THE IMPLIMENTATION OF STAKEHOLDER MANAGEMENT IN …
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The importance of stakeholder management in the construction sector getting more attention to it in recent years . According to ( Ei - Gohary et al . , 2006 ; Olander, 2007 ), many research are done but a comprehensive critical review of the stakeholder management process has not been prepared . This research is to discover what is the process of stakeholder management in construction industry and what are the challenges of implementing stakeholder management in construction industry . ABSTRACT INTRODUCTION RESEARCH FRAMEWORK THE IMPLIMENTATION OF STAKEHOLDER MANAGEMENT IN MANAGING PROJECTS IN CONSTRUCTION INDUSTRY ONG YONG CHEE (PB13050) Construction project involved many complex stakeholder management activities . However, with a good implementation of stakeholder management it will be easier to manage those stakeholder to achieve a successful project . Researchers are struggling with applying the previous methods and tools of stakeholder management construction projects, but did not analyze the weakness and problems in existing studies on stakeholder management . Thus, the study aims to identify the process of stakeholder management in managing projects in construction industry and to analyze the challenges of implementing stakeholder management when managing project in construction industry . This research proposed some suggestions to organization on how to manage stakeholders in construction industry . RO 1 : To identify the process of stakeholder management in managing projects in construction industry . RO 2 : To analyze the challenges of implementing stakeholder management when managing project in construction industry . OBJECTIVES RESULTS The first objective of this research is to identify the process of stakeholder management in managing projects in constructio n i ndustry. The following objective is to analyze the challenges of implementing stakeholder management when managing project in construction in dustry. Both of the objectives are successfully achieved. • Recommend for future research, to be done in other industries, such as, service industry, manufacturing industry, and automotive industry. • Project team members must maintain a good relationship between stakeholders to ensure every tasks are successfully done. • Limitation of study: Time constraint , availability of respondent. Construction company (G7) 98 population / 78 sample size 67 respondents Kuantan Questionnaire (3section) E - mail Google form 5 - point L ikert scale METHODS Item Cronbach’s alpha No. of items Process of stakeholder management 0.718 13 Challenges of stakeholder management 0.710 9 Company operation duration 0 ~ 10 11 ~ 20 21 ~30 Position Human resource manager Project manager Site Supervisor Others Working experience 1 ~ 5 6 ~ 10 11 ~ 15 Academic qualification Degree Diploma Others No. Challenges Mean 1 Ensuring an effective communication between project and its stakeholders. 3.82 2 Managing stakeholder relationship. 3.70 3 Generating stakeholder management strategies. 3.45 4 Determine the stakeholder proximity. 3.42 5 Analyzing conflicts and coalitions among stakeholders 3.39 6 Understanding stakeholder interest. 3.33 7 Evaluate the stakeholder power. 3.30 8 Involving stakeholder commitment. 3.25 9 Evaluating the stakeholder satisfaction in term of achievement in project expectation. 3.22 Process of stakeholder management in the construction industry Step. Mean 1 Planning 3.49 3.76 Gathering data 3.22 Identification of stakeholder 2 Identifying 3.36 3.42 Identify mission 3.30 Identification stakeholder strategy 3 Analyzing 3.31 3.39 Prioritizing stakeholder 3.37 Determining strength and weakness 3.19 Prediction of stakeholder behavior 4 Monitoring 3.82 3.82 Monitoring effectiveness of communication 5 Act 3.32 3.39 Implementing stakeholder management strategy 3.36 Visualizing stakeholder 3.21 Developing stakeholder management strategy 6 Follow up 4.01 4.01 Follow up Plan Identify Analyze Comm. Act Follow up REFERRENCE • Olander , S . ( 2007 ) Stakeholder impact analysis in construction project management . Construction Management and Economics, 25 ( 3 ), pp . 277 - 287 . • El - Gohary , N . M . , Osman , H . and Ei - Diraby , T . E . ( 2006 ) Stakeholder management for Public private partnerships, International Journal of Project Management, 24 ( 7 ), pp . 595 - 604 . CONCLUSION AND RECOMMENDATION
Transcript of THE IMPLIMENTATION OF STAKEHOLDER MANAGEMENT IN …
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The importance of stakeholder management in
the construction sector getting more attention to
it in recent years. According to (Ei-Gohary et
al., 2006; Olander, 2007), many research are
done but a comprehensive critical review of the
stakeholder management process has not been
prepared. This research is to discover what is
the process of stakeholder management in
construction industry and what are the
challenges of implementing stakeholder
management in construction industry.
