the naosians link - naos-marketing.comnaos-marketing.com/docs/NAOSiansLink11.pdf · • Mariam...
6
Diversification… Having one main well-known and reliable client as Mobinil is an excellent perspective for a small company, but it can also be a pitfall not to fall in! To diversify clients and activities is the best way to decrease the strategic risk of a company. In the past months, we succeeded in consolidating the structure, the organization, the processes of the company, while still providing quality. But it is not an easy task to find new customers in the present environment because of the economic/political situation in Egypt and of a fierce international competition. In spite of this context, we’ve begun new call-center missions for TAQA, for Save the children and for a Canadian company. To diversify our activities, we started to host in our premises a French company named NEOEN, which aims at developing solar energy systems in Egypt. In the meantime, we have also launched a staff recruitment activity for Egyptian call centers, and we created a new call center in Spain to serve the French market. We are on the right track, though at the beginning! Nadine Barbier, General Manager March 2014 - #11 NAOS News Editorial NAOS Marketing - 40 and 44 Street 105, 6 street 155 Maadi, Cairo-Egypt www.naos-marketing.com - Email: [email protected] Page 1_____________ Editorial Diversification Naos News Save the Children mission figure of the month Page 2______________ A la rencontre de … 1st NAOS Challenge Winning Team! Chapeau! Best performers @ NAOS Page 3______________ Chapeau! Canadian mission & Best performers Know How Medical Insurance Page 4______________ Chapeau! Best performers @ Mobinil – Dec. 2013 En bref the naosians ’ link A mission made with our heart: Save the Children! Since December 2013, NAOS Marketing has a new client: Save the Children, one of the world’s leading children-focused NGOs. The mission consists in contacting targeted families for an emergency voucher distribution programme. Whilst the violence in Syria continues, it is estimated that around 250,000 Syrians have fled and sought refuge in Egypt, of which around 45% are under 18. Save the Children has therefore launched its largest ever winterization response in Egypt, supporting over 20,000 of the most vulnerable children and their families to meet their material needs. 21 244 vouchers distributed The vouchers are targeted towards low/no income Syrian, Egyptian and non-Syrian refugee families in Greater Cairo, and are redeemable for non-food items from one of Cairo’s largest hypermarkets. The project is a record, not only in terms of scale but also innovation, piloting a ‘mobile distribution’ methodology using buses, and, for the first time in Egypt, outsourcing the scheduling and complaints mechanism to us, NAOS Marketing, proving to be a key player in the project’s success. Figure of the month Page 5______________ Chapeau! Best performers @ Mobinil – Jan. 2014 Social Nadine’s birthday Page 6_______ Talents Social Entertainment
Transcript of the naosians link - naos-marketing.comnaos-marketing.com/docs/NAOSiansLink11.pdf · • Mariam...
Diversification…
Having one main well-known and reliable client asMobinil is an excellent perspective for a smallcompany, but it can also be a pitfall not to fall in! Todiversify clients and activities is the best way todecrease the strategic risk of a company.
In the past months, we succeeded in consolidatingthe structure, the organization, the processes of thecompany, while still providing quality. But it is notan easy task to find new customers in the presentenvironment because of the economic/politicalsituation in Egypt and of a fierce internationalcompetition. In spite of this context, we’ve begunnew call-center missions for TAQA, for Save thechildren and for a Canadian company.
To diversify our activities, we started to host in ourpremises a French company named NEOEN, whichaims at developing solar energy systems in Egypt. Inthe meantime, we have also launched a staffrecruitment activity for Egyptian call centers, andwe created a new call center in Spain to serve theFrench market.
We are on the right track, though at the beginning!
Nadine Barbier, General Manager
March 2014 - #11
NAOS News
Editorial
NAOS Marketing - 40 and 44 St reet 105 , 6 s t reet 155 Maadi, C a iro -Egyptw w w .nao s-marketing.co m - Email: [email protected]
Page 1_____________
Editorial Diversification
Naos NewsSave the Children mission
figure of the month
Page 2______________
A la rencontre de … 1st NAOS Challenge Winning Team!
Chapeau!Best performers @ NAOS
Page 3______________
Chapeau!Canadian mission & Best performers
Know HowMedical Insurance
Page 4______________
Chapeau!Best performers @ Mobinil – Dec. 2013
En bref
the naosians’link
A mission made with our heart: Save the Children!
Since December 2013, NAOS Marketing has a new client: Savethe Children, one of the world’s leading children-focusedNGOs. The mission consists in contacting targeted families foran emergency voucher distribution programme.
