The 21st Century Leadership Mindset

“I Am Tomorrow”With James Jeffley

“I”…is the Creative Word.

By merely saying “I” you bring to life a mighty host of words;

each word a symbol of a thing;

each thing a symbol of a world.

each world a component part of a universe.

That universe is the creation of your “I” which is at once the maker and the made.

If there be some hobgoblins in your universe, know that the “I” in you alone has brought them into being.

Mirdad would have you know as well that that which can create can also un-create.

Point to Someone in This Room Who Is a “Leader” In Your Eyes

Are you pointing at yourself?

“I Am Tomorrow”

Topics Defining / Re-Defining Leadership Shifting Paradigms: Old-School vs. 21st

Century Developing a 21st Century Leadership Mindset Personal Leadership Assessment Reinventing CDG Reinventing Work Action Plan

Schedule Begin – 8:00 am Breaks – as needed Adjourn – 12:00 pm

Action Plan

What do you want? What’s getting in the way? What will you do to create it? What do you need? By when? What could the benefit / impact be?

What is Leadership?

Write your own definition.

John Maxwell

"leadership is influence – nothing more, nothing

less."

Warren Bennis

"Leadership is a function of knowing yourself, having a vision that is well communicated, building trust among colleagues, and taking effective action to realize your own leadership potential."

"the process of influencing the behavior of other people toward group goals in a way that fully respects their freedom."

Leadership

“Leadership is the art of taking people where they would not have gone by themselves.”

-Jo Owen

Management is doing things right.

- Peter Drucker

Leadership is doing the right things.

"The only definition of a leader is someone who has followers."

Management

“Management is the art of making things happen through other people.”

-Jo Owen

Outdated Management Ideas

Examples?

Top 10 Mistakes Leaders Make Here are four of them:

1. The top-down authority attitude.

2. Prioritizing paperwork before “peoplework”.

3. The absence of genuine affirmation.

4. No room for mavericks.

Old-School Management Top-Down, Hierarchical Centralized bureaucracy “Do as I say” – higher position = greater

power Workers are simply peons Profit first, People and Planet last You must “go” to work – pay for “presence”

Old-School StructureCEO

Senior Mgmt.

Middle Management

Supervisors / Leads

Workers

The Honest Boss

Nothing Lasts Forever

Nothing Lasts Forever

Nothing Lasts Forever

Nothing Lasts Forever

Reinvention

Reinvention

Reinvention

Reinvention

What Are the Top Challenges We Face As a Race?

What Are the Top Challenges You Face as A Company?

What Are the Top Challenges You Face Personally?

21st Century Mindset: Every “problem” is merely a solution waiting

to be discovered…an opportunity to lead…a chance to make a difference.

What opportunities do you see in each “problem” area?

What can you do to make a difference? What will you do? Come up with some actions you can take in

each area.

"Never doubt that a small group of thoughtful, concerned citizens can change world.

Indeed, it is the only thing that ever has.” - Margaret Mead

A 21st Century Paradigm: Shift Priorities

21st Century Management

Organize work around results that customers consider valuable

Shift from rigid, centralized management control systems and concentrate on high-quality results

Create partnerships within and between depts., and create flexible relationships to increase the focus on serving customer needs

Empower employees with the authority, skills, and information required to do their jobs, and redefine managers' role to that of team leader, coach, or facilitator

21st Century Organizations

Visionaries

Senior Leader

s

Coordinators

Associates

CDG 21st Century Leadership Qualities

Integrity Character Employee Support Communication Find a Way

Risk Taking Engagement Vision Know Yourself Willingness

Personal Assessment

Colin Powell’s 13 Rules of Leadership1. It ain't as bad as you think. It will look better

in the morning.2. Get mad, then get over it.3. Avoid having your ego so close to your

position that when your position falls, your ego goes with it.

4. It can be done.5. Be careful whom you choose.6. Don't let adverse facts stand in the way of a

good decision.7. You can't make someone else's decisions.

You shouldn't let someone else make yours.

Colin Powell’s 13 Rules of Leadership8. Check small things.9. Share credit.10. Remain calm. Be kind.11. Have a vision. Be demanding.12. Don't take counsel of your fears or

naysayers.13. Perpetual optimism is a force multiplier.

Building Blocks for 21st Century Leaders

21st Century Building Blocks1. Down to Earth2. Keep Your Hands Dirty3. Make Short-Term Goals and Long-Term

Horizons4. Let Go5. Have Everyone Think and Act Like an Owner6. Invent New Businesses7. Create Win-Win Solutions8. Choose Your Competitors (& Customers)9. Build Communities10. Grow Future Leaders

21st Century Principles of Motivation

Reinventing Work: The ROWE Results Only Work

Environment In this model, employees are

paid for results (output) rather than the number of hours worked. The goal is to keep workers who deliver results while firing those who are not productive.

ROWE in practice means "each person is free to do whatever they want, whenever they want as long as the work gets done."[2] Employees control their own calendars, and are not required to be in the office if they can complete their tasks elsewhere.

ROWE, ROWE, ROWE Your Boat In place at:

Best Buy J.A. Counter & Associates Dixie Iron Works SpinWeb Yum Brands Brighton BanCorp Girl Scouts of San Gorgonio Council South Metro Human Services

Productivity up 41% and voluntary turnover down 90%

Benefits of a ROWE PRODUCTIVITY – Get more work from existing workforce now RETENTION – Keep the talent you want; say goodbye to the talent

that isn't producing results ATTRACTION – Be a magnet for the best talent from all generations ELIMINATION OF WASTEFUL PRACTICES – Elimination of

unnecessary tasks and processes; communication becomes more efficient and effective

A WORKFORCE THAT'S FLUID, FLEXIBLE AND ACCOUNTABLE – Ability to perform in a more agile, 24/7 manner with clear, measurable goals for every employee

OPTIMIZATION OF SPACE – No need for 1:1 workspace requirements or hoteling programs

LIFE BALANCE FOR ALL – Environment that is inclusive and fair without the headache of managing a flexible work program

IMPROVED EMPLOYEE ENGAGEMENT/MORALE/LOYALTY – Happy employees boost the bottom line, are more dedicated and produce better results

GO GREEN – Reduce your impact on the environment by creating a culture where everyone uses common sense about where they get work done – whether from home, a coffee shop or library. Wherever. Whenever.

Latest Book• No official structure• No org chart• No business plan or

mission statement• No goals or long-term

budget• No fixed CEO or VP’s• No HR department• No job descriptions or

employee contracts• No one approves or

monitors expense accounts

The Results:

• 1993 revenue: $35 Mil• 2003 revenue: $212 Mil• 3,000 + employees – virtually 0 turnover• 2,000 products• 10 – 12 product / service divisions• Union environment• Operate globally

The World’s Most Unusual Workplace

• Get rid of the managers• The best way to invest

corporate profits is to give them to the employees

• The purpose of work is not to make money. It is to make the workers feel good about life.

What’s Different?• Wear what you want to work• Employees can work at home• All financial information is freely shared• Employees are taught to read financial

statements• Employees make corporate decisions• Employees start their own businesses with

company assets• It’s a union shop

What’s Different?

• Employees set their own salaries• Salaries are published• Manager salaries capped at 10 X entry level• Factory workers can come in anytime

between 7:00 am and 9:00 am• Employees make hiring decisions • Employees evaluate their bosses• Employees decide how bonuses are

distributed

“Any intelligent fool can make things

bigger, more complex and more violent.

It takes a touch of genius – and a lot of courage –to move in

the opposite direction.”

- Albert Einstein

Resources

Resources

The 21st Century Leadership Mindset

With James Jeffley