The Case for Quality in Ethics and Compliance Training
1
VIEW Why Quantity Is Not An Adequate Substitute IN ETHICS AND COMPLIANCE TRAINING Education and awareness are top priorities for ethics and compliance professionals. Effective training helps prevent risks by raising awareness and influencing employee behavior. It also establishes powerful legal defenses in response to litigation or regulatory enforcement. Here, we explore the results of a completely independent 2013 market study, conducted by a global third party research firm. See what 300+ senior level ethics and compliance decision makers have to say about the QUANTITY, QUALITY & DEFENSIBILITY of training content. 43% Ethics and Compliance professionals rated Online Training the most important compliance program solution. Ethics and Compliance professionals spend more on Online Training than any other solution. ONLINE TRAINING RATED MOST IMPORTANT THE PROOF IS IN THE BUDGET Case Management Policy Management Awareness Programs Whistleblower Hotlines Advisory Services Advanced Analytics Third-PartyRisk Management Case Management Policy Management Awareness Programs Whistleblower Hotlines Advisory Services Advanced Analytics Third-Party Risk Management 26% 17% 14% 13% 10% 4% 8% 8% ONLINE TRAINING 43% 35% 35% 47% 32% 29% 60% HYPE : YOU NEED A BIG TRAINING LIBRARY “...more than 900 courses in varying lengths and formats...” “...expanded the number of titles in an on-the-shelf library to more than 500...” Online Training providers clamoring for budget dollars attempt to draw in buyers by touting large training course libraries. “...world's largest and most dynamic portfolio of award-winning online titles...” Don’t fall VICTIM to the BIG TRAINING LIBRARY PLAY - Real quotes from compliance training vendors REALITY : Ethics and Compliance professionals deploy very few courses in their training programs of organizations all the courses they purchase. 38% A whopping 92% of all organizations need IN A TRAINING LIBRARY 25 TOTAL COURSES Quantity at the expense of QUALITY Maintaining hundreds of titles you DON’T need detracts from investment in the quality of the courses you DO need. ONLINE TRAINING QUALITY MATTERS MOST! “Breadth of product offering” fell to No. 7 “Quality of product offering” was the No. 1 criterion in selecting an online training provider Why Quality Matters Production quality and instructional design are directly tied to training effectiveness. 1. Poor-quality training is viewed by prosecutors as a “check-the-box” approach and fails to establish a good-faith defense. 2. Decision makers don’t want to be associated with poor-quality training that is disliked or viewed as a waste of time. 3. Why Quality Matters Compliance training should be scrutinized with the same intensity expected by regulators and attorneys in the courtroom! 12 QUESTIONS YOU SHOULD ASK WHEN EVALUATING ONLINE TRAINING LEGAL DEFENSIBILITY Does an independent third party legally vet course content? How do you keep up with legal trends and developments? How often are courses reviewed and refreshed? Do animated characters and shoddy production values weaken defensibility and credibility? 1. 2. 3. 4. TRAINING QUALITY & EFFECTIVENESS 5. 6. 7. 8. Are courses highly engaging and interactive? Do courses present real-world scenarios with believable storylines and characters? Is content tailored to a global audience & available in the languages you need? Do learners participate in skill-building activities that assess content application and understanding? 60% NAVEX Global online training courses are legally vetted by Littler, the world’s largest workplace compliance law firm, and exclusively endorsed by SHRM. More than 8,000 clients in 200+ countries rely on NAVEX Global solutions and expertise. CHOOSE QUALITY. CHOOSE THE BEST. LEARN MORE AT WWW.NAVEXGLOBAL.COM CONSIDER HOW ONLINE TRAINING QUALITY AND STYLE AFFECT EMPLOYEE ATTITUDES ABOUT COMPLIANCE. Do employees, attorneys, juries, and regulators view all training the same? TRAINING FEATURES 9. 10. 11. 12. Are short training bursts available to cover more topics in less time and reinforce principles taught? Are courses designed with configurable content modules? In what ways can courses be customized? What is recommended? Can training be deployed on a mobile device? VIDEO DEMONSTRATION AN ONLINE TRAINING Online training course statistics sourced from an independent market study conducted in 2013 by a global third party research firm. Respondents comprise 300+ senior level ethics and compliance decision makers from organizations of all sizes and industries. VIEW 5 Just CALENDAR YEAR Average number of courses DEPLOYED ANNUALLY 10 Only Average number of courses needed in a FEWER THAN LONG-TERM TRAINING LIBRARY DO NOT USE
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Why Quantity is not an adequate substitute In 2013, NAVEX Global commissioned an independent market study of senior level ethics and compliance decision makers. Over 300 responses were gathered, analyzed and summarized by a global third party research firm. Respondents comprised key roles in ethics, compliance, legal, human resources and risk at organizations of all sizes and industries. Our findings from the study span many compliance program topics, but we were particularly intrigued by those related to online training. In this Infographic we explore what survey participants had to say about how much training they deploy and the importance of training quality. I’ll set the stage by noting the study revealed that ethics and compliance professionals consider online training to be the most important solution in their program. Sixty percent of respondents rated Online Training “most important”, while Case Management and Policy Management solutions were tied for a distant 2nd garnering 43% of the “most important” votes. Looking at the percentages in the Infographic you’ll notice that they don’t add up to 100%. This is because respondents had the ability to rate multiple solutions “most important.” Budgets also signaled that online compliance training receives the most funding, making up 26% of the total compliance budget with Case Management again a distant 2nd at 17%. [Continue below the Infographic] The importance placed on online training solutions is not surprising considering the legal and regulatory mandates to train, and the complexity and cost of building and maintaining quality training content. But not all training vendors focus on the quality of course content. Many perpetuate the misconception that it is important to have access to a large training library when in reality usage data reveals the opposite. Survey results revealed that ethics and compliance professionals deploy very few online compliance training courses: • On average, just 5 courses are deployed annually to all employees • On average, only 10 courses are needed in a long-term training library of greater than 2 years • 92% percent of all organizations need fewer than 25 course titles in a long-term training library, and • A whopping 38% of organizations DO NOT USE all the courses they purchase. Contrast these usage statistics with the number of titles touted by e-learning providers in these real quotes: • …more than 900 courses in varying lengths and formats… • …expanded the number of titles in an on-the-shelf library to more than 500 • …world’s largest and most dynamic portfolio of award-winning online titles Buy training you need and not what a vendor tells you that you need. Look at the quality of the library, whether it serves your needs over a 2-3 year period – not how big the library is. If you are going for volume in your training library, you are likely wasting money and using stale conte
Transcript of The Case for Quality in Ethics and Compliance Training
VIEW
Why Quantity Is Not An Adequate Substitute
IN ETHICS AND COMPLIANCE TRAINING
Education and awareness are top priorities for ethics and compliance professionals. E�ective training helps prevent risks by raising awareness and influencing employee behavior. It also establishes powerful legal defenses in response to litigation or regulatory enforcement. Here, we explore the results of a completely independent 2013 market study, conducted by a global third party research firm. See what 300+ senior level ethics and compliance decision makers have to say about the QUANTITY, QUALITY & DEFENSIBILITY of training content.
