The future of payroll tech & services - Solutio...Payroll Onboarding & Registration Our experience...
Transcript of The future of payroll tech & services - Solutio...Payroll Onboarding & Registration Our experience...
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The future of
payroll tech &
services
A back-office service provider
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© Copyright 2019 QX Ltd. All rights reserved Page 2
QX Corporate Overview
Business divisions
Industry expertise and skills
Flexible engagement models to deliver business value
1,200+ employees Proven offshore delivery model
Robust quality process
Track record of long-standing customer relationships
Established in 2003 Top 100 global outsourcing leader: 2013, 2014, 2016, 2017, 2018 & 2019
5 delivery centers in India: 2 x Ahmedabad 1 x Mumbai 1 x Baroda 1 x Noida
HQ: Skipton, North Yorkshire, UK
Bloomfield, NJ, USA
Melbourne, Australia
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QX: India’s first CERTIFIED GDPR Compliant KPO
© Copyright 2019 QX Ltd. All rights reserved Page 3
mature and well drafted framework at QX is a proof of how ahead you are in the game. We had a difficult time finding a flaw in your system. The level of competency of people, the detailing of documentation and the involvement of people is commendable. It was a
BSI Auditors
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QX Statement of Compliance to EU GDPR
© Copyright 2019 QX Ltd. All rights reserved Page 4
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Industry recognition of our proven capabilities
© Copyright 2019 QX Ltd. All rights reserved Page 5
Associations
Awards
Accreditations
6 time award winner for Best BPO/KPO Company
Top 100 global outsourcing leader awards
Excellence in Business Process Outsourcing and The Best Far Shore Team in 2017
2017 finalist: APSCo affiliate member of the year
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• QX annual day celebration
• Annual sports day celebration
• Monthly birthday celebrations
• Excellence awards
• Spot incentive and Star
performer awards
• Quality awards
• Subsidized canteen
• In-service employee benefits
• Exchange program with client
• Performance-based
appraisals and bonuses
• Paid team vacations
• A variety of fun activities
at work
• Fun Friday activities
• Sponsored local and
international trips
• Out-of-hours
complimentary cab
service
QX Employee welfare and engagement activities
© Copyright 2019 QX Ltd. All rights reserved Page 6
QX won Best Employer Brand Award at ‘Gujarat Best Employer Brand Awards 2017’
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Video - Where the bloody hell are we?
© Copyright 2019 QX Ltd. All rights reserved Page 7
https://www.youtube.com/watch?v=n2ct80wgwR8
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QXAS
Overview
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QXAS Overview - Accreditations, certifications & Industry recognitions
© Copyright 2019 QX Ltd. All rights reserved Page 9
Quality (ISO 9001) assured
Security (ISO 27001)
GDPR compliant
(BSI certified)
2017 finalist. Excellence in
Business Process Outsourcing and
The Best Far Shore Team
Preferred vendor to Top 50
franchise network of 200
accountants
Employs 650+
accountants
Servicing 300+
accounting clients
14 years track record in
outsourcing for UK
accountants
Xero and QuickBooks
certified
ICAEW & ACCA
member
Top 100 global outsourcing
leader 2013, 2014, 2016,
2017 & 2018
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Information Security Measures
© Copyright 2019 QX Ltd. All rights reserved Page 10
• Employees cannot carry mobile/devices into the QX operations floor that can store or transmit data
• Remote connectivity
• USB and CD drives
• Access to chat, internet based email systems
• Intrusion Prevention System
• Firewall
• Access Control
• All sites connected via MPLS
• Access to email:
• Within QX domain
• QX and Client domains
• Restricted access to internet – business use websites only
• Periodic audit of outbound emails from QX email system to any third party
• Security events • Data leakage through
host DLP • Vulnerability testing • Periodic Audits • CCTV cameras
Prohibited Disabled Secured Restricted Monitored
First GDPR compliant
outsourcing company
(Certified by BSI)
Listed on BSI VerifEye
Directory (BSI approved list
of credible organisations)
http://verifeyedirectory.bsigroup.com/Profile/QUALIT-0047370823-000http://verifeyedirectory.bsigroup.com/Profile/QUALIT-0047370823-000
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Why QXAS
© Copyright 2019 QX Ltd. All rights reserved Page 11
Consistently high level of
accuracy with quick
turnarounds
Extended working hours –
8.00am to 5.30pm UK time as
standard
Increased efficiency (Six
Sigma Principles based
processes)
Initial free consultation and
project kick-off meetings More time to focus on core
business and high-end tasks
Security and
confidentiality is
assured
Reduced operational
costs-up to 50% A scalable module
Well-trained, high quality
