Text line Olivia Doyle International Student Advisor - Employability Interview skills & recruiter...

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Olivia Doyle

International Student Advisor - Employability

Interview skills

& recruiter practice

Thursday 8 October 2015

CRICOS Provider: 00111D | TOID: 3059

Swinburne

SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN

Presenter: Olivia DoyleInternational Student Advisor EmployabilityInternational Student LifeTel 9214 8248Email [email protected]

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mailto:[email protected]

Swinburne International Student Life: Employability support

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Specialist support for international students aiming to work in partnership with you to develop your employability

Provide professional insights and guidance

Connect you with programs, events and activities to advance your professional career internationally and in Australia

Employability road map – a professional development guide for each stage of your Swinburne student life cycle

More details: www.swinburne.edu.au/student/international/employability

http://www.swinburne.edu.au/student/international/employability

Swinburne International Student Life Employability

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Monthly Employability News

Regular program of employability seminars

Skill seminars

Student appointments

Connections

Networking events

Cross cultural events

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Semester 2 events

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Speed networking for information technology students

Thursday 14 October 4.30 – 6.30 pm

Resumes that rock for international students WEBINAR

Thursday 15 October 1- 1.30 pm

Completion of studies: career tips & visa information

Thursday 22 October 2.30 – 4.30 pm

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SCIENCE | TECHNOLOGY | INNOVATION | BUSINESS | DESIGN 6

Professional communication skills for the workplace

Thursday 29 October 2.30 - 4.30 pm

Professional job search intensive

Wednesday 25 November 9.30 – 1.30 pm

Business insight industry visit

Friday 27 November 9.30 – 12.30 pm

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International Student Job Club

If you are looking for a part time / casual job or professional employment, join our Job Club to get support, share ideas and network

Come along to our informal fortnightly meetings to:

Find out who is hiring & share job leads Get advice on job search strategies Update your job search tool kit Learn about Swinburne support services Hear from guest speakers Support each other

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Semester 2 Job Club Dates

11.30 – 12.30 pm Monday 19 October in BA602

12.30 – 1.30 pm Thursday 5 November in BA606

11.30 – 12.30 pm Tuesday 24 November in BA602

No need to register – just come along

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Today’s Agenda

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Part 1 – 30 mins

- Interview preparation

- Techniques to enhance interview performance

- Typical interview questions

- Tips to create a positive impression post interview

Part 2 – 45 mins

- Meet the recruiters

- Interview practice in small groups with professional recruiters

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Interviews – the next step to success

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Being asked to attend an interview generally means you have made it to the next step of the selection process – you are one step closer to winning that job!

You have to make the most of the of the opportunity to tell your story in person and continue to market yourself as the ideal candidate

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Purpose of the interview

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The employer’s objective: to attract and appoint the best

applicant for the organisation.

They want to assess:

Can you do the job?

Will you do the job?

Will you fit in?

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Feedback from graduate recruiters on common interview mistakes

- Lack of preparation

- Unprofessional personal presentation

- Lack of career direction clarity

- Oversharing information / not focussed

- Not understanding the organisation or role

- Poor communication and interpersonal skills

- Not being able to provide relevant examples of experience and skills that fit selection criteria

- Focussing too much on the future career opportunities not the job

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Interview skill issues faced by international students

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Cultural differences

Interviewers expect open & direct answers to questions

Need to talk about your achievements with a positive, marketing focus – some cultures emphasize modesty & humility

Body language needs to be open

Eye contact needs to be maintained

Communication skills

English may be your second language – focus on speaking slowly & clearly

Focus on the benefits of your foreign language skills

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Demonstrate your commitment to a career in Australia

Be very clear about your visa status and work rights

Reassure the interviewer by having all the necessary documentation

www.border.gov.au/about/corporate/information/fact-sheets/45temp-graduate485

http://www.border.gov.au/about/corporate/information/fact-sheets/45temp-graduate485

