTS OF EMPLOYEES TODAY Winning Strategies in a Tough Economy Bruce L. Katcher, Ph.D. Specializing in Employee Opinion and Customer.](https://reader033.fdocuments.us/reader033/viewer/2022051621/56649ea25503460f94ba547b/html5/thumbnails/11.jpg)
THE DISCOVERY GROUP
MAJOR COMPLAINT #7
“They don’t appreciate
me.”
![Page 12: THE SEVEN MAJOR COMPLAINTS OF EMPLOYEES TODAY Winning Strategies in a Tough Economy Bruce L. Katcher, Ph.D. Specializing in Employee Opinion and Customer.](https://reader033.fdocuments.us/reader033/viewer/2022051621/56649ea25503460f94ba547b/html5/thumbnails/12.jpg)
THE DISCOVERY GROUP
SUMMARYSEVEN MAJOR COMPLAINTS
Little job security Difficult to trust management Work load is too heavy Poor communication Lack of work life balance Low pay Little appreciation