The International Profiler Marketing Slides. International Trust in Teams Indicator About Trust.
-
Upload
christopher-barnes -
Category
Documents
-
view
232 -
download
3
Transcript of The International Profiler Marketing Slides. International Trust in Teams Indicator About Trust.
The International ProfilerMarketing Slides
International Trust in Teams Indicator
About Trust
International Trust in Teams Indicator
Trust and Project Effectiveness
45%
92%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Low Trust High Trust
Pro
jec
t E
ffe
cti
ve
ne
ss
About Trust
International Trust in Teams Indicator
Higher levels of collaboration and co-operation
Competitive advantage
More effective in alliances
Improved flexibility
Lowering of co-ordination costs
Increased knowledge transfer
Higher organisational commitment and morale
14 benefits from high trust levels (1)
About Trust
International Trust in Teams Indicator
Increased productivity
Lower levels of turnover
Improved communication
Greater participation in decision making
Flourishing innovation
Greater support for change initiatives
Higher productivity in virtual team-working
14 benefits from high trust levels (2)
About Trust
International Trust in Teams Indicator
Trust within multi-cultural and/orvirtual teams often breaks down
About Trust
International Trust in Teams Indicator
10 impacts of low levels of ‘trust’ on teams:
ineffective problem-solving as people minimize vulnerability
Low productivity as people do the minimum
reduced learning as we don’t accept help and advice if we distrust
weaker teamwork as we feel compelled to work together not committed
more stress & socially generated uncertainty as distrust causes uncertainty and anxiety about people’s motives
lack of quality information as sensitive information is withheld by team members, so it becomes more difficult to acquire
costly checking systems as people cross-check and double check
lack of communication as people avoid each other and don’t cooperate
defensiveness as people protect themselves from opportunists
high turnover of innovators who require an atmosphere of trust to be effective
International Trust in Teams Indicator
Trust criteria – why it’s harder to trust internationally
Keeps promises 65%Is a friend 55%Trusts me 45%Is a family member 44%Thinks like me 39%Is well-educated 37%Shows his/her emotions 31%Is loyal 31%Shares my culture 23%Is open with information 21%Friend of a friend 20%
Pharos Corporation (748 European business people responded)
International Trust in Teams Indicator
What is the International Team Trust Indicator (ITTI) ?
It identifies the 10 criteria that people subconsciously use in deciding whether or not to trust others
It recognises that different cultures have different beliefs about what defines trust
It uses an online questionnaire to measure trust levels and trust gaps within teams
The questionnaire is completed by each team member to identify the behaviours needed to create trust and the degree of trust experienced from colleagues
The results are pooled to provide a detailed report which shows the level of trust within the team
This report is used as the basis for a facilitated group discussion
The team leader and members are helped in taking practical steps to identify and reduce trust ‘deficits’
See also the ‘International Leader Trust Indicator (ILTI)’, a parallel questionnaire which uses the same 10 trust criteria and gives direct feedback to the team leader
Introduction of the tool
International Trust in Teams Indicator
How can you use the ITTI ?
As a platform for coaching your clients individually and as a team
As a way to develop group training into personalised development plans
To increase the motivation and sense of shared purpose within your team
To prepare for more challenging group assignments
To identify ways to help your group function more effectively
As a support to leadership development
Introduction of the tool
International Trust in Teams Indicator
Report provides a 360 perspective of trust within the team
Introduction of the tool
International Trust in Teams Indicator
Competence
Compatibility
Goodwill
Integrity
Predictability
Well-being
Inclusion
Openness with information
Accessibility
Reciprocity
From the published research WorldWork has identified 10 ‘Criteria’ that people use to decide whether to trust
Trust Criteria
International Trust in Teams Indicator
Trust based on a perception that team members are competent, and so will not let me down
Clear and realistic rolesCan meet high standardsCan meet the challenge of the group roleReputation for successSpecialist qualification and experience
Ten trust criteria 1. Competence1. Competence
Trust Criteria
International Trust in Teams Indicator
Trust based on background, values, approaches, interests and objectives held in common
Shared common purpose and priorities Common goals stronger than personal agendasAligned approachShared communication codeSimilar education/ background
Ten trust criteria 2. CompatibilityTen trust criteria 2. Compatibility
Trust Criteria
International Trust in Teams Indicator
Ten trust criteria 3. Good Will
Trust based on the belief that other team members are concerned about my overall welfare
Focus on my welfareSupport meRecognise meNot opportunisticEmpathise with my issues
Trust Criteria
International Trust in Teams Indicator
Ten trust criteria 4. Integrity
Trust based on the fact that other team members maintain promises and behave towards me in accordance with a moral code
Keeps promisesPerceived as fairCan manage tough
conversationsTeam loyalty under pressureGenuinely team focused
Trust Criteria
International Trust in Teams Indicator
Ten trust criteria 5. Predictability
Trust based on the observation that the behaviour of team members is consistent over time and in different contexts
Exposes the ‘why’ to understand the ‘what’
ReliableConsistent over time and
contextsDisciplinedNormative
Trust Criteria
International Trust in Teams Indicator
Ten trust criteria 6. Well Being
Trust arising from the feeling that I have nothing to fear from the other members of the group
Can speak upNo betrayalTolerant of divergent opinionNot dominatingNon judgemental with
mistakes
Trust Criteria
International Trust in Teams Indicator
Ten trust criteria 7. Inclusion
Trust based on the observation that other group members are team oriented and include me in their social and work activities
Social and work inclusionConsult before key decisionsShare credit for successWelcome my viewsNot cliquey
Trust Criteria
International Trust in Teams Indicator
Ten trust criteria 8. Openness with information
Trust based on the fact that other team members share information important to the team proactively and clearly
Transparent info exchangeAvailable for consultationTransparent motivesGenerous with infoSensitive info without
breaking confidentiality
Trust Criteria
International Trust in Teams Indicator
Ten trust criteria 9. Accessibility
Trust based on the fact that other team members share their true feelings and I can relate to them at a personal level
Emotionally transparentEmotional investmentClear about what they care
aboutExpressing feelings not just
thoughtsInvest in personal as well as
professional relations
Trust Criteria
International Trust in Teams Indicator
Ten trust criteria 10. Reciprocity
Trust based on the observation that other group members are trusting and co-operative towards me
No favouritesPerception of
interdependenceRelies on me and shows
vulnerabilityProactive trust in othersNo checking up
Trust Criteria
International Trust in Teams Indicator
Sample Report Page: Questions
Sample report page
International Trust in Teams Indicator
The ITTI database shows where the trust gaps are
Sample report page
International Trust in Teams Indicator
They are a demanding team for trust
pag. 25
Bench Marking Scores
Sample report page