SUPPORT TO POLICE REFORM A Brief Assessment Adrianus Meliala 1UoI & INP Cooperation.
THE ROLE OF OMBUDSMAN REPUBLIC OF INDONESIA AND...
Transcript of THE ROLE OF OMBUDSMAN REPUBLIC OF INDONESIA AND...
THE ROLE OF OMBUDSMAN REPUBLIC OF INDONESIA
AND EFFORT TO IMPROVE THE EASE OF DOING BUSINESS
IN INDONESIA
2016
Speaker
Adrianus Meliala
• Drs (UI), MSi.(UI), MSc.(MMU), Ph.D(UQ)
• Commissioner/Member of Ombudsman RI, 2016-2021
• Former Commissioner of National Police Commission, 2012-2016
• Professor of Criminology, University of Indonesia, 2006-Now
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The Ease Of Doing Business and Public Service
• The Ease of Doing Business closely relates to public service
• The easier service is delivered, the more economic development can be geared toward increasing welfare of society
• State should guarantee good delivery of public service including the ease of doing business in this country to ascertain good investment climate
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Position of Ombudsman RI
Ombudsman RI is the one and only law enforcer in the field of administrative law toward all public and public-related institutions in Indonesia
Through various mechanisms and using the perspective of maladministration, Ombudsman RI has a pivotal role in controlling and supporting all public service providers to enable them to deliver a quick, reliable , easy to access and no corruption public service
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Ombudsman RI and Supporting Business Sector
• Supporting better rank of ease of doing business in Indonesia is rather a new, additional and indirect role of Ombudsman RI
• It seems more strategic and important to be paid attention to since President Joko Widodo has commented on it several times
• Despite our limitation, Ombudsman RI has dedicated itself to be hand-in-hand with other state institutions by, at least, to pursue anti corruption culture in doing business
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Survey Ease Of Doing Business by the World Bank
• Indonesia stays at the rank of 109 from 189 countries
• Survey period is started from 2 Juni 2014 to 2015 at One-Door Service Center (PTSP) in Surabaya and Jakarta
• The EODB’s rank should be seen as qualitative image of a country, this deserves a continuing annual increase
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Elements Surveyed
1. Starting A Business *
2. Dealing with Construction Permits *
3. Registering Property *
4. Paying Taxes
5. Getting Credit
6. Enforcing Contract *
7. Getting Electricity
8. Trading Across Borders
9. Resolving Insolvency
10.Protecting Minority Investors *
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* Items seem relevant
to Ombudsman scope
of work
The Urgency of this Survey
To the Government, as indicator of reaction of private sector in responding investment-related policies
To Private Sector, this may increase positive investment climate
To Society, better investment climate will directly or indirectly improve public welfare through new investment and availability of job opportunity
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Comparison of Index Score of Indonesia 2015 dan 2016
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Aspect 2015 2016 Notes
Starting Business 173 163 Down 10 points
Dealing with Construction Permits
107 110
Registering Property 131 131
Getting Credit 70 71
Protecting Minority Investors 88 87
Paying Taxes 148 160 Up 12 points
Trading Across Borders 105 104
Enforcing Contracts 170 170
Resolving Insolvency 77 73
Comparison with Other Countries Countries Ranks
Laos 134
India 130
Indonesia 109
Filipina 103
Vietnam 90
Tiongkok 84
Thailand 49
Jepang 34
Malaysia 18
Korea 4
Singapura 1
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Notes on 2016 Index
Starting A Business in Indonesia: suffers declining score since there are still 13 procedure and 47 days needed to start up a business. Ones which still take time more than 10 days are regulation on Surat Ijin Usaha Perdagangan (SIUP) and Tanda Daftar Perusahaan (TDP)
Taxation enjoys rank increase due to simplification of procedure, from 54 to 10 procedures only
Permission for Construction (using warehouse as sample) takes average cost of Rp. 86.367.000,-, around 110 working days and 17 procedures
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Our Data
• Ombudsman RI spends resources to focus into several strategic public services that closely related to the ease of business such as: land management, permit and regulations, immigration, tax and custom
• Education, Land Management, Local Government-related Issues and Police Work are 4 (four) sectors most often complained about. Relatively Speaking, Ombudsman RI observes steady but sure improvement in those sectors.
• However, land management as managed by Badan Pertanahan Nasional (the National Land State Body) seems to be the worst .