Whilst the violence in Syria continues, it is estimated thataround 250,000 Syrians have fled and sought refuge in Egypt,of which around 45% are under 18.
Save the Children has therefore launched its largest everwinterization response in Egypt, supporting over 20,000 of themost vulnerable children and their families to meet theirmaterial needs.
21 244 vouchers distributed
The vouchers are targeted towards low/no income Syrian,Egyptian and non-Syrian refugee families in Greater Cairo, andare redeemable for non-food items from one of Cairo’s largesthypermarkets.
The project is a record, not only in terms of scale but alsoinnovation, piloting a ‘mobile distribution’ methodology usingbuses, and, for the first time in Egypt, outsourcing thescheduling and complaints mechanism to us, NAOS Marketing,proving to be a key player in the project’s success.
Figure of the month
Page 5______________
Chapeau!Best performers @ Mobinil – Jan. 2014
Social Nadine’s birthday
Page 6_______
Talents
Social
Entertainment
Rencontre
NAOSians’Link – March 2014 #11
MEETING WITH the 1st NAOS Marketing Challenge Winning Team!
For the first time this year, NAOS Marketing organized a great challenge in order to
motivate NAOSians in doing their best and to develop team spirit! During one week,
from the 16th to the 22nd of February, 8 teams of 14 NAOSians working on the Star
Control 60 mission were competing in order to identify the best individuals and team
performers.
After a tough competition between 8 teams, BASANT’sTEAM won the first NAOS Marketing’s InternalChallenge!! During the whole challenge period, all theteams increased the average number of accepted callsper hour by 7%. In the same time, the winning teamincreased their performance by 19%!! BRAVO for thisoutstanding result.
In the name of NAOS Marketing, we send a specialCongrats to the team. Each one of them received apersonalized gift, a mug with NAOS Winning team logo.
As per individual performance, the best NAOSian onthis mission was Rawan Ahmed AbdelMonem, withtwice the number of accepted calls than the averageon the challenge. Quite an achievement! As a reward,she received a mug, and was named Assit on the Floorfor one day.
Basant and her NAOS Marketing Winning Team!
MEMBERS of the WINNING TEAM :
• Gehad MOHAMED• Sara GLAL• Magda THABT• Sara WASFI• Selvana VECTOR• Nermen SADEK• Eriny GEORGE
Note that Rawan joint recentlyNAOS Marketing as she startedworking with us on the 2nd ofFebruary 2014. Bravo, we are veryproud of you, TALENT IS NOTWAITING!
Chapeau!
NAOSians at NAOS: Best performers for national missions @ NAOS Marketing in February
• Marina MAHER• Mary AMIN• Fatma SABER• Nermen NABIL• Mariam WASFI• Ghada MOHAMED• Amal ANTER
NAOSians’Link – March 2014 #11
Chapeau! NAOS Marketing has a new international project inCanada. Under the supervision of the Team LeaderJoseph Nagui, 11 French-speaking agents are workingfor this new outbound mission.
Of course, the time schedule is quite different from anational mission, as there is a time difference of 7 hoursbetween Egypt and Quebec! They work from Monday toFriday from 6PM to 3AM.
Our Canadian client is selling woodenentrance doors and windows to individualhouses. It is particularly critical in acountry such as Canada, where a goodthermic isolation is essential to maintaina warm temperature inside the house,without spending a lot of money inenergy consumption.
Our mission is to take appointments with house owners for our client’s sales team to meet them. They willreceive a free evaluation of their energy consumption and a quotation to replace the default windows and doors.
We wish long life to the Canadian project!
We wish all of them the best in this hard selling mission!Here are the best performers for February 2014:
You have access to the medical network of hospitals and doctors working with MetLife Alico,under brief for NAOSians @Mobinil, with TL’s and Supervisors for NAOSians @NAOS.
Please, note that the network and the explanation of how to use the service will soon be available on MyNAOS.
Remember that misusing medical insurance or abusing the working system may prevent usfrom getting benefits for all in the next contract renewal.
NAOSians Medical Insurance
NAOS Marketing covers all employees both Insourced @ Mobinil and NAOS staff with proper medical insurancecoverage through most reputable service provider in Egypt “MetLife ALICO”. This means that everyone canreceive proper medical treatment through a wide range of medical network in case of major and emergencycases.
In case of sickness which may lead to absence from work, you have to provideMedical Certficate from any of network hospitals, otherwise your sick leave will notbe approved, putting in consideration that sick leave shall not exceed annual limit.
