THE MADAJIMOPublished for Mille Lacs Corporate Ventures Associates

Grand Casino Mille Lacs Edition

January 1 2016

In This Issue

Associate Interest 2

Events amp Promotions 3

Associate News 4

Service Recognition 6

Learning amp Development 7

Start the Year Off Right and Get into Shape Grand Casino Benefits Update 2015

Medical Expenses Paid October 2014 - September 2015 $20519451

Where did the money gobull Hospital Inpatient $5103258bull Hospital Outpatient $8129576bull Physician Care $2276913bull Specialty Care $2359855bull Pharmacy $2649849

Medical Call Link bull Free bull 1-800-962-9497bull Call a registered nurse They will let you

know if you should go to a doctorbull 247 home work vacationbull Medical Call Links Audio Library contains

topics like diabetes nutrition cancer common sense and more

Optumbull 1-800-626-7944bull 24 Hours amp Confidentialbull Health and Medicalbull MarriageFamilybull Grief amp Lossbull Personal Legal Questionsbull Financial Worries

Wellness Goals We Should All Focus Onbull Reduction of Cholesterol Levelsbull Reduction of Blood Pressurebull Overall Weight Reductionbull Improved Eating Habitsbull StopDecrease Smoking

NOTE Health and Dental will not be taken out of Associates December 31 2015 check

2 The Madajimo

ASSOCIATE INTEREST

Welcome New AssociatesDestaine Anderson Eddys HostHostessJoshua Baker Security OfficerAnn Bixby Hotel Guest Service Rep

Bradley Brown Table Games Dealer

Trevor Carlson Security OfficerShawn Crist Table Games Dealer

Matthew Davies Buffet Dishwasher

Aaaron Hasek ADR Line CookBreanna Hector Snack Bar AssociateElaina Mewszel Cage CashierMelissa Murphy ADR Kitchen SupervisorMaureen Nickaboine Hotel Room AttendantRuss Poster Security OfficerTravis Powers Hotel Room Attendant

Thomas Schaefer Security Officer

Clarence Schultz Security OfficerColton Smith Table Games DealerJennifer Wadena Grand Rewards RepMichael Yanta Security Officer

Congratulations to Tori Bush New Dual Rate Supervisor

Jukebox

Tori has worked for GCML a total of four years The last four years she has worked in almost every food venue here at Grand Casino Mille Lacs She started out as a busser in Woodlands and has taken on the roles of prep cook and cook all the way up to becoming a Dual Rate in the Jukebox Please congratulate Tori when you see her in the Jukebox

Congratulations to Deb Frehse New Jukebox Supervisor amp Devin Roberts New Dual Rate Jukebox Supervisor

Congratulations to Deb Frehse our new Jukebox Supervisor Deb has worked for GCML a total of 16 frac12 years Deb has job shared in many departments including Eddyrsquos Plums and has helped out with Banquets for the parties Devin Roberts has worked for GCML for five years The past five years Devin has worked at the Jukebox We are excited to have him share his knowledge of food preparation and service along with drive for excellence with our food and beverage team We are lucky to have him continue to grow in our company Please congratulate Deb and Devin when you see them in the Jukebox

Farewell to Alicia EximiusFarewell to Alicia Eximius Hotel Front Desk Supervisor whose last day was Thursday December 31 Her last day of work was the last day of 2015

Alicia has worked with us at Grand Casino Mille Lacs for 11 years (she just celebrated her 11 year anniversary last week on December 20 Alicia spent all 11 years in the Hotel she started offas a House Person then moved to Reservations then transferred to the Front Desk and later became the Hotel Front Desk Supervisor

Alicia is moving to Salem Oregon with her husband Brandon and two kids Lilliana (age 8) and Zenius (age 3) Brandon is pursuing his career after finishing his college degree Alicia plans to finish up college next

Alicia said ldquoItrsquos been a great 11 years I grew up here have learned a lot and gotten great experience and made many friends that I will never forget Thanks for everything ~ Alicia Eximiusrdquo

We wish you the very best Alicia and we wish you a happy future

The Madajimo 3

EVENTS amp PROMOTIONS

Upcoming ConcertsDate amp Time Performer Ticket Prices

Friday February 26 - 7 pm Gary Lewis Gary Puckett amp Peter Noone (Country) $20 $30

Saturday March 26 - 7 pm Oak Ridge Boys (Country) $30 $45

Saturday April 16 - 8 pm Kevin Nealon amp Norm MacDonald (Comedy) $25 $35

Showtimes for January 1- 7

Daddys Home ndash Rated PG13 96 minutes Weekdays 500 700 900Saturday ndash Sunday 100 300 500 700 900 New Years Day 600 800

Joy ndash Rated RPG13 124 minutes Weekdays 615 845 Saturday- Sunday 115 345 615 845 New Years Day 615 845

