The Power in Empowered Communications uReach Technologies ProprietaryPage 1 Rakesh Agrawal uReach...
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![Page 1: The Power in Empowered Communications uReach Technologies ProprietaryPage 1 Rakesh Agrawal uReach Technologies VMA Fall Meeting October 30, 2001 Future.](https://reader035.fdocuments.us/reader035/viewer/2022070403/56649f2a5503460f94c44500/html5/thumbnails/1.jpg)
uReach Technologies ProprietaryPage 1 The Power in Empowered Communications
Rakesh Agrawal
uReach Technologies
VMA Fall Meeting
October 30, 2001
Future of Messaging
The Power in Empowered Communications
![Page 2: The Power in Empowered Communications uReach Technologies ProprietaryPage 1 Rakesh Agrawal uReach Technologies VMA Fall Meeting October 30, 2001 Future.](https://reader035.fdocuments.us/reader035/viewer/2022070403/56649f2a5503460f94c44500/html5/thumbnails/2.jpg)
uReach Technologies ProprietaryPage 2 The Power in Empowered Communications
About uReach Technologies
• Provider of empowered communications to service providers– Outsourced– License
• Current customers– Verizon– Cingular Wireless– GiantBear
• Operate Showcase Site as “laboratory” to help service providers to better understand
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uReach Technologies ProprietaryPage 3 The Power in Empowered Communications
Evolution of messaging
• Email, voicemail, fax, IM, SMS systems developed at different times
• Developed by disparate manufacturers for a specific network (PSTN, IP, etc.)
• Designed around the technology, not the user
![Page 4: The Power in Empowered Communications uReach Technologies ProprietaryPage 1 Rakesh Agrawal uReach Technologies VMA Fall Meeting October 30, 2001 Future.](https://reader035.fdocuments.us/reader035/viewer/2022070403/56649f2a5503460f94c44500/html5/thumbnails/4.jpg)
uReach Technologies ProprietaryPage 4 The Power in Empowered Communications
What are the problems?
• Disparate accounts – silos of information– Each with own login, passwords– Different access methods
• Difficult to use– Difficult to administer– Systems aren’t intuitive– Different systems work differently– Need to remember multiple “addresses”
• Lack of interoperability
![Page 5: The Power in Empowered Communications uReach Technologies ProprietaryPage 1 Rakesh Agrawal uReach Technologies VMA Fall Meeting October 30, 2001 Future.](https://reader035.fdocuments.us/reader035/viewer/2022070403/56649f2a5503460f94c44500/html5/thumbnails/5.jpg)
uReach Technologies ProprietaryPage 5 The Power in Empowered Communications
Communications technology today is about devices and addresses – not
about reaching people
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uReach Technologies ProprietaryPage 6 The Power in Empowered Communications
Compelling services
• Services with the highest take don’t have substitutes– Call waiting– Caller ID
• Take advantage of the “always on”, ubiquitous nature of the network to deliver compelling services
• uReach believes that with the right bundle of services, UC penetration can greatly exceed VM penetration
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uReach Technologies ProprietaryPage 7 The Power in Empowered Communications
TAD vs VM
Advantage TAD
• One-time fee
• Easier to use (locally)– Message counter– Navigation buttons
• Call screening
Advantage VM
• Takes messages while on the phone
• Easier to use (remote)
• Reliable– No need to worry
about power loss
5 yr cost: $20-$40 5 yr cost: $300-$500
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uReach Technologies ProprietaryPage 8 The Power in Empowered Communications
Keys to success
• Unique features – Alerts– Return call– Mailbox management
• Ubiquitous access– Web, phone, WAP, Palm, etc.
• Integration of applications• Ease-of-use
– Voice access
• Empowers users– “Communicate on your terms”
![Page 9: The Power in Empowered Communications uReach Technologies ProprietaryPage 1 Rakesh Agrawal uReach Technologies VMA Fall Meeting October 30, 2001 Future.](https://reader035.fdocuments.us/reader035/viewer/2022070403/56649f2a5503460f94c44500/html5/thumbnails/9.jpg)
uReach Technologies ProprietaryPage 9 The Power in Empowered Communications
Communications technology should be about empowering people with the tools and information they need to
communicate efficiently
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uReach Technologies ProprietaryPage 10 The Power in Empowered Communications
Empowered communications
• Intelligent
• Integrated
• Flexible
• Simple
• Accessible
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uReach Technologies ProprietaryPage 11 The Power in Empowered Communications
Example 1: MWI
• Basic: Stutter tone or lit icon
• Advanced: Pager notification “732-335-5400”
• Empowered: Pager notification “Rakesh Agrawal from 732-335-5400. 45 second message received at 3:45 p.m. on Oct. 27. High priority.”
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uReach Technologies ProprietaryPage 12 The Power in Empowered Communications
Example 2: Incoming calls
• Basic: Ring Ring
• Advanced: Caller ID, Talking caller ID
• Empowered: Intelligent call filtering based on schedule and contact information
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uReach Technologies ProprietaryPage 13 The Power in Empowered Communications
Example 3: Outgoing calls
• Basic: Dial number
• Advanced: Speed dial
• Empowered: Say “Call Rocky Agrawal”
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uReach Technologies ProprietaryPage 14 The Power in Empowered Communications
Example 4: Returning calls
• Basic: Listen to message, write down number, hang up, dial number
• Advanced: Return call button
• Empowered: Say “Return call”
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uReach Technologies ProprietaryPage 15 The Power in Empowered Communications
Ubiquitous access
• Web and phone at a minimum today
• WAP, Palm, cable TV in future
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uReach Technologies ProprietaryPage 16 The Power in Empowered Communications
Integration of applications
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uReach Technologies ProprietaryPage 17 The Power in Empowered Communications
Integration of applications
![Page 18: The Power in Empowered Communications uReach Technologies ProprietaryPage 1 Rakesh Agrawal uReach Technologies VMA Fall Meeting October 30, 2001 Future.](https://reader035.fdocuments.us/reader035/viewer/2022070403/56649f2a5503460f94c44500/html5/thumbnails/18.jpg)
uReach Technologies ProprietaryPage 18 The Power in Empowered Communications
Integration of applications
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uReach Technologies ProprietaryPage 19 The Power in Empowered Communications
Benefits to the service provider
• Increased revenue– Monthly fees– Additional usage
• Higher margin
• Reduced churn
• More customer touch
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uReach Technologies ProprietaryPage 20 The Power in Empowered Communications
Contact Information
Rakesh AgrawalDirector, Product Development
uReach Technologies
uNumber: 877-814-4568
Email: [email protected]