TF1.7 How to Guides_Common Start-up Problems
description
Transcript of TF1.7 How to Guides_Common Start-up Problems
User Manual - TF1.7 How to Guide – Common start-up problems Page 2 of 9
User Manual - TF1.7 How to Guide- Common start-up problems Page 2 of 9
Version History
Date Revision TF Version Author(s)
Oct 2012 Draft A 1.7.12 T. Sanerkin
Dec 2012 Rev 1.1 1.7.18 T. Sanerkin
User Manual - TF1.7 How to Guide – Common start-up problems Page 3 of 9
User Manual - TF1.7 How to Guide- Common start-up problems Page 3 of 9
Contents
Version History ........................................................................................................................................ 2
Contents .................................................................................................................................................. 3
Common start-up problems .................................................................................................................... 4
1. Overview ......................................................................................................................................... 4
2. Hydra Server not running ................................................................................................................ 4
2.1 Actions:- .................................................................................................................................. 5
3. Hydra Proxy not running ................................................................................................................. 5
3.1 Actions:- .................................................................................................................................. 6
4. Network disabled or network cable unplugged .............................................................................. 7
4.1 Actions:- .................................................................................................................................. 8
5. Access rights error .......................................................................................................................... 8
5.1 Actions:- .................................................................................................................................. 8
6. No serial sensor data ...................................................................................................................... 9
User Manual - TF1.7 How to Guide – Common start-up problems Page 4 of 9
User Manual - TF1.7 How to Guide- Common start-up problems Page 4 of 9
Common start-up problems
1. Overview
This guide describes how to troubleshoot common problems that prevent TriggerFish from starting-
up correctly. Most problems preventing TriggerFish from starting are related to the Hydra Server and
Hydra Proxy services or to the network configuration of the system; TriggerFish must be able to
access a network for any applications to run successfully.
2. Hydra Server not running
The following error messages are indicative of the Hydra Server not running or being incorrectly configured. Start-up error messages from Survey Editor, System Editor and Survey Manager
TriggerFish services starts, but no servlets are running.
User Manual - TF1.7 How to Guide – Common start-up problems Page 5 of 9
User Manual - TF1.7 How to Guide- Common start-up problems Page 5 of 9
2.1 Actions:-
Check that the Hydra Server service is running on the server machine and only on the server
machine, with the correct Network, User Name and Domain settings. Check that the firewall is
turned off or configured to allow the TriggerFish applications and Hydra Server process
(HydraServer.exe). Stop and re-start the service and then re-start the TriggerFish applications.
3. Hydra Proxy not running
The following errors and messages are indicative of the Hydra Proxy service not running or being incorrectly configured.
TriggerFish services starts up blank.
Survey Editor reports connection error, and then starts with “Survey not loaded” reported in caption
bar.
User Manual - TF1.7 How to Guide – Common start-up problems Page 6 of 9
User Manual - TF1.7 How to Guide- Common start-up problems Page 6 of 9
System Editor first reports connection error and then reports and access rights error.
Survey Manager starts with no data and no survey name in the caption bar
3.1 Actions:-
Check that the Hydra Proxy service service is running on the local machine with the correct Network
and Central Server Location settings (the central server is the machine running Hydra Server service).
Check that the firewall is turned off or configured to allow the TriggerFish applications and Hydra
Proxy process (HydraProxy.exe). Stop and re-start the service and then re-start the TriggerFish
applications.
User Manual - TF1.7 How to Guide – Common start-up problems Page 7 of 9
User Manual - TF1.7 How to Guide- Common start-up problems Page 7 of 9
4. Network disabled or network cable unplugged
The following errors are indicative of incorrect network settings, no network, network cable unplugged, network switch not powered-up.
System Editor starts with a blank configuration
Survey Manager starts with no data and no survey name in the caption bar
User Manual - TF1.7 How to Guide – Common start-up problems Page 8 of 9
User Manual - TF1.7 How to Guide- Common start-up problems Page 8 of 9
4.1 Actions:-
Check that the network adaptors used for the TriggerFish networks (windows client network &
sensor data network) are enabled and connected in the Windows control panel network connections
dialogue. Check that the firewall is turned off or configured to allow the Hydra Server, Hydra Proxy
and TriggerFish application processes. For remote machines (e.g. bridge) check that the server
machine is accessible (use ping command). Check that the networks defined in the Hydra Server and
Hydra Proxy configurations are correct. NOTE: - IP addresses should be selected from the browser
buttons in dialogue boxes of the Hydra Server and Hydra Proxy configuration, if the required
network adaptor cannot be seen in the browser window; it implies that there is some problem with
network access.
5. Access rights error
The following errors are indicative of access rights problems with the Hydra system
5.1 Actions:-
If these errors are seen on the machine running the Hydra Server, and the correct Administrative
user is logged on to the machine, the following steps should be taken:-
Re-enter (clear the box and re-type the values) and apply the Username and Domain names. To
obtain the correct Username and Domain name run the utility “TFishUser” from the TriggerFish
Tools menu and cut and paste the values in the Hydra Server dialogue.
User Manual - TF1.7 How to Guide – Common start-up problems Page 9 of 9
User Manual - TF1.7 How to Guide- Common start-up problems Page 9 of 9
Then stop Hydra Server and Hydra Proxy and un-tick “Start process automatically”. Restart the PC,
and then Hydra Server and Hydra Proxy.
6. No serial sensor data
For Windecoder users, stop and start the Windecoder process (control panel) and ensure that
TriggerFish services and the Gravel Controller servlet are running. Note that serial com ports can
become blocked if another process (e.g. HyperTerminal) is using them. Sometimes a PC shutdown
and restart is required to unblock serial ports.
For GTU (Gravel Decoder Unit) user, check the network connection to the decoder cards using the
ping command from a DOS (CMD) window and check that TriggerFish Services and the Gravel
Controller servlet is running.
NB: - To monitor serial communications in the System Editor window, the Gravel Controller servlet
must be running (check for the green status panel, bottom right corner of the System Edit viewer
window) and also the “show Card Debug” and “Show Raw Card Debug” flags must be enabled.