The Human Side of Change
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Transcript of The Human Side of Change
2013 NCPMI Annual Conference
Susan Kellogg
The Human Side of Change
CIO and Associate Dean of Information TechnologyUNC Chapel Hill Kenan-Flagler Business School
2013 NCPMI Annual Conference
Managing CostManaging RiskManaging ScopeManaging Expectations
Project Management is about:
Managing People
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The success of
depends onyour projectPEOPLE
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1. The One Fundamental You Should Never Begin a Project Without
2. Three Areas You Must Address to Be Successful
a. Contextb. Conditioningc. Commitment
3. Suggestions for Continued Learning4. Questions
Today’s Discussion
2013 NCPMI Annual Conference
The One Fundamental You Should Never Begin a Project Without
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trust
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Words of Wisdom from Stephen Covey
“Think about it this way: When trust is low…it places a hidden "tax" on every transaction: every communication, every interaction, every strategy, every decision is taxed, bringing speed down and sending costs up.”*
* FromThe Speed of Trust by Stephen MR Covey
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Trust• Trust is a compentency you can learn• Trust must be earned; rarely does one start
from a position of trust• It is hard work to be trusted…
But well worth the effort.
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How does one earn trust?• How much time do you have?• Some places to start:
– Transparency– Straight Talk– Confront Reality– Be Accountable
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Everything TRUST
Everything Else
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THREE AREAS YOU MUST ADDRESS TO BE SUCCESSFUL
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a. Contextb. Commitmentc. Conditioning
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a. Contextb. Commitmentc. Conditioning
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Some projects are easy to explain why you are doing them…
Others are less obvious like an unproven idea or a product upgrade
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The value is not always tangible
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Value Pyramid for Technologies
Differentiation………………………………
Value…………………………..
Commodity…………..………..No Points
Some Points
Most Points
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Value Pyramid for Technologies
Differentiation
Value
Commodity
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Differentiation………………Value…………………..
Commodity…………..
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This is ONE Way to Give Context to Projects
…that makes sense to the business owners, the project
manager and the technologists.
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But you have to determine the right way to give context…and if you don’t
get it right the first timekeep trying!
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a. Contextb. Commitmentc. Conditioning
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Gaining Commitment
that allows for a diversity of ideasis a process of inclusion
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trust
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Extroverts Introverts• Brainstorming
in meetings is fun!
• Will take you through their entire thought process whether you like it or not.
• Brainstorming in meetings is a lot of noise.
• Will only speak until they have a complete, well thought-out idea.
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Susan’s Rules for Engagement
1. Everyone’s opinion matters2. Being on the team is a choice3. Ask for the commitment:
“Do you want to work on this project?“Can we do this?”“Are you with me?”
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Extroverts and Introverts Are Equally Valuable• Understand your personal preferences
– If you are the team lead and you are an extrovert, let people know you are just thinking out loud
• Understand the types you have on a team– Ask, just ask, if you don’t know
• Understand that Introverts need to prepare for a meeting– Send the meeting materials and the agenda, complete with questions that will
be discussed, the day before• Understand an extrovert (just one!) can derail an entire meeting by
not allowing others to speak– You must a) control the meeting and b) make space for the introverts to voice
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a. Contextb. Commitmentc. Conditioning
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Caution:Monkeys
and Hams
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Have you ever had someone say TRUST
ME?And thought to yourself, REALLY?
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A couple was preparing the holiday ham when one of them said, “why do we always cut the ends of the ham off?
“I don’t know,” replied the other. “I guess I always did it because my mom always made her hams that way.”
“Let’s call mom and ask.”
Mom replies, “I cut off the ends off the ham because my mother always cut off the ends of the ham.” Needing to resolve the mystery, they decided to call Grandma.
“Grandma, why did you cut off the ends of the ham?” Grandma replied, “I cut off the ends of the ham because my roasting pan was too small.”*
Society has a tendency to perpetuate myths…
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“I cut off the ends of the ham because my roasting pan was too small.”
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It is critical you understand if there are “monkeys” or “hams” hanging around your project.
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How do you banish monkeys and hams?
NOT BY SAYING, “TRUST ME”Remember you must build trust….
Transparency Straight TalkConfront Reality Be Accountable
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1. The One Fundamental You Should Never Begin a Project Without
2. Three Areas You Must Address to Be Successful
a. Contextb. Conditioningc. Commitment
3. Suggestions for Continued Learning4. Time for Questions
Today’s Discussion
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People are complex.
You will never know everything you need to know....
But you can try, you have to try.
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In order to motivate others,you must understand what motivates you.
-Susan Kellogg
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My Favorite Places to Learn
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• YouTube and Other Video Sources– TedX– Motivational
Speakers
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• “Auto University” – Books on tape, everyday
• Read, Read, and Read.– “Fifty-eight percent of all people in our society, when
they finish their formal education, never read another meaningful book. That's unbelievably tragic and limiting. On the other side of the scale, those who make "Who's Who in America" read an average of 20 meaningful books in a year. “ – Zig Ziglar
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Some Places to Start…• Stephen Covey – Author of The Seven Habits of
Highly Effective People• John Maxwell – Prolific Author Including
Developing the Leader Within You• Tom Rath – Author of Strengths Finder• Jim Collins – Author of Good to Great• Sheryl Sandberg – COO of Facebook and Author of
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