The 15 Customer Service Commandments
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Transcript of The 15 Customer Service Commandments
The 15 Customer Service Commandments
Goodlooking Optics
#1 – Offer tea, coffee or hot chocolateAsk them how they like it – e.g. what
strength, etc.
#2 – Ask patients how they are and how their day is going
#3 – Offer the patients sweets
#4 – Offer to clean the patient’s jewellery
#5 – Explain the reading chart to patients
#6 – Switch music to suit the customer
#7 – Ask older patients how they got here and offer to call them a taxi when they are leaving
#8 – Look after patient’s children while they are having the sight test
#9 – Explain the pupilometer to patients
#10 – Offer to buy patient’s lunch if they come to a sight test during their lunch hour
#11 – Involve customers in our conversations
#12 – Offer to fix, adjust and clean patient’s existing glasses
#13 – Compliment patients on their hair, nails and style
#14 – Hang up and dry customer’s jackets if wet
#15 - Ask patients about what they are going to be doing at the weekend