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Statistic on Public Complaint that relates to Investment Sector and Other Substance that Support Business Investment
(Regulation/PTSP, Tax, Foreign Investment, Banking, Electricity, Land, Custom)
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6678 6859
7650
1125 1410
2476
0
1000
2000
3000
4000
5000
6000
7000
8000
9000
2014 2015 2016*)
Total Laporan Tahunan Laporan Terkait Sektor Usaha
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Total Complaint with Substance on Maladministration
Relating Business
Dugaan Maladministrasi
Substansi Laporan
Total Cukai dan Pajak Listrik
Penanaman Modal
Perbankan Perijinan (PTSP) Pertanahan
Jml % Jml % Jml % Jml % Jml % Jml % Jml %
Berpihak 0 0.0% 1 0.5% 0 0.0% 2 0.6% 0 0.0% 8 0.8% 11 0.4%
Diskriminasi 5 1.6% 2 1.1% 1 1.5% 3 0.8% 9 1.4% 6 0.6% 26 0.9%
Konflik Kepentingan 60 19.7% 3 1.6% 2 3.0% 4 1.1% 7 1.1% 12 1.3% 88 1.0%
Penundaan Berlarut 32 10.5% 20 10.9% 10 14.9% 85 23.5% 163 26.0% 353 37.9% 663 28.6%
Penyalahgunaan Wewenang
25 8.2% 22 12.0% 10 14.9% 43 11.9% 82 13.1% 124 13.3% 306 10.5%
Penyimpangan Prosedur 40 13.2% 20 10.9% 24 35.8% 100 27.6% 149 23.7% 156 16.7% 489 22.3%
Permintaan Imbalan Uang, Barang dan Jasa
58 19.1% 14 7.6% 3 4.5% 4 1.1% 56 8.9% 41 4.4% 176 5.5%
Tidak Kompeten 39 12.8% 10 5.4% 5 7.5% 49 13.5% 53 8.4% 58 6.2% 214 8.9%
Tidak Memberikan Pelayanan
35 11.5% 50 27.2% 4 6.0% 40 11.0% 83 13.2% 146 15.7% 358 17.4%
Tidak Patut 10 3.3% 42 22.8% 8 11.9% 32 8.8% 26 4.1% 29 3.1% 147 4.6%
TOTAL 304 100% 184 100% 67 100% 362 100% 628 100% 931 100% 2476 100%
SUBSTANCE OF COMPLAINT THAT RELATES TRADING, AND BUSINESS PERMISSION
2014 – 2016*)
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By : TIM PTIPP – Pencegahan, Ombudsman RI
DISTRIBUTION ON PROVINCE WHERE COMPLAINANT MAY COME FROM 2014 – 2016*)
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One-Stop Service Center
7.4%
0.2%
0.2%
0.2%
0.2%
0.2%
0.2%
0.2%
0.2%
0.2%
0.3%
0.3%
0.3%
0.5%
0.7%
0.7%
0.7%
0.7%
0.9%
0.9%
0.9%
0.9%
0.9%
1.0%
1.2%
1.4%
1.4%
1.5%
1.7%
2.4%
2.9%
3.3%
4.1%
9.1%
21.0%
31.3%
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0%
Lainnya
Izin Jasa Cargo
Izin Penyelenggaraan Kursus / Balai Pelatihan
Izin Perkapalan
Izin Usaha Pemotongan Unggas
Izin Usaha Perikanan
Izin Usaha Perkebunan
Permohonan Konvensi
TDUP
TNKB
Izin Usaha Café/Restoran
Izin Usaha Panti Pijat
SIPA
Izin Usaha Toko Modern
AMDAL
Izin Pendirian SPBU
Izin pengelolaan hutan
SITU
Izin Usaha Jasa Konstruksi (IUJK)
Izin Usaha Mikro, Kecil dan Menengah
Izin Usaha Perhotelan
Izin Usaha Rekreasi dan Hiburan Umum
SKDU
Izin Prinsip
Izin Galian
Izin Reklame
TDP
Izin Usaha Industri
Izin Operasional
Izin Lokasi
izin Gangguan (HO)
Izin Usaha Jasa Pertambangan (IUJP)
Izin Usaha Perdagangan (SIUP)
Izin Pendirian Tower Telekomunikasi
Izin Mendirikan Bangunan (IMB)
Pelayanan Kantor PTSP
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Tax and Custom
7.0%
0.4%
0.4%
0.4%
0.4%
0.4%
1.2%
1.2%
1.6%
1.7%
1.7%
1.7%
2.1%
2.9%
3.3%
3.7%
3.7%
3.7%
3.7%
4.1%
4.5%
7.8%
12.0%
12.0%
17.4%
0.0% 2.0% 4.0% 6.0% 8.0% 10.0% 12.0% 14.0% 16.0% 18.0% 20.0%
Lainnya
Cukai Rokok
Denda Pajak
Jasa Konsultasi Pajak
Penggelapan Pajak
Premi Asuransi Kecelakaan
Pajak Reklame
Pengurangan Pajak
NJOP
Pelayanan Petugas Bea Cukai
SPPT
SPT Tahunan
Retribusi Tempat Pariwisata
BPHTB
Retribusi Daerah
Tarif Pas Pelabuhan / Bandara / terminal
Bea Ekspor dan Impor
NPWP
