The Everyone Active Management System (TEAMS)

The Everyone Active Management System (TEAMS) Reference Form: Issue No: Updated:

PSOP PSOP – Pool Safety Operating Procedures One Sept 2011

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Contents

Normal Operating Procedure

NOP 1 Details of the Pool / Building NOP 2 Potential Risk NOP 3 Dealing with the Public NOP 4 Lifeguards Duties and Responsibilities NOP 5 Systems of Work NOP 6 Operational Systems NOP 7 Detailed Work Instructions NOP 8 First Aid Supplies and Training NOP 9 Details of the Alarm Systems and any emergency equipment, maintenance

arrangements NOP10 Conditions of hire to outside organisations

Emergency Action Plan

EAP 1 Emergency Evacuation of the Building– Outbreak of Fire (Fire Alarm) EAP 2 Emergency Evacuation of the Building – Bomb Threat EAP 3 Emergency Evacuation of the Building – Emission of Toxic Gases EAP 4 Emergency Evacuation of the Building – Structural Failure EAP 5 Controlled Evacuation of the Building – Lighting Failure EAP 6 Serious Injury to a bather / Discovery of a Casualty in the Water EAP 7 Serious Injury (Dry Side) EAP 8 Dealing with other serious incidents EAP 9 Lack of Water Clarity EAP 10 Overcrowding EAP 11 Release of Faeces, Blood or Vomit EAP 12 Disorderly Behaviour (including violence to colleagues) EAP 13 Robbery EAP 14 Lost Children EAP 15 Reported / Suspected Child or Vulnerable Adult Abuse EAP 16 Emergency Contact Details

Reviewed and updated by: Gary Paish 20/09/2011 Signatures………………………………………………………………………… Date………………………………….

FAREHAM LEISURE CENTRE

POOL SAFETY OPERATIONAL PROCEDURES



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Normal Operating Procedures

NOP 1 - Details of the Pool / Building

Building Plans Plans for building can be found in appendices. Main Pool: 25m x 13m 0.9m to 2.0m deep Temperature 28.0

oC - 29.5

oC

Teaching pool: 12.75m x 7.2m 0.75 to 0.9 deep Temperature 29.0

oC - 30.5

oC

Smoking in and around the building The centre holds a strict no smoking policy within the building and also at the front entrance of the building. The allocated area for colleagues to smoke is the outside walkway next to the Main Pool nearest the Skate Park. Temperatures and environmental conditions around building Individual personal preference makes it difficult to specify a thermal environment which satisfies everyone. For workplaces where the activity is mainly sedentary, for example offices, the temperature should normally be at least 16°C. If work involves physical effort, for example in the Main Hall, it should be at least 13°C. There is no set maximum temperature. These limits are taken from the Health and Safety Executive. So that the building can adhere to all required temperatures for the different activities that commence, it is necessary to use a range for the acceptable temperatures in the different areas of the building. Acceptable temperature ranges for areas within building Main pool water 28.0°C – 29.5°C Teaching pool water 29.0°C – 30.5°C Pool air 29.0°C – 31.5°C Plant and Boiler room 26.0°C – 31.5°C Changing Village 20.0°C – 25.0°C Everyone Active Gym 16.0°C – 18.0°C Group Exercise Studio 16.0°C – 18.0°C Dryside Changing areas 20.0°C – 25.0°C Administration Office 16.0°C – 20.0°C Managers Office 16.0°C – 20.0°C Front of House 16.0°C – 20.0°C Café 18.0°C Squash Courts 16.0°C – 18.0°C Club Room 16.0°C – 20.0°C Main Hall 12.0°C – 18.0°C Crèche 21.0°C



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Acceptable light ranges for areas within the building The Lux lighting levels differ depending on the function of the area within the building, so a Lux range is incorporated of 200 – 500 Lux. 200 Lux is an appropriate level for areas such as the café eating area or corridors whereas 500 Lux is appropriate for offices (PC work), Pool areas etc. Swimming Pool 300 - 500 lux Fitness Suite 200 - 300 lux Dance Studio 200 - 300 lux Main Sports Hall 305 - 595 lux Colleague Welfare A colleague room is available, located along the administration corridor for colleagues to rest. Separate colleague changing rooms are available in the wet-side Changing Village to change and wash. Lockers are available in the wet-side colleague changing rooms and the Colleague Room. Food and drinking water is available in the Colleague Room, the Cafe ‘Yes’ area and the Everyone Active Fitness Suite. All public facilities may also be used as Colleague welfare, remembering that the customer probably will not know you are at rest.



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Normal Operating Procedures NOP 2 - Potential Risk

NOP 2.1 Refer to risk assessment folder in Customer Services Managers office

1. Risk Assessment Index - Environment

1.1 Overall Premises Risk Assessment Dec 10

1.2 Art Gallery – Not applicable

1.3 Athletics Track / Stadium – Not applicable

1.4 Bar – Not applicable

1.5 Bowls Hall – Not applicable

1.6 Café Dec 10

1.7 Car Park and Pedestrian Walkways Dec 10

1.8 Cleaning Store Dec 10

1.9 Climbing Wall – Not applicable

1.10 Crèche Dec 10

1.11 Dry Changing Rooms Dec 10

1.12 First Aid Room Dec 10

1.13 Function / Meeting Rooms Dec 10

1.14 Cutting Grass Dec 10

1.15 Group Exercise Studio Dec 10

1.15a Group Exercise Studio 2 Nov 10

1.16 Gym Dec 10

1.17 Gymnastics Hall Dec 10

1.18 Health Suite Dec 10

1.19 Ice Rink – Not applicable

1.20 Kitchen (see café) Dec 10

1.21 Offices Dec 10

1.22 Outdoor Courts / Pitches Dec 10

1.23 Plant Room Dec 10

1.23A Plant Room – Water Storage Tank Room Dec 10

1.24 Reception Dec 10

1.25 Snooker Rooms – Not applicable

1.26 Soft Play Area – Not applicable

1.27 Sports Hall Dec 10

1.28 Squash Courts Dec 10

1.29 Colleague Room Dec 10

1.30 Storage Areas Dec 10

1.31 Main Swimming Pool Dec 10

1.31a Teaching Pool Dec 10

1.32 Theatre – Not applicable

1.33 Toilets Dec 10

1.34 Toning Table Rooms – Not applicable

1.35 Body Fusion Dec 10

1.36 Vending Dec 10

1.37 Wet Changing Rooms Dec 10

1.38 Air Handling Plant Rooms Dec 10



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1.39 Pool Chemical Day Tank Stores Dec 10

1.40 Disabled Washrooms Dec 10

1.41 Lift Dec 10

1.42 Lift Motor Room Dec 10

1.43 Utility Room – Meter Cupboards Dec 10

1.44 Spectator Viewing Areas/ Galleries Dec 10

1.45 Under Pool Corridor – Not applicable

1.46 Violence to colleagues Dec 10

2. Risk Assessment Index - Activities Dec 10

2.1 Bouncy Castle Parties Dec 10

2.2 Active Antz Dec 09

2.3 Crafty Totz – Not applicable

2.4 Mini Dribblers – Not applicable

2.5 Mini Bouncers – Not applicable

2.6 Mini Gym Dec 10

2.7 Yoga Bugs – Not applicable

2.8 Crèche

2.9 Nurseries

2.10 Soft Play Dec 10

2.11 Sports Party – Football Dec 10

2.12 Mini Wet and Wild Dec 10

2.13 Mega Wet and Wild Dec 10

2.14 Inflatable Party Dec 10

2.15 Dance Party Dec 10

2.16 Disco Party Dec 10

2.17 Traditional Party/cheerleader/bootcamp Dec 10

2.18 Ice Skating Party – Not applicable

2.19 Climbing Wall Party – Not applicable

2.20 Soft Play Party Dec 10

2.21 Swimming Lessons Dec 10

2.21a Disability Swim Lessons Dec 10

2.22 One to One Swim Lessons Dec 10

2.23 School Swimming Lessons Dec 10

2.24 Group Exercise Classes Dec 10

2.25 Orientations and One 2 Ones

2.26 Personal Training Dec 10

2.27 Running Club Dec 10

2.28 Mountain Bike Club – Not applicable

2.29 Walking Club Dec 10

2.29a Buggy Walks Dec 10

2.30 Kirby Swim Platform – Not applicable

2.31 Unprogrammed Swimming Dec 10

2.32 Sports School – Badminton – Not applicable

2.33 Sports School – Football May 11

2.34 Sports School – Gymnastics Dec 10

2.35 Sports School – Netball – Not applicable

2.36 Sports School – Trampolining Dec 10

2.37 Sports School – Basketball – Not applicable

2.38 Sports School - Cricket – Not applicable



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2.39 Sports School – Squash – Not applicable

2.40 Sports School – Tennis Dec 10

2.41 Sports School – Tri-Golf – Not applicable

2.42 Active kids holiday club Feb 11

2.43 Holiday Activities Day Camp – Over 8’s Feb 11

2.44 Swim Fitness Dec 10

2.45 Aqua Aerobics Dec 10

2.46 Swim Clubs Dec 10

2.47 Canoe Club – Not applicable

2.48 Sub Aqua Club – Not applicable

2.49 Water Polo Club – Not applicable

2.50 Aquarun Pool Inflatable Dec 10

2.51 Pool Rafts - Swim Fun Dec 10

2.52 Swim For All Dec 10

2.53 Diving Boards – Not applicable

2.54 Wave Machine – Not applicable

2.55 Water Slides Dec 10

2.56 Paddling Pools – Not applicable

2.57 Moveable Floor – Not applicable

2.58 Pool Hoists (dipper and XY electric) March 11

2.59 Badminton, Tennis and Short Tennis Dec 10

2.60 Indoor Football Dec 10

2.61 Squash and Racket Ball Dec 10

2.62 Basketball Dec 10

2.63 Volleyball – Not applicable

2.64 Table Tennis Dec 10

2.65 Gym Use Dec 10

2.66 Litter Picking Dec 10

2.67 Emptying Bins Dec 10

2.68 Cleaning Dec 10

2.69 Life Guarding Dec 10

2.70 Lifeguard Training Dec 10

2.71 Banking Dec 10

2.72 Collecting Money – Vending Machines Dec 10

2.73 Deliveries Dec 10

2.74 Martial Arts Clubs Dec 10

2.75 Opening and Closing the Building Dec 10

2.76 Outreach Dec 10

2.77 Alarm Call – Out Dec 10

2.78 Accessing Plant Rooms Dec 10

2.79 Cleaning Injector Points Dec 10

2.80 Chemical Deliveries Dec 10

2.81 Changing Light Fittings Dec 10

2.82 Outdoor Team Sports Dec 10

2.83 Golf Course Machinery – Not applicable

2.84 Roller Skating and blading Dec 10

2.85 External Gym Club – Not applicable

2.86 Working at Height – Banners erection / removal using MEWP or Mobile Platform

Dec 10

2.87 Working at Height – Banner erection / removal using a ladder

Dec 10



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2.88 Working at Height – Cleaning using MEWP or Mobile Platform

Dec 10

2.89 Working at Height – Cleaning using a ladder Dec 10

2.90 Working at Height –Maintenance Task using MEWP or Mobile Platform

Dec 10

2.91 Working at Height – Maintenance Task using a ladder Dec 10

2.92 Working at Height – Flume Inspection. – Not Applicable

2.93 Accessing Roof Dec 10

2.94 Golf Course – Deliveries – Not Applicable

2.95 Golf Course – Transporting Chemicals, Bulky or Heavy Goods – Not Applicable

2.96 Golf Course – Refueling – Not Applicable

2.97 Golf Course – Battery Charging – Not Applicable

2.98 Golf Course – Fluids Under Pressure – Not Applicable

2.99 Free Swimming Initiative – Not Applicable

2.100 Plant Room Activities – Backwashing Dec 10

2.101 Plant Room Activities – Changing Strainers Baskets Dec 10

2.102 Triathlon Club - Pool Training – Not Applicable

2.103 Dodge Ball – Not Applicable

2.104 Boot Camp Dec 10

2.105 Triathlon event Dec 10

2.106 Open day and summer event Dec 10

2.107 Health Checks Dec 10

2.108 Freedom Climber April 11

2.109 First Aid Dec 10

2.110 Sport Relief mile Dec 10

2.111 Pink Jam Dec 10

2.112 Multisport disability club Dec 10

2.113 Shower Table March 11

3. Risk Assessment Index - People

3.1 Contractors Dec 10

3.2 Children Dec 10

3.3 Young People (16 and 17 year olds) Dec 10

3.4 People Violent to Colleagues Dec 10

NOP 2.2 Awareness of Risks - Main Hazards and High Risk Users

Known Hazards

The following have been factors in past fatalities (or serious injuries) in swimming pools in the United Kingdom and should therefore be considered as possibilities:

a) Prior health problems e.g. heart trouble, asthma, epilepsy, etc b) Youth and inexperience (half of those who drown are aged under 15 years) c) Alcohol, drugs or food before swimming d) Unauthorised access to pools intended to be out of use e) Weak or non-swimmers straying out of their depth f) Unruly behaviour and misuse of equipment g) Unclear pool water, preventing casualties from being seen



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h) Absence of, or inadequate response, by pool attendants in an emergency.