Star Wars The Force Awakensndash Rated PG13 136 mins Weekdays 500 600 3D 830 Saturday ndash Sunday 100 330 600 3D 830 New Years Day 600 830 Alvin and the Chipmunks Road Chipndash Rated PG 86 mins Weekdays 515 715 915 Saturday ndash Sunday 115 315 515 715 915 New Years Day 615 815

Ticket Prices $850 Adults $650 Children under 12 (Under 2 Free)$650 Matinee (shows starting before 600 pm) $650 Senior Citizens (55 and over) $250 Surcharge for all 3D movie showings $500 Tuesdays

Movie Hotline 320-532-3923wwwGrandMakwaCinemacom

Upcoming PromotionsFri Jan 1 Sat Jan 2 Sun Jan 3 Mon Jan 4 Tues Jan 5 Wed Jan 6 Thurs Jan 7

Gazette Bonus (4 am - midnight)

Car Drawing

New Years Day

Ice Scraper (40 points)

2016 Drawings

Pick Your Package

Any Given Sunday

Bonus Cash Grand Play

(kiosk)

Bonus Grand Play (kiosk)

Senior Tuesdays

Hidden Treasures

(kiosk)

Mystery Money

(mailerkiosk)

Receive Urgent Care at These Locations

We have had a contract with Gateway since 1998 related to on site health care ndash we began Casino Care in the Hinckley clinic so that our Associates could get urgent care with no cost Associates can be treated at Gateway in Hinckley Sandstone and Moose Lake as well as at Mille Lacs Health Systems in Onamia Isle Garrison and Hillman for urgent care without a cost to them

We worked with Gateway last year to upgrade the Hinckley clinic and we created this beautiful medical facility It has the clinic eye glasses and pharmacy all in one building

2 The Madajimo

ASSOCIATE INTEREST

Welcome New AssociatesDestaine Anderson Eddys HostHostessJoshua Baker Security OfficerAnn Bixby Hotel Guest Service Rep

Bradley Brown Table Games Dealer

Trevor Carlson Security OfficerShawn Crist Table Games Dealer

Matthew Davies Buffet Dishwasher

Aaaron Hasek ADR Line CookBreanna Hector Snack Bar AssociateElaina Mewszel Cage CashierMelissa Murphy ADR Kitchen SupervisorMaureen Nickaboine Hotel Room AttendantRuss Poster Security OfficerTravis Powers Hotel Room Attendant

Thomas Schaefer Security Officer

Clarence Schultz Security OfficerColton Smith Table Games DealerJennifer Wadena Grand Rewards RepMichael Yanta Security Officer

Congratulations to Tori Bush New Dual Rate Supervisor

Jukebox

Tori has worked for GCML a total of four years The last four years she has worked in almost every food venue here at Grand Casino Mille Lacs She started out as a busser in Woodlands and has taken on the roles of prep cook and cook all the way up to becoming a Dual Rate in the Jukebox Please congratulate Tori when you see her in the Jukebox

Congratulations to Deb Frehse New Jukebox Supervisor amp Devin Roberts New Dual Rate Jukebox Supervisor

Congratulations to Deb Frehse our new Jukebox Supervisor Deb has worked for GCML a total of 16 frac12 years Deb has job shared in many departments including Eddyrsquos Plums and has helped out with Banquets for the parties Devin Roberts has worked for GCML for five years The past five years Devin has worked at the Jukebox We are excited to have him share his knowledge of food preparation and service along with drive for excellence with our food and beverage team We are lucky to have him continue to grow in our company Please congratulate Deb and Devin when you see them in the Jukebox

Farewell to Alicia EximiusFarewell to Alicia Eximius Hotel Front Desk Supervisor whose last day was Thursday December 31 Her last day of work was the last day of 2015

Alicia has worked with us at Grand Casino Mille Lacs for 11 years (she just celebrated her 11 year anniversary last week on December 20 Alicia spent all 11 years in the Hotel she started offas a House Person then moved to Reservations then transferred to the Front Desk and later became the Hotel Front Desk Supervisor

Alicia is moving to Salem Oregon with her husband Brandon and two kids Lilliana (age 8) and Zenius (age 3) Brandon is pursuing his career after finishing his college degree Alicia plans to finish up college next

Alicia said ldquoItrsquos been a great 11 years I grew up here have learned a lot and gotten great experience and made many friends that I will never forget Thanks for everything ~ Alicia Eximiusrdquo

We wish you the very best Alicia and we wish you a happy future

The Madajimo 3

EVENTS amp PROMOTIONS

Upcoming ConcertsDate amp Time Performer Ticket Prices

Friday February 26 - 7 pm Gary Lewis Gary Puckett amp Peter Noone (Country) $20 $30

Saturday March 26 - 7 pm Oak Ridge Boys (Country) $30 $45

Saturday April 16 - 8 pm Kevin Nealon amp Norm MacDonald (Comedy) $25 $35

Showtimes for January 1- 7

Daddys Home ndash Rated PG13 96 minutes Weekdays 500 700 900Saturday ndash Sunday 100 300 500 700 900 New Years Day 600 800