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In addition to the standard employee - you can offer:

- Bi-cultural / bi-lingual advantage

- Latest industry developments and insights from overseas

- Provide ‘intelligence’ – assist employers to understand new markets and tap into different networks

- Import & export opportunity focus

International students have unique value

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Types of interviews

Group

Group Assessment

Centre Telephone

Behavioural

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Panel

1:1

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In 2013, on average more than 10 of the following techniques were used

to assess graduates’ suitability

• Behavioural Interviews: 88%

• Panel Interviews: 81%

• Reference Checks: 71%

• Telephone screening: 63%

• Aptitude tests: 67%

• Group Interviews: 56%

• Background checks: 57%

• Personality questionnaires: 43%

• Written exercises: 34%

The AAGE Employer Survey 2014

• Case studies: 31%• Medical assessments:

31%• Role plays: 9%• Emotional intelligence

assessment: 14%• In-box exercises: 8%• Social events: 22%• Video interviews: 14%

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Steps to interview successBefore the interview

- Consider what qualifications, skills and experience the interviewer is seeking

- Research yourself and your audience

- Be clear about what you have marketed to the employer on paper and how you are going to demonstrate those skills

- Review different types of interview questions & practice answering them

- Prepare your own questions

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Interview preparation cont’d

> Research the interview venue – parking, transport timetables

> Know the names, pronunciation and job titles of the interviewers. Be aware of any latest initiatives.

> Decide on professional dress / grooming – ask for an opinion (avoid jingly jewellery, chipped nail-polish, scuffed shoes, go easy on perfume/aftershave, avoid eating spicy food, smoking etc before the interview)

Have your paperwork ready – resume, references, awards, academic transcript, referee details, portfolio of work

> TURN OFF YOUR PHONE!!

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Steps to interview success

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Presentation – First Impressions

http://www.youtube.com/watch?v=8rPNTBIvtn4

Swinburne Interview skills

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What has the greatest impact?

1. Words

2. Voice/Tone

3. Body Language

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- Rapport building / ice breaker discussion

- Overview of role and company

- Getting to know you and your story

- Behavioural questions: preset questions often based on the selection criteria.

- Your questions

- The close / the next steps

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Typical structure of an interview

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Performance

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- Review the key selection criteria and understand the skills- that are essential or desirable for the job

- Prepare examples

- Practice responding to questions

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Your performance during an interview

DO…

Be yourself. Speak clearly and enthusiastically about your experiences and skills. Be professional, but don’t be afraid to let your personality shine through.

Be a good listener. There is nothing worse than asking a question at the end of the interview that the employer has already talked about.

Be positive. Don’t talk about your bad feelings or give excuses about a negative experience. Instead, focus on stating positive facts and lessons learnt from your experiences.

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DO…

Be clear about what you have to offer

Anticipate questions

Prepare thoroughly (preparation and practice is key!)

Answer the question asked

Have the question clarified if not clear

Project confidence and enthusiasm

At the end of the interview thank the interviewer for their time – make a positive final impression

Your performance during the interview

http://mpavending.com.au/images/images_tick.gif

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Your performance during the Interview

DON’T…

x Answer questions with a simple yes or no, you need to elaborate whenever possible. On the other hand don’t over answer questions, there needs to be a balance – keep under 2 minutes

x Be overbearing, conceited or a know it all, on the other hand you can’t be too modest. There needs to be balance

x Make derogatory remarks about your present or former employer, manager or lecturer, it makes YOU seem negative, a gossip and potentially difficult to get along with.

x Limit the questions you ask the interviewer to those about remuneration (salary, holidays, bonuses, etc). You don’t want to give the impression you are only interested in your needs, not those of the employer

x Lie / provide incorrect information

Swinburne Interview skills

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Structuring answers to commonly asked questions

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Steps to interview successBehavioural questions

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Past behaviour is the best predictor of future performance

Situation – where you were

Task – what was asked of you

Describe the situation that you were in or the task that you needed to accomplish.