All bathers should be observed before entering the water to identify those who in particular may be at risk. Specific Hazards:

Physical People Lifeguard

Activity

Shallow water Special needs Talking Tag games

Deep water Very young Not scanning Diving at shallow end

Gate at deep end Old Turning back on pool Miss use of equipment

Gate at shallow end Infirm Slipping off lifeguard chair

Fighting

Railings Unsupervised young children

Horse play Ducking

Spectator area Alcohol/drugs/medication Slouching Bullying

Access points Swimmers in aids Fatigue Pushing

Steps Non swimmers Positioning Running

Pool gutters Autistic users Not having a whistle Acrobatics

General Risks Structural (Physical) Power failure – Follow EAP Fire – Follow EAP Gas - Follow EAP People Disabled – Should be watched carefully, be prepared to adapt rescue Large groups – pay particular attention to the bottom of the pool ensuring the area is scanned properly Sub contractors/ Maintenance work – Ensure they are checked in at reception and their work is being supervised. Inflatable sessions – Increased supervision is required. Very young and 50 + - require close supervision as they are at higher risk. Lifeguard Employee stress – Be aware of PTSD training is delivered part of unit 2 updates Task (Activity)

Security procedures – Check pools and doors are secure before leaving at end of shift Handling chemicals – Follow COSHH and training, read label, use as per manufactures instruction Electrical work – All appliances should be PAT tested and supervised by the technical and facilities manager Administering 1st Aid – Only qualified colleagues to administer first aid, gloves to be work and accident report filled out. Hirers/special events – Lifeguard cover to be provided



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NOP 3 - Dealing with the Public NOP 3.1 Admission Rules

Children under the age of 8 years shall not be admitted to the facilities unless accompanied and supervised by their parent, or an adult aged 18 or over (with a maximum of 2 children per adult in the swimming pool).

All children not yet toilet trained should wear Aqua nappies which can be purchased from reception.

Please do not swim if you have just eaten or drunk or have an upset stomach.

Permission must be obtained from Duty Manager before taking any video or photographic images in the building.

Customers must wear appropriate clothing for their activity. Inflatable arm bands owned by the centre are for swimming lessons only; they are not to be borrowed

by customers. Customers can purchase inflatable arm bands from the Zoggs stand at Front of House.

NOP 3.2 Controlling Admissions

The maximum number for the Main Pool is 108

The maximum number for the Teaching Pool is 30

The maximum numbers for an inflatable session is 80 NOP 3.2.1 The Receptionist will Operation of Band System in the Main Pool The band system will be operated in both pools simultaneously at the discretion of the Duty Manager should bather loading get heavy. The system is as follows:- (a) Reception is to introduce the system. Issue 27 bands of the first colour. The time an hour and 10

minutes after the last band of that colour has been issued is recorded. (b) Then issue the next band in the colour sequence.

(c) There are five colours of bands to be issued, and rotated. If all the bands have been issued then no

more swimmers are to be admitted. (d) Once an hour and ten minutes has elapsed from the time recorded of the colour band used in the

sequence, Reception will make a public announcement informing all customers of that colour band to leave the pool.

(e) The corresponding coloured button on the wall behind reception needs to be pressed and the black

button needs to be held for 5 seconds making a noise on poolside to indicate to swimmers that their swimming session time has ended.

(f) Lifeguards are to ensure that swimmers with the particular colour announced are to vacate the pool.



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(g) Swimmers should deposit the bands in the collection box on vacating the pool, and Lifeguards

should return the bands to Reception during normal pool rotation duties.

(h) The band system can be cancelled at the discretion of the Duty Manager. Operation of Band System in the Teaching Pool 30 orange bands will be handed out at reception along with the corresponding colour band in use in the Main Pool. The procedure follows the same as with the Main Pool procedure. If swimmers leave the Teaching Pool, the Lifeguard must ask them if they are leaving or will be returning. This is so that if Reception calls to find out the bather load, an incorrect number isn’t communicated. If swimmers are not returning to the Teaching Pool, the Lifeguard should take their orange band.

Band Colour Band Session Starts Band Session Finishes

Band Issuing Start Time

Last Ticket Issued

Red On the hour Hour from when last band is given

As agreed by the DM pending bather

load

NA

Blue On the hour Hour from when last band is given


load

NA

Green On the hour Hour from when last band is given


load

NA

White On the hour Hour from when last band is given


load

NA

Yellow On the hour Hour from when last band is given


load

NA

On a customer paying for a swim at Reception

1. Highlight that you are running sessions to the customer and the times they are expected to get out of the pool.

2. Ask the customer which pool they will be using and issue them with the appropriate bands placing the band onto the customer’s wrist. Customers are not allowed to use both pools, one or the other.

3. If you use all the bands available, inform the Duty Manager that all the bands have been given out and inform customers the time of the next session.

NOP 3.2.2 The Lifeguard will

1. Every 30 minutes on Poolside, undertake a headcount of people in the Main and Teaching Pools and record it in the Pool Operations Book. If the number reaches 90% of the maximum occupancy of the pool Contact the Duty Manager as per the EAP.

2. During all banded sessions check that all customers are wearing the appropriate band for the session in the swimming pool area.



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3. If any individuals during a banded session are not wearing the appropriate band within the poolside area ask them to obtain the correct session band from Reception. If they refuse contact the Duty Manager.

Pool Rules

No running

No diving in prohibited areas

No bombing

No acrobatics or gymnastics

No pushing

No ducking

No shouting

No swimming under diving boards

Rafts must be kept away from the sides of the pool

Under 8’s must be supervised by their parent or an adult over the age of 18 (to a maximum of 2 children per adult)

No swimming under the influence of drugs or alcohol

No food or drink to be consumed

Children not yet toilet trained should wear Aqua nappies which can be purchased from reception NOP 3.2.3 Front of House will

1. Arrange a public announcement (PA) at the end of each session to inform customers that their banded session has finished and they must leave the pool.



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NOP 4 - Lifeguards Duties and Responsibilities NOP 4.1 Lifeguard Training NOP 4.1.1 The General Manager will Ensure all swimming pool sessions are lifeguarded Prior to Lifeguards working on poolside

1. Ensure they hold a current National Pool Lifeguard Qualification (NPLQ). 2. Ensure they attend and pass an NPLQ SLM Competency Test prior to working. 3. Ensure they undertake monthly training and competency assessment at the site they work at in line with

the SLM Lifeguard Training Plan. 4. Ensure they undertake an SLM Induction including the Pool Safety Operating Procedures (PSOP) 5. Ensure all training is recorded in the individuals training file.

NOP 4.2 Lifeguard Duties and Responsibilities NOP 4.2.1 Lifeguards will At all times

1. Turn up for work physically fit, have good vision and hearing and be mentally alert 2. Keep a close watch over the pool and the pool users, exercising the appropriate level of control 3. Communicate effectively with pool users, and colleagues 4. Anticipate problems and prevent accidents 5. Intervene to prevent behaviour which is unsafe 6. Identify emergencies quickly and take appropriate action 7. Carry out rescues from the water 8. Give immediate first aid to any casualty 9. Be able to supervise.

1. POOL DUTIES

Your first duty is to attend to the safety of bathers, whilst maintaining your own safety. The swimming pool environment has a very high element of risk, hence the need for lifeguard supervision at all times. An ALERT and VIGILANT lifeguard will reduce the likelihood to rescue a bather by anticipation and prevention.

The lifeguard will prevent such situations arising by the following action:

Be aware of high risk bathers e.g.; non swimmers, very young, very old;

Be aware of high risk areas within pools e.g.; deep water, steps, water features;

Position yourself with your back to the windows to prevent glare where necessary;

Use the lifeguard chair to ensure the best vantage point where applicable;



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Make regular checks of the bottom of the pool;

Use 10/20 system of supervision as per training.

Cover designated zone as per plans in PSOP, 20 minutes on each zone

Never leave the poolside without first having your replacement present and - in position;

Never talk to customers where it will distract you from supervision, cover must be obtained by contacting the Duty Manager

Work as a team.

Use all techniques trained within the National Pool Lifeguard Qualification 2. POOL SUPERVISION (lifeguard chair)

Full attention is necessary at all times to prevent dangerous situations. The following requirements should be adhered to (failure to do so may result in disciplinary action):

Never sit down on poolside except in the correct lifeguard chair.

On commencing pool duty scan the bottom of the pool and check the location and readiness of the pool safety equipment;

Never leave the pool unattended, always obtain a relief lifeguard before vacating your post;

At no time should a lifeguard cease to supervise the pool to conduct another duty on poolside, for example, a pool test, lane rope changing, etc. They must be relieved by another lifeguard first.

Do not talk between lifeguards unless it is essential for pool operation or safety of the bathers;

Position yourself on the poolside in accordance with Managers guidelines to ensure the optimum supervision of the pool;

On leaving the poolside, ensure any occurrences or problems which have arisen and/or potential situations are passed onto the oncoming lifeguard;

Programme and zone cards are available at each station indicating the weekly programme, the number of lifeguards required and the zone responsibilities of each lifeguard.

Position yourself to minimise any glare on the water;

NEVER turn your back on the pool, you may miss a situation. General duties, safety and supervision for both pools

The swimming halls are comprised of two separate pools, both of which are situated on the upper ground floor. All Recreation Assistants should be prepared to perform the following duties as part of the Normal Pool Procedures.

If you are in any doubt of what is expected from you, then you must ask one of the Managers. Duties

Supervision of bathers

Discipline of users

Accident prevention

Observation of pool surrounds

Emergency rescue and first aid

Rigging/de-rigging of pools

Information and communication with the public

Customer care

Cleanliness and hygiene of pool areas and changing rooms

Regular checks of the pool areas



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Correct storage of equipment

Ensure all fire doors, emergency exits and emergency equipment are clear of obstruction at all times

Be aware of and facilitate the daily operations of the centre

QA checks and environmental checks i.e. pool tests

Health and safety checks

Daily jobs It is of paramount importance that time spent off the pool is utilised ensuring all areas of the building are clean and providing top quality service to our customers. Enforcement of Public Safety When dealing with the public it is essential that all recreation assistants take the responsibility of educating them in the aspects of safety. The rules of behaviour (as listed below) provide the means of education and should be enforced at all times. The Rules of Behaviour - Poolside Rules for Bathers

a) No fighting, bullying, pushing or throwing other bathers into the pool b) No face masks, flippers or snorkels to be used during casual sessions c) No eating or drinking on the poolside d) No outdoor shoes permitted on the poolside unless over shoes are worn e) No spectators permitted on the poolside f) No smoking g) Non-swimmers and weak swimmers must remain in areas of the pool in which they can stand h) No jumping onto floats/rafts or inflatable’s from the poolside i) No pushing j) No shouting k) No ducking l) No bombing m) No petting n) No smoking - throughout the entire building o) No outdoor footwear on the poolside or in any wet areas p) No prams, pushchairs or baby seats on the poolside q) No acrobatics in or around the pool

Diving

a) All diving must take place at the deep end of the main pool and only shallow racing dives are permitted. The sides must not be used.

b) No diving into water less than 1.5 metres

c) All diving must be executed on a flat racing type dive. No vertical or steep entry must be performed.

d) No running dives should be permitted.

e) Extra vigilance must take place when busy activities are being executed during public sessions.

Supervision



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Persons responsible for children should be reminded of their duty, especially to remain in full eye contact of their charge(s) at all times during their visit to the pool. If for any reason a child must be left for a short while they must make temporary alternative arrangements, to the satisfaction of the pool supervisor, the child must not be left unattended at any time.

All non-swimmers, adults and children, should be restricted to designated safe areas of the pool. (Non-swimming adults with swimming children may pose particular problems of control in this situation).

Swimmers should always be advised to swim within their own abilities and to take account of any illness or disability that may affect them. They should be requested to discreetly inform duty colleague of any specialist assistance they might require.

Non-swimmers and poor swimmers must not go out of their depth, with the exception of very young children supervised on a one to one basis who by virtue of their age/size are out of their depth in the shallowest areas of the pool. The wearing of approved swimming aids under supervision may be considered sensible.

A non-swimmer or poor swimmer may be defined as someone who is not able to swim 50 metres in under 2 minutes and tread water for 30 seconds to the satisfaction of the Lifeguard.

Managers should regularly assess the risks of a pool and take any necessary action, where appropriate, bringing such risks to the attention of users.

No use of swimming aids, except armbands or rings, where the user is accompanied by a competent swimmer. In all cases the users of these aids are to be contained in the teaching pool or the shallow end of the main pool. Anyone wearing armbands i.e. non-swimmers should not be allowed to swim past the middle steps to the pool.

No use of masks, snorkels or other equipment in public sessions.

Hygiene: All bathers with plasters should be questioned if the plaster covers boils, sores, verrucae - they should not be allowed in the water.

For the safety and hygiene of our customers no outdoor shoes are permitted on the poolside. Colleagues are required to check and ensure this rule is adhered to at regular intervals. Plastic over shoes must be worn by anyone who needs to go on to poolside with their shoes on and these can be collected from main pool or teaching pool.

Child Protection Act: Under no circumstances should a member of colleague allow themselves to be in a one to one situation with a child under 14 years of age.

Use 10/20 system of supervision as per training.

Cover designated zone as per plans in PSOP, 20 minutes on each zone

3. FEATURES AND SPECIALISED ACTIVITIES

Inflatable Session/Aquarun



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IMPORTANT INFORMATION DO NOT DRAG - DO NOT INFLATE IN THE WATER (This will seriously reduce the life of your unit) ENSURE THE SWIMMING POOL IS CLEAR OF BATHERS BEFORE PUTTING THE INFLATABLE IN THE POOL Setting up:

1. Position the inflatable at the edge of the pool at the deep end. Using the ties, connect one end of

the inflatable pipe to the pump at the wall and the other end into the air inlet point of the inflatable.

2. Switch on the pump in the pool store, which will allow the inflatable to unroll and inflate.

3. When fully inflated, the penguin section of the inflatable should be positioned at the deep end and the polar bear and ice slide should be towards the shallow end.

4. Locate the anchor lines and attach them to the attachment points at the sides of the pool to secure

the inflatable.

Supervision: Three lifeguards shall be present during all sessions, one each side of the pool by steps - continuous scanning should take place on the side of the pool where you are positioned. (Keep within your zone). One lifeguard shall be positioned on the lifeguard chair to control access. Remember, inflatable sessions are a high risk area and must be controlled and supervised to the highest of standards.

