the Gazette December 2009

download the Gazette December 2009

of 16

Transcript of the Gazette December 2009

  • 8/9/2019 the Gazette December 2009

    1/16

    Professor Brendan

    Madden gets stuck in

    December 2009issue 15

    Dr Foster Hospital Guide names St Georges as Large Trust of the Year

  • 8/9/2019 the Gazette December 2009

    2/16?

    ???

    ?

    contents

    2 the gazette

    the gazette is written and published by

    the Communications Unit. The opinions

    expressed do not necessarily represent

    those of St Georges Healthcare NHS

    Trust. The next edition will be published

    February 2010. If you are a staff member

    with a story for the gazette, please

    email: [email protected]

    2 Fraud and security roadshow

    3 Dr Foster names St Georges asLarge Trust of the Year

    3 A word from David

    4 Patient diary award

    4 Cluster to improve care

    5 iCLIP

    5 Shaping future leaders

    5 Oncology team of the year

    6 New cord blood unit opens

    6 Just in time

    7 Pioneering kidney transplant

    7 St Georges showcases living

    donor transplant programme

    8 Spotlight on Hilary Johnson

    9 Paul Murphys view from the top

    10 Lifetime achievement award forChair

    10 Restaurant renovations

    11 New and improved

    12 Sticky solution to deadlylung problem

    13 Foot care is strides ahead

    13 Stamp of approval for patientpassport

    14 Trust staff are One Team

    14 Celebrating staff15 Working in partnership

    16 Charities update

    Feature photography by Mark

    Evenden, Media Services, St Georges

    University of London.

    Front page picture shows Professor

    Brendan Madden. For full story, see

    page 12.

    Fraud and securityroadshowA joint Counter-fraud and Security roadshow has

    helped raise awareness of how staff can protectthemselves and the NHS from crime.

    Security Manager Neil Dowden raises awarenessof staff safety with Special Constable and Securitystaff member Daisy Gunesh

    Local Counter-fraud Specialist Pauline Lewis talks to Destina Asibuo of Ocean Ward andCharlotte Cabrera and Ann Lee from the Day Surgery Unit

    The roadshow was held in the

    main entrance, Grosvenor Wing,

    last month and targeted staff

    members and the public.

    Local Counter-fraud Specialist,

    Pauline Lewis, reported a good

    response: People were surprised

    that fraud and other crime does

    take place within the NHS. Theyfelt it was good to encourage

    alertness and to know that we

    are actively doing something

    about it.

    For more information about

    fraud prevention at St Georges,

    visit the Counter-fraud intranet

    pages. Here you will find details

    of how to report a fraud, advice

    on how to register any gifts and

    hospitality offered to you, and a

    link to the national NHS Counter-

    fraud Service.

    Merry Christmas and Happy New Year

  • 8/9/2019 the Gazette December 2009

    3/16

  • 8/9/2019 the Gazette December 2009

    4/16

  • 8/9/2019 the Gazette December 2009

    5/16

    Oncology teamof the yearThe Penile Cancer Team has been named

    Oncology Team of the Year at the prestigious

    2009 Excellence in Oncology Awards. The awardsrecognise UK-based healthcare professionals who

    have made significant improvement to the

    management and care of cancer patients.

    The awards are judged by a multi-disciplinary panel of national

    oncology healthcare professionals, and representatives from

    cancer patient groups and health media. The award panel

    recognised the St Georges team for introducing new surgical

    techniques, redefining patient pathways, educating other cancer

    teams and developing a patient information resource with the

    help of national charities.

    The team has transformed patient care in penile cancer since it was

    established in 2001. The unit at St Georges provides care for men

    from a large part of the South of England and is currently the

    largest service of its kind in Europe.

    The judging panel

    commented: This

    is an impressiveteam that provides

    world-class services

    and has

    transformed the

    care of patients

    with such a potentially morbid condition. The extensive list of

    achievements only further serves to encourage development in

    other cancer teams. They are clearly leaders within their field.

    In the same awards, St Georges oncology nursing team was

    commended in the Oncology Nursing Team of the Year category.

    The accolade acknowledges the teams creation of an oral care

    teaching package and the establishment of expert workinggroups in oral care, which were developed in response to audits

    which revealed the need to develop better information for staff

    and patients.

    the gazette 5

    Oncology team of

    the Year

    The Oncology Nursing team - Rachael

    Scowcroft, Julia Paska and Barry Quinn

    As part of the ongoing review of the iCLIP

    programme, it has been decided to defer

    deployment until March 2010.

