2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM

The Right Attitude

• Optimistic:past, present, future

• Objective:being honest will help your self-esteem, and contribute to good personal relationships

• Deliberate: recognize some of the behaviors you must make a conscious effort to change

• Determined: being tough-minded about your actions

2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM

Building a Winning Team• Defining and understanding

your organization's goals• Diversifying your

organization to make stronger, more adaptable, and more interesting

• Digging out qualities of particular passion

• Depending completely upon the boss

2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM

Communication Skills• Be clear about the purpose of the com

munication • See if the other person can repeat what

you have said, in his or her own words• Key concepts for effective listening:

Avoid jumping to conclusions and making value judgements;Listen to the full story;Restate the other person's position in your own words

2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM

Dealing With Difficult People• Determine what is causing his

difficult behavior• Figure out what the problem is

and his attitude • As the boss, you are a teacher

and a role model• NO patronizing,condescending• Be sympathetic

Let your employee know that a bad attitude is unacceptable

2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM

Leadership Skills

• A good leader is one who can find the balance in managing, delegating, disciplining, instructing, encouraging, and sympathizing

• to have people believe in your vision, follow you, and do what it takes to get the job done

• to help others develop their own leadership skills and style

2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM

Motivating Skills

• Being appreciated and being treated with respect are two of the most powerful motivators in the world--Empowering

• Be creative; allow for new, fresh ideas, and, as a boss, always make your supportive presence known

• set SMART goals for the team to accomplish, create guidelines, and set deadlines

2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM

Make a Habit of Success -1

– Do what feels most right– Check your facts– Don't make rash decisions– Understand your options– Know the consequences of

your choices– Talk it over with someone

before acting

2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM

Make a Habit of Success -2

– Understand others' points of view

– Respect the opinions of others

– Don't accept less than you deserve

– Make a point of asking for what you need and want

– Don't live in fear of rejection– Plan for your future

2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM

Setting Goals

• Think ahead and brainstorm about your future

• Map out a plan of action to attain your goals

• To reach a big goal, you will have to set many smaller goals along the way

• Communication is always essential, especially when you are trying to make a change

2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM

Stress Management

• Exercise: as a powerful stress reliever And only you and your doctor can decide What kind of exercise is right for you

• Make lists of all the things you need to do at work for the week up to the month

• Change your outlook to pamper yourself, help you remember you are a lot more than the sum of your various stresses

• Eustress-BON!

2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM

Successful Delegation• Accurate Communication is the

key factor in any successful delegation

• The best way is to put your expectations in writing

• Make both parties understand everything in the memo

• Ask questions before the project is begun

2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM

Stop Procrastinating and Start Living• Even the longest journey

begins with the first step• Be aware that there is a

difference between doing something right and doing the right thing

• Change your procrastinating ways of thinking into productive ways of thinking

2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM

Time Management

• Time is the only thing that everyone has in common, it's how they choose to spend it that makes the difference

• Structure your activities so that you complete them in the most effective way

2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM

Brainstorming

• Define your problem• Give yourselves a time limit• Shout out solutions to the

problem• Select five ideas you like best• Write down about five criteria

for judging which ideas best solve your problem

• Give each idea a score of 0 to 5 points depending on how well it meets each criterion

2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM

Key success factors!

OK

ATTITUDE BEHAVIOUR

KNOWLEDGE SKILLS

2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM

FOR MAKING CHANGE

THANKS!

done