The Future of Local Government-Andrew Grant
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Transcript of The Future of Local Government-Andrew Grant
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AVDC Cloud – Progress andWhere next?
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Benefits• Resilient
o Can be accessed anywhereo Serviced from multiple data centres/suppliers
• Scalableo Costs reduce with lower demand
• Achievable more with some services than otherso Can flex up capacity at busy times
• Faster Implementationo Now we have experience we can implement projects to support business change much fastero Means we can get the benefits faster
• Lower costso Savings on IT Support of 30% - currently being channelled into projects to support change in the
Authorityo Will be available as a cashable saving.
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Background• AVDC are the most advanced Authority in Cloud migration –
(Amazon Web Services 2014)o Others might of course challenge this!!
• This strategy was agreed in 2012 by Council• Recognised that the programme would be fluid• Dependent on evolution of the market• Required to enable flexibility in service supply
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Objective• Martini solution for IT
o Anytimeo Anyplaceo Anywhere
• Flexibility – able to scale the IT service as the organisation changes• Reduce cost• Basis for Digital everything• Agility - able to implement new solutions quicker
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Our Destination• No onsite IT computer servers (we will always need network equipment)• All systems accessed from the Cloud
o Updated and managed by the supplierso Can be purchased as a service by customerso Resiliento Security as a Serviceo Accessible from any browser based device
• Thin client• Home PC• Tablet/smartphone
• A data network managed as a service• IT can focus on adding value not managing equipment• Complete price transparency for services
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What we’ve done• Thin Client and modern secure remote access systems in place• E-mail on the Cloud• Telephony and Call Centre systems in the Cloud• Printing provided as a Cloud service to on-site printers• HR, Payroll, Recruitment on Cloud• Legacy IT Servers on Amazon Web Services• Internet connections upgraded, moved to Public Sector Network (PSN)
provider as a managed resilient service• Regulatory services systems (Planning, Env Health, Licencing, Land
Charges) on an external managed service• Software as a Service (SaaS) Finance System implemented• All new systems are in the Cloud
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Coming Soon• Local Government traditionally bought “Line of Business” systems
based on service, eg Planning, Revs and Benso From the perspective of the customer it was difficult to present a single digital offering
• Move to integrated services to the customer AVDC are moving to a single Cloud Based set of systems based on Salesforce.com
• Staff will use the same systems as the Customer• Enabling changes in ways of working to have single team dealing
with the Customer.• Rationalising number of systems supported.
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Customer Delivery ServiceFunction :To deliver repetitive and predictable services to customer as quickly and efficiently as possible
Customer Contact &
Sales
Data Analysis & Systems
Applications
Processing & Case Managem
ent
Expert Case
Resolvers
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Longer term• Still no solution for DWP data (Revs and Bens)
o By challenging assumptions we are now seeing that many of the barriers are illusory• Strategy to move to single platform for all applications systems eg
o Force.como Technology 1
• 4G access to mobile services
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Problems• Suppliers don’t expect LAs to be intelligent or
demanding buyers. • New technologies have caused some teething
problems for staff• Existing suppliers took a long while to see the
change comingo In some cases need to look elsewhere
• Transition means managing two IT environments
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Benefits• Resilient
o Can be accessed anywhereo Serviced from multiple data centres/suppliers
• Scalableo Costs reduce with lower demand
• Achievable more with some services than otherso Can flex up capacity at busy times
• Faster Implementationo Now we have experience we can implement projects to support business change much fastero Means we can get the benefits faster
• Lower costso Savings on IT Support of 30% - currently being channelled into projects to support change in the
Authorityo Will be available as a cashable saving.
![Page 12: The Future of Local Government-Andrew Grant](https://reader035.fdocuments.us/reader035/viewer/2022070515/587b3b351a28ab9c0e8b4b11/html5/thumbnails/12.jpg)
Questions