1. A Recreation Assistant must be positioned at the start of the aquarun to control children getting on 2

at a time. 1 Lifeguard must be positioned either side of the inflatable (total 3).

2. Children should step on to the end of the aquarun two at a time. Numbers should not exceed 2. Children who fall off should return to the start again, not climb back on.

3. If unrestricted use of the inflatable is to be allowed then supervision should be increased

appropriately. 3 LIFEGUARDS SHALL BE IN ATTENDANCE AT ALL TIMES LIFEGUARD/ZONE 1 (Chair)

Lifeguard should be positioned at the deep end of the Main Pool in the Lifeguard chair. They should allow two person to step on the inflatable at a time (no more than 2 at anytime). Observe the deep end of the pool on both sides up to the steps located in the middle.

LIFEGUARD/ZONE 2 (Middle steps - Pool hoist side)

Lifeguard should be positioned at the side of the pool at the steps next to the pool hoist. They shall observe the deep end and the shallow end of that side. LIFEGUARD ZONE 3 (Middle steps – Spectator side)



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Lifeguard should be positioned at the side of the pool at the middle steps on the spectator area side. They shall observe the deep end and the shallow end of that side.

Packing up: 1. Clear all children from the aquarun.

2. Switch off air, disconnect pipe and anchor lines.

3. Lift aquarun on to poolside.

4. Leave inflatable to dry and deflate. 5. Roll aquarun towards air inlet point to store.

Supervision of aquarun Sessions Main hazards to watch for and rules:

Swimmers swimming under inflatable - do not allow swimmers to go under main inflatable.

No pushing off main inflatable’s.

No jumping on to rafts, rings etc.

No ducking under water.

No lifting inflatable, rafts, rings off the water.

No throwing inflatable’s, rafts or rings.

No standing or diving off rafts or rings

No acrobatics

No diving at shallow end of pool (deep end only). Flat racing dives only.

No towering of floats. AQUARUN ADMISSION POLICY 1. Under 16 year olds only. 2. No use by adults. 4. Users of the AQUARUN must be confident in deep water. They must be able to jump from the side

into water at a depth of 1.5m or more so that the bather’s head fully submerges. Alternatively, where there is only shallow water, hold a submerged mushroom float for 10 seconds. and able to swim 50 metres of the main pool and tread water for 60 seconds.

5. All weak or non-swimmers must stay at the shallow end of the main pool.

5. All normal poolside rules, age restrictions and ratios of supervision apply.

6. No standing on large floats.

7. Bather load must not exceed 80 and will be controlled via main reception as in NOP. Specialised Activities



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These include: -

Activities where specialised qualifications are required for supervision e.g. sub-aqua, canoeing.

Activities where the number of pool colleague required is greater than normal e.g. inflatable sessions.

Use of Snorkels, Face Masks and Fins The use of this equipment is only permitted during Sub-Aqua Club/ Snorkelling sessions. The use of this equipment is not permitted during public swimming sessions for the following reasons:

Fins and facemasks may present a hazard to other pools users;

In addition snorkels allow the user to breathe while face down making it difficult for the Lifeguard to see if a user is in difficulty;

Some facemasks may comprise glass, breakage of which can cause serious injury to the user and considerable problems in complete removal from the pool.

Half size fins may be used during some sessions

Sauna Operational Procedures Lifeguard Cover A lifeguard must be present on poolside during the opening times of the Pool to supervise the Sauna. This duty is carried out on the Main Pool Systems of Control The sauna is turned on in the morning when the Recreation Assistant begins their shift. The sauna is turned off at 10pm and double checked by the Duty Manager when closing the building. Customers must be at least 16 years old to use the sauna. On arrival at Reception, the sauna user will be given a grey band (this will be the colour for sauna users) and must not be used for the pool control band system. This will compare to a double check. By implementing this system, the sauna should be checked every hour. Customers are requested to read the ISRM sauna use poster on the wall of the sauna before entry. The maximum load for the sauna is 8 people. The Sauna will be open to abuse by non-payers. It is paramount that colleagues are vigilant and follow strict monitoring and control and deal with problems accordingly. If procedures are followed, abuse will be kept to a minimum. Swimming Costumes Swimming costumes must be worn during all sessions due to location of sauna. All users must have a towel. Use of Water Water in the bucket for use on the stove must be checked at regular intervals. Please note; pool water must not be used.



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Nomads Swim Galas During the above session, the Sauna will be closed to the public. Muslim Swim It will be necessary during the above session to ensure a female Lifeguard is available. The pool area must be reduced to half a pool as it will only be observed by one Lifeguard.

The sauna is available for use during this session for the Muslim customers only.

Swimming Classes In all cases of organised classes in the pools a lifeguard(s) is required to supervise the pool. It is the responsibility of the Lifeguard to carry out EAP if required; the swim teacher may raise the alarm.

First lesson

The Swim Teacher will explain to the children the main rules of the pool to include:

1 Hygiene and showers

2 Eating on poolside

3 Emergency Action procedures

4 No jewellery, watches etc. The Swim Teacher will then assess these children and group them accordingly. Teachers from their own school will provide a list of children to the coach with any medical or other problems.

Pupil teacher ratio

1 ADULT AND INFANT (BABY) CLASSES

That is, up to twelve pairs (one adult and one infant) to each teacher.

2 NON-SWIMMERS AND BEGINNERS -12:1 Young children (including nursery and primary aged children) or adults being introduced to swimming. If more than this number are being taught, other adults may be used to help the teacher/coach – see Exceptions on page 2.

3 IMPROVING SWIMMERS – 20:1 Swimmers of similar ability to each other who can swim at least 10 metres competently and unaided on their front and back; it is recommended that the lesson is confined to an area of the pool here pupils are not out of their depth.

4 MIXED ABILITY GROUPS - 20:1 Pupils with a range of ability (from Improver standard to competent swimmers) but where at least able and least confident are working well within their depth. Swimmers’ technique, stamina and deep-water



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experience should be considered.

5 COMPETENT SWIMMERS – 20:1 Those swimmers who can swim at least 25 metres competently and unaided on front and back, and can tread water for two minutes

6 SYNCHRONISED SWIMMING In water over 1.8 metres deep the ratio should be considered in relation to swimming competence and the activity taking place. The teacher or coach must be able to rescue from the deepest part of the pool floor or be accompanied by a suitably qualified pool lifeguard.

7 WATER POLO Training only.

8 AEROBICS IN DEEP WATER Pupils must be water confidant and either wear an appropriate buoyancy aid or be competent swimming in deep water.

9 AEROBICS IN SHALLOW WATER Pupils must be restricted to water within which they can safely stand and all must be able to stand up from lying on their front or back.

10 COMPETITIVE SWIMMING Training only, with very competent swimmers.

11 PROVISION OF THOSE WITH DISABILITIES Exceptions Organisational demands will sometimes make a teaching ratio within 4 virtually impossible. In these circumstances a qualified and skilled teacher can adopt a number of strategies to help with the management group. For example, another responsible person on the poolside, who is competent to recognise and respond to a pupil in difficulty, may provide the necessary supervision of the teacher and be absolutely clear on the nature and extent of their role. Schools/On-going Activities

Lifeguard cover must be provided for all the above sessions, if in doubt, cover the pool and call for the Duty Manager. At no time shall a Lifeguard leave the pool to take a child to the toilet. If a child needs to go to the toilet, the Lifeguard shall walk to the gate whilst watching the pool. The lifeguard should then explain to the child that they are not to walk through the showers until they see their parent/guardian.

NOP 4.3 Lifeguard Supervision Requirements for Activities and Equipment Main Pool Activity Minimum

number of lifeguards

Busy Conditions

(66% of max bather load)

Swimming Lessons, Swimming Club, Aqua classes, schools, masters class, 1 1



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colleague training, 2 lanes closed

2 lanes closed and 4 lanes open (public swimming) 1 1

General swimming, Swim fit, schools half pool and public half pool, splash school plus half public, FADSAD

2 2

Inflatable sessions 3 3

Teaching Pool Activity Minimum number of lifeguards

Busy Conditions

(66% of max bather load)

Swimming lessons, Aquatone, swimming club, general swimming, splash happy, birthday parties

1 1

Area Maximum Occupancy

Minimum Occupancy

Colleague Ratios/Levels Minimum

Colleague Ratios/Levels Maximum

Fitness 120 N/A 1 3

Team Changing Rooms (Dry) 22 N/A 0 0

Male Changing Rooms (Dry) 50 N/A 0 0

Female Changing Rooms (Dry) 45 N/A 0 0

Café Yes 110 N/A 2 4

Body Fusion 16 N/A 1 2

Club Room 20 N/A 0 0

Multi-Activity Room 30 N/A 0 0

Squash Courts 25 N/A 0 0

Main Hall 500 N/A 0 0

Group Exercise Studio 80 N/A 1 2

Main Pool 108 N/A 2 3

Main Pool (4 lanes open, 2 lanes closed)

36 N/A 1 2

Inflatable sessions 80 N/A 3 4

Teaching pool 30 N/A 1 1

Membership office 4 N/A 1 4

Plant room NA N/A Where possible 2, radio if 1

2

Front of house NA N/A 1 4

ACTIVITY

Activity Maximum Occupancy

Minimum Occupancy

Colleague Ratios/Levels Minimum

Colleague Ratios/Levels Maximum

Body Pump 45 NA 1 PLUS SPOTTER

Aerobics 65 NA 1 PLUS SPOTTER

Circuits (Studio) 60 NA 1 PLUS SPOTTER

Body Balance 60 NA 1 PLUS SPOTTER

Body Combat 65 NA 1 PLUS SPOTTER

Legs, Bums & Tums 65 NA 1 PLUS SPOTTER

Body Jam 50 NA 1 PLUS SPOTTER

Circuits 80 NA 1 PLUS SPOTTER

Play scheme 100 NA See OFSTED registration

See OFSTED registration



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certificate certificate

Active Ants 50 NA 1 1

Parties 20 NA 2 2

Gymnastics As per BG NA As per BG As per BG

Bouncy Inflatable

Refer to safe systems of work

NA 1 1

Aquacise Mp 50 NA 1 plus LG 1 plus LG

Yoga/Pilates 20 NA 1 PLUS SPOTTER

Aquacise TP 20 NA 1 plus LG 1 plus LG

Crèche 14 NA See OFSTED registration certificate

See OFSTED registration certificate



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Normal Operating Procedures NOP 5 - Systems of Work NOP 5.1 Lines of Supervision

NOP 5.1.1 The General Manager will:

1. Ensure that there is a Duty Manager on at all times the Centre is open. 2. Ensure that there is First Aid at Work qualified colleague on at all times the Centre is open

NOP 5.1.2 The Duty Manager will:

1. Undertake early morning check of the building (including pool water, pool alarm checks, and pool

equipment checks, cleaning and maintenance) using the Dry, Fitness and Poolside Safety and Operations books.

2. Plan colleagues work patterns on shift noting any special events that are planned throughout the day. 3. Check all colleagues turn up to work on time and are ready to work (physically fit and mentally alert)

wearing the correct uniform (yellow shirt, red shorts and trainers), with whistle and with jewellery kept to a minimum. Should a colleague arrive for work not adhering to the aforementioned criteria, they will be sent home to obtain their uniform/tidy themselves up. On their return they will be interviewed by their Line Manager. If the issue were to occur again, the colleague will be asked to attend an interview with their Line Manager and General Manager.

Lateness will be recorded and reviewed every three months. If a colleague is late more than three times within this period they will be interviewed.

4. Check operations and cleaning tasks are being done in accordance with the safety and operations book and cleaning procedure.

NOP 5.2 Call Out Procedures COMMUNICATION

Methods of communication are:- (a) Internal communication via telephone, radio or whistle. (b) Emergency via emergency button (see EAP). (c) Mechanical breakdown report to Technical and Facilities Manager who will contact the appropriate

services. (d) By reception via public announcement system to summon assistance. Use of whistle

Ensure all whistle blasts are clear and distinct.



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ONE SHORT BLAST DRAWS THE ATTENTION OF THE BATHER TWO SHORT BLASTS DRAWS THE ATTENTION OF ANOTHER LIFEGUARD THREE SHORT BLASTS INDICATES THAT A LIFEGUARD IS TAKING EMERGENCY ACTION ONE LONG BLAST CLEAR THE POOL AT THE END OF THE SESSION, OR TO ATTRACT THE ATTENTION OF ALL BATHERS Lifeguards shall carry a whistle at all times whilst on shift. A whistle shall be issued once recruited and must be kept and looked after. Whistles shall only be used to attract other colleague in the event of entering the water or for a poolside emergency. The use of the whistle is to be kept to minimum.

ALWAYS TRY TO EXPLAIN TO SWIMMERS PERSONALLY. WALK TO THEM. DO NOT SHOUT OR WHISTLE OVER A DISTANCE. USE HAND SIGNALS TO COMMUNICATE WITH OTHER COLLEAGUES - DO NOT SHOUT.

2-Way Radio Please use radios professionally, appropriately and carefully. Miss use of the radios will result in disciplinary procedures. You will also be held financially responsible for any damages that may occur due to miss use. There are 7 radios; these are assigned to the following colleagues or areas –

Duty Manager Recreation Assistants x 2 Cleaner Activities x 2 Reception

The Duty Manager on shift will be responsible for handing out the Recreation Assistant radios. How to communicate through the radios: To operate radios, press side button under aerial and proceed to speak slowly and clearly To receive information, place radio next to ear, 10-20cm will be sufficient with an appropriate volume set. When requesting a colleague: ‘Colleague’s name’ or ‘area’ e.g. Hello Jeff Jones Hello Reception NOP 5.2.1 The Lifeguard will:

1. When enforcing the pool rules always try and explain the reasons behind why you are taking action to

the individual. Do not shout. 2. If the misbehaviour continues, contact the Duty Manager.