Joy ndash Rated RPG13 124 minutes Weekdays 615 845 Saturday- Sunday 115 345 615 845 New Years Day 615 845

Star Wars The Force Awakensndash Rated PG13 136 mins Weekdays 500 600 3D 830 Saturday ndash Sunday 100 330 600 3D 830 New Years Day 600 830 Alvin and the Chipmunks Road Chipndash Rated PG 86 mins Weekdays 515 715 915 Saturday ndash Sunday 115 315 515 715 915 New Years Day 615 815

Ticket Prices $850 Adults $650 Children under 12 (Under 2 Free)$650 Matinee (shows starting before 600 pm) $650 Senior Citizens (55 and over) $250 Surcharge for all 3D movie showings $500 Tuesdays

Movie Hotline 320-532-3923wwwGrandMakwaCinemacom

Upcoming PromotionsFri Jan 1 Sat Jan 2 Sun Jan 3 Mon Jan 4 Tues Jan 5 Wed Jan 6 Thurs Jan 7

Gazette Bonus (4 am - midnight)

Car Drawing

New Years Day

Ice Scraper (40 points)

2016 Drawings

Pick Your Package

Any Given Sunday

Bonus Cash Grand Play

(kiosk)

Bonus Grand Play (kiosk)

Senior Tuesdays

Hidden Treasures

(kiosk)

Mystery Money

(mailerkiosk)

Receive Urgent Care at These Locations

We have had a contract with Gateway since 1998 related to on site health care ndash we began Casino Care in the Hinckley clinic so that our Associates could get urgent care with no cost Associates can be treated at Gateway in Hinckley Sandstone and Moose Lake as well as at Mille Lacs Health Systems in Onamia Isle Garrison and Hillman for urgent care without a cost to them

We worked with Gateway last year to upgrade the Hinckley clinic and we created this beautiful medical facility It has the clinic eye glasses and pharmacy all in one building

The Madajimo 3

EVENTS amp PROMOTIONS

Upcoming ConcertsDate amp Time Performer Ticket Prices

Friday February 26 - 7 pm Gary Lewis Gary Puckett amp Peter Noone (Country) $20 $30

Saturday March 26 - 7 pm Oak Ridge Boys (Country) $30 $45

Saturday April 16 - 8 pm Kevin Nealon amp Norm MacDonald (Comedy) $25 $35

Showtimes for January 1- 7

Daddys Home ndash Rated PG13 96 minutes Weekdays 500 700 900Saturday ndash Sunday 100 300 500 700 900 New Years Day 600 800

Joy ndash Rated RPG13 124 minutes Weekdays 615 845 Saturday- Sunday 115 345 615 845 New Years Day 615 845

Star Wars The Force Awakensndash Rated PG13 136 mins Weekdays 500 600 3D 830 Saturday ndash Sunday 100 330 600 3D 830 New Years Day 600 830 Alvin and the Chipmunks Road Chipndash Rated PG 86 mins Weekdays 515 715 915 Saturday ndash Sunday 115 315 515 715 915 New Years Day 615 815

Ticket Prices $850 Adults $650 Children under 12 (Under 2 Free)$650 Matinee (shows starting before 600 pm) $650 Senior Citizens (55 and over) $250 Surcharge for all 3D movie showings $500 Tuesdays

Movie Hotline 320-532-3923wwwGrandMakwaCinemacom

Upcoming PromotionsFri Jan 1 Sat Jan 2 Sun Jan 3 Mon Jan 4 Tues Jan 5 Wed Jan 6 Thurs Jan 7

Gazette Bonus (4 am - midnight)

Car Drawing

New Years Day

Ice Scraper (40 points)

2016 Drawings

Pick Your Package

Any Given Sunday

Bonus Cash Grand Play

(kiosk)

Bonus Grand Play (kiosk)

Senior Tuesdays

Hidden Treasures

(kiosk)

Mystery Money

(mailerkiosk)

Receive Urgent Care at These Locations

We have had a contract with Gateway since 1998 related to on site health care ndash we began Casino Care in the Hinckley clinic so that our Associates could get urgent care with no cost Associates can be treated at Gateway in Hinckley Sandstone and Moose Lake as well as at Mille Lacs Health Systems in Onamia Isle Garrison and Hillman for urgent care without a cost to them

We worked with Gateway last year to upgrade the Hinckley clinic and we created this beautiful medical facility It has the clinic eye glasses and pharmacy all in one building

4 The Madajimo

ASSOCIATE NEWS

Vermont Maple CookiesSubmitted by Tony Sanford for the Cookie Contest at the Holiday Party Incgredients frac12 cup shortening 2-34 cups flour 1 Tbsp maple extract 1-12 cups brown sugar (packed) frac12 tsp soda 1 cup chopped nuts2 eggs 1 tsp salt 1 cup sour cream

