The Power of Social Media
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Transcript of The Power of Social Media
The Power of
Copyright. All Rights Reserved Pierce Communications. 2012
The Power ofSocial Media
Barry AdamsDigital Services Director
Copyright. All Rights Reserved Pierce Communications. 2012
What is ‘social media’?
Wikipedia:
“Social media includes web- and mobile-based technologies which are used to turn communication into interactive dialogue among organizations, communities, and individuals.”
Copyright. All Rights Reserved Pierce Communications. 2012
Social media is about conversationsconversationsconversationsconversations online about shared interests & ideas.
The old model:
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BroadcastBroadcastBroadcastBroadcast
The new model:
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ConversationConversationConversationConversation
Real conversations with real people
• People expect to be spoken to as if they are people
• Impersonal & robotic corporate communication is unacceptable
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Authentic tone of voice
• Every company has a personality
• That personality should power the engagement with people on social media
• Stay true to your corporate personality
� ‘Fake’ personalities are easily spotted and ridiculed
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� ‘Fake’ personalities are easily spotted and ridiculed
The user is in control
• Having conversations mean engaging with your users
• Conversations happen on the user’s terms
� You are ‘intruding’ in their social space, so you need to make sure the conversation is worthwhile to have
• The old adage ‘customer is king’ is 100% true
Copyright. All Rights Reserved Pierce Communications. 2012
• The old adage ‘customer is king’ is 100% true
� On social media, the user is king
So what’s in it for me?
• Conversation – not broadcast
• Be authentic and true to your corporate personality
• It happens on the user’s terms
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So why would we do social media at all?
Because that’s where your customers are
• Facebook:Facebook:Facebook:Facebook:
� 900 million users
� 3.2 billion likes & comments every day
� On average users spend over 5 hours/month on FB
• Twitter:Twitter:Twitter:Twitter:
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• Twitter:Twitter:Twitter:Twitter:
� 550 million users
� 4o0 million tweets a day
• Others:Others:Others:Others:
� LinkedIn: 150m users
� Google+: 170m users
Be realistic
• Social media are social spaces;
� Commercial messages are rarely welcome
• Understand what each social media site is good at;
� Use what works for each specific platform
• Establish clear goals & objectives;
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• Establish clear goals & objectives;
� What is it you want to achieve?
� What platforms should you use for that?
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Source: Go-Gulf.com, May 2012
• The biggest social network by far and the most mature platform for businesses;
� Facebook Pages
� Facebook Advertising
• Highest engagement levels of all social media platforms
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• Highest engagement levels of all social media platforms
� More time spent on Facebook than on any other site.
Facebook Pages
• A Facebook Page is the primary presence of a business on Facebook
• All corporate activity on Facebook has to happen via its Page
• On average only 16% of your page’s fans will see your post
� Solution: promoted post:
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� Solution: promoted post:
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Facebook Advertising
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• Used to send 140-character messages
� Very good engagement levels
• Limited advertising opportunities
� Sponsored tweets are expensive
� Paid-for tweets by celebs need to be declared
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� Paid-for tweets by celebs need to be declared
• Great viral potential
� Twitter Retweets are more powerful than FB likes
� Media pay more attention to what happens on Twitter
Twitter tools
• Main Twitter account
• Hashtags: #paralympics #justinbieber #followfriday
• Following the right people
• Engage with followers
• Average half-life of a tweet: 18 minutes****
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• Average half-life of a tweet: 18 minutes****
**** Source: http://www.seomoz.org/blog/when-is-my-tweets-prime-of-life
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• The most popular ‘business’ social network
� Users create profiles which are more or lessextended CVs
� Connect with (former) colleagues & business associates
� Share updates
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� Share updates
� Get recommendations & recommend others
• 150m users (May ‘12)
• Primarily used for business networking
� Groups
� Events
• A popular tool for recruiters
LinkedIn for business
• Company page
� Showcase products & services
� Add employees
� Post updates
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� Post updates
� Advertise jobs
� Get recommendations
• Advertising
� Targeted ads
• Social image/video sharing network
� You can upload (‘pin’) photos & videos
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� Like & Re-pin others
� Comment on pins
• 23 million users (Aug ‘12)
� 97% are female
Four Steps to a Successful Social Media Strategy
1. Set goals & objectives
2. Define your audience
3. Create engaging content
4. Measure & analyse
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4. Measure & analyse
Questions?
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Questions?
[email protected]://www.piercecommunications.co.uk