Action – you tookDescribe the action you took and be sure to keep the focus on you.

Result – you achievedWhat happened? How did the event end? What did you accomplish? What did you learn? Were there any obstacles that you faced?

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- Describe a recent work or study-related problem. Tell me about the action you took to solve the problem. What was the outcome?

- Tell me about a time when you had to work as part of a team and you had a team member who wasn’t being very cooperative or productive. What did you do to help rectify the situation? What was the result?

- Tell me about a time when you effectively led a group? How did you do this? What was the result?

- Tell me about a time when you failed to complete a project on time, despite your best efforts. What did you do to fix the situation? What was the outcome?

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Sample behavioural questions

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Performance

The STAR technique in action

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http://www.youtube.com/watch?v=TJH8w540MzA

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Tell me about yourself…

TIPS:

> “Tell me about yourself” does not mean tell me everything. Keep your response professional – answer with your “Profile Statement”.

> Keep your answer to under 2 minutes

If answered with care, your response should compliment the interviewers needs as well as support your application.

This is a question you should definitely be prepared to answer as opposed to attempting to “wing it”.

> Don’t assume that the interviewer will be able to join all the dots to make sure the interviewer understands how your experiences are transferable to the current position.

Swinburne Tell me about yourself … a good answer

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> At the end of the year, I will graduate with a Bachelor of Information Technology from Swinburne University with a distinction average. I have particularly enjoyed the networking aspect of the course.

> I have also been working in the customer service industry for 3 years as a Sales Consultant with IT focus, a big computer sales company. Some of my duties have involved …

> One reason I enjoy this role, and the challenges that go with it, is the opportunity to connect with a wide range of people. Just recently, I exceed my sales budget by 30%.

> Throughout my studies and experience I have demonstrated that my real strengths are my attention to detail, ability to solve problems and my natural capacity to build effective customer relationships.

> What I am looking for now is an opportunity to gain exposure to business analysis and projects in a company that value IT and sees it as business partner.

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Other typical interview questions

Ice-breakers / background information

- Why have you applied for this role?

- What is your preferred type of role?

- What do you want to gain from your placement?

Resume information

- I noticed in your resume that you have experience in X. Tell us some more about that.

- Your resume says you studied X. How will that help you in this role?

Awareness of the organisation

- Why do you want to work for us?

- What do you know about our organisation?

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Motivation and career orientation

- Why did you choose this career?

- How do you stay knowledgeable about this industry?

- Where do you see yourself in 5 years time?

Self-awareness

- What are your strengths and weaknesses?

- What will you bring to the organisation?

Hypotheticals or scenarios

- How would you deal with an angry customer on the phone? Why would you take this approach?

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Steps to interview successPerformance in phone/video interviews

- Treat the interview as though it’s a face-to-face interview

- Prepare thoroughly

- Take the call in a quiet room

- Use a reliable phone and network

- Ensure your equipment is working

- Pay attention to your tone

- Be ready to answer salary and availability questions

- Have a cheat sheet in front of you together with your resume

- Listen carefully and stay focussed

- Ensure your appearance is professional

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Steps to interview success

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Questions for the interviewer BRAINSTORM

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Post interview follow-up

- Consider sending a thank you email to the interviewers thanking them for their time and to reinforce your interest

- Take the time to reflect on your performance

- If you were unsuccessful, politely ask for feedback

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Swinburne Meet the recruiters

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Emma Grant

Steve Webber

James Muskett

Mirleen Chinnery

Swinburne Practice protocols

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Room 421 Hudson

Room 424 Dixon

Form groups:

- Maximum 7 students per group

- By study discipline

Swinburne Practice sessions

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Time frame approx 30 mins

Recruiters will:

- - ask some common interview questions

- - provide constructive feedback on what was answered well & where appropriate some suggestions for improvement

- - body language / eye contact

- - confidence

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