Directions1 Mix shortening sugar and eggs thoroughly Stir in sour cream and maple extract Stir together flour soda and salt blend in Mix in nuts Chill dough if it is soft

2 Heat oven to 375deg Drop rounded tablespoonful of dough on greased baking sheet Bake about 10 minutes or until almost no imprint remains when touched lightly If desired spread cooled cookies with double recipe of Maple Butter Glaze

Maple Butter GlazeHeat frac12 cup butter until golden brown Blend in two cups sifted confectioners sugar and two teaspoons maple flavoring Stir in two to four tablespoons hot water until icing spreads smoothly

AARP 55+ Drive Alive CourseGrand Casino Mille Lacs Thursday January 14 1 - 5 pmGrand Casino Hinckley Thursday January 21 1 - 5 pm

Events and Convention Center $15 FOR AARP Members$20 FOR NON-Members

Tailored for drivers age 55+ this valuable course provides de-fensive driving skills and an update on Minnesotarsquos newest rules of the road Plus you will qualify for a 10 automo-bile insurance discount by completing the course Space is limited

Register now by calling Tina Bartheidel at 800-472-6321 extension 4808 No written or driving tests required Just be an active participant

Wishing Phyllis Erickson a Happy RetirementFarewell to Phyllis Erickson Casino Housekeeping whose last day will be Saturday January 9th Phyllis has been with Grand Casino Mille Lacs for 24 years and is also a charter member There will be cake and beverages in Woodlands on Friday January 8th from 1 - 3 pm

Thank you for everything you have done for our department your hard work dependability and your smile You will be deeply missed

Phyllis plans on relaxing for a full week She would like to do some quilting sewing projects and gardening during her retirement The time has gone by fast but I enjoyed every minute of it Over the years I have made lots of friends and met tons of nice people both Associates and Guests said Phyllis

We wish you the very best Phyllis and we wish you a happy retirement

The Madajimo 5

ASSOCIATE NEWS

Christmas Door Decorating ContestThere was a Christmas Door Decorating contest in the facilities basement area The Project Department won

Fifth Annual Mille Lacs Polar Bear Plunge is Coming Soon Saturday March 12 11 am Registration 1 pm Plunge

On Saturday March 12 Grand Casino Mille Lacs will sponsor the fifth annual Mille Lacs Polar Bear Plunge on the shores near Eddyrsquos Resort to raise money for Special Olympics Minnesota Our goal this year is to exceed the number of plungers last year ndash thatrsquos more than 300 brave individuals Are you ready for the challenge Grab a friend family member or co-worker and register today As of December 22 2015 there are 51 individuals registered to participate If you would like to participate or donate to a team or individual visit wwwplungemnorg and choose the Mille Lacs plunge location Participants need to raise a minimum of $75 to plunge Donations will be accepted on the day of the plunge and anyone interested in participating can register on the day of the event at the registration table Registration opens at 11 am with the plunge following at 1 pm

6 The Madajimo

SERVICE RECOGNITION

GuestNet Shout - Outs Beverage Service There are a few outstanding personable beverage servers like Carmen that just make the

experience that much more better

Hotel Front Desk

There was a group of us that checked in about the same time- we had three room reservations and had previously requested to be located close to each other When we got there that wasnt necessarily the case Dawn was excellent She helped us and got our rooms very close together which we really appreciated She has excellent customer relation skills with her sense of humor Please wish her a Merry Christmas from the crew on sixth floor on December 17th Thank you

Hotel Front Desk Erin was very friendly an accommodating I know when I get her at check in things will go smoothly

Slots Glenda and Harry are most helpful friendly and knowledgeable

FIRE EXTINGUISHER TRAINING Thursday January 7 Winter Room in the Convention Center Classes at 6 am 8 am 10 am 1 pm and 3 pm

Fire Extinguisher Training has been scheduled for Thursday January 7 in the Winter Room of the Convention Center Associates in the following areas are required to attend this training every two years

bull Maintenancebull Groundsbull Casino Housekeepingbull Hotel Housekeeping Assistant Managers and Front bull Desk Supervisorsbull Food and Beverage Back of House and Front of House

and Supervisorsbull Securitybull TransportationValetbull Shipping and Receiving

Classes will be held at 6 am 8 am 10 am 1 pm and 3 pm A representative from Nardini Fire Equipment Company will facilitate the training The class will last approximately one hour please schedule your Associates accordingly

A list of those who are required to attend the 2015 training will be posted at the Jukebox Entrance Associates do not need to sign up for the class but please have them check the list to ensure that they are required to attend the 2016 training session

If you have any questions please do not hesitate to contact Gene Banks at extension 8208 or any Learning and Development Specialist