43%
Ethics and Compliance professionals rated Online Training the most important compliance program solution.
Ethics and Compliance professionals spend more on Online Training than any other solution.
ONLINE TRAINING RATED MOST IMPORTANT THE PROOF IS IN THE BUDGET
CaseManagement
Policy Management
AwarenessPrograms
WhistleblowerHotlines
AdvisoryServices
Advanced Analytics
Third-PartyRisk Management
CaseManagement
Policy Management
AwarenessPrograms
WhistleblowerHotlines
AdvisoryServices
Advanced Analytics
Third-Party Risk Management
26%17%
14% 13%10%
4%8% 8%
ONLINE TRAINING
43%
35% 35%47%32% 29%
60%
HYPE: YOU NEED A BIG TRAINING LIBRARY
“...more than 900 courses in varying lengths and formats...” “...expanded the number of
titles in an on-the-shelf library to more than 500...”
Online Training providers clamoring for budget dollars attempt to draw in buyers by touting large training course libraries.
“...world's largest and most dynamic portfolio of award-winning online titles...”
Don’t fall VICTIM to the
BIG TRAINING LIBRARY PLAY
- Real quotes from compliance training vendors
REALITY: Ethics and Compliance professionals deploy veryfew courses in their training programs
of organizations
all the courses they purchase.
38%A whopping92%
of all organizations need
IN A TRAINING LIBRARY
25 TOTAL COURSES
Quantity at the expense of QUALITYMaintaining hundreds of titles you DON’T need detracts from investment in the quality of the courses you DO need.
ONLINE TRAINING
QUALITY MATTERS MOST!
“Breadth of product o�ering” fell to No. 7
“Quality of product o�ering”
was the No. 1 criterion in
selecting an online
training provider
Why Quality Matters
Production quality and instructional design are directly tied to training e�ectiveness.
1. Poor-quality training is viewed by prosecutors as a “check-the-box” approach and fails to establish a good-faith defense.
2. Decision makers don’t want to be associated with poor-quality training that is disliked or viewed as a waste of time.
3.
Why Quality Matters
Compliance training should be scrutinized with the same intensity expected by regulators and attorneys in the courtroom!
12 QUESTIONS YOU SHOULD ASK WHENEVALUATING ONLINE TRAINING
LEGAL DEFENSIBILITY
Does an independent third party legally vet course content?
How do you keep up with legal trends and developments?
How often are courses reviewed and refreshed?
Do animated characters and shoddy production values weaken defensibility and credibility?
1.
2.
3.
4.
TRAINING QUALITY & EFFECTIVENESS
5.
6.
7.
8.
Are courses highly engaging and interactive?
Do courses present real-world scenarios with believable storylines and characters?
Is content tailored to a global audience & available in the languages you need?
Do learners participate in skill-building activities that assess content application and understanding?
60%
NAVEX Global online training courses are legally vetted by Littler, the world’s largest workplace compliance law
firm, and exclusively endorsed by SHRM. More than 8,000 clients in 200+ countries rely on
NAVEX Global solutions and expertise.
CHOOSE QUALITY. CHOOSE THE BEST.
LEARN MORE AT WWW.NAVEXGLOBAL.COM
CONSIDER HOW ONLINE TRAINING QUALITY AND STYLE AFFECT EMPLOYEE ATTITUDES ABOUT COMPLIANCE.
Do employees, attorneys, juries, and regulators view all training the same?
TRAINING FEATURES
9.
10.
11.
12.
Are short training bursts available to cover more topics in less time and reinforce principles taught?
Are courses designed with configurable content modules?
In what ways can courses be customized? What is recommended?
Can training be deployed on a mobile device?
VIDEO DEMONSTRATION AN ONLINE TRAINING
Online training course statistics sourced from an independent market study conducted in 2013 by a global third party research firm. Respondents comprise 300+ senior level ethics and compliance decision makers from organizations of all sizes and industries.
VIEW
5Just
CALENDAR YEAR
Average number of courses DEPLOYED ANNUALLY
10Only Average
number of courses needed in a
FEWER THAN
LONG-TERM TRAINING LIBRARY
DO NOT USE