    The iCLIP programme is a major change project forSt Georges and this decision will ensure that all staff are

    even better prepared and that any impact on patients is

    minimised.

    A March deployment will mean that the iCLIP team can

    run more training, demonstrations and dress rehearsals to

    ensure that all staff are confident with the new systems

    and fully prepared for when they are introduced.

    Chief Executive David Astley says it is important that staff

    remain focused and committed to the programme.

    Staff across the Trust have made great efforts in

    attending training sessions and getting prepared for whenthe programme is introduced. They have been working

    hard with the project team to ensure a smooth

    deployment of the new iCLIP systems, he says. It is

    important that we maintain the momentum generated

    over the last few months. Departments should continue

    with rehearsals and staff encouraged to attend training

    sessions. This as an opportunity to be even better prepared

    the hard work already put in will stand us in good stead

    for a spring deployment.

    More information about the programme and the new

    deployment timetable will be provided via the iCLIP

    intranet pages. News will also continue to be postedregularly in the eG on Thursdays.

    St Georges is helping to shape the future

    leaders of the NHS by hosting four NHS

    Graduate Management scheme trainees.

    The scheme, which is full time and takes two and

    half years, is open to those who have a minimum

    2.2 undergraduate degree. It has four specialism,

    human resources managements, financemanagement, general management, and informatics

    management.

    St Georges has one graduate from each of the

    specialisms doing a work placement but also hosts

    orientation sessions for trainees working at Epsom

    and St Helier, the South West London and St

    Georges Mental Health Trust, and Sutton and

    Merton Primary Care Trust.

    The highly competitive scheme is open tothose already working in the NHS and to

    those outside it. If you would like to knowmore about the NHS Graduate ManagementTraining scheme, please visitwww.nhsgraduates.co.uk

    deploymentre-scheduled

    Shaping future leaders

  • 8/9/2019 the Gazette December 2009

    6/16

  • 8/9/2019 the Gazette December 2009

    7/16

    A pioneering transplant

    technique that overcomes the

    blood group incompatibility

    barrier between donor and

    recipient has been used

    successfully by a surgical team

    from St Georges.

    The team, led by consultant

    transplant surgeon Mr Nicos

    Kessaris, performed its first ABO

    blood group incompatible live kidney

    transplant in September.

    The technique has been adopted by

    only a handful of hospitals in Europeand the UK and means that donors

    who would have previously been

    turned down for a transplant are now

    able to undergo surgery.

    Around 20 to 30 per cent of kidney

    failure patients who have someone

    willing to give them a kidney as a live

    donor are in a situation where that

    person has an incompatible blood

    group. Up to now, this has meant that

    a transplant could not take placebecause of kidney is usually rejected by

    the recipients own antibodies against

    the donors blood group. The new

    process involves giving the recipient a

    special antibody called rituximab one

    month before transplantation. This

    reduces the number of white cells in

    the blood that would otherwise evolve

    to produce antibodies which could

    harm the new kidney.

    The week before transplantation, the

    patient has three or four dialysis-like

    sessions to remove antibodies against

    specific blood group proteins from the

    blood. The transplant operation itself

    is the same as in blood group

    compatible cases.

    Speaking about the surgery

    Mr Kessaris said:

    This is a significant milestone for

    St Georges and the result of a

    team effort across the South West

    Thames Renal Transplant Network.

    Through using this technique we

    will be able to improve patient

    care by performing more

    transplants in the future.

    the gazette 7

    Pioneering kidney transplant

    Nicos Kessaris (centre) with the renal team.

    Seated are transplant receipient, Steven

    Purcell, and donor, Patrick Purcell

    St Georgesshowcases livingdonor transplantprogrammeThe first international workshop

    on removal of a kidney by a

    specialised form of keyhole

    surgery (retroperitoneoscopic

    donor nephrectomy) was held

    at St Georges Hospital in

    September.

    The workshop was hosted by St

    Georges Consultant Transplant

    Surgeon, Jiri Fronek, and

    included a live demonstration of

    two living donor kidneyremoval operations from the

    operating theatre.

    It was attended by professors,

    consultant transplant surgeons

    and trainees from centres across

    the UK and Europe. St Georges

    is currently the only centre in

    the UK that performs this

    technique.