Mandatory Make-up Classroom Training for Crisis ManagementFriday January 8

730 - 930 am or 330 - 530 pm This is mandatory make-up classroom training is for designated Associates Failure to comply may result in information being sent to HR for further action Those Associates eligible to take online training may complete training online no later than 530 pm on Friday January 8 If you have any questions please do not hesitate to contact Gene Banks at extension 8208 or any Learning and Development Specialist

The Madajimo 7

LEARNING amp DEVELOPMENT

Upcoming in

Learning amp DevelopmentAll MLCV Associates Are Welcome

Business Writing Thursday January 21 8 am - 10 am

Participants learn grammar basics the importance of correct spelling in business writing the parts of effective business writing and the impact of written communication By applying the skills of business writing participants will be able to create effective written materials in a manner that increases their ability to be understood increases their opportunity to be viewed as a professional and ultimately saves time through increasing communication efficiency

Goal Setting Tuesday January 26 2 pm - 4 pm

Participants learn the importance and process of goal setting practice setting goals and understand the impact that it has on their day-to-day life

The Supervisors Role Tuesday February 2 7 am - 11 am

This class is now in the career development track and is open to all Associates It offers a general overview of the supervisor function providing information skills knowledge on being an effective supervisor Topics include transition from co-worker to supervisor problem solving decision making delegation-itrsquos value and how to do it and leading and handling change

Click here or contact your supervisor or Tina Bartheidel (extension 4808) to register(Personal and Career Development Classes count as one WHIP choice)

LampD On-line ResourcesVisit us on Sharepoint

A Grand Casino Christmas StoryOn Christmas Eve we had a Guest come to the front desk at Grand Casino Mille Lacs very upset and crying because she and her family (four young kids) were stranded at the hotel from a ldquocrisisrdquo and that her family was going to miss Christmas Kelly Naegele (we call her Jelly or Jellbow) is our hotel rooms controller Jelly our manager on duty didnrsquot ask any more questions about the crisis because she didnrsquot feel it was appropriate given how upset the Guest was The Guest proceeded and asked us if she could bring in a real tree to put in her room that night The Grand Market was giving them away We told the Guest that would not be possible because of fire code and possible safety issues However Jelly wasnrsquot satisfied with leaving it at that She went to Dustin Goslinrsquos office upset that morning and was on a mission to help create a special Christmas for a few young Guests So she recruited a little team - Jenny Buchholz Robbie Sawyer and Sara Bayliss - to think of ways to help The little Christ-mas Cheer Team went out and found an artificial tree for her and set it up in her hotel room This Christmas Cheer Team got together and found some fun gifts for each child after sending in Bayliss undercover to figure out the ages of each child and then wrapped them Jelly then called up Jim Caza Casino Host at home and asked him if he could help by bringing Santa in to deliver presents He agreed and came right in Jelly stated ldquoThis turned out to be the best day ever I will definitely be going home and cherishing everything I have this holiday I am greatful that I work with so many kind and generous people We couldnrsquot have pulled this off without each and everyonersquos helprdquo Jelly has a big heart and her mission was accomplished based on how happy and excited the kids were to see Santa

The Madajimo 5

ASSOCIATE NEWS

Christmas Door Decorating ContestThere was a Christmas Door Decorating contest in the facilities basement area The Project Department won

Fifth Annual Mille Lacs Polar Bear Plunge is Coming Soon Saturday March 12 11 am Registration 1 pm Plunge

On Saturday March 12 Grand Casino Mille Lacs will sponsor the fifth annual Mille Lacs Polar Bear Plunge on the shores near Eddyrsquos Resort to raise money for Special Olympics Minnesota Our goal this year is to exceed the number of plungers last year ndash thatrsquos more than 300 brave individuals Are you ready for the challenge Grab a friend family member or co-worker and register today As of December 22 2015 there are 51 individuals registered to participate If you would like to participate or donate to a team or individual visit wwwplungemnorg and choose the Mille Lacs plunge location Participants need to raise a minimum of $75 to plunge Donations will be accepted on the day of the plunge and anyone interested in participating can register on the day of the event at the registration table Registration opens at 11 am with the plunge following at 1 pm

6 The Madajimo

SERVICE RECOGNITION

GuestNet Shout - Outs Beverage Service There are a few outstanding personable beverage servers like Carmen that just make the

experience that much more better

Hotel Front Desk

There was a group of us that checked in about the same time- we had three room reservations and had previously requested to be located close to each other When we got there that wasnt necessarily the case Dawn was excellent She helped us and got our rooms very close together which we really appreciated She has excellent customer relation skills with her sense of humor Please wish her a Merry Christmas from the crew on sixth floor on December 17th Thank you

Hotel Front Desk Erin was very friendly an accommodating I know when I get her at check in things will go smoothly

Slots Glenda and Harry are most helpful friendly and knowledgeable

FIRE EXTINGUISHER TRAINING Thursday January 7 Winter Room in the Convention Center Classes at 6 am 8 am 10 am 1 pm and 3 pm