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3. If a member of public needs assistance with a non urgent issue. Contact the Duty Manager via the radio or telephone for assistance. Explain to the customer that someone will be coming to assist them as you must maintain vigilance of the pool.

4. Once your replacement arrives, highlight any current concerns (weak swimmers, boisterous behaviour, pool numbers) and move to next position.

5. If the next position is off poolside, check changing room area picking up litter on route, sign off changing room checks and report any deficiencies to the Duty Manager.

6. Undertake tasks as detailed by the Duty Manager.

NOP 5.3 Work Rotation NOP 5.3.1 All Lifeguards will At all times

1. Turn up to work physically fit (with good vision and hearing), mentally alert, and in good time for your shift, with the correct uniform (yellow shirt, red shorts and white trainers), your whistle and with jewellery kept to a minimum.

2. On arriving on poolside at start of your shift go to allocated position as per the zoning plan for that activity;

When undertaking a Lifeguard Chair Change-over

1. Stand at the side of the chair and listen to any concerns the current lifeguard has (week swimmers,

boisterous behaviour, pool numbers). 2. Notify the chair lifeguard that you are observing the swimming pool. 3. Once the Chair lifeguard has climbed down, with their back facing the swimming pool, and informed you

that they are observing the swimming pool. Climb up the steps facing the chair onto the seat. 4. Notify the observing lifeguard that you are in position and lifeguard the pool

Pool rotations

The regular rotation of poolside supervision duties is extremely important to the overall operations of the Leisure Centre. In order to maintain adequate supervision of the pools, regular rotation must take place and ideally should be as follows:- Walk through the Changing Village checking all areas are clean and safe for public use. Then walk to the Teaching Pool and change position with the Lifeguard there. The process is explained as follows:

Exchange lifeguard takes up their stance of vigilance at the side of the chair and notifies the chair Lifeguard that they are observing the swimming pool. Chair Lifeguard stands and turns leaving the platform of the chair and climbs down with their back facing the swimming pool. When the chair Lifeguard has taken up their stance of vigilance, they notify the exchange Lifeguard that they are observing the swimming pool. The exchange Lifeguard then climbs the steps facing the chair, positions themselves onto the seat and notifies the observing Lifeguard that they are in a position to commence their duty as chair Lifeguard. There may be a need to transfer important environmental/bather information to the exchange Lifeguard. This must take place before the exchange Lifeguard takes over as chair Lifeguard prior to the chair Lifeguard leaving his duty.



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At no time shall the Lifeguards get drawn into conversation whilst both are at the bottom of the chair. This change-over shall transpire as smoothly as possible whilst sustaining maximum vigilance at all times. The Lifeguard should then observe for 20 minutes on the Teaching pool until relieved (Lifeguard must remain in the chair at all times). Once relieved from Teaching Pool using the same procedure described above, they should walk to Main Pool. The Lifeguard should then observe for 20 minutes on Chair 1 (Deep end of the Main Pool). The Lifeguard should then spend 20 minutes on Chair 2 (Shallow end of the Main Pool). The Lifeguard should then walk through the spectator area making sure it is clean and safe for use. The Lifeguard should then walk back through the Changing Village and again check all areas are clean and safe for public use. On completion of the pool rotations, the Recreation Assistants must ideally check the following areas:

1. Sauna 2. Changing Village 3. Reception 4. Concourse/Cafe Area 5. EA Fitness Suite 6. Downstairs Corridor 7. Dry Changing Rooms 8. Sports Halls 9. Main Store

NOP 5.4 Maximum poolside working times NOP 5.4.1 The Duty Manager will:

1. Ensure all colleagues are organised to undertake Lifeguard duties for no more than 60 minutes without a

break. In exceptional circumstance this can be increased to 90 minutes.

Allowance should be made to reduce this if there are; Features of pool design affecting vision, hearing or concentration Inappropriate illumination Problems with glare and reflection Inadequate ventilation system Poor acoustics Extreme temperatures or excessive humidity, or hot sun in open pools, solar gain. Water turbulence, crowded conditions and excessive noise. Wave machines / flumes, features and other equipment; Distractions from poolside activities, eg radios, ball games and similar activities.

2. They will issue a daily poolside rotation matrix to each colleague to highlight when they are on poolside

duties and duties away from poolside including breaks.

.

Activities Duty Spells

Swimming lessons 60 minutes



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Aquatone 60 minutes

Swimming club 60 minutes

General swimming (not busy) 60 minutes

General swimming (with band system in operation) 60 minutes

Inflatable sessions 60 minutes

Birthday parties 60 minutes

Water joggers 60 minutes

Early bird 60 minutes

Schools 60 minutes

FADSAD 60 minutes



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Normal Operating Procedures NOP 6 - Operational Systems NOP 6.1 Controlling Access Access to the Leisure Centre is controlled by turnstiles, members of public will be controlled at the Front of House desk and if the pools are closed, access will be refused. The General Manager will:

1. Ensure there is a method of locking the pool off from public access out of hours to the pool.

NOP 6.1.1 The Duty Manager will:

When closing either of the pools – The Duty Manager should be informed by the Recreation Assistant(s) on lifeguard duty. The Duty Manager will inform Reception of the situation. There is a combination lock on the teaching pool door, the lock should be adjusted to open when the pool is open and locked when the teaching pool is closed. The inside door next to the spectator area on the main pool must be locked when the main pool is closed. The combination locks must be used when the main or teaching pool is closed by putting the locks on the teaching pool and main pool gate. Receptionists may only admit customers for swimming when authorised by the Duty Manager.



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Normal Operating Procedures NOP 7 - Detailed Work Instructions NOP 7.1 Pool Safe Systems of Work

1. Safe Systems of Work Index One Aug 09 1.1 Alarm Call Out One Aug 09

1.2 Backwashing One Aug 09

1.3 Cleaning Injectors One Aug 09

1.4 Diving Boards – Not applicable One Aug 09

1.5 Flume Inspection and Use – Not applicable One Aug 09

1.6 Inflatable Structure One Aug 09

1.7 Movable Floor – Not applicable One Aug 09

1.8 Opening and Closing of the Building One Aug 09

1.9 Pool Hoist – Arjo Manual Hoist One Sept 09

1.10 Pool Inflatable Structure One Aug 09

1.11 Shower Head Cleaning, Descaling and Disinfecting One Aug 09

1.12 Sodium Hypoclorite Delivery One Aug 09

1.13 Sports Equipment One Aug 09

1.14 Trampoline One Aug 09

1.15 Wave machine – Not applicable One Aug 09

1 BLANK

2 Football and Hockey goals

3 Judo and gym mats

4 Badminton nets and posts

5 Portable electrical equipment

6 Trackway and netting

7 Moving gymnastics equipment

8 Demountable rebound screens

9 BLANK

10 Boxercise punch bags and hooks

11 BLANK

12 Delivery of hydrochloric acid

13 BLANK

14 Setting up A bars

15 Table tennis table (A)

16 BLANK

17 BLANK

18 Basket ball backboards

19 BLANK

20 Bleacher seating

21 Stacking chairs

22 Safety Mats

23 Lanes ropes

24 Disposal of sharps



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25 Diving blocks

26 BLANK

27 Netball posts and bases

28 Hire to outside organisations

29 BLANK

30 Giving first aid

31 Emergency action

32 BLANK

33 Staging units

34 BLANK

35 Cleaning duties

36 Crèche

37 Use of VDU

38 Filling up water softeners

39 Scaffold – Not used see scafftag

40 Changing of light strips

41 Cleaning of changing rooms

42 Outside activities

43 Checking outside area and tennis courts

44 Competition vault

45 Cherry picker/hoist

46 Outreach activities

47 GENERIC

48 Accessing roof space

49 Chemical spillage

50 BLANK

51 Table tennis table (B)

52 Floor scrubber

53 Getting off lifeguard chair

54 BLANK

55 BLANK

56 Cleaning and changing filter baskets

57 Vacuuming the pools

58 Use of ladders

59 Trampette

All safe systems of work are also located in the colleague room

NOP 7.2 Personal Protective Equipment and COSHH Personal Protective Equipment Any tasks which have been assessed to require protective equipment shall be undertaken using such equipment on every occasion. If there is any doubt, the Duty Manager will advise. Examples of common tasks and activities are: Cleaning; gloves, overalls, goggles Chemical Handling; gloves, overalls, goggles, Wellington boots,



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Plant inspection; hard hat Litter collection; gloves, litter picker First aid treatment disposable gloves This list is not meant to be exhaustive as it is accepted that specifics will occur. It is the duty of SLM to provide adequate and suitable protective equipment; equally it is the duty of the employee to use the equipment as trained. See procedure 13 in the health and safety manual for further guidance. Personal Protective Equipment Location The main bulk of PPE can be located in the main Chemical store. All PPE has been boxed on a shelf and labelled. Laundry room Cleaning cupboard Sodium hypo store Plant Room Yes Cafe Colleagues are required to contact the Duty Manger if they see any that is damaged or missing As part of one of the Recreation Assistants ‘Area of Responsibility’, they are responsible for the correct amount of stock and condition that the PPE is in. Minimum stock levels are listed on the AOA document Control Of Substances Hazardous to Health (COSHH) Using chemicals or other hazardous substances at work can put people’s health at risk, so the law requires employers to control exposure to hazardous substances to prevent ill health. They have to protect both employees and others who may be exposed by complying with the Control of Substances Hazardous to Health Regulations 2002 (COSHH). Chemicals are not to be used unless trained to do so. The chemicals we use on site for Pool side and the rest of the building are:

DPD 1,2 and 3 pool test tablets

Selfreeze (Gum Remover)

Washroom cleaner

Liquid toilet cleaner de-scaler

Pearlised pink liquid soap

Pool water test tablets

Detergent degreaser

Phenol red pool test tablets

Universal Lemon No1

Triple scrubber dryer detergent

Silicone Lubricant

Graffiti Remover

Liquid Bleach

Window cleaner

Furniture polish



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Chewing Gum remover

Low Foam Carpet Shampoo

Spray and wipe with bleach

Mr Muscle glass cleaner

Pledge wood polish

Fairy Liquid

Graffitex

Fly Spray

Mr Sheen



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Normal Operating Procedures NOP 8 - First Aid Supplies and Training NOP 8.1 Locations of First Aid Equipment

Location First Aid Equipment

Main Swimming Pool (First Aid Room – wet) Main first aid box Space blankets – 108 Sharps box Pocket mask Eye wash Spillage kit

Teaching Pool Space blankets – 30

Crèche/Yoga/Party Room (Multi-Activity Room) Basic first aid box

Yes Café - Kitchen Basic first aid box

First Aid Room -dry Main first aid box Defibrillator Pocket mask Eye wash Spillage kit

Reception Defibrillator

Duty Managers Office/admin office Space blankets – 20 (Evacuation Box) cold compress – either chemical or suitable to hold ice. ADMIN AND STAFF ROOM,

Plant Room Eye wash

8.2 Checks of First Aid Equipment Contents of First Aid Boxes:

Basic first aid box Main first aid box

1 GUIDENCE CARD

Assortment of plasters (blue coloured for kitchen) (coloured for children/crèche)

4 Medium dressings

2 large dressings

2 individually wrapped triangular bandages and 6 safety pins

1 pr disposable gloves

2 individual moist cleaning wipes

Pocket mask or face shield

cold compress – either chemical or suitable to hold ice. ADMIN AND STAFF ROOM FREEZER

Assortment of plasters (blue coloured for kitchen) (coloured for children/crèche)

1 GUIDENCE CARD

4 sterile eye pads

6 individually wrapped triangular bandages

4 medium individually wrapped dressings

6 large individually wrapped dressings

6 XL large individually wrapped dressings

1 box disposable gloves

12 safety pins

10 Individual moist cleaning wipes

1 Steri strip

1 pr scissors

cold compress – either chemical or suitable to hold ice. ADMIN AND STAFF ROOM, FREEZER.



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1 box assorted plasters

30 Space Blankets (TP)

48 Space Blankets in first aid box (MP)

30 Box 1 deep end (MP)

30 Box 2 Shallow end (TP)

20 Space Blankets (RECEPTION)

1 Pocket mask or face shield

2 Eye Wash (also station located in plant room)

A nominated Recreation Assistant will be responsible for stock checks and replenishing stock. All checks will be recorded. NOP 8.2.1 The Site Safety Coordinator will

Ensure a weekly check of First Aid Kit is undertaken to ensure sufficient stock is replenished. This is completed by a Recreation Assistant who has the First Aid Area of Accountability.

8.3 First Aiders All accidents/incidents must be recorded on accident forms provided.

Accident report forms are located in the first aid rooms. They must be comprehensively completed and a copy sent to the hospital if appropriate (for public use only).

First aid forms must be given to the Customer Services Manager and logged for monthly reporting & monitoring as part of risk assessment.

First aid refusal forms must be filled in as appropriate.

Some incidents can be so severe that it may require a RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995) to be submitted. Incidents which fall under this category include, deaths, major injuries, over 3 day injuries, injuries to members of the public or people not at work where they are taken from the scene of an accident to hospital, some work related diseases. First aid for schools sports/swimming

1. In the event of a child being injured in anyway a copy of the Accident Report must be sent back to

the school with the school teacher.

2. The parents must be informed either from the Leisure Centre depending on the severity of the incident or the school teacher must do this from school, this must be established before the school leaves.

3. The colleague dealing with the incident must communicate with the teacher and explain what has

been done and any recommendations.