    Since its introduction a year

    ago, the number of living donor

    transplants has increased tomore than 50 per year with a

    100 per cent success rate.

  • 8/9/2019 the Gazette December 2009

    8/16

    The role of the Chaplaincy team is to provide

    support for patients, for staff and for friends

    and relatives of patients. We have a multi-faith

    Chaplaincy at St Georges representing Islam and

    Judaism as well as the major denominations of the

    Christian faith. The team can also give guidance,

    and make appropriate contacts, for those of the

    other major world faiths including Hinduism,

    Sikhism and Buddhism. Usually, Roman Catholic

    patients would see a Roman Catholic priest and so

    on, but all of the Chaplaincy team will visit peopleof all faiths and no faith.

    The Trust has recently appointed male and female Muslim

    chaplains. The male chaplain is one of our local Imams,

    Suliman Gani, who will be working here part-time. Both

    Imam Suliman and the female chaplain Saida Mohamed-

    Mourched have received training in healthcare chaplaincy from

    the Muslim Council of Great Britain.

    As well as marking Christmas with a number of special

    celebrations, the Chaplaincy will be providing a 24-hour service

    during Christmas and New Year. It can be a busy time as the

    festive season can be difficult for many people who are goingto be alone, or who are dealing with addictions to drugs or

    alcohol. Often, we find we have people with troubles seeking

    help on Christmas Eve and this can be patients or staff.

    One of our Christmas events (see box) will be a novena, a

    nine-day prayer event running up to Christmas Day, which was

    started at the request of Filipino staff. The

    carol singing on the wards is also very

    popular with patients. Anyone is welcome

    to join us; we meet in the Chaplaincy

    Department , ground floor, St James

    Wing, at 5pm on Christmas Eve.

    While religious activities like prayer,

    communion (also called mass or eucharist)

    and baptism are the tools of our trade,

    listening is often a key part of the role of

    chaplain, particularly in time of crisis.

    The Chaplaincy team sits within

    Therapies, which is important as it

    recognises we are both a frontline, and a

    professional, service. However, we work

    alongside other staff who provide support

    for staff or patients. For example, we

    would support Staff Counselling if, during

    a flu pandemic, there was an increased

    need for staff support. We recognise that

    Meet Hilary JohnsonThe Chaplaincy team leader

    Fspotlight

    8 the gazette

    many staff are skilled at offering

    emotional support, for example, nurses

    working in palliative care. Our unique

    role to is to provide spiritual support, and

    the religious ceremonies and rites which

    help people.

    Ive been here almost 20 years and the

    view of chaplaincy has changed over this

    time. When I began, the role of chaplain

    used to be seen as part of the career

    path for someone who was going to go

    on to be a priest or vicar in a parish.

    Hospital chaplains were often younger

    men doing the job for two or three

    years. Now, more and more people see

    being a chaplain as a full-time career in

    itself, and this is supported by training in

    healthcare chaplaincy.

    This move to professionalism has an

    association with St Georges, through a

    Chaplaincy team

    G Muslim Chaplains:

    Imam Suliman Gani and

    Saida Mohamed-Mourched

    (both part-time)

    G Jewish Rabbi:

    David Katanka (part-time)

    G Roman Catholic Chaplains:

    Father Philip Pak

    Father Habte Ukbay

    G Free Church Chaplain:

    Revd Martin Taylor

    G The Church of England

    Chaplains:

    Revd Rob WallRevd Joanne Farman

    Revd Canon Hilary Johnson

    Revd Canon Hilary Johnson gets ready for Christmas withFather Philip Pak

  • 8/9/2019 the Gazette December 2009

    9/16

    ??

    the gazette 9

    view from the top

    What skills and expertise doyou bring to the trust?

    I am the CEO of The Jordans &Ryvita Company. Before that I was the

    General Manager of Twinings in the

    UK, North America and Australia. I

    have over twenty years experience in

    business and have worked and lived in

    France and the United States as well as

    the UK. I bring general commercial

    experience to the Trust.

    Although the trust is not a business I

    do believe that there are some

    business practices particularly in

    finance, procurement and projectmanagement that are highly applicable

    to the challenges that the trust faces.

    I do have a little NHS experience. I

    worked as an operating theatre orderly

    during my summers while I was at

    university. Not deep clinical experience

    I know, but I do know how hard

    operating staff work and I have

    cleaned up my share of blood!