Fire Extinguisher Training has been scheduled for Thursday January 7 in the Winter Room of the Convention Center Associates in the following areas are required to attend this training every two years

bull Maintenancebull Groundsbull Casino Housekeepingbull Hotel Housekeeping Assistant Managers and Front bull Desk Supervisorsbull Food and Beverage Back of House and Front of House

and Supervisorsbull Securitybull TransportationValetbull Shipping and Receiving

Classes will be held at 6 am 8 am 10 am 1 pm and 3 pm A representative from Nardini Fire Equipment Company will facilitate the training The class will last approximately one hour please schedule your Associates accordingly

A list of those who are required to attend the 2015 training will be posted at the Jukebox Entrance Associates do not need to sign up for the class but please have them check the list to ensure that they are required to attend the 2016 training session

If you have any questions please do not hesitate to contact Gene Banks at extension 8208 or any Learning and Development Specialist

Mandatory Make-up Classroom Training for Crisis ManagementFriday January 8

730 - 930 am or 330 - 530 pm This is mandatory make-up classroom training is for designated Associates Failure to comply may result in information being sent to HR for further action Those Associates eligible to take online training may complete training online no later than 530 pm on Friday January 8 If you have any questions please do not hesitate to contact Gene Banks at extension 8208 or any Learning and Development Specialist

The Madajimo 7

LEARNING amp DEVELOPMENT

Upcoming in

Learning amp DevelopmentAll MLCV Associates Are Welcome

Business Writing Thursday January 21 8 am - 10 am

Participants learn grammar basics the importance of correct spelling in business writing the parts of effective business writing and the impact of written communication By applying the skills of business writing participants will be able to create effective written materials in a manner that increases their ability to be understood increases their opportunity to be viewed as a professional and ultimately saves time through increasing communication efficiency

Goal Setting Tuesday January 26 2 pm - 4 pm

Participants learn the importance and process of goal setting practice setting goals and understand the impact that it has on their day-to-day life

The Supervisors Role Tuesday February 2 7 am - 11 am

This class is now in the career development track and is open to all Associates It offers a general overview of the supervisor function providing information skills knowledge on being an effective supervisor Topics include transition from co-worker to supervisor problem solving decision making delegation-itrsquos value and how to do it and leading and handling change

Click here or contact your supervisor or Tina Bartheidel (extension 4808) to register(Personal and Career Development Classes count as one WHIP choice)

LampD On-line ResourcesVisit us on Sharepoint

A Grand Casino Christmas StoryOn Christmas Eve we had a Guest come to the front desk at Grand Casino Mille Lacs very upset and crying because she and her family (four young kids) were stranded at the hotel from a ldquocrisisrdquo and that her family was going to miss Christmas Kelly Naegele (we call her Jelly or Jellbow) is our hotel rooms controller Jelly our manager on duty didnrsquot ask any more questions about the crisis because she didnrsquot feel it was appropriate given how upset the Guest was The Guest proceeded and asked us if she could bring in a real tree to put in her room that night The Grand Market was giving them away We told the Guest that would not be possible because of fire code and possible safety issues However Jelly wasnrsquot satisfied with leaving it at that She went to Dustin Goslinrsquos office upset that morning and was on a mission to help create a special Christmas for a few young Guests So she recruited a little team - Jenny Buchholz Robbie Sawyer and Sara Bayliss - to think of ways to help The little Christ-mas Cheer Team went out and found an artificial tree for her and set it up in her hotel room This Christmas Cheer Team got together and found some fun gifts for each child after sending in Bayliss undercover to figure out the ages of each child and then wrapped them Jelly then called up Jim Caza Casino Host at home and asked him if he could help by bringing Santa in to deliver presents He agreed and came right in Jelly stated ldquoThis turned out to be the best day ever I will definitely be going home and cherishing everything I have this holiday I am greatful that I work with so many kind and generous people We couldnrsquot have pulled this off without each and everyonersquos helprdquo Jelly has a big heart and her mission was accomplished based on how happy and excited the kids were to see Santa

6 The Madajimo

SERVICE RECOGNITION

GuestNet Shout - Outs Beverage Service There are a few outstanding personable beverage servers like Carmen that just make the

experience that much more better

Hotel Front Desk

There was a group of us that checked in about the same time- we had three room reservations and had previously requested to be located close to each other When we got there that wasnt necessarily the case Dawn was excellent She helped us and got our rooms very close together which we really appreciated She has excellent customer relation skills with her sense of humor Please wish her a Merry Christmas from the crew on sixth floor on December 17th Thank you

Hotel Front Desk Erin was very friendly an accommodating I know when I get her at check in things will go smoothly

Slots Glenda and Harry are most helpful friendly and knowledgeable

FIRE EXTINGUISHER TRAINING Thursday January 7 Winter Room in the Convention Center Classes at 6 am 8 am 10 am 1 pm and 3 pm