DO NOT leave the child unattended at any stage. Dealing with body fluids



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Colleagues must be aware of the risks associated with contact of body fluids. Gloves must be used when cleaning up blood or vomit and dealing with first aid. Pool water or spray and wipe bleach must be used to clean up blood or vomit. Yes Café Colleagues working within the café area must not clear up body fluids due to hygiene and the risk of splashes going on clothing and then preparing food, café colleagues are required to contact a Cleaner or a Recreation Assistant if a cleaner is unavailable via reception to carry out this task. Any first aid administered must be recorded on a first aid form by the first aider concerned. NOP 8.3.1 The General Manager will;

1. Ensure that a minimum of one qualified first aider (Holding a current 4-day First Aid at Work course approved by the Health and Safety Executive) must be present at all times when the premises are in use.

All colleagues who administer first aid must hold a current ‘First Aid at Work’ certificate or ‘National Pool Lifeguard Qualification’ and record/report any accidents or incidents that occur that they have dealt with.

8.4 Disposal of Sharps A ‘sharp’ is any sharp object that can puncture the skin and may be contaminated with blood or any other bodily fluid. NOP 8.4.1 All Colleagues will; On discovering a sharp,

1. Cordon off area from public 2. Collect yellow sharps bin located in the First Aid Room (wet). 3. Place Sharps in the yellow sharps bin using as little contact as possible (always wear gloves). 4. Close the Sharps bin and carry by the handle back to the first aid room. 5. If you cut or prick yourself on something which may be contaminated with someone else’s blood,

squeeze the wound to make it bleed, wash it thoroughly with soap and water and cover the wound with a waterproof plaster.

6. Report the accident on an accident report form.

NOP 8.4.2 General Manager will; Once the Sharps Bin is 2/3rds full

1. Arrange for the sharps bin to be disposed of through PHS Group Ltd, they can be contacted on 029 2085 1000.



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Normal Operating Procedures NOP 9 - Details of the Alarm Systems and any emergency equipment and emergency arrangements NOP 9.1 Alarm Systems and testing

Emergency (accident/incident) Alarm

Operation See Emergency Action Plan

Locations See Pool Plan – NOP 1

Action to take on Hearing Alarm See Emergency Action Plan

Testing Arrangements Tested Daily by the Duty Manager and Recorded in the Pool Operations Book

Maintenance Arrangements The alarms are maintained by AJ Electricals Ltd. Maintenance arrangements are completed as and when needed.

Fire Alarm

Operation See Emergency Action Plan

Locations See Pool Plan – NOP 1

Action to take on Hearing Alarm See Emergency Action Plan

Testing Arrangements Tested Weekly by the Duty Manager and Recorded in the Dry Operations Book

Maintenance Arrangements 6 monthly maintenance by CHUBB.

Security (Intruder) Alarm

Operation When the building is closed if any doors or sensors located around the building detect movement the alarm is triggered.

Locations See building plans – NOP 1

Action to take on Hearing Alarm This is detected by the Initial Alarm Monitoring Centre’ to which they contact a named key holder to deactivate the alarm and establish what triggered the alarm. If the intruder alarm is triggered after closure of the building the Duty Manager on shift for that evening will be called to investigate. The Duty Manager must not enter the building alone. To enter the building on a call out there must always be two colleagues present. When called by the alarm company the Duty Manager on shift must call Colin Trimming as the second colleague. If it is not possible to contact Colin then Nigel Ashton is to be contacted. If it is not possible to contact Nigel then Gary Paish is to be contacted. When waiting for the second colleague to arrive on site, the colleague waiting must stay in their car.

Testing Arrangements The alarm is activated and deactivated every day.

Maintenance Arrangements 6 monthly maintenance arrangement through CHUBB.



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Lift Alarm

Operation The alarm is operated from within the lift and is detected audibly.

Locations See building plans – NOP1

Action to take on Hearing Alarm If the alarm sounds for the lift and it transpires that the lift is broken, the Duty Manager will take the following actions… The electrical supply to the lift must first be cut off by switching off the main isolator in the lift motor room. The supply is not to be reconnected until the fault has been checked and rectified by a qualified engineer. Locate the position of the lift in the lift well. To open the landing doors the locking mechanism may be released by use of a key provided within the motor room. The lock will then be released and the doors may be opened. The inner (car) door may be opened manually by sideways pressure. Inform passengers that assistance is at hand and instruct them to stand clear of the entrance. Move the lift to the bottom floor. This may be achieved from within the lift motor room depressing the red emergency button on top of the pump/tank unit. This will allow the lift to descend slowly. The lift will stop when the button is released. When the lift is being moved manually, no landing door which has been opened may be left unattended and when the trapped persons have been released the landing doors must be firmly shut, if necessary by further operation of the lock release key.

Testing Arrangements The lift alarm is tested daily.

Maintenance Arrangements The lift has a maintenance check visit monthly by Stannah.

NOP 8.4.1 Security All doors and areas specified to be locked shall remain so unless in use. Keys shall be issued, recorded and controlled in a security conscious manner. Closure of Building Before closure of the building, the Duty Manager will check all Fire Exit doors and make sure they are locked shut. The Duty Manager will make a public announcement over the tanoy system that the building will be close. The call out should closely resemble… “Would all members of the public make there way to reception the doors are being locked in 15 minutes” REPEAT. The Operations Team will then check all areas of the building, when it is confirmed that all areas are clear the Duty Manager will set the alarm and lock the entrance and exit doors.

NOP 9.2 Emergency Equipment

Type Location (s) Checks Maintenance

Emergency Lighting See Building Plan Tested Bi-annually The maintenance is



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completed by AJ Electricals Ltd.

Torpedo Buoys See Pool Plan Daily by the Duty Manager and Recorded in the Pool Operations Book

The Torpedo Buoys are checked daily so if there are any potential hazards with them they are taken out of action and then replaced.

Spinal Board See Pool Plan Daily by the Duty Manager and Recorded in the Pool Operations Book

The Spinal board is checked daily so if there is any problem with it then it is taken out of action and then replaced.

Poles See Pool Plan Daily by the Duty Manager and Recorded in the Pool Operations Book

The poles are checked daily so if there is any problem with it then it is taken out of action and then replaced.

NOP 9.3 List of Equipment, Checks and Responsibility

Equipment Check Responsibility Recorded in Fire Exit Doors Daily, Weekly Duty Manager Dry Side Safety and Ops Books Fire Fighting Equipment Daily, Weekly Duty Manager Dry Side Safety and Ops Books Annual Chubb Fire Log Book Escape Lighting Daily, Weekly Duty Manager Dry Side Safety and Ops Books Annual AJ Electrical Services Fire Log Book Fire Alarm Panel and Call Points

Daily, Weekly Duty Manager Dry Side Safety and Ops Books

Annual Initial Fire Log Book Passenger Lift Alarm Daily Duty Manager Dry Side Safety and Ops Books 6 Monthly Stannah Fire Log Book Sauna Daily Duty Manager Dry Side Safety and Ops Books PA System Daily Duty Manager Dry Side Safety and Ops Books Pool Surround Daily Duty Manager Poolside Safety and Ops Books Pool Steps Daily Duty Manager Poolside Safety and Ops Books Pool Hoist Daily Duty Manager Poolside Safety and Ops Books 6 monthly Arjo Poolside Equipment Daily Duty Manager Poolside Safety and Ops Books Lighting Daily Duty Manager Poolside Safety and Ops Books Poolside Alarms Daily Duty Manager Poolside Safety and Ops Books Annual AJ Electrical Services Microbiological Testing Monthly Fareham Borough Council Poolside Safety and Ops Books Gym Air Conditioning Daily Fitness Colleague Fitness Safety and Ops Books Automatic doors Annual Besam SLA Folder Chlorine pumps 6 monthly Siemans SLA Folder Lockers Quarterly Prospec SLA Folder PRS Music Yearly PRS Licences Folder AOA Lighting Weekly Recreation Assistant Areas of Accountability folder AOA Fire Safety Weekly Recreation Assistant Areas of Accountability folder AOA Chemicals & PPE Weekly Recreation Assistant Areas of Accountability folder



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AOA Stores Weekly Recreation Assistant Areas of Accountability folder AOA Plant Room Weekly Recreation Assistant Areas of Accountability folder AOA First Aid Weekly Recreation Assistant Areas of Accountability folder AOA CCTV/Stereos Weekly Recreation Assistant Areas of Accountability folder AOA Colleague Room Weekly Recreation Assistant Areas of Accountability folder AOA Splash Equipment Weekly Recreation Assistant Areas of Accountability folder AOA Lockers Weekly Recreation Assistant Areas of Accountability folder AOA Changing Rooms Weekly Recreation Assistant Areas of Accountability folder AOA Administration Weekly Recreation Assistant Areas of Accountability folder AOA Sports Equipment Weekly Recreation Assistant Areas of Accountability folder Water Cooler Daily Fitness Colleague Fitness Safety and Ops Books

Fitness Equipment Weekly Fitness Colleague Fitness Safety and Ops Books

First Aid Boxes Weekly Site Safety Coordinator Areas of accountability folder

Personal Protective Equipment

Monthly Site Safety Coordinator Areas of accountability folder

Ladder checks Monthly Site Safety Coordinator HS unit records

Portable and Fixed Appliance Testing

Annual AJ Electrical Services HS unit records

Electrical Installation Testing

Annual AJ Electrical Services HS unit records

Legionella Risk Assessment

Every Two Years

Clear water Legionella Folder

Boiler Gas Inspection Annual Industrial (boiler and contract) services Ltd

Licences and certificates folder/Health and safety planner

Pressure Vessel Inspection

Annual Industrial (boiler and contract) services Ltd

Licences and certificates folder/Health and safety planner

Trampoline Annual Continental Sports SLA Folder

Bouncy Castle Annual ITRS ltd SLA Folder

Inflatable Annual ITRS ltd SLA Folder



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Normal Operating Procedures NOP 10 - Conditions of Hire to Outside Organisations

Where necessary, a member of management will liaise directly with the hirer (or representative) to clarify and confirm information. This will include what actions are to be undertaken in the event of an emergency. It is a condition of the hire that Lifeguards must be in attendance during the period of hire and that any person acting in the capacity of the Lifeguard must be qualified to National Pool Lifeguard Qualification standard and also to the specifications required by the centres standards. The Leisure Centres Internal Water Test must have been completed and passed. Evidence of the proposed Lifeguard’s qualifications must be provided before the application is accepted and if the hirer wishes to hire the pool for a specialist activity such as canoeing, sub-aqua activities, inflatable, a high level of qualification or higher numbers of Lifeguards may be required. Teaching colleagues and Lifeguards on the poolside must have copies of the NOP and EAP and a representative signed to say copies have been distributed. Any teaching/competition held under ASA law must comply with the pool safety laws as in the ASA handbook.

Below are the General Rules and Regulations of use for the Centre and Pool and change Room Rules and Regulations. These are only a part of the overall Terms AND Conditions that are issued to outside organisations when they hire the facility.

1. Rules and Regulations of Use (General)

a. Set up and down of equipment will be undertaken during your hire time. b. The following must not be brought onto the Premises without the written permission of the General Manager.

i. Crockery and glass ii. Pets (except guide dogs) iii. Food, drink or retail items

c. Permission must be obtained from Duty Manager before taking any video or photographic images in the building. d. Appropriate clothing must be worn for all activities.

i. Outdoor shoes must not be worn on poolside or in wet side changing areas. ii. Non marking soles must be worn in all activity areas.

e. Young people under 18 years old are not allowed into the facility after 8.00pm unless accompanied by an adult or taking part in an activity.

f. Young people under 8 years old must be supervised by their parent or adult over the age of 18 at all times unless taking part in a supervised activity.

g. Children over the age of 8 years must change in their respective changing rooms. h. The hirer shall keep all noise at a level which is acceptable and will reduce noise levels immediately if instructed by a

manager. i. On arrival at, and departure of the centre, users must show consideration towards local residents living near the centre,

particularly during the evening. j. No user shall grant sound or television broadcasting or filming rights without prior conditional consent of the

management. The consent may impose conditions with which you must comply. k. The centre and third parties may carry out general filming and sound recording. Admission to the centre signifies your

consent to them being used in perpetuity and in all media without any rights to payment. l. You must park only in the designated parking places. m. Only cars displaying disabled badges may park in the disabled parking bays.

2. Rules and Regulations of Use (One Off Hires and Club Block Bookings)

a. Your application is only confirmed when you receive written confirmation from the centre. b. Acceptance of your booking does not guarantee further bookings. c. You must supply prior to your first session a copy of;

i. Details of all coaches, including first aid, coaching qualifications and CRB checks. ii. Affiliation details the club has with the governing body, iii. Insurance for public liability covering £5,000,000

d. If the management are of the opinion that the hirer is not making suitable use of the facilities, the management reserves



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the right to re-allocate any unused parts. e. No equipment or substances shall be brought onto site without prior permission of the General Manager (all electrical

certification and COSHH sheets will need to be supplied prior to permission being given). f. The hirer should ensure that suitably qualified persons appropriate to the activity shall be in attendance at all times.

Copies of these qualifications should be passed to the management at the point of booking. g. The hirer must provide set up plans and method statements for setting up equipment on site. h. No structural or other alterations shall be made to the fabric of the building or any furniture fixture or fittings without

written permission of the General Manager. i. No banners, leaflets or posters shall be placed within the boundaries of the Centre without the approval of the General

Manager. j. The hirer must give notification of any flammable material brought onto site. k. SLM reserve the right to enter any part of the facility at any time with or without a third party without stating a reason. l. No hirer is permitted to give away goldfish or any live animals as prizes. m. No hirer shall give exhibitions, demonstration or performances of hypnotism on our premises. n. No hirer shall use our premises for gaming or wagering other than lawful gaming carried out in line with the gaming act

1968. o. No hirer shall collect monies on the premises from participants other than by written consent of the manager. p. We will provide lifeguards for all pool bookings and this will be charged for accordingly. q. We will provide hirers with copies of our Normal Operating Procedures and Emergency Action Plan, you as the hirer

must sign to the effect that these have been read and understood.