    What do you think are the key

    challenges for the Trust?I think that the key challenge for thetrust is achieving Foundation Trust

    status. I think this would give the

    hospital more autonomy and in the

    long term make it more accountable to

    its local community. To do this we will

    have to continue improving our

    financial situation and carry on

    improving our patient care.

    In the longer term, I think that the key

    challenge will be building a Trust in

    which patient care is truly at the heartof everything we do and where the

    staff really feel that they can make the

    changes needed to achieve that. Not

    an easy thing to do in an organisation

    as large and complicated as the NHS,

    but definitely worth striving for.

    What do you do to relax?I have four small children and so Ispend most of my time picking up toys

    and putting them in cupboards.

    Outside of spending time with my

    family, I like to do outside sports like

    rock climbing or hiking.

    What do non-executivedirectors do?

    We have two key roles. The first of

    these is to challenge the executive

    directors. We do that on behalf of the

    local and wider community and ourkey focus is excellent patient care and

    the good use of tax payers money.

    The second is to support and advise

    the executive directors and where

    possible provide them with a useful

    external perspective. Sometimes the

    skills we have from other walks of life

    can be helpful in dealing with issues in

    the NHS.

    Outside of my role on the board I sit

    on the Audit Committee, the

    Foundation Trust Steering Group and

    The Commercial Board.

    Why did you become a

    non-executive director? I became a Non Executive Directorbecause I passionately believe that

    although the NHS has improved it

    could still do better by providing much

    more consistent high quality patient

    care. I think it is worth devoting the

    time to, because few things are more

    important to most people than howthey and their families are treated at

    moments of ill health. I hope I can

    contribute to this.

    Paul MurphyNon-executive director and deputy chair

    St Georges has seven

    non-executive directorswho play a valuable role inTrust governance.Here, Paul Murphy, gives hispersonal perspectiveon the role.

    man named Norman Autton who was

    chaplain at St Georges from 1961 at the

    time it was based at Hyde Park Corner.

    He believed the role of hospital chaplain

    was a special one for which peopleshould be prepared and trained. He

    wrote books and created training courses

    for clergy wishing to work in hospitals.

    He moved from St Georges in 1967 to

    become a full-time Director of Training

    for the Hospital Chaplaincy Council.

    I trained as a nurse and I was working

    as a health visitor when I decided to

    become a hospital chaplain. I already had

    a qualification in church ministry, as a

    deacon, as this was before women could

    become priests. I was trying to juggle a

    church role, a health professional role

    and a family and I saw it as a way of

    combining some of my interests.

    I saw an advertisement for a hospital

    chaplain at St Georges. It was a second

    time advert and said that previously

    applicants need not apply, which was

    slightly daunting. I rang Ian Ainsworth-

    Smith who was chaplain here at the

    time and asked him what he was

    looking for that the previous applicantshad not had. I spent a day

    shadowing Ian and felt this

    was what I was called to.

    Christmas events atthe hospital include:

    ? Carol singing by the charityon 15th December in mainentrance

    ? Chapel Carol Service on17th December at 5pm

    ? Roman Catholic and Churchof England services over

    Christmas including a nine-

    day prayer event running

    up to Christmas Day

    ? Carol singing from 5pm onChristmas Eve around wards? Nativity scene outside

    chapel from mid-December

  • 8/9/2019 the Gazette December 2009

    10/16

    Lifetime

    achievementaward for ChairNaaz Coker, the Chair of St Georges,has won a Lifetime Achievement Awardfrom a scheme recognising the contributionof Asian people to UK society and business.

    L loyds TSB Jewel Awards, celebrate achievementand success of Asian people in professionalservices, public service, food retail, business and

    commerce, healthcare and education, and as

    entrepreneurs.

    The Lifetime Achievement Award is for outstanding

    individuals who have made a sustained

    contribution to success in their region. Ms Coker

    was singled out for maintaining her 38-year

    career in the public and voluntary sector alongside

    running a management consultancy. She has been

    Chair of St Georges since 2003 and is also a Non-

    Executive Director of the Ethical Property

    Company, trustee of the RSA and Council member

    of St Georges University of London. Until

    November 2008, Ms Coker was Chair of Shelter,

    the housing and homelessness charity and from

    1998 to 2006, she was Chair of British Refugee

    Council.

    Congratulating Ms Coker on her award, David

    Astley, Chief Executive, said:

    This award recognises a lifetime of

    commitment to improving healthcare

    in the UK. During her time as Chair

    of St Georges, the Trust has made great

    strides and has seen major improvements in

    its services that are delivering the highest

    standards of care to patients.