Fire Extinguisher Training has been scheduled for Thursday January 7 in the Winter Room of the Convention Center Associates in the following areas are required to attend this training every two years

bull Maintenancebull Groundsbull Casino Housekeepingbull Hotel Housekeeping Assistant Managers and Front bull Desk Supervisorsbull Food and Beverage Back of House and Front of House

and Supervisorsbull Securitybull TransportationValetbull Shipping and Receiving

Classes will be held at 6 am 8 am 10 am 1 pm and 3 pm A representative from Nardini Fire Equipment Company will facilitate the training The class will last approximately one hour please schedule your Associates accordingly

A list of those who are required to attend the 2015 training will be posted at the Jukebox Entrance Associates do not need to sign up for the class but please have them check the list to ensure that they are required to attend the 2016 training session

If you have any questions please do not hesitate to contact Gene Banks at extension 8208 or any Learning and Development Specialist

Mandatory Make-up Classroom Training for Crisis ManagementFriday January 8

730 - 930 am or 330 - 530 pm This is mandatory make-up classroom training is for designated Associates Failure to comply may result in information being sent to HR for further action Those Associates eligible to take online training may complete training online no later than 530 pm on Friday January 8 If you have any questions please do not hesitate to contact Gene Banks at extension 8208 or any Learning and Development Specialist

The Madajimo 7

LEARNING amp DEVELOPMENT

Upcoming in

Learning amp DevelopmentAll MLCV Associates Are Welcome

Business Writing Thursday January 21 8 am - 10 am

Participants learn grammar basics the importance of correct spelling in business writing the parts of effective business writing and the impact of written communication By applying the skills of business writing participants will be able to create effective written materials in a manner that increases their ability to be understood increases their opportunity to be viewed as a professional and ultimately saves time through increasing communication efficiency

Goal Setting Tuesday January 26 2 pm - 4 pm

Participants learn the importance and process of goal setting practice setting goals and understand the impact that it has on their day-to-day life

The Supervisors Role Tuesday February 2 7 am - 11 am

This class is now in the career development track and is open to all Associates It offers a general overview of the supervisor function providing information skills knowledge on being an effective supervisor Topics include transition from co-worker to supervisor problem solving decision making delegation-itrsquos value and how to do it and leading and handling change

Click here or contact your supervisor or Tina Bartheidel (extension 4808) to register(Personal and Career Development Classes count as one WHIP choice)

LampD On-line ResourcesVisit us on Sharepoint

A Grand Casino Christmas StoryOn Christmas Eve we had a Guest come to the front desk at Grand Casino Mille Lacs very upset and crying because she and her family (four young kids) were stranded at the hotel from a ldquocrisisrdquo and that her family was going to miss Christmas Kelly Naegele (we call her Jelly or Jellbow) is our hotel rooms controller Jelly our manager on duty didnrsquot ask any more questions about the crisis because she didnrsquot feel it was appropriate given how upset the Guest was The Guest proceeded and asked us if she could bring in a real tree to put in her room that night The Grand Market was giving them away We told the Guest that would not be possible because of fire code and possible safety issues However Jelly wasnrsquot satisfied with leaving it at that She went to Dustin Goslinrsquos office upset that morning and was on a mission to help create a special Christmas for a few young Guests So she recruited a little team - Jenny Buchholz Robbie Sawyer and Sara Bayliss - to think of ways to help The little Christ-mas Cheer Team went out and found an artificial tree for her and set it up in her hotel room This Christmas Cheer Team got together and found some fun gifts for each child after sending in Bayliss undercover to figure out the ages of each child and then wrapped them Jelly then called up Jim Caza Casino Host at home and asked him if he could help by bringing Santa in to deliver presents He agreed and came right in Jelly stated ldquoThis turned out to be the best day ever I will definitely be going home and cherishing everything I have this holiday I am greatful that I work with so many kind and generous people We couldnrsquot have pulled this off without each and everyonersquos helprdquo Jelly has a big heart and her mission was accomplished based on how happy and excited the kids were to see Santa

The Madajimo 7

LEARNING amp DEVELOPMENT

Upcoming in

Learning amp DevelopmentAll MLCV Associates Are Welcome

Business Writing Thursday January 21 8 am - 10 am

Participants learn grammar basics the importance of correct spelling in business writing the parts of effective business writing and the impact of written communication By applying the skills of business writing participants will be able to create effective written materials in a manner that increases their ability to be understood increases their opportunity to be viewed as a professional and ultimately saves time through increasing communication efficiency

Goal Setting Tuesday January 26 2 pm - 4 pm

Participants learn the importance and process of goal setting practice setting goals and understand the impact that it has on their day-to-day life