3. Rules and Regulations (Swimming Pool)

a. The hirer must supply information on numbers participating and their swimming skills and detail on the hirer’s form, the

individual who will be in charge of the group. b. All participants must shower before entering the pool and follow the Pool Rules as laid out below. c. No running d. No diving in prohibited areas e. No bombing, acrobatics, pushing, ducking or shouting f. Under 8’s must be supervised by their parent or adult over the age of 18 (maximum of 2 children per adult) g. No one with a recent history of diarrhoea should swim h. Rafts must be kept away from the sides of the pool i. No swimming under the influence of drugs or alcohol j. No food or drink to be consumed k. Children not yet toilet trained should wear Aquanappies which can be purchased from Reception

4. Rules and Regulations (Changing Rooms)

a. Children over the age of 8 years must change in their respective changing rooms. b. Any articles we find, including items left in lockers at the end of the day, will be removed. c. Clothing left in cubicles will be removed to lost property. (Items are kept for two months before disposal.)



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EAP 1 - Emergency Evacuation of the Building– Outbreak of Fire EAP 1.1 Colleagues will: On becoming aware of a fire

1. Activate the Fire Alarm 2. Locate and remove local evacuation card from the wall. (If required too in your zone). 3. Evacuate your current evacuation area as detailed on the evacuation cards. Do not delay your own

evacuation by entering into arguments with customers - be firm in insisting that customers evacuate on instruction.

4. Report to the Duty Manager at the building entrance holding point under the canopy or if at the holding point by the Main Pool deep end fire exit doors, await instructions from the Duty Manager. If the Duty Manager deems it necessary they will direct you to the Assembly Point which is at the far end of the car park near to Park Lane, inform the Duty Manager of the Situation and pass the evacuation card.

EAP 1.2 The Duty Manager Will: On hearing the fire alarm which is a prolonged ringing sound

1. Check location of fire by checking zone panel, Go directly to the holding point outside the entrance to the building under the canopy.

2. Reception will make an announcement throughout the building informing all customers and colleagues that an evacuation of the building is required. “ the fire bells are ringing please leave the building through the nearest fire exit REPEAT

3. The Fire Service will be contacted automatically via the company ‘ACE’ a monitoring response service. However, also phone 999 to confirm that the Fire Service are on their way.

4. If Main Pool is only manned by one colleague then zone 2 will be checked by the recreation assistant on the pool once it is cleared and zone 6 will be evacuated by Fitness consultant 1 once the gym is clear Put on high visibility jacket (which the Receptionist will bring you in the ‘Evacuation Box

5. Collect evacuation cards from colleagues and determine any areas not evacuated or any colleagues that have not reported to assembly point that should have against the evacuation card overview in the evacuation box.

6. Nominate someone to put on a high visibility jacket to meet the emergency services. 7. Nominate someone to put on a high visibility jacket to prevent people re-entering the Centre. 8. If power failure front entrance doors to be opened manually by Duty manager. 9. If informed that the evacuation is real,

a. Radio or send a colleague around the outside of the building to the Crèche and Swimming Pool and inform them to make their way to the assembly point.

10. Liaise with Emergency Service on Arrival informing them of the situation. a. Pass them the evacuation card overview, highlighting the zones cleared and zones not cleared

and key hazards. b. Highlight the fire panel and the zone activated.

Once the emergency services have informed the Duty Manager that the building can be used again

1. Silence the fire alarm



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i. Using the fire alarm panel key which will be found at the front of the panel, open the front door. Using the circular key turn to activate the panel. You can now silence the alarm by pressing the button ‘silence alarm’. Then press the button reset alarm’. If the alarm then sounds again the contractor used for maintenance needs to be called in to fix the system.

ii. The automatic shutters located in the lower concourse by the far end of the Main Hall corridor will need to be shut. (restart any services automatically shut off by the Fire Alarm)

2. Thank the customers for their patience, understanding and help in evacuating the Centre. 3. Inform them that they can continue their activities. 4. Record evacuation on an accident / incident investigation form and a major incident support pack 5. Record evacuation training forms for all Colleagues present 6. Inform General Manager / Contract Manager and Regional Service Coordinator of any unplanned

evacuation. 7. Inform Group Health and Safety / Quality Manager of any full evacuations that are not false alarms.

If the emergency services inform you that the building cannot be reoccupied

1. Call (8)999 and ask for the Hampshire County Council Duty Officer who will arrange for transport for the customers to a suitable rest centre which would probably be Fernham Hall.

2. Inform colleagues and customers to go to the assembly area or a place that will be a suitable place for customers to wait until transport arrives to take them to Fernham Hall.

3. Inform customers that their belongings can be picked up once the Centre reopens. 4. Record evacuation on an accident / incident investigation form and complete a major incident support

pack 5. Record evacuation training forms for all Colleagues present 6. Inform General Manager / Contract Manager, Regional Service Coordinator and Group Health and

Safety Manager of the evacuation. EAP 1.3 Other Colleagues will On hearing the evacuation alarm which is a continuous ringing bell Technical and Facilities Manager will clear ZONE 8 Plant and boiler room (external contractors)

1. If in the plant room when the fire alarm is heard, shall ensure that the area is clear of colleagues and where necessary and safe to do so, shut down gas and ventilation systems.

2. Locate and remove local evacuation card from the wall 3. Evacuate your current evacuation area as detailed on the evacuation cards. Do not delay your own


4. Report to the Duty Manager at the holding area under the canopy and hand in evacuation card. 5. If not in the Plant Room when fire alarm is heard, shall proceed to the holding area and inform the Duty

Manager that the Plant Room is still in operation and then wait in the building entrance holding point for further instruction.

If the Technical and Facilities Manager is not on site the Duty Manager must check the Permit to Work folder to ascertain whether any contractors may be in the Plant Room. If this is the case the Duty Manager will inform the Emergency Services on arrival. Recreation Assistant not on Poolside will clear ZONE 4 Café, toilets, squash courts, main hall, multi activity room, body fusion, club room



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1. Evacuate the upper concourse area, i.e. Café area, Toilets, Squash courts, Club room, multi activity room and body fusion etc.

2. Do not delay your own evacuation by entering into arguments with customers - be firm in insisting that customers evacuate on instruction.

3. Walk to the lower concourse and evacuate the Main Hall. 4. Locate and remove local evacuation card from the wall by fire exit on way out. 5. On evacuating the Main Hall, lead customers along the path toward Park Lane then up toward the

holding point outside the front of the building. 6. Report to the Duty Manager at the building entrance holding point and hand in evacuation card.

Receptionists will clear ZONE 9 Reception

1. Use the Public Address system to all parts of the building and make the following announcement “the fire alarm bell is ringing, would all members of public please leave the building via the nearest fire exit and make your way to the far end of the car park closest the road”. Repeat the announcement.

2. Secure all monies and remove the till keys; 3. Collect the colleague signing in book and schools signing in book and the visitors register; 4. Collect the Evacuation Pack (includes loud hailer, high visibility vests, evacuation card overview, torch,

accident / incident investigation forms and mobile phone). 5. Check fire panel to determine where the fire alarm was triggered 6. Locate and remove local evacuation card from the wall in the Administration office entrance/exit doors. 7. Evacuate your current evacuation area as detailed on the evacuation cards. Do not delay your own


8. Report to the Duty Manager at the building entrance holding point and hand in evacuation card. Administration/Office colleagues will: On hearing the fire alarm, make way to building entrance holding point reporting to the Duty Manager on the way. . Fitness colleague 1 and sales team will clear ZONE 5 Gym and Membership office Colleague 1:

1. Instruct customers to put on a gown/towel and immediately evacuate the fitness gym and membership office.

2. Locate and remove local evacuation card from behind gym desk. 3. Evacuate your current evacuation area as detailed on the evacuation cards. Do not delay your own


4. Depending on where the risk is perceived, direct customers to the fire exit through the Membership Office toward the front of the building, or through the gym entrance fire exit doors, past the Squash courts, Café area and then through the Reception area.

5. Stay with the customers and report to the Duty Manager at the building entrance holding point and hand in evacuation card.

. Fitness colleague 2 will clear ZONE 6 Dry changing rooms, disabled toilets, exercise studios 1 and 2, first aid room, fitness assessment room

1. Walk to the lower concourse and evacuate the Changing Rooms, Disabled Toilet/Changing, First Aid Room, Fitness Referral Room and Group Exercise Studios 1 and 2.



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2. Evacuate your current evacuation area as detailed on the evacuation cards. Do not delay your own evacuation by entering into arguments with customers - be firm in insisting that customers evacuate on instruction.

3. Locate and remove local evacuation card from lower concourse by lift doors. 4. Direct customers to the nearest fire exit, walk towards the holding point outside the front entrance of the

building. 5. Report to the Duty Manager at the building entrance holding point and hand in evacuation card.

IF THE FITNESS SUITE IS BEING MANNED BY ONE CONSULTANT, THE ACCOUNTABILITY FOR ZONE 6 WILL BE FITNESS CONSULTANT 1. Crèche/child care /soft play colleagues will clear ZONE 7 Multi activity room

1. Gather children and evacuate via the nearest fire exit and assemble at holding area. 2. When in the Multi-Activity room locate and remove local evacuation card from behind desk, knock on the

Body Fusion door and shout that an evacuation is in progress. 3. Evacuate your current evacuation area as detailed on the evacuation cards. Do not delay your own


4. Lead the children past Body Fusion, out through the fire exit, along the path next to the Main Pool to the holding area situated at the Main Pool fire exit.

5. Once under the control of the Recreation Assistant, leave the Main Pool holding area and report to the Duty Manager at the building entrance holding point and hand in evacuation card.

6. If instructed to move the children and adults to the muster point the Recreation Assistants instructions and help lead the group past the bin store all the way to the far end of the car park, then turn right and lead them to the other far corner of the car park next to Park Lane.

If in the Main Hall lead the children through the nearest fire exit along the path toward Park Lane then up toward the building entrance holding point. NOTE parents of children from crèche who are in the pool will require reassurance that their child is being looked after. Parents using other areas of the building will want to be with their child. Gymnastic/Trampoline colleagues: Designated Coach collects class register along with radio. Each Coach lines up their group to WALK safely to white fire doors. Floor mats are placed outside fire doors (On grass area). Emergency Bag is opened. Plastic shoes, silver foil wraps are placed on children. Torch is switched on (if necessary). Register is taken to confirm all children are present. Proceed to reception holding point under canopy, Contact Duty Manager to verify area is clear and Tick off register as parents collect children. Roller Blading: On hearing the alarms all roller bladders to sit on the floor quickly and take off boots and leave them on the floor where they are. The colleagues hosting the activity will lead the group via the nearest fire exit and make their way to holding point at the Main Pool fire exit. Await instructions from the Duty Manager. Café Yes colleagues will

1. On hearing the fire alarm, stop serving customers. 2. Ensure that the gas/electricity services are made safe. 3. Make way to building entrance holding point and report to the Duty Manager.



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EAP 1.4 Lifeguards on Poolside will On hearing the evacuation alarm which is a continuous ringing bell Recreation Assistants on Main Pool (Lifeguards): Lifeguard 1 Shallow end: ZONE 1 Main pool and sauna

1. Evacuate the pool and sauna and assemble the customers by the fire exits at the deep and shallow end of the pool (holding area).

2. Locate and remove local evacuation card from the wall by the fire door at the deep end of the Main Pool. 3. Evacuate your current evacuation area as detailed on the evacuation cards. Do not delay your own


4. If considered to be a risk, evacuate the customers outside collecting protective foil sheets and issue them for use.

5. If no apparent risk, inform Duty Manager via radio or telephone of situation and await further instruction. 6. If instructed to move customers to the assembly point, lead the group past the bin store all the way to

the far end of the car park and then turn right and lead them to the other far corner of the car park next to Park Lane.

7. Give evacuation card to Duty Manager. Lifeguard 2 Deep end: ZONE 2 Changing village

1. Once the pool is empty, enter the Changing Village and evacuate customers. 2. Locate and remove local evacuation card from the wall in Vanity Area. 3. Evacuate your current evacuation area as detailed on the evacuation cards. Do not delay your own


4. The customers can exit out to the front of the building via the fire exit at far end of changing village or, on Main Pool and assemble with the other customers at the deep end fire exit holding point.

5. Once customers have assembled at the deep end fire exit, report to Duty Manager at the building entrance holding point and hand in evacuation card.

Recreation Assistant on Teaching Pool (Lifeguard): ZONE 3 Teaching pool

1. Evacuate the pool. 2. Locate and remove local evacuation card from the wall next to Lifeguard chair. 3. Evacuate your current evacuation area as detailed on the evacuation cards. Do not delay your own


4. Depending on where the risk is perceived, direct customers through to the Main Pool to assemble with the other customers at the deep end fire exit holding area or the fire exit toward the front of the building if this route is perceived to be dangerous.

5. Once customers have been taken to the appropriate holding point, report to the Duty Manager at the building entrance holding point and hand in evacuation card.

IF THE MAIN POOL IS BEING LIFEGUARDED BY ONE LIFEGUARD, THE ACCOUNTABILITY FOR ZONE 2 WILL BE THE LIFEGAURD ON THE POOL.



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EAP 1.5 Class Instructors will On hearing the evacuation alarm which is a continuous ringing bell

1. Evacuate your current evacuation area. 2. Do not delay your own evacuation by entering into arguments with customers - be firm in insisting that

customers evacuate on instruction. 3. If on Poolside, follow the poolside lifeguards instructions, group your class up by the fire exit and wait for

the Duty Managers instructions to evacuate your class to the holding area or assembly point. 4. Take registers and carry out name check at holding point or assembly point.