ABSTRACT
INTRODUCTION
RESEARCH FRAMEWORK
THE IMPLIMENTATION OF STAKEHOLDER MANAGEMENT IN MANAGING PROJECTS IN CONSTRUCTION INDUSTRY
ONG YONG CHEE (PB13050)
Construction project involved many complex stakeholder management activities. However, with a good implementation of stakeholder management it will be
easier to manage those stakeholder to achieve a successful project. Researchers are struggling with applying the previous methods and tools of stakeholder
management construction projects, but did not analyze the weakness and problems in existing studies on stakeholder management. Thus, the study aims to
identify the process of stakeholder management in managing projects in construction industry and to analyze the challenges of implementing stakeholder
management when managing project in construction industry. This research proposed some suggestions to organization on how to manage stakeholders in
construction industry.
RO 1: To identify the process of stakeholder
management in managing projects in
construction industry.
RO 2: To analyze the challenges of
implementing stakeholder management when
managing project in construction industry.
OBJECTIVES
RESULTS
The first objective of this research is to identify the process of stakeholder management in managing projects in construction industry. The
following objective is to analyze the challenges of implementing stakeholder management when managing project in construction industry. Both
of the objectives are successfully achieved.
•Recommend for future research, to be done in other industries, such as, service industry, manufacturing industry, and automotive industry.
• Project team members must maintain a good relationship between stakeholders to ensure every tasks are successfully done.
•Limitation of study: Time constraint , availability of respondent.
Construction company (G7)
98 population / 78 sample size
67 respondents
Kuantan
Questionnaire (3section)
Google form
5-point Likert scale
METHODS
Item Cronbach’s alpha No. of items
Process of stakeholder management 0.718 13
Challenges of stakeholder management 0.710 9
Company operation duration
0 ~ 10
11 ~ 20
21 ~30
Position
Human
resource
managerProject
manager
Site
Supervisor
Others
Working experience
1 ~ 5
6 ~ 10
11 ~ 15
Academic qualification
Degree
Diploma
Others
No. Challenges Mean
1 Ensuring an effective communication between project and its stakeholders. 3.82
2 Managing stakeholder relationship. 3.70
3 Generating stakeholder management strategies. 3.45
4 Determine the stakeholder proximity. 3.42
5 Analyzing conflicts and coalitions among stakeholders 3.39
6 Understanding stakeholder interest. 3.33
7 Evaluate the stakeholder power. 3.30
8 Involving stakeholder commitment. 3.25
9 Evaluating the stakeholder satisfaction in term of achievement in project expectation. 3.22
Process of stakeholder management in the construction industry
Step. Mean
1 Planning 3.49 3.76 Gathering data
3.22 Identification of stakeholder
2 Identifying 3.36 3.42 Identify mission
3.30 Identification stakeholder strategy
3 Analyzing 3.31 3.39 Prioritizing stakeholder
3.37 Determining strength and weakness
3.19 Prediction of stakeholder behavior
4 Monitoring 3.82 3.82 Monitoring effectiveness of communication
5 Act 3.32 3.39 Implementing stakeholder management strategy
3.36 Visualizing stakeholder
3.21 Developing stakeholder management strategy
6 Follow up 4.01 4.01 Follow upPlan
Identify
Analyze
Comm.
Act
Follow up
REFERRENCE
•Olander, S. (2007) Stakeholder impact analysis in construction project management. Construction Management and Economics, 25 (3), pp. 277-287.
•El-Gohary, N. M., Osman, H. and Ei-Diraby, T.E. (2006) Stakeholder management for Public private partnerships, International Journal of Project Management, 24 (7), pp. 595-604.
CONCLUSION AND RECOMMENDATION
