The New Collaboration Experience...Industry-leading Web conferencing • Audio, web, and...

The New Collaboration

Experience

Steve Slattery

VP & GM – Collaboration Infrastructure Technology Group

May 2012

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

Harvard Business Review

bring people together


Productive and accessible mobile workers

Effective virtual teams

Interactive and engaged employees

Productivity

Satisfied and loyal customers

New and innovative IT models

Growth

Strategically aligned organization

Flexible and innovative working options

Innovation

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 5

“65% of companies are deploying at least one

enterprise social software tool.”

“20% of professional PCs will be managed

under a hosted virtual desktop model by

2013.”

“By 2013, over 90% of network

data traffic will be video.”

“People spend more time on Facebook than

any other website.”

“Android is the #1 OS for mobile platforms with

more than 700,000 new activations per day.”

“Sales of smartphones and tablets are

now greater than all PCs, including

notebooks.”

“60% of server workloads will be

virtualized by 2013.”

“One third of corporations say they

are using video at least once per

week.”


Secure access to information and people from any device, anywhere.

Deliver agility and scale on demand; create rich media with VDI economics.

Find expertise and information; enable proactive customer interaction.

Enable high-quality interaction from anywhere, in real-time and offline.


PC World Post-PC World

Client OS

Server

Architecture

Applications

Devices


Mobile, Office, Home, Inter-

Company Smartphones, Tablets, Laptops,

Thin Clients

Video, Voice, Web,

Social, Business Apps

Cloud On-Premises


Any Content Anywhere Any Device

INTEGRATED COLLABORATION EXPERIENCE

Video handled as

easily as voice and data

Flexible access

from all clients

Best experience

in any location

Secure

mobility


Mobile, Social, Visual, Virtual


Unified Communications

Telepresence Collaboration

Applications

Customer Collaboration


From the Desktop to the Boardroom

On Premises Cloud Hybrid

Cisco Unified

Communications

Manager


Voice and Video Call Processing Enterprise-class unified voice and video call management

1

Mobility and Presence Single-integration client for adaptive workspaces

2

Business to Business Secure intercompany collaboration, intra and intercompany

3

Cisco

Unified Communications

Manager

Consistent employee services, whether at main campus, branch office, or remote.

Choice of Endpoints and Devices From IP phones to mobile devices to video experiences.

4

Management Integrated tools for intelligent administration and user support

5


Scalability

40,000 users in a single cluster; 80,000 users in a super-cluster

Centralized or Distributed Call Processing

Deployed across an IP network, with transparent features and management, dial-plan

partitioning

Administration

Real-time performance monitoring, dial-plan analysis and management, single sign-on,

bulk administration, and EnergyWise intelligent power management

Voice and Video Call Processing 1

Enhanced Desk Phone Features Do not disturb, intercom and audio message-waiting indication, secure conferencing,

call recording, and silent monitoring.


SIP grooming

IP PBX Trunking (video)

Through Cisco Unified

Border Element

Video Application Servers

Advanced Enterprise Conferencing

Services

Expressway™ Firewall Traversal/

Intercompany Media Engine

SIP

B2B and Remote Worker

Distributed Conferencing Services

3rd Party/H.323 Video Endpoints

Voice and Video Call Processing 1

Unified CM

SME


Single voice mailbox

across all phone numbers

Simultaneous

ring on all phones Seamlessly move

calls between

mobile and

desktop phones

Extend your

office phone

Place mobile calls

through Cisco UCM

Mobility and Presence 2


Business to Business 3

Video

telephony

Business

to Business

Standards-

based

Fully

automated and

self-learning

Free long-

distance

calls

Free

international

calls

Mission-

critical

security


Session Management Capabilities

Simplified global dial plan

Deep interoperability

Eased migration from TDM to UC

Extend to rich collaborative applications

Multiple deployment models

Cisco IME Mobile

Enterprise Apps Video

Vendor #1 Vendor #2

3rd Party PBX 3rd Party PBX

SIP TRUNK

Unified Messaging

Contact Center IM

Unified CM

SME

Business to Business 3


Advanced

Professional

Business

Visual, Mobile, Virtualized Voice

Media Communications Voice Communications

Advanced

Collaborative

Mobile

Collaborative

Basic

Choice of Endpoints and Devices 4

Advanced

Business


Multipurpose

Personal Total Immersion


Multipurpose

Personal

Cisco Video Endpoints

Third-Party Endpoints Total Immersion


Extensions

1300-65 1300-47

3010

3210

T3 Custom

Profile 65 / 52 / 42

Dual 65 / 52

C90 C60 C40

C20 Quick Set

Healthcare

Education

500-37

EX60 / 90

Movi

500-32

Immersive Multipurpose Personal

WebEx OneTouch

E20 Cius

Solution

1100

MX200 MX300 Vertical


Virtual Meetings

WebEx

Group Real-time

Rich, Real-Time

Communications

Jabber

One-one; One-to-few Real-time

Social Collaboration

Quad

Many-to-many Real-time and asynchronous


Rich, Real-Time

Communications

Social Collaboration

Virtual Meetings

Quad Jabber WebEx


Industry-leading Web conferencing

• Audio, web, and high-quality video

• Meeting, Training, Event, and Support versions

Document, application, desktop sharing

Ad-hoc and scheduled meetings, including scheduling with Outlook and Lotus Notes

Interoperable with Cisco Unified Communications products

Delivered securely over the Cisco Collaboration Cloud

Consistent, cross-platform experience

• Windows, Mac, Linux, Unix, Solaris

• Supported on mobile devices

• Available in 13 languages


Collaboration Solutions TelePresence/Jabber for

enhanced collaboration

Mobile Devices and

IP Phones Mobile/IP phones provide

ubiquitous access

On-Premises Audio and

Cisco Network Devices MeetingPlace/ASR/3rd Party

audio/Medianet for lower TCO


All-in-one UC Application

Presence and IM

Voice, video, voice messaging

Desktop sharing, conferencing

Collaborate from Any Workspace

PC, Mac, tablet, smart phone

On-premises and Cloud

Integration with Microsoft Office

Choice of Endpoints and Devices 4


• See who is available and how

• Instantly and efficiently interact

• Desktop and mobile access

• Easily escalate

Audio, video, web share

• Interoperable

XMPP-based – broad support

Federates with popular solutions


Cisco Presence Light-ups Click-to-IM, Click to-Call


Business Process

Social

Communication

Content

Open Standards & APIs to Integrate with Business and Transactional Systems

Built-In Integration with Enterprise Communications

Systems

Built-In Integration with Content / Document Management

Systems

Out-of-Box Enterprise Social Software for Desktop

& Mobile Devices

Context: Activities, Social Graph, Notifications, Recommendations, Search


Service Quality Monitoring Monitoring, Alerting and

Troubleshooting

Provisioning Reporting

Complete Lifecycle Management

Management 5


Any combination of end-user clients, devices, and applications from Cisco or third parties access this core.

Network Services

Medianet Services

Collaboration Services

Client Services

Collaboration Applications

Devices


Secure

Intracompany Flexible

Consumption Models

Enterprise

Social Software Pervasive Video

Interoperable,

Open Architecture

Integrated Experience

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35 35

Use Collaboration as a competitive differentiator.

Develop a collaboration strategy using an architectural approach

Design your user experience to be mobile, social, visual, and virtual

Collaboration is a journey, not a project

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