    Naaz Coker with her Jewel award, flanked by executive

    directors from Lloyds, sponsors of the awards.

    RestaurantrenovationsThe Lanesborough Wing restaurant closed for

    renovations in mid-October and work is well underwayto create a new dining experience for staff and visitors.

    The existing kitchen and service areas are being transformed into a

    new seating area, including separate dining areas for staff and

    visitors, a kids zone and internet access points. Six different

    counters will provide hot and cold food and drinks. The art gallery

    is also being retained. The project will free up the current dining

    area to be used as clinical space.

    The plans were put in place earlier this year when MITIE was

    appointed as the Trusts catering and domestic services provider.

    The scheme to upgrade catering across the Trust has also included

    the St James Wing coffee shop undergoing a transformation. The

    Atkinson Morley Wing restaurant has been refurbished. There are

    also plans to provide a trolley service to the perimeter areas and a

    branded coffee cart to the Lanesborough Wing Outpatients area.

    The works in the Lanesborough Wing restaurant will be completed

    in early 2010.

    Images of the new Lanesborough Wing restaurant

    10 the gazette

  • 8/9/2019 the Gazette December 2009

    11/16

    the gazette 11

    Fimprovements

    New and

    improvedWork this autumn has seen the areaaround the bus stop near the

    Lanesborough Wing entrance made

    easier for wheelchair-users and safer

    for everyone.

    The zebra crossing has been moved

    so pedestrians are crossing behind

    the G1 and 493 buses which stop

    there and not in front of them, while

    a built out pavement gives

    wheelchair-users better access.The road surface was renewed and

    a section of new paving, backed by

    raised flower beds, was added.

    The old bus shelter and zebra crossing

    The improved area with all newpaving, planting road surface, andbus shelter and a safer crossing.

    Before

    After

  • 8/9/2019 the Gazette December 2009

    12/16

    A revolutionary procedure

    that uses surgical BioGlueto prevent potentially

    life-threatening infection

    in lung surgery patients

    has been successfully

    carried out by St Georges

    cardiothoracic team.

    P

    atients who undergo surgery on a

    lung can be susceptible to

    infection via a bronchopleuralfistula, a hole that can occur between

    the bronchial pathways. These holes

    can leak air, leading to infection

    forming in the space where the lung

    was removed. This infection can then

    travel backwards through the

    bronchopleural fistula and cause

    infection in the remaining healthy lung.

    In most cases these holes are sealed

    surgically. However, for patients who

    have medical complications, surgery

    can be a risk.

    The cardiothoracic team used BioGlue,

    a surgical adhesive, to close

    bronchopleural fistulas in

    three post-surgery

    patients. In all three casesBioGlue was applied using

    a pre-filled syringe and all

    were successfully sealed

    with the patients

    recovering fully.

    BioGlue seals bronchial

    fistulas quickly and firmly

    without any known local reaction and,

    when applied in overlapping layers, it

    doesnt clot or move, says Brendan

    Madden, Professor of Cardiothoracic

    Medicine, who led the team.

    Previous endoscopic use of BioGlue in

    sealing bronchial fistulas has been

    limited. However, following the

    research at the Trust, Professor Madden

    suggests that using BioGlue in this way

    should be considered as an early

    treatment option. This procedure

    should be considered for patients who

    have other medical complications, suchas infection, which can significantly

    increase the risks of further surgery,

    he says.

    12 the gazette

    New treatmentmakes national news

    Professor Madden points out that more

    research is still needed to determine

    how widely this treatment can beapplied. Each patient in our research

    had bronchopleural fistulas less than

    8mm. he explains, However, we

    appreciate that fistulas over 8mm may

    not be suitable for endoscopic closure.

    The research was published in The

    Annals of Thoracic Surgery in

    November. The Trusts communications

    team worked to promote the story,

    which was picked up by ITN News. The

    news feature included interviews withProfessor Madden and patient,

    Jacqueline McHenry, on the success and

    application of the new technique.

  • 8/9/2019 the Gazette December 2009

    13/16

    Fawards

    St Georges has won the best

    European interdisciplinary teamaward for its lower limbrevascularisation and diabeticfoot service. The award - whichincluded an educational grant -was awarded by the ilegxinitiative; a European wideinitiative to reduce the numberof lower limb amputations.