PPn (Pajak Penghasilan)
Penetapan Pajak
Retribusi Parkir
Pajak Bumi dan Bangunan
Pelayanan Petugas Pajak
Pelayanan Petugas Samsat
Pajak Kendaraan Bermotor (PKB)
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Electricity
1.3%
0.6%
0.6%
0.9%
1.3%
1.5%
1.5%
1.7%
1.9%
1.9%
1.9%
2.3%
2.3%
2.6%
2.6%
3.2%
4.0%
13.0%
16.4%
18.1%
20.4%
0.0% 5.0% 10.0% 15.0% 20.0% 25.0%
Lainnya
Pembangunan Pembangkit listrik
Penurunan Daya Listrik
P2TL
Mutasi Listrik Prabayar
Pembangunan SUTET
Perbaikan Jaringan Listrik
Akses Pelayanan Listrik
Distribusi Listrik
Penerangan Jalan
Gangguan Listrik
Penambahan Daya Listrik
Pencabutan Meteran Listrik
Pembangunan Gardu/Tiang Listrik
Pemindahan Jaringan Listrik
Pencatatan Meteran Listrik
Pemutusan Aliran Listrik
Pelayanan Petugas PLN
Pemasangan Listrik
Tagihan Listrik
Pemadaman Listrik
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Foreign and Domestic Investment
16.7%
1.7%
1.7%
1.7%
1.7%
1.7%
1.7%
1.7%
1.7%
1.7%
1.7%
1.7%
1.7%
1.7%
1.7%
1.7%
1.7%
1.7%
3.3%
3.3%
3.4%
6.7%
8.3%
10.0%
20.0%
0.0% 5.0% 10.0% 15.0% 20.0% 25.0%
Lainnya
Anggaran Belanja Daerah
Bunga Pinjaman
Invetasi Modal Usaha
Lokasi Usaha
Pendirian Usaha Industri
Badan Usaha Jasa Pertambangan (IUJP)
Badan Usaha Mikro, Kecil dan Menengah
Jaminan Pinjaman
Kepemilikan Saham
Pajak Industri
Pembayaran Kredit
Penerbitan Usaha
Pengadaan Barang dan Jasa
Penghentian Operasionlisasi BUMD
Perjanjian Pinjaman / Pembiayaan
Rekening Perbankan
Rekomendasi Izin Badan Usaha
Pencairan Dana / Modal
Pengelolaan Objek Wisata
Pengalihan Aset
Penggelapan Investasi Usaha
Kerjasama Perdagangan
Bantuan Dana / Permodalan
Penyelenggaraan Koperasi
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Banking
3.2%
0.2%
0.2%
0.2%
0.2%
0.2%
0.2%
0.5%
0.5%
0.5%
0.5%
0.7%
0.9%
1.2%
1.4%
1.7%
1.9%
2.8%
5.2%
5.4%
6.4%
7.8%
11.3%
14.4%
32.3%
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0%
Lainnya
Deposito
Hipotik
Pelayanan Petugas OJK
Pembiayaan Kepemilikan Emas
Pengalihan Aset Jaminan Perbankan
PNPM
Asuransi Perbankan
Bantuan Pembiayaan
Penggunaan Dana
Permohonan Informasi
Kerjasama Perbankan
ATM
Dana Pensiun
Penyitaan Agunan Kredit
Kartu Kredit
Perjanjian Kerja
Kredit Perumahan
Proses Pelelangan
Account Bank
Transaksi Perbankan
Pembayaran Kredit
Pelayanan Perbankan
Jaminan Pinjaman
Perjanjian Pinjaman / Pembiayaan
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Land Management
0.5%
0.1%
0.1%
0.3%
0.6%
0.8%
1.2%
1.3%
1.5%
1.5%
2.8%
3.3%
3.8%
4.9%
11.0%
14.0%
17.0%
35.3%
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0%
Lainnya
Informasi Status Tanah
Tagihan Denda UWTO
Informasi Kepemilikan Tanah/Lahan
SPPT
Sporadik Tanah
Izin Mendirikan Bangunan (IMB)
Peralihan Tanah
Tapal Batas
Sengketa Tanah adat/Ulayat
Penguasaan Tanah Sepihak
Pengukuran Tanah
Pembebasan Lahan
Ganti Rugi Lahan
Hak Guna Usaha (HGU)
Hak Guna Bangunan (HGB)
Sengketa Lahan/Tanah
Sertifikat Tanah
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Subject
of
Complaint
1
2
3
4
• Fail to Deliver Services (17 %)
• Breach of Procedure (22 %)
• Others (31 %)
• Undue Delay (30 %)
Series of Workshop on EODB, 2016
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Palembang
Makassar Surabaya
Next Year
• To launch massive survey on Index of Public Satisfaction on Public Service
• To launch massive survey on Index of Maladministration conducted by Public Service Provider Institutions
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