The Biggest Contact Center Trends of 2016
-
Upload
erica-marois -
Category
Business
-
view
417 -
download
0
Transcript of The Biggest Contact Center Trends of 2016
The Biggest Contact Center Trends of 2016
A recap from the December 6, 2016 #ICMIchat
Q: Do you think companies made self-‐
service easier this year? Bonus points for
examples!
Q: Did your company implement any new service channels this year? What did you
learn?
Q: What are some ways your company
proactively engaged with customers this year?
Q: Did your team use customer feedback to improve the customer
experience? How?
Q: Did your team implement any new
technology this year? What did you learn
along the way?
Q: What did you do to empower your agents this year? How do you think it impacted the customer
experience?
Q: In your opinion, what do you think was the biggest contact center trend of
2016?
Join us every Tuesday at 1pm ET for #ICMIchat
Just follow & use the hashtag to join us!
More info: http://bit.ly/ICMIchat