    The award recognises outstanding

    contributions by a team of

    multidisciplinary specialists dedicated

    to improving the way in which

    leg/foot tissue loss is diagnosed and

    treated.

    The winning team comprises of

    Keith Jones, Vascular Consultant, Dr

    Marcus Simmgen, Endocrinology

    Consultant and the Diabetic Foot

    Clinic team - Mark Greenhill, Kathy

    Davies, and Vaishali Desai. This team

    has been extended and now includes

    Laura Whitney, Principal Pharmacist,

    Antibiotics and Infection

    Management and Dominic Nielson,

    A multi-partnership group comprising

    Wandsworth Community Learning Disability

    Team, St Georges Hospital and Merton

    Community Learning Disability Team calling

    themselves Access 2 Acute have won anaward from the Foundation of Nursing.

    The award was for the development of a Hospital

    Passport to provide staff with detailed information

    about individual patients with learning disabilities.

    The Passport not only provides essential medical

    information but other important information about

    the person and their likes and dislikes.

    The winning team, Peter Warburton, Sue Cooper,

    Jayne Quigley, Jim Blair, Ursula Battle, Chris Waller,

    Kirsty Glaysher and Wilfred Carneiro were

    presented with the certificate and a cheque byTheresa Shaw, the Chief Executive of the

    Foundation of Nursing, at the Nursing Board

    Meeting in November.

    the gazette 13

    orthopaedic foot

    specialists, podiatrists,tissue viability nurses,

    vascular technologists,

    interventional

    radiologists, plastic

    surgeons and vascular

    surgeons. Every diabetic

    foot referred to the

    vascular team is now

    examined within four

    hours of referral during

    working hours, and at the

    start of the working dayfor out-of-hours referrals.

    I am delighted that we have won

    this award, by utilising this team

    approach we have increased the

    numbers of limb salvage

    procedures and reduced the

    numbers of amputations. This is

    an on-going process but the prize

    is a great recognition of our

    progress and it now shows us as a

    standard to be matched.said Keith Jones.

    The diabetic foot care team Mark Greenhill, Kim Mitchell,

    Marcus Simmgen, Kathy Davies, Vaishali Desai, Keith Jones

    and Farnaz Dashati

    Foot care is strides ahead

    Orthopaedic Consultant. All the

    Vascular trainees are linked into the

    team with lecturers Peter Holt and Rob

    Hinchliffe initiating supportive research

    along with Peter Gogalniceau, one of

    the academic trainees.

    The team has put processes in place to

    ensure that every patient with diabetes

    and critical limb ischaemia are involved

    in discussions with specialists in every

    aspect of their care. This includesmicrobiologists, diabetologists,

    Stamp of approval for hospital passport

  • 8/9/2019 the Gazette December 2009

    14/16

    Fstaff

    The dinner was held in the

    Lanesborough Wing restaurant and

    was attended by award winners, their

    guests and senior members of staff.

    Sally Storey, Director for HR, read a

    small citation on each Special

    Achievement Award winner and long

    serving members of staff received a gift

    from the Trust presented by Naaz

    Coker, St Georges Chair.

    David Astley, Chief Executive, ended

    the evening by thanking staff for all

    their hard and dedication to the Trust.

    In July, the Trust announced it had

    successfully won funding from theNHS London Partnership to embarkon a programme to help create aworld class service culture atSt Georges.

    The result of this announcement is an

    innovative initiative designed to empower

    and develop colleagues working at grades

    1 to 4 the One Team project.

    The funding has so far been used to

    develop the initiative among a pilot of 400

    staff from Theatres, Outpatients, and

    Estates and Facilities.

    Alan Thorne, Director of Transformation,

    explained: St Georges has the foundations

    in place to become a world class service

    provider. We do, though, acknowledge that

    there are some key barriers within the trust

    to delivering excellent service, especially

    between colleagues. The One Team is

    helping to identify and address these

    barriers by giving staff the platform to learn

    and practise new skills.

    Since the summer, the One Team, a group

    jointly led by Trust employees, Staff Side

    representatives and Impact Innovations, an

    innovation consultancy, has been busy

    running activities which aim to develop a

    culture of both excellent colleague-to-

    colleague service and excellent colleague-

    to-patient service. The programme

    introduces workshops that build esteem

    and capability within staff, and encourage

    joint working and better understanding

    between departments.

    Its been both an interesting and

    rewarding process, said Nick Fawcett,

    project lead for Impact Innovations.