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EAP 2 - Emergency Evacuation of the Building– Bomb Threat EAP 2.1 Receptionists will On receiving a bomb threat

1. Locate and remove local evacuation card from the wall 2. Note information regarding the call on the evacuation card 3. Contact Duty Manager and inform him of the situation 4. Set off the fire alarm via the break glass point. Located by the fire panel under the sickness record

sheet. 5. Undertake evacuation as per EAP 1.

EAP 2.2 The Duty Manager will On being made aware of a bomb threat

1. Go directly to Reception

2. Contact the Police by dialling (8)999 and give the sites address.

Fareham Leisure Centre Park Lane Fareham Hants PO16 7JU

3. Undertake actions as per EAP 1



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EAP 3 - Emergency Evacuation of the Building– Structural Failure EAP 3.1 Colleagues will On identifying structural failure

1. Set off the fire alarm via the nearest available break glass point 2. Undertake evacuation as per EAP 1.



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EAP 4 - Emergency Evacuation of the Building– Escape of Poisonous Gases EAP 4.1 Colleagues will On identifying escape of poisonous gasses

1. Set off the fire alarm via the nearest available break glass point 2. Undertake evacuation as per EAP 1.



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EAP 5 - Controlled Evacuation of the Building– Lighting Failure EAP 5.1 All Colleagues will

When there is a lighting failure in their area.

1. Stop the activity in your area until an assessment can be made of the risks of continuing. 2. If on Poolside ask all users to get out of the pool and await the Manager on Duty’s instructions. 3. Contact the Duty Manager by telephone or radio and await instructions

EAP 5.2 Duty Manager will

On being made aware of a lighting failure in their area

1. Work out extent of power cut. 2. Contact Electricity Board on 0845 770 80 90 to establish expected time that power will be restored.

If power failure is expected to be more than 5 minutes. 1. Arrange for Receptionist to give out credit notes to customers 2. Initiate a controlled evacuation of each area, apologising for the inconvenience, allowing people to get

changed and collect their belongings where it is light enough and safe to do so. 3. Contact General and Contract Manager and Client and inform them of imminent closure. 4. Record evacuation on an accident / incident investigation form and a major incident support pack 5. Record evacuation training forms for all colleagues present 6. Complete locking routine and post closure on front doors.



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EAP 6 – Serious Injury to a bather / Discovery of a casualty in the water. EAP 6.1 Lifeguards will On becoming aware of a serious injury to a bather

One Lifeguard Situation Wherever possible, having assessed the severity of the situation, enter the water unless this will seriously compromise your safety, and ability to assist the casualty. THE POOL ALARM MUST BE SOUNDED. DO NOT PANIC - CONCENTRATE AND ASSESS THE SITUATION The following should be adopted:

1) One long blast on the whistle; the emergency button should then be sounded. 2) THE ALARM WILL ENSURE THAT OTHER COLLEAGUES ATTEND THE INCIDENT IMMEDIATELY

AND THAT RECEPTION AND MANAGERS ARE ALERTED. 3) Effect a rescue as the situation demands; if poolside features are in use do not attempt to shutdown,

make rescue leaving shutdown of poolside features to backup team. 4) If it is safe to do so, get injured person(s) out of the water as soon as possible (with the exception of

suspected spinal injury). 5) If there is no pulse with a suspected spinal injury casualty, then remove from the water as trained. 6) Continue with required First Aid, EAV, and CPR. 7) Communicate details to Duty Manager immediately and request an ambulance if required.

Two Lifeguard Situation In a two lifeguard situation, the procedure follows closely with that of a Lifeguard on his/her own, it is as follows: DO NOT PANIC - CONCENTRATE AND ASSESS THE SITUATION The following protocol should be adopted:

1) Lifeguard who sees the incident will blow three short blasts on their whistle; the emergency button will then be sounded by the lifeguard who is closest the button.

2) The Lifeguard who sees the incident carries out the rescue; Lifeguard 2 maintains supervision of the pool, or clears it dependent on the situation (e.g. spinal injury).

3) The alarm will ensure that other colleagues attend the incident immediately and that Reception and Managers are alerted.

4) Effect a rescue as the situation demands; if poolside features are in use they should be shutdown immediately by Lifeguard 2.

5) If it is safe to do so; get injured person(s) out of the water as soon as possible (with the exception of suspected spinal injury).

6) If there is no pulse with a suspected spinal injury casualty, then remove from the water as trained. 7) Continue with required First Aid, EAV, CPR. 8) Communicate details to Duty Manager immediately and request an ambulance if required.



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9) An accident/incident report form must then be completed as required shown in EAP 6 and 7 (major and minor accidents/incidents).

Three Lifeguard Situation In a three lifeguard situation, the procedure follows closely with that of the two Lifeguard situation, it is as follows:

DO NOT PANIC - CONCENTRATE AND ASSESS THE SITUATION The following should be adopted:

1) Lifeguard who sees the incident will blow three short blasts on their whistle; the emergency button will

then be sounded by the lifeguard who is closest the button. 2) The Lifeguard who sees the incident carries out the rescue; Lifeguard 2 maintains supervision of the

pool, or clears it dependent on the situation (e.g. spinal injury). Lifeguard 3 assists with the rescue. 3) The alarm will ensure that other colleagues attend the incident immediately and that Reception and

Managers are alerted. 4) Effect a rescue as the situation demands; poolside features will probably be in use, they should be

shutdown immediately. 5) If it is safe to do so; get injured person(s) out of the water as soon as possible (with the exception of

suspected spinal injury). 6) If there is no pulse with a suspected spinal injury casualty, then remove from the water as trained. 7) Continue with required First Aid, EAV, CPR. 8) Communicate details to Duty Manager immediately and request an ambulance if required. 9) An accident/incident report form must then be completed as required shown in EAP 6 and 7 (major and

minor accidents/incidents). IF ANY INCIDENT INTERRUPTS/DISRUPTS YOUR VIGILANCE (E.G; PERSON(S) REQUIRING EMERGENCY/URGENT ATTENTION ON OR NEAR THE POOLSIDE) STEPS a), b) AND c) ABOVE SHALL BE FOLLOWED. REMEMBER THIS IS TEAM WORK, TAKE CONTROL OF THE SITUATION AND WORK TOGETHER PRINCIPLES OF RESCUE Please note the principles of rescue that must be adopted by Lifeguards, your own safety is of paramount REACH REACH WITH AID THROW WADE WITH AN AID TOW WITH AID SWIM AND TOW To comply with Health and Safety and Duty of Care, at no time shall a Lifeguard enter the water without a torpedo buoy. Suspected Spinal Injury Situation The following decisions have to be considered when dealing with a suspected spinal injury: 1) Is it safe to land the casualty in their present condition?



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2) Suspected spinal injury casualties will need the assistance of additional lifeguards until the arrival of the Emergency Services.

3) The spinal casualty may require EAV as trained, in the water. 4) The spinal casualty will only be removed by you from the water if there is no pulse or recognition

of the onset of body cooling indicating hypothermia. All colleagues must be trained in the use of the Ferno Aqua Board before use. This includes: (a) Reading the operational procedures (b) Practical training The board is situated down the shallow end of the main pool ready for use. The board shall be washed down after use and checked for defects and returned to its original position. Regular checks and maintenance shall be carried out by the Duty Manager. SPINAL INJURY – MAIN POOL 1. Follow EAP 3 in Main Pool situation. 2. Enter water and carry out vice grip and stabilise in shallow water until back-up team arrive.

Delegate team to assist with stabilisation. 3. Second lifeguard maintain supervision of pool. 4. Third and fourth lifeguard to help with stabilisation in shallow water. 5. Fifth member of colleague to prepare board (loosen straps) enter water - secure body to board as

per training (act as team leader). 6. Other members of team to control crowds; ensure emergency services are contacted and informed

that it is a spinal injury and a board is being used. (Make appropriate arrangements to ensure board is returned).

7. Keep check on casualty for breathing and pulse. A full report shall be made out by the team leader. 8. Remove board and casualty to First Aid Room, cover with blanket. 9. The lifeguard who applies the Ferno Board must be fully trained and qualified in use of the Spinal

Board. 10. Full report to be made by Duty Manager SPINAL INJURY – TEACHING POOL 1. Follow EAP 3 in Teaching Pool situation. 2. Enter water and carry out head Splint. 3. Second and third member of colleague assist with stabilisation. 4. Fourth lifeguard to fetch spinal board from main pool and act as team leader and secure to board as

per training. 5. Any spare members of team to control crowds and ensure emergency services have been

contacted and informed that it is a spinal injury and a board is being used. (Make arrangements to ensure board is returned).

6. Keep check on casualty for breathing and pulse. 7. The lifeguard who applies the spinal board must be trained and qualified in its use.

8. A full report shall be made by the team leader. EAP 6.2 Receptionists will On hearing the pool alarm which is a loud beeping noise



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1. Put out a PA announcement ‘Dolphins to Main/Teaching pool immediately’ for other areas alarms ‘Dolphins to ‘indicate area’ immediately’

2. Stop admissions to the swimming pool If requested by the Duty Manager, Dial (8)999 to contact an ambulance giving the sites address


3. Allocate a high visibility jacket from the major incident pack to the colleague meeting the ambulance.

EAP 6.3 All other (Recreation Assistants) Lifeguards will On hearing the pool alarm / PA announcement which is a loud beeping noise

1. Make your way immediately to the poolside in a safe controlled manner. 2. Shut down all poolside features that could effect rescue 3. Clear the pool hall of bathers and stop all activities 4. Support colleague initiating rescue

EAP 6.4 Duty Manager will On hearing the pool alarm / PA announcement which is a loud beeping noise

1. Make your way immediately to the poolside in a safe controlled manner. 2. Shut down all poolside features that could effect rescue 3. Clear the pool of bathers and stop all activities 4. If necessary, contact Reception to call ambulance by telephone indicating nature of emergency in as

much detail as possible and ask for defibrillator to be collected from Reception or First Aid room (dry) if necessary.

5. Arrange for colleague to put on high visibility jacket and meet the ambulance. 6. Record incident on an accident form and an accident / incident investigation form. 7. Inform Contract Manager of Incident 8. Reopen Pool and inform Reception to restart admissions when appropriate 9. Reset Pool Alarm.

EAP 6.5 Swim Teachers: 1. On hearing three blasts of the Lifeguards whistle; remove your class from the water and await further

instructions. 2. If you detect a life threatening situation, a serious injury, accident or medical condition sound three

whistles. Hand signal help to the lifeguard. Hand signal the position of the bather in difficulty to the lifeguard. Where the Teacher feels appropriate they can decide to throw additional buoyancy or enter the water to ‘rescue’ pupil in difficulty.

3. In the event of the collapse of a lifeguard, sound the pool alarm. The Lifeguard manages and takes responsibility in these situations with the support of the Swim Teacher. EAP 6.6 Contract Manager will On being made aware of the incident



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1. Contact the Regional Director and Group Health and Safety / Quality Manager to inform them of the

incident. 2. Arrange Counselling as necessary through the Group Health and Safety / Quality Manager.



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Emergency Action Plan EAP 7 – Serious Injury (Dry side) EAP 7.1 Colleagues will On becoming aware of a serious injury

1. Contact the Duty Manager (or first aid qualified colleague)

EAP 7.2 Receptionists will On being informed of a serious injury

1. Put out a radio and PA announcement ‘Dolphins to ‘indicate area’ immediately’. 2. Stop admissions to the indicated area in the short term informing customers for the reason.

If requested by the Duty Manager, Dial (8)999 to contact an ambulance giving the sites address


3. Allocate a high visibility jacket from the major incident pack to the colleague meeting the ambulance.

EAP 7.3 Duty Manager will On being informed of a first aid incident

1. Make your way immediately to the indicated area in a safe controlled manner. 2. Stop activities as necessary 3. If necessary, contact Reception to call ambulance by telephone indicating nature of emergency in as

much detail as possible and ask for defibrillator to be collected from Reception or First Aid room (dry) if necessary.

4. Arrange for colleague to put on high visibility jacket and meet the ambulance. 5. Record incident on an accident form and an accident / incident investigation form. 6. Reopen area and inform Reception to restart admissions when appropriate.

EAP 7.3 Fitness Suite will In the event of detecting an emergency situation e.g.; heart attack, structural damage, toxic gas, physical assault as detailed in the SLM 12 Major Accidents, colleagues shall carry out the following action: a) Attend and assess situation

b) Sound alarm or arrange for colleague assistance to be summoned (e.g.; utilising the emergency buttom located on the wall behind desk, other customers, using telephone etc.)

c) Administer first aid as appropriate d) Contact emergency services as appropriate



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If a customer or colleague is behaving in a disorderly fashion, the procedure to be followed can be found in the EAP 12.



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EAP 8 – Dealing with other Serious Incidents For any incident involving

a) Theft; b) Physical Assault; c) Sexual Assault; d) Unauthorised Entry; e) Vandalism; f) Sexual Harassment; g) Dangerous Occurrences; h) Obscene/Abusive phone calls

i) Entry into the pools by a lifeguard for a person not requiring any First Aid treatment; j) Any other occurrence (if in doubt - fill out a form);

EAP 8.1 Duty Manager will On being informed of an incident

1. Make your way immediately to the indicated area in a safe controlled manner. 2. Stop activities as necessary 3. If necessary, contact the emergency services. 4. Arrange for colleague to put on high visibility jacket and meet the emergency services 5. Record incident on an accident form and complete an accident / incident investigation form. 6. Contact General Manager and Group Quality Manager as per Emergency Contact Details



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EAP 9 – Lack of Water Clarity EAP 9.1 Lifeguard will On becoming aware of poor water clarity

1. Contact Manager on Duty by radio or telephone.

EAP 9.2 Duty Manager will On hearing there is poor water clarity

1. Contact Reception to Stop Admissions. 2. Place a black diving brick in the poorest area of visibility, 3. Check if this can be seen from the furthest lifeguarding point 4. Check the pool readings are within the set parameters on the Operations book

If the brick can be seen and the pool readings are within the parameters

1. Keep pool open 2. Investigate reason for lack of clarity 3. Continue to monitor the situation. 4. Complete incident form.

