The Philippine Digital Strategy and Regional Hubs

4th National ICT Summit

November 2011

General Santos City

PHILIPPINE DIGITAL STRATEGY

A five-year strategy for national ICT

development (2011-2016 )

Formulated through an extensive multi-

sectoral consultation process nationwide and

review of best practices

Government agencies and private sector

commit to the PDS

In synch with the Philippine Development

Plan 2011-2016

Transparent

Government &

Efficient Services

Internet Opportunity for All People

ICT Industry

and Business Innovatio

n

Investing in

People: Digital

Literacy for All

Country Development

and People Empowerment

PDS Vision

“A digitally empowered, innovative, globally

competitive and prosperous society where

everyone has reliable, affordable and secure

information access in the Philippines. A

government that practices accountability and

excellence to provide responsive online

citizen-centered services. A thriving

knowledge economy through public-private

partnership”

FIVE Key Result Areas

Policy Environment

e-Government

ICT Industry Development

Internet for All

Cyber Security

ICT Policy Environment

Efficient, Enabling, Engaging

Omnibus Code for Government IT

Code and Data Sovereignty

Interoperability

Chief Information Officer

Rationalized gov’t ICT spending

National Broadband Plan

Fair and progressive telecommunication policy

environment

eGovernment

Gov’t Information

System Plan (GISP)

for 2016 and beyond

National Payroll

eBPLS (Business

Permits & Licenses

Service) 1st component of

eLGU

Gov't Integrated

Financial Management

Info System

Single Portal for Citizen

Services

Call Center Ng Bayan

Community eCenter

expansion

Education: PC Tablet,

iSchools, eLibrary

Health: U.P. National

TeleHealth System

Philippine Business

Registry

National Single

Window

Electronic

Transparency Initiative

for Lump Sum Funds

(eTAILS)

Better Government Serving the Citizenry Serving Business

E-Government ranking

e-Government ranking is slightly above regional average as well as world average.

The Philippines needs to strengthen its efforts in this area to keep pace and improve its position.

eGovernment :

Better Government

Serving the Citizenry

Serving Business

Internet Opportunities for All

Expanding broadband Internet in rural areas creates opportunities for

Non-agricultural employment

Increased revenues for small-scale farmers - e.g., 9% increase for tea farmers in Kenya

Greater overall productivity

Reduced administrative costs

Reduced incidences of fraud

Local tourism – e.g., Ifugao Terraces PHP300,000 for community in visitors fee

Every 10% increase in broadband penetration accelerates economic growth by 1.38% (low & middle-income countries)

Community

eCenter

Government

Services

Network

Cyber Security

SIMPLE SOLUTIONS

Clear Policy and Guidance

Increased and institutionalized awareness

MEDIUM TERM SOLUTIONS

Create the Cyber Security and Defense Group

ICT Industry Development: Expand and Move to High Growth Areas

Bridge the skills gap

Countryside development through additional

Next Wave Cities

Develop and promote key growth sectors

Pursue aggressive internal marketing

Reduce Gaps on Demand vs. Supply to

Achieve Growth Rate Targets

KEY ACTIONS

Nationwide roll-

out of GCAT

Implement

industry-relevant

curricula (e.g.

Services

Technology

Management and

Services

Management)

63

88

231

269

137

199

172

148

127

8487

103

0

40

80

120

160

200

240

280

320

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016

Annual Demand and Supply projections

of entry-level industry talent – PH IT-BPO

‘000 FTEs

Addressable Gap

Effective addressable supply (Base Case)

Total talent demand (Accelerated Case)

Source: Business Processing Association of the Philippines

Industry-initiated Talent Development Initiatives are in the process of being approved, funded and implemented

Global Competency Assessment Test (GCAT)—measures skills needed for employment in IT-BPO Industry

Advanced English Proficiency Program—designed to create fluent English language skills; planned for nationwide implementation

Training-for-Work Scholarship Program (TWSP)—for near hires, pilots produced 70% hiring efficiency

Multilingual BPO Leadership Program

Services Management Program—entry-level program to enlarge talent pool

Services Technology Management Certificate Program—management development

14

Service Management Program-- Entry-Level course designed to enlarge talent pool

Develop and promote growth sectors Global offshore services market US$ billion

25-27 50-51

105-125

65-80

70-73

256-268

136 -144 IT/ESO

15-18

Voice BPO

Non-Voice BPO

Global market

CAGR

10-15%

20-25%

11-16%

Source: Business Processing Association of the Philippines

KEY ACTIONS Leverage on state universities and colleges Accelerate discussions on aligning higher education curriculum with industry standards and requirements Develop road map for each of the growth sectors

Pursue aggressive internal marketing

KEY ACTIONS

Aggressive campaign on career opportunities for the IT-BPO industry Align with national PH branding message Grassroots campaign – tie up with Next Wave Cities™ program BPO?

IT?

Engineering?

Thank You