Medical insurance covers:• Maximum annual ceiling: EGP 10 000 (including life insurance of EGP 100 000) • Inpatient and emergency : full coverage 100%• Outpatient, Medication, Tests and Scans : 70%• Optical: Up to 70% of actual cost maximum EGP 500, every two years• Dental: Up to EGP 300 annually
Chapeau!
NAOSians at Mobinil: Best WHAT performances in December 2013Congrats for your excellent performance!
NAOSians’Link – March 2014 #11
En brefTharwat Ayad Samman, a NAOSian @Mobinil was named Best Agent inMobinil's First Class Team in Januray2014! Congrats Tharwat!! Ola Hussien Ali, a NAOSian @
Mobinil, has been distinguished forher exceptional performance duringthe last months. She was rewardedwith a permanent hiring fromMobinil! Bravo Ola!!
NAOS Marketing’s Human Ressources’team counts now with a newincorporation: Tarek Essam Sohib is anew recruiter @ 44, Street 105 offices.Welcome!
In Street 155, 2 boxes are now at your disposition todeposit your IDEAS and/or COMPLAINTS. Feel free toexpress yourself, your opinion is very important to us! Ifyou don’t find them, ask Arsany, he will be pleased to helpyou.
IDEAS COMPLAINTS
Chapeau!
NAOSians at Mobinil: Best WHAT performances in January 2014Congrats for your excellent performance!
NAOSians’Link – March 2014 #11
Happy birthday, Nadine! On the 4th of March, Nadine received a wonderful surprise: aparty on the terrace with all NAOSians present this day…
Social
Answers in NAOSian’s Link n°12. Gift will be given tothe first NAOSian who send the correct answers toboth questions to [email protected] GOOD LUCK!
1
2
Results of NAOSians’Link #10:
The NAOSians’Link is composed by and for NAOS Marketing staff. Proposals, comments and answers to be sent to Julia, NAOS new
Communication Manager at [email protected] or [email protected]
NAOSians’Link – March 2014 #11
Congratulations!
Ideas & Talents
This month, we are very pleased to present youMohammed-Alaa' El-Din-Ahmed Abu-Rayya’s talentfor Mixed Martial Arts. He is an amateur MMA fighterAKA “ICE BURN”, meaning as cool as ICE, but burns likeFIRE!
1
Refaa Ezzat Rezkallah, insourcedagent @ Mobinil, was the first insending us the right answer toNAOSians’ link n°10!Well done!
Mohammed is fighting in the 70kg division and his favorites stylesare Kick-boxing, Wrestling andBrazilian Jiu Jitsu.His MMA Records are: 2 Wins, 2Losses and 0 Draw.Find all the champion news on:https://www.facebook.com/MMA.ICE.BURN
Entertainment
Sara, NAOS Team leader, married to Mohamed on January 25th, 2014. Wish you the best!
Drinnnnnnngggg!Add the number of clocks to the number of ringing clocks to the number of clocks showing 15’ past the hour and to the number of different times in the picture and divide all by the number of clocks showing 11:15 = TOTAL ?
Ahmed Adel Abass, Ahmed Mahmoud Mohamed, Ahmed Salama Abdallah, Ahmed Samair Ali AbouRezk, Ahmed Yousef Khalil, Alaa Mohamed Mustafa, Amal Mohamed Abd AlAziz, Amira Gamal El Sayed, Aya AlaaEl Dien Abo ElEla, Aya Tarek Abdel, BelalMohammed Khalel, Christen Nabil Abdelmasseh, Christena Saleh Hanna, EmanAli Mohamed, Eman Khalifa Abd El-Hafez, Eslam Ahmed Ssiam, Fatma Mohamed Mahmoud, Gamil Fraig Gamil, GihadMostafaa Mohamed, Haidy Hany Ramzy, Kareem Hassan Metwally, Mahmoud Mohamed Abdrabo, Mahmoud Sayed Sadek, Mai Fouad Taha, Mai Mohammed Hani, Manal El Sayed El Sawi, Mariam EssamAshmawy, Marian Samir Mouris, Martina Safwat Gorgy, Marwa Morad Mohamed, Mohamed Hasan Mahmoud, Mostafa Al Sayed, Mostafa Mohamed Raddad, NourhanAhmed Said, Radwa Hassan, RamezMamdouh Kamel, Ramy Kamal Habib, RamyYasser Glal, Reham Ibrahim Elsharkawy, Salma Abd Elhadi, Samira Ahmed Salem, Shimaa Abd Elrahman, Yomna Maher Fathi
Happy birthday to all staff bornin March!
If A Wheel is doing 6 twists, how many twist will do C Wheel?2
Rasha Tarek married to Ahmed on Feb 22nd