    Weve held drop-in sessions and

    workshops over the last few months,

    asking staff of all levels to come and give

    their views on the positive and negative

    features of service delivery at the Trust. Its

    given us a fascinating insight into the

    barriers to good service and has helped us

    to develop models that staff can apply in

    the workplace to improve things.

    The whole project is about teamwork,

    Nick continued, the project itself is a joint

    project between the trust and staff side,

    and a key objective for us is helping to

    develop stronger links between

    departments and empower them to work

    together more closely. This should help

    break down some of those barriers and

    also help staff feel more comfortable and

    confident in the workplace.

    Of the 400 staff that have experienced the

    programme so far, around 40 have been

    identified as service partners (SPs),

    passionate about good service between

    colleagues and patients and motivated to

    lead others to improve things where

    needed.

    14 the gazette

    Long service award winners:

    Elizabeth Jane Adam (known as Jane)

    Meirion Adjetey

    Paulina Asiedu

    John Boyd

    Cathy Corbishley

    Manel Dias

    Cliff Douglas

    Afezoon Gibson

    Sheila Gordon

    Deborah Green

    Brian Hayes

    Linda Kiernan

    Annie ODell

    Gillian Porter

    Elizabeth Sanders

    Catharine Stirling

    Feroza Ramnath

    Loraine Swaby

    Trust staff are One Team

    Paulina Asiedu receives her long-service award

    from Chair, Naaz Coker

    As part of the project, these SPs have been

    experiencing service safaris where they

    have visited commercial workplaces, such

    as John Lewis and the O2 arena, to

    discover how those organisations work

    together to deliver top level customer

    service.

    These activities are designed to enrich the

    experiences of staff at grades 1 to 4 and

    help them to explore the possibilities of their

    roles, explains Jane Pilgrim, Staff Side

    secretary. The staff on the programmeare the hospitals most important customer

    service providers and we hope that theyll

    start seeing themselves as valued partners

    of the Trust, empowered to get the best

    out of their roles.

    Although One Team is a pilot scheme, the

    Trust aims to roll it out across the

    organisation and the hope is that the

    practises will go on to form part of the

    fabric of St Georges. This isnt a short-

    term project its designed to help us

    change the culture at St Georges, which

    will then be carried through by our staff

    for years to come, says Alan Thorne,

    Director of Transformation, Were very

    excited about the difference this will make

    and look forward to rolling the

    programme out to staff across the Trust

    from spring 2010.

    Celebrating staffThe annual dinner for long serving members of staff and SpecialAchievement Award winners was held on 12th November.

  • 8/9/2019 the Gazette December 2009

    15/16

    HR and Staff Side have worked hard to negotiate a new

    Disciplinary Policy, There will be a longer notice period for the

    majority of meetings of seven calendar days. Some warnings will

    have a shorter spent period and representation will be

    encouraged at all levels of disciplinary meetings.

    During the last annual staff survey, you indicated that bullying

    was increasing. We then asked the Trust for a group to be

    formed that would tackle bullying, and would be made up of

    unions, HR and Managers. One thing that was recognised was

    that in the long-term we needed to improve the culture in the

    Trust, building on respect and dignity for each other as well as

    our patients. This work continues and we are very proud of the

    One Team project that resulted from a successful Partnership bid

    (see facing page). We are still developing ideas to counter

    bullying including possibly developing the staff support service

    and providing additional phone line advice. Another idea

    emerging is that we could involve the One Team culture within

    the induction program and within recruitment.Next year when the first phase of the One Team project is

    completed, Staff Side will be taking a key part in managing

    the continuation of the program. The first service partners will

    begin to change the culture and each group that qualify as

    service partners will continue with this. Within a year we will

    have areas that will be creating the new positive culture

    throughout the Trust. Our vision is that One Team

    theory will be populating the hospital within two to

    three years and that all staff will feel empowered,

    respected and important.

    The Staff Side committee wish all staff a merry Christmasand a very happy New Year.

    the gazette 15

    Looking back at 2009:

    a view fromStaff SideThe Staff Side secretary, JanePilgrim, and the Chair, Dr JustinNowell give their view ofpartnership activities with theTrust during the last year andwhat to expect in 2010.

    The Staff Side committee is made up of members from

    each union who work collectively in partnership with

    Human Resources (HR) and management to discuss

    and negotiate Trust issues.