If EITHER the brick can NOT be seen OR the pool readings are NOT within the parameters

1. Ask people to leave the pool explaining that due to the lack of clarity the pool will be temporarily closed and they will be given a credit note at Reception.

2. Instruct Reception to issue credit notes to customers 3. Investigate reason for lack of clarity 4. Contact the Site Manager to inform him of the situation and action undertaken. 5. Complete incident form.

Should the pool water deviate from the accepted norms, and clarity remain unacceptable despite the implementation of corrective measures, the Duty Manager will take the decision to evacuate the pools. The following steps are necessary: a) Communicate reason for evacuation to colleagues (particularly lifeguards and receptionists) in order that customer queries can be dealt with;

b) Arrange for customers to receive a refund and/or voucher giving a FREE swim for a future visit. The pools will only be re-opened once the Duty Manager is satisfied that the corrective measures have been successful and that acceptable readings have been achieved. In such cases of evacuation and closure, the Duty Manager is responsible for completing an incident report which should be passed to the Area Contracts Manager. The Area Contracts Manager is responsible for reporting such instances to the Local Authority Client Officer.



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EAP 10 – Overcrowding Pool Overcrowding EAP 10.1 The Lifeguard will On becoming aware of the pools reaching 90% of the area maximum capacity (Main Pool = 97, Teaching Pool = 27) contact Duty Manager. Where the bather load is perceived to approach or exceed the maximum detailed in NOP 3, the following action shall be taken:

1. Contact Manager on Duty via radio or telephone.

EAP 10.2 The Duty Manager will On hearing that 90% of any area’s capacity has been reached

1. Contact Reception to Stop Admissions. 2. Assess Situation 3. Implement a one in one out policy for that area until the numbers reach below 90% 4. Inform queue of the situation, give them an estimated time until they will gain entry into the facility and

apologise for any inconvenience. 5. Complete accident / incident investigation form.

General Overcrowding

External Hiring’s: Maximum occupancy levels to be indicated at the time of booking. Duty Manager to check occupancy numbers throughout the duration of any event and liaise with the organiser in order to temporarily restrict access once maximum occupancy levels have been reached. Duty Manager to liaise with the organiser in order to resume admittance once occupancy levels are reduced below the maximum. Organised Events/General Public Sessions:

Duty Manager to check the occupancy levels throughout the event and restrict access at the point of admittance upon reaching the maximum occupancy level. At no time must specified maximum occupancy levels be exceeded. See NOP 3 In all cases of access needing to be restricted/temporarily prevented due to overcrowding, the Duty Manager must complete an incident report form which should be passed to the Area Contracts Manager to identify any reasons for the incident taking place.



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EAP 11 – Release of Faeces, Blood or Vomit EAP 11.1 The Lifeguard will On becoming aware of faecal or blood release

1. Contact Manager on Duty via radio or telephone

EAP 11.2 Duty Manager will On seeing solid faeces in the pool

1. Ensure that the faeces are immediately scooped up. 2. Ensure that the scoop is taken to the nearest toilet and flushed 3. Ensure that the scoop is disinfected. 4. Carry out a water test to establish that free chlorine levels and other plant operation aspects are within

the recommended ranges.

Acceptable chlorine levels

Free Chlorine 0.5 – 2.5 Comb Chlorine Under 1 or half of Free Chlorine Total Chlorine 2.5 – 5.0 pH levels 7.2 – 7.8

5. Allow re-entry if pool was cleared for the removal

On seeing diarrhoea in the pool Due to the difficulty in detecting the causes of diarrhoea, it is necessary to assume that Cryptosporidium or Guardia is the cause of infection. The following actions should then be STRICTLY followed:

1. Ask people to leave the pool apologising that the pool will be temporarily closed and they will be given a credit note at Reception.

2. Instruct Reception to issue credit notes to customers 3. Ask swimmers to shower thoroughly, BEFORE entering any other part of the building or pools. 4. Ensure the disinfectant levels are raised to the top of their recommended range. 5. Contact Site Manager to inform him of the situation 6. Vacuum and sweep the pool 7. Use a co-agulant, (Jolly Gel), prior to the filters for 14.5 hours for the Main Pool and 6 hours for the

Teaching Pool until 6 turnover cycles of the pool has taken place 8. Backwash the filters 9. Reopen the pool 10. Complete Incident report pack (RIDDOR if necessary). 11. Contact local Environmental Health Officer. 12. Contact local consultant in communicable diseases (CCDC). 13. After six turnovers the pool can then be re-opened, with normal operating levels.

Main Pool



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1 turnover period 2.42 hours

So 6 turnovers 2.42 * 6 = 14.52 hours (Rounded up = 14.5 hours)

Teaching Pool 1 turnover period 1.07 hours

So 6 turnovers 1.07 * 6 = 6.42 hours (Rounded up = 6 hours)

On seeing diarrhoea in other areas in the building

1. Clear customers away from immediate area. 2. DO NOT WASH DOWN DRAINS. 3. Cover matter with paper towels and gently flood with disinfectant. 4. Leave for at least 2 minutes before clearing away, using gloves, and bagging towels and gloves, which if

possible should be incinerated. Mask also to be worn. 5. The affected area should be washed down with water and detergent and dried.

On seeing blood / vomit in the pool

1. Clear Pool of Bathers 2. Allow pollution to disperse and any infective particles to be neutralised via disinfection process. 3. Check chlorine and pH values are within normal operating range. 4. Re-open the pool.

On becoming aware of faecal or blood release outside the pool

1. Clear immediate area of customers 2. Do not wash into pool or drains 3. Ensure the area is covered with paper towels and gently flooded with strong disinfectant (e.g. equivalent

of 10,000 mg/l of available chlorine, 1% solution of sodium hypochlorite, Merton’s spray and wipe bleach etc.).

4. Ensure it is left for 2 minutes before clearing away with gloves and bagging towels and gloves, which if possible should be incinerated

5. Ensure the affected area is washed down with pool water on the poolside and water and detergent (elsewhere) and left to dry.



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EAP 12 – Disorderly Behaviour (including violence to colleagues) All colleague have the authority to approach any person who is detected as a public nuisance or contravening any building rules and/or bye-laws. Such approaches may be as a result of:

1. Contravention of bye-laws; 2. Behaviour that is abusive to customers, colleagues or property; 3. Behaviour that contravenes safety standards and is, or is likely to cause danger to the individual, other

customers or colleagues EAP 12.1 Lifeguards will On being aware of any type of disorderly behaviour

1. Inform the individual to stop explaining the reasons why

If the behaviour continues

1. Contact the Duty Manager via radio or telephone. EAP 12.2 Duty Managers will On being informed of continued disorderly behaviour

1. Ask the customer to leave the activity

If the customer refuses to leave

1. Contact the Police to remove them from the premises using the telephone number 08450 45 45 45. Record on an incident form

EAP 12.3 Area Contracts Manager will

1. Inform the Client Officer of any ban imposed.



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Emergency Action Plan EAP 13 – Robbery EAP 13.1 Colleagues will On being the subject of abusive, threatening or violent behaviour

1. Comply with all instructions given by the robber 2. Remain calm 3. If possible, press the red panic buttons under the reception desk to call for the Police. 4. NEVER PUT YOUR OWN SAFETY AT RISK! 5. Once they have left Contact the Duty Manager and Police as soon as possible.

EAP 13.2 Duty Manager will On being made aware of the incident

1. Close Reception and ensure no one touches anything. 2. Remove the individuals involved from Reception and ensure someone is with them to check they are OK 3. Complete Accident /Incident Form 4. Contact the Contract Manager to inform him of incident 5. Contact Group Health and Safety / Quality Manager to complete a RIDDOR form

Incident reports should be completed by the Duty Manager plus any colleague involved, in the event of the following:

1. Theft; 2. Physical assault; 3. Sexual assault; 4. Unauthorised entry; 5. Vandalism; 6. Sexual harassment; 7. Dangerous occurrences; 8. Obscene/abusive phone calls 9. Entry into the pools by a lifeguard for a person not requiring any first aid treatment; 10. Any other occurrence (if in doubt - fill out a form);

Reports should be completed immediately to ensure accuracy. All reports should be passed to the Area Contracts Manager who is responsible for making decisions on any further action that may be required, and analysing the frequency and repetition of common incidents.

EAP 13.3 Contract Managers Responsibilities On being made aware of the incident

1. Contact the Regional Director and Group Health and Safety / Quality Manager to inform them of the incident.

2. Arrange Counselling as necessary through the Group Health and Safety / Quality Manager.



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EAP 14 – Lost Children EAP 14.1 Colleagues will On being made aware of a lost child

1. Contact the Duty Manager.

EAP 14.2 Duty Manager will On being made aware of a lost child over the age of 8

1. Put a call out for the child to come to Reception On being made aware of a lost child under the age of 8 or a child over 8 not responding to a PA announcement

1. Get all available colleagues to come to Reception. 2. Obtain description of Child 3. Inform all colleagues of the description 4. Place colleagues on the Centre entrance / exits to prevent access out of the Centre 5. Ask colleagues to search each zone area

If child is not found following full search of the building

1. Contact the police and inform them of the situation. 2. Complete Accident /Incident Form 3. Contact the Contract Manager to inform him of incident

EAP 14.3 Contract Manager Will On being made aware of the incident

1. Contact the Regional Director and Group Health and Safety / Quality Manager to inform them of the incident.

EAP 15 – Reported / Suspected Child or Vulnerable Adult Abuse EAP 15.1 Colleagues will On a child informing you about harm they have suffered, OR You suspect abuse because of physical or behavioural patterns OR someone has told you of their concern.

1. Contact the Duty Manager.

EAP 15.2 Duty Manager will



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On ascertaining that the incident has just occurred at the facility

1. Contact the Police (and Ambulance) as necessary. 2. Complete EA173 Report of Suspected or alleged abuse. 3. Contact General Manager and Child / Vulnerable Adult Safety Officer to discuss incident. 4. Following discussions contact Social Services as necessary.

On incident occurring in the past / outside of facility

1. Sit with individual informing you about the suspected abuse and detail the information on the incident form.

2. Complete EA173 Report of Suspected or alleged abuse. 3. Contact General Manager and Child / Vulnerable Adult Safety Officer to discuss incident. 4. Following discussions contact Social Services as necessary.

EAP 15.3 General Manager will On being made aware of the incident

1. Contact the Contract Manager, Regional Director and Group Health and Safety / Quality Manager to inform them of the incident.

2. If a colleague complete an Independent Safeguarding Authority (ISA) Referral Form.

EAP 15.4 Referral Contacts NSPCC Helpline 0808 800 5000

Social Services Department Telephone Number Office Hours

Telephone Number

Out Of Hours

Leicestershire District Council (Enderby, Hinckley, Waterfield)

01455 636 964 0116 255 1606

Essex (Epping Contract, Basildon Contract) 0845 603 7634 0845 606 1212

Hertfordshire (East Herts Contract, Watford Contract) 0300 123 4043 0300 123 4043

Havering 01708 433 222 01708 433 999

Surrey (Spelthorne) 0300 200 1006 01483 517 898

Hampshire (Fareham) 0845 603 5620 0845 600 4555

Dorset (Poole) 01202 714 783 01202 657 279

Dorset (Weymouth) 01305 221 000 01202 657 279

Bristol North Bristol 0117 903 8700 East / Central 0117 903 6500 South Bristol (Hartcliffe) 0117 353 2200 South Bristol (Knowle) 0117 903 1414

01454 615 165

Warwickshire (Stratford Contract) 01789 269 391 01926 410 410



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Mid Suffolk 0808 800 4005 01473 299 669

Worcestershire (Malvern and Tenbury) 0845 607 2000 01905 768 020

Nottinghamshire (Ashfield Contract) 01623 433 433 0300 456 4546

Cambridge 0345 045 5203 01733 234 724

North East Lincolnshire 01472 325 555 01472 325 555

Derbyshire (Greenbank) 0845 605 8058 01629 352 600

Lincolnshire 01522 782 111 01522 782 333



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Emergency Action Plan EAP 16 – Emergency Contact Details EAP 15.1 Duty Managers will On having any incident that results in the emergency services being called

1. Contact the Contact the General Manager. Ian Cook - 07843 236411 2. Contact the Contract Manager Ian Cook - 07843 236411 3. Contact the Group Health and Safety Manager (Ben Beevers – 07785 350 173)

For a fatality / closure of all / part of the building also call (in priority order)

4. Contact the Regional Director Duncan Jefford – 07941 333294 5. Contact the Managing Director (David Bibby – 07785 296 200) 6. Contact the CEO (Stephen Hulme - 07768713003)

EAP 15.2 General Managers will

1. Follow the Business Continuity Plan as necessary EAP 15.3 Contract Managers will

1. Contact the Contact the Client. Gareth Satherley 01326 236100 2. Contact Claire James (Public Relations) and inform of situation 07890 922757 or 0161 282 8661 as

necessary. 3. Follow the Business Continuity Plan as necessary

EAP 15.4 Group Health and Safety Manager

1. Contact colleagues trained in diffusing to attend site as necessary. 2. Arrange counselling for colleagues as appropriate.



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The Everyone Active Management System (TEAMS)

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Transcript of The Everyone Active Management System (TEAMS)