The Delivery of Information Technology Services and Products at Penn

University of Pennsylvania

Tom Murphy May 8, 2013

Agenda

The Big Picture

ISC

Priorities

2

University of Pennsylvania

3

Trustees

President

Vice President for Government, Community & Public Affairs

Sr. Vice President &

General Counsel of the University

& Health System

Secretary of the University

Executive Vice President

Executive Vice President for

Health System & Medical Center (Dean of School

of Medicine)

Vice President for Development

&Alumni Relations

Annenberg School for Communication

Deans

School of Arts & Sciences

School of Dental Medicine

School of Design

Graduate School of Education

School of Engineering & Applied Science

School of Law

School of Medicine

School of Nursing

School of Social Policy & Practice

School of Veterinary Medicine

Wharton School

Provost

Vice President for Finance

Vice President for Human Resources

Vice President for Information Technology

& CIO

Vice President for Business Services

AVP for Audit, Compliance

And Privacy Vice President for

Public Safety

Chief Investment Officer Investment Office

Vice President for Budget & Management

Analysis

Vice President for Facilities Planning & Contract

Management

Information Technology

& CIO

Vice Provosts Vice Presidents

Libraries

Research

University Life

Associate Provosts

Responsibility Center Management: A Penn Model

Known as RCM, it is the managerial framework for our internal

budgeting and financial reporting activities

RCM seeks to promote the broadest possible stewardship of financial

resources

The University is divided into Responsibility Centers. There are two

basic types of Centers:

Revenue-generating: Schools and Resource Centers

Non-revenue-generating: Administrative Service Centers

Schools retain the majority of revenue they generate

Fund the direct cost of their own operations

Cover their share of services provided by the Administrative Service Centers

(via Allocated Costs)

4

Emphasizes decentralized model with complimentary responsibilities focused on faculty, students and staff; reflects RCM Each school and center has a separate IT organization under separate leadership

Responsible for own IT organization, IT spending and direct support of their faculty, students and staff

ISC responsible for its own organization, as well as coordination across schools and centers Leveraging central infrastructure and products for the common good

Collaboratively work with schools and centers to deliver service of the highest quality

Information Technology Organizations

LOCAL SUPPORT

Desktop, mobile devices and their relation to the network

Innovations specific to the school or center

CENTRAL SUPPORT

NETWORKING

SERVICES

FOR

LOCAL

PROVIDERS

CORE

ADMIN.

SYSTEMS

TELECOMM

User Faculty

Student

Staff

UNIV.-WIDE

STANDARDS,

POLICIES,

SUPPORTED

PRODUCTS

Penn’s Structure for

Computing Services

CLASSROOM

TECHNOLOGY

SECURITY AWARENESS,

PREVENTION, RESPONSE

VIDEO

Information Technology at Penn

Some Central IT Facts:

35% (300) of IT staff in central organization; 65% in schools and

centers

57,000 billable IP addresses

3,050 wireless access points (Air PennNet); coverage 80% of campus

4,400 users of Penn Marketplace and financial systems

2,700+ users of Data Warehouse

Portfolio: Mix of in-house and vendor packages

Oracle/Peoplesoft/InfoEd

Web-based, self service, including student and faculty (Penn Portal/PIT) and employee (U@Penn) portals;

growing emphasis on mobile

6

7

Information Systems & Computing Tom Murphy

Vice President, Information Technology & CIO

Executive Assistant – Lanese Rogers

Networking & Telecommunications

Mike Palladino

Technology Support Services

Mark Aseltine

Finance & Planning Gary Delson

Administrative Systems Tools &

Technologies Jim Choate

Administrative Systems

Project Office Marion Campbell

Administrative Information

Technologies & ISC Communication

Jeanne Curtis

Systems Engineering & Operations

Ray Davis

Network Engineering & Services

*

Network Operations *

Internet2 MAGPI Services

*

Infrastructure Projects & Planning

*

Telecommunications

Classroom Technology

Services *

Client Services Group

*

LAN Technology Services

*

Support-on-Site Services

*

Technology Training Services

Infrastructure Development

*

Support Services *

Data Center Management

*

Facilities Management

Communications Group

*

Data Administration *

Quality Assurance

*

Resource Planning & Management

*

Support Services

ISC Organization

Major New Development

*

Administrative eLearning

Information Security

Human Resources

Communications

Shirley Ross

IT Governance

7

Provost

Super User Group

Network Policy

Committee

Network Planning

Task Force

IT Roundtable (School IT Leadership)

President/Trustees EVP

Various Special Interest Groups

Stakeholders in Schools

Dec

isio

n M

ak

ers

Ad

vis

ors

Administrative Systems Advisory Groups

* Provide voice into funding levels and chargeback arrangements as well as needs

Within Schools and Centers various governance models exist and form their priorities

VP ISC

Major Project

Approval

Process/Data Owners

(Finance, HR, Purchasing, etc.)

Sta

keh

old

ers

*

IT Architecture, Standards and Principles inform decisions

9

Engaging Locally

Integrating Knowledge

Engaging Globally

Increasing Access

• Globalization • Maintain research

strength and enhance research compliance and commercialization efforts

• Plan and implement multi-year initiatives designed to achieve transformational changes

• Promote cross school collaboration

• Create incremental resources and cost savings through effective collaboration, innovation and business process optimization

• Sustaining momentum of on increasing access

• Faculty Recruitment and Retention

• Maintain and enhance the quality of our students

• Recruit, retain, develop and manage a highly talented, diverse workforce

President, Provost, EVP Priorities

• Maintain services and programs that support and enhance communities and contribute to improvement of City and region

• Environmental Sustainability

• Enhance the Quality of Experience for those who interact with the Penn Community

Some ISC Highlights & Current Initiatives

10

• Classroom Technology

• Strengthening Security

• Two Factor, LoA, IDS,

Development Guidelines….

• Research

• Billing and Receivables

• Global Activity

• University-wide Learning

Management System

• Next Generation Student

Systems Definition & Planning

(NGSS)

• University Data Center

Modernization & Consolidation

• M.UPENN.EDU

• Wireless Infrastructure

• Administrative E-Learning

System

• Coursera video support

Conclusion

Penn is a networked campus

Self-service applications accessible anytime from anyplace

Fault tolerant and redundant

Use data as a University asset and make it accessible to those who need it -

where they need it

These are challenging times for those of us in the IT business

Demand is infinite, supply is finite

User expectations increase

Change ahead

Our mutual success will come from our ability to work closely and

collaboratively with one another. 11