The Supervisors Role Tuesday February 2 7 am - 11 am

This class is now in the career development track and is open to all Associates It offers a general overview of the supervisor function providing information skills knowledge on being an effective supervisor Topics include transition from co-worker to supervisor problem solving decision making delegation-itrsquos value and how to do it and leading and handling change

Click here or contact your supervisor or Tina Bartheidel (extension 4808) to register(Personal and Career Development Classes count as one WHIP choice)

LampD On-line ResourcesVisit us on Sharepoint

A Grand Casino Christmas StoryOn Christmas Eve we had a Guest come to the front desk at Grand Casino Mille Lacs very upset and crying because she and her family (four young kids) were stranded at the hotel from a ldquocrisisrdquo and that her family was going to miss Christmas Kelly Naegele (we call her Jelly or Jellbow) is our hotel rooms controller Jelly our manager on duty didnrsquot ask any more questions about the crisis because she didnrsquot feel it was appropriate given how upset the Guest was The Guest proceeded and asked us if she could bring in a real tree to put in her room that night The Grand Market was giving them away We told the Guest that would not be possible because of fire code and possible safety issues However Jelly wasnrsquot satisfied with leaving it at that She went to Dustin Goslinrsquos office upset that morning and was on a mission to help create a special Christmas for a few young Guests So she recruited a little team - Jenny Buchholz Robbie Sawyer and Sara Bayliss - to think of ways to help The little Christ-mas Cheer Team went out and found an artificial tree for her and set it up in her hotel room This Christmas Cheer Team got together and found some fun gifts for each child after sending in Bayliss undercover to figure out the ages of each child and then wrapped them Jelly then called up Jim Caza Casino Host at home and asked him if he could help by bringing Santa in to deliver presents He agreed and came right in Jelly stated ldquoThis turned out to be the best day ever I will definitely be going home and cherishing everything I have this holiday I am greatful that I work with so many kind and generous people We couldnrsquot have pulled this off without each and everyonersquos helprdquo Jelly has a big heart and her mission was accomplished based on how happy and excited the kids were to see Santa

For more information or to submit articles for the newsletter email The Madajimo or utilize The Madajimo drop box near the Associate entrance by Tuesday of the week you would like the item included

JUKEBOX MENU

Daily Specials for January 1 - 8

Friday January 1 BBQ Ribs French Fries Coleslaw $5

Saturday January 2Meat Loaf Red Potatoes Veggie Dinner Roll

Sunday January 3Reuben Sandwich amp Cup of Soup

Monday January 4 Stuffed Baked Potato

Tuesday January 5Chicken Caesar Salad amp Breadstick GetFit $175

Wednesday January 6Ham Steak Mashed Potatoes Veggie Dinner Roll

Thursday January 7 Hamburger Hotdish Veggie Dinner Roll

Friday January 8Turkey Burger Patty Stuffing Veggie Dinner Roll

Burger of the Week Black Bean Burger Breakfast Night Tuesday 4 pm - 9 pm

MLCV Connect What Are Hashtags and How to Use Them

Hashtag is a word or phrase preceded by a hash or pound sign () and used to identify messages on a specific topic

How to Create a Hashtag bull Do not use spaces Even if your hashtag contains

multiple words If you want to differentiate the words use capitals ex GrandCasinoMIlleLacs

bull Do not use punctuation marks

In MLCV Connect you can follow hashtags by using the search function If you need assistance please contact an LampD Specialist

MLCV Connect Training Thursday January 21 12 pm -1 pm Participants will learn how to access MLCV Connect from home setup an icon on their smart phones how to setup accounts and how to use the social media platform efficiently and effectively Contact your supervisor or Tina Bartheidel at extension 4808 to register

BirthdaysJanuary 1

Abiel Underwood Debra Ponto Melissa Pfundt Courtney Boyd Brandon Colsrud Victoria Strong Rosemary Olson

January 2Kaylahna-Samm John-srud

January 3Karen Hills Walter Priest

January 4Eric Pfundt Julie Florek Merle Polinder Duane Johnson Amy Perry

January 5Glenda Bush Barbara Froehlich

January 6

January 7Renae Anderson Theresa Lovaas Chrlena Chahbi

AnniversariesJanuary 1

Tracy Sam 24 years

January 2Julie Florek Kahtleen Orth Dillon DeRosier Maxwell Blake Brittany Harp Angela Raymond

8 years 8 years 2 years 2 years 2 years 2 years

January 3Linda Welliver Ronda Weizenegger Matthew Biever Krista Klug Sandra Zugschwert

23 years 21 years 15 years 10 years 10 years

January 4Jessica Hawkins Kimberly Molash John Weiers

16 years 16 years 5 years

January 5Sara Bayliss Paul Borgfelt

11 years 11 years

January 6Donald Graves 1 year

January 7Walter Priest Bradley Horner

7 years 2 years

Grand Market January Special One Free 3-piece Wooden Spoon Set with Any cake Mix Purchase (Reg $199)

Associates must show ID badge at checkout