accountants, bookkeepers
and specialist payroll staff
Robust internal Training Academy
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Services for accountants
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We are technology agnostic
and have the capability to
support the existing accounting
software used by our clients. YE-Statutory Accounts Management Accounts
Bookkeeping & VAT Credit Control
Financial Reporting Taxation
AP/AR Payroll
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Services for Umbrella
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Invoicing
Contractor care
Payroll
Onboarding & Registration
Our experience in numbers
88,313 Sales invoices
processed
16,091 Contractors
managed
1,87,732 Timesheets
processed
1,27,283 Phone calls
handled
1,32,470 Reconciliations
completed
2,11,545 Emails support
provided
2,431 Contractors
on-board
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How outsourcing works
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We follow a simple 5-step process to do the job
You will allow us to
remotely log in to your
system using a secure
software or you scan and
upload documents to our
FTP server
We will review the
data and start working
on the task
Once done, we will email
you the files for review
and feedback
We will implement the
changes if any, and notify
when the task is finished
Once you confirm, we
will provide a final report
of the completed task
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Benefits of outsourcing to QXAS
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Increase margins
by up to 50%
Speed up your timesheet
capture, payroll and
invoicing process
Access a scalable
team to support your
business growth
Reduce infrastructure
and maintenance
overheads
Deal with Contractor
queries and improving
Contractor experience
Get access to a
dedicated account
manager
Free up time to
focus on service
and sales
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People,
Process and
Platform
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People
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• 1200+ staff in India
• Trained and readily available resources
• Staff with umbrella company experience of
10+ years
• Detailed knowledge and understanding of
UK payroll
• Chartered Certified Accountants leading
the department
• Processes structured and implemented by
a team headed by a Six Sigma Black Belt
• QX Academy – Delivering trained
professionals to the operations team
https://www.facebook.com/qxltd/videos/415914909308439/
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Process
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• ISO 9001 certified for Quality Management Systems
• ISO 27001 certified for Security Management Systems
• Business Excellence team headed by a Lean Six Sigma –
Black belt professional
• India's first GDPR certified outsourcing company via the
BSI 10012:2012 framework
• All SOP’s defined as per your existing work practices and
replicated
• Pre-agreed KPI’s and targets to align with your company
vision
• Weekly/Monthly/Quarterly reports sent
• Weekly/Monthly Governance calls
• Quarterly/Annual Audits – Internal and External
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P - platform/partner/profit
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• Having the right platform crucial in scaling
your business
• Easy migration – Team has an exposure of
working with various systems
• Working as partners – Growing together
• Increase your profits by almost 20 times
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Umbrella engagement models
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Volume based
More than 2,000 timesheets a month
Priced on the number over timesheets/payslip billed
Dedicated front office team working on your process
If timesheets less than 2,000
FTE based
For less than 2,000 timesheets a month
Priced as per seat cost
Your existing team structure will be set up here
We will look to slim down your resources and make the processes more efficient
over the period of next 1 year
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Results from
a survey
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Spending - As per the survey
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[VALUE]
Staff costs
[VALUE]
Software & systems
[VALUE]
Infrastructure
[VALUE]
Legal & Insurance
[VALUE]
Other overheads
Conditions
• 4,000 timesheets
• £20 margin
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Partnering with QXAS-Solutio
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[VALUE]
Agency commissions
[VALUE]
Staff costs
[VALUE]
QXAS - Solutio
[VALUE]
Profit
[VALUE]
Infrastructure [VALUE]
Operational costs
Conditions
• 4,000 timesheets
• £20 margin
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Next steps
Come to
India
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Pramith Naidu: AVP, Operations
P: +44 845 838 2452
M: +44 7870 678 557
THANK YOU!
Just QX it!
Pom Chakravarti: Country Head - UK