Customer complaints
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Transcript of Customer complaints
Customer Complaints
Customer Complaints
Common Customer Complaints
Front Desk: Housekeeping:Check in is too slow Room is dirty @ check-inThe room I want is not available Room temperatureDouble Check-in Wifi problems
Food & Beverage:Coffee is not hot enoughService is too slowBill is incorrect
Customer Complaints
Common Customer Complaints
Front Desk: Housekeeping:Check in is too slow Room is dirty @ check-inThe room I want is not available Room temperatureDouble Check-in Wifi problems
Food & Beverage:Coffee is not hot enoughService is too slowBill is incorrect
Customer Complaints
Arg!
Customer Complaints
Hello sir, May I help you?
What seems to be the problem?
Customer Complaints
Yes, I am a guest here!!!
I just had a nice bath!
Now I want to get on the internet but the Wifi is not working!!!
I am so angry!!!
Customer Complaints
Oh don’t worry sir;I can help you with that.
Customer Complaints
I am so angry, I need to get online and talk to my mom!!
Customer Complaints
I can understand. Getting online is important. Let me ask you, have you used WiFi @ the Shangri-la before?
Customer Complaints
No……
Customer Complaints
For first time guests it can be a little difficult.
Is your computer on?
Customer Complaints
Yes……
Customer Complaints
Ok, see the Wifi logo at the bottom of your desktop? Click that and connect to Shangri-la.
Customer Complaints
I did that, but I am still not connected…
I am so sad…..
Customer Complaints
No problem. Just open your web browser and you will see the Shangri-la homepage.
Just enter your room number and you will be connected!
Customer Complaints
Really?
Customer Complaints
Yes! Have a try!
Customer Complaints
Oh It works!!
Thank you,thank you!!
I will get to talk to my mom!!
Customer Complaints
Is there anything else I can help you with sir?
Customer Complaints
No. That is all.
Thank you.
Customer Complaints
Enjoy the rest of your stay!
Customer Complaints
Common Customer Complaints
Front Desk: Housekeeping:Check in is too slow Room is dirty @ check-inThe room I want is not available Room temperatureDouble Check-in Wifi problems
Food & Beverage:Coffee is not hot enoughService is too slowBill is incorrect