    During 2009, the Staff Side committee has been busy building

    links and bridges between staff and management; we are after

    all one team, a mighty workforce delivering care to local and

    wider population, and every member of that team is equally

    important. We have formed some strong working relationshipswith the Trust and HR and are now involved in many of the Trust

    work streams, committees and boards in order that we can have

    that direct link in negotiations.

    Next year the Trust will be applying for Foundation Trust status.

    Staff Side is now involved in the communication aspect to this

    and will be working with the Trust to ensure that staff are well

    informed of the changes. Although we acknowledge that the

    Trust is obligated to apply, it is likely that some unions are against

    FT status, as they believe it does not reflect the founding

    principles upon which the NHS is based. Dave Prentis, UNISON

    General Secretary states that: There is no evidence that the

    market or competition benefits patients. Staff Side has a dutyto our members to point out the possible negative effects of

    becoming an FT. Through our negotiations, the next issue of

    the gazette will be featuring answers from the Trust to staff

    questions over staff welfare and status if the Trust is successful in

    achieving FT status.

    The Trust is planning to introduce electronic rostering in 2010.

    There have been concerns over this and we remain dubious.

    However Staff Side is now involved in the work streams to

    ensure fair process. A questionnaire to staff using the

    e-rostering systems devised by UNISON and the RCN is in process

    to seek members views. We have now also been assured that

    doctors will be included in the scheme. Whilst some staff may

    view this as fair, not all are in favour. Through discussions, wehave been informed that the system will help with fair

    rostering, annual leave and accuracy of pay. The jury is still

    out on this issue.

    To find out more about the Staff Side committee,

    please contact Jane Pilgrim ext 1318.

    working in partnership

    Jane Pilgrim and Dr Justin Nowell

  • 8/9/2019 the Gazette December 2009

    16/16

    ???

    ?

    ?

    ?

    ?

    ?

    ?

    -fundraising

    Music for a causeWandsworth Symphony Orchestra has performeda Charity Concert on behalf of the Friends ofSt Georges. The programme included a selectionof rhapsody and blues.

    The concert took place in the Monckton Theatreon Saturday 21st November, and at the request ofone of the members of the WSO, the proceedsfrom the concert will go to purchase equipmentfor the Cardiothoracic Department here atSt Georges.

    The evening raised more than 2,000.

    Another concert took place the following Fridayin the Monckton Lecture Theatre, when StGeorges Symphony Orchestra, comprised of Truststaff and St Georges University of Londonstudents and staff took to the stage. The eveningfeatured pieces by Mendelssohn, Vaughan-Williams and Beethoven and the conductor wasJemima Jackson.

    Proceeds went towards the South West London

    and St Georges Mental Health Trust.

    16 the gazette

    Tree-mendousThe former chair of St Georges HospitalCharity, Gill Noble, returned to the hospital at

    the end of October to plant a tree in the Walk

    on the Wildside garden.

    Gill, who completed her term as Chair in September, was

    given the tree by the charity for the garden, which the

    charity helped to revitalize with a grant of 130,000.

    Gill was keen on improving the hospital environment and

    particularly outdoor spaces, and the renovation of the

    garden was a project close to her heart. A plaque by the

    tree says its planting celebrates her time as chair from

    2002 to 2009.

    Christmas carols

    and rafflesSt Georges Hospital Charity is hosting a Yuletidecarol concert on Tuesday 15th December at 5pm inthe Main Entrance, Grosvenor Wing. The charity isdelighted to welcome The Great Gustos choir,which will be leading the festive sing-song, andall staff are invited to come and join in.

    To make the event doubly festive, the charity will also be

    drawing its Grand Christmas Raffle during the carol concert

    tickets on sale now from the Fundraising Office. Why not

    come down to take a look at the fabulous prizes on offer?

    Another chance to winAnd if you are feeling lucky, you could also buy raffle tickets

    at the Neonatal Unit (NNU) reception to raise money for First

    Touch, formerly the Friends of St Georges NNU.

    Tickets for the NNU raffle are a 1 each and pledged prizes

    include racing at Daytona in Sandown Park, beauty bag from

    Marie Claire magazine stuffed with beauty products, hair

    from Hair Magazine with hair products and style irons, a

    Wendy house from Ideal Home magazine, signed goodies

    from CBeebies, luxury products from Falke, signed Jack

    Mcmanus CDs and various toys.

    For details about the raffle, please contact

    [email protected]