STRATEGICTECHNOLOGYCONFERENCE

T E N N E S S E E B A N K E R S A S S O C I A T I O N

APR I L 9 & 10 , 2015EMBASSY SU ITES HOTEL/CONFERENCE CENTER

MURFREESBORO, TN

2014-2015 TECHNOLOGY COMMITTEE

Cummings

Chairman: Jeff Cummings, Vice President IT/Operations, The Hardin County Bank, Savannah, TNMarcie Angle, Business Development, LBMC, Brentwood, TNDustin Atkins, FirstVice President/Chief Operating Officer, First Peoples Bank of East Tennessee, Madisonville, TN

Joe Atnip, Sales Engineer, Concept Technology, Inc, Nashville, TN Denise Cobb, Executive Vice President/Chief Operations & Technology Officer, FSG Bank, NA, Chattanooga, TNRandy Dover, Vice President/Information Technology Officer, Cornerstone Community Bank, Chattanooga, TNSteve DuPerrieu, Director of Product Management, Computer Services, Inc, Paducah, KYLee McCollum, Vice President, Commercial Bank & Trust Co, Jackson, TN Curtis Miller, Vice President/Information Technology, Heritage Bank, Hopkinsville, KYJodi Moore, Senior Account Executive, Federal Reserve Bank of Atlanta, Nashville, TNThomas Payne, PhD, Dean, Tennessee Technological University, Cookeville, TNKathy Perdue, Assistant Vice President of Information Technology, Progressive Savings Bank, Jamestown, TNGina Pruitt, Member-in-Charge, Information Systems Assurance & Consulting Services, Kraft CPAs PLLC, Nashville, TNJason Redd, Chief Financial Officer, Southern Community Bank, Tullahoma, TNJay Rinehart, Chief Operations Officer, Citizens Bank of Lafayette, Lafayette, TNCerone F. (Cy) Sturdivant, Managing Consultant, BKD, LLP, Nashville, TN Aaron Tyler, Senior Vice President/IT Manager, American Trust Bank of East Tennessee, Knoxville, TN

EXHIBITOR SHOWTechnology exhibits will be on display all day on Thursday, April 9, in Mirabella A-E Ballroom, with continental breakfast, all coffee breaks, lunch, and the exhibit closing reception set up in the Exhibit Hall. Please make time to visit with exhibitors during the day to see new products and hear about the latest technologies. Don’t forget to complete your exhibitor card with initials from each booth to be eligible for prizes to be awarded during the reception.

STRATEGICTECHNOLOGYCONFERENCE

APRIL 9 & 10 , 2015EMBASSY SU ITES HOTEL/CONFERENCE CENTER

MURFREESBORO, TN

WHO SHOULD ATTEND

AGENDA – THURSDAY, APRIL 97:30 am Registration – Mirabella Foyer

Pocket Agenda sponsored by National Payment Systems, Greenbrier, TNMobile App sponsored by Ellsworth Systems, LLC, Franklin, TNContinental Breakfast/Exhibits Open – Mirabella A-E, Exhibit Area

8:30 am General Session / Call to Order – Mirabella FJeff Cummings, Vice President IT/Operations, The Hardin County Bank, Savannah, TN

8:45 am Rocky Top This! The 2015 Fin-Tech-Mobi-Pay Report . . .Lee Wetherington, AAP, Director of Strategic Insight, ProfitStars, a division of Jack Henry & Associates, Inc, Valdosta, GAWhy is Apple Pay a safe bet short term but worrisome long term? Why will EMV increase card fraud in the US? Will the cost of card tokenization be covered by the fraud savings? What’s the difference between multi-channel, cross-channel, and omni-channel digital banking? What’cha reckon all this means? Lee Wetherington’s fixin’ to tell ya.

10:15 am Break – Mirabella A-E, Exhibit Area

10:45 am Malware, Mules, & Money: The Mobile EditionSteve Stasiukonis, President, Secure Network Technologies, Inc, Syracuse, NY

Financial crimes using the internet have increased dramatically. The use of crime-ware applications like Zeus,

CEOs, senior operations officers, senior department heads, IT directors, and anyone responsible for making technology decisions within your institution.

Wetherington

Stasiukonis

Phoenix, Spy-Eye, and Citadel have reaped havoc against banking institutions and their customers. Stasiukonis, one of the foremost security consultants from Secure Network, will explain how these applications in combination with social engineering and hacking techniques are leveraged against you and your bank. The presentation will cover actual cases that involved these applications and explain in detail how the crimes were committed. Additional content includes: • What is the crime-ware tool kit composed of • How the crime-ware kit delivers the malware needed to

infiltrate systems • How spam and phishing e-mails can lead to identity

and financial loss • How the compromised systems are tracked by the

hacker • How authentication controls of the victim are

compromised • How compromised authentication is used to move

money • How money mules are recruited • How money mules collect and transfer stolen funds • How to contain a malware within your environment

through process and technical controls like sandboxing • What you need to know to not become a victim

Noon – Lunch – Mirabella A-E, Exhibit Area1:15 pm

1:15 – Concurrent Workshops2:25 pm Workshop 1 – Executive Track – Cambridge AB

Growing the Bank with Mobile: The Bottom Lineon Risks & RewardsLee Wetherington, AAP, Director of Strategic Insight, ProfitStars, a division of Jack Henry & Associates, Inc, Valdosta, GAMobile, mobile, mobile . . . according to a recent American Banker poll, 68 percent of bank executives report spending more on mobile banking this year, and 20 percent of banks are increasing their mobile investments by more than 50 percent. What’s driving this mobile surge? Join Wetherington for a candid breakdown of the costs, benefits, risks, and rewards and learn why and how your bank peers are leveraging mobile to drive growth.

Wetherington

Workshop 2 – Technical Track – Oakleigh AMobile Device Management: How Bankers Handle MDM in the Real World!Moderator: Thomas Payne, PhD, Dean, Tennessee Technological University, Cookeville, TNPanel: Joe Atnip, Sales Engineer, Concept Technology, Inc, Nashville, TN; James Bock, IT Officer, Community Bank & Trust, Ashland City, TN; and Judy Long, Chief Operating Officer, First Citizens National Bank, Dyersburg, TNTo be responsive to internal and external customers, bank managers, employees, and directors have an increasing need to use their mobile devices. The desire for convenience and responsiveness has posed a challenge to technology managers concerned about IT security. If you and your institution are caught in the middle of the “convenience versus security” struggle, you will not want to miss this interactive session on mobile device management and see a demonstration of one way banks can tackle this challenge.

2:25 pm Break – Mirabella A-E, Exhibit Area

2:45 – General Session – Mirabella F3:55 pm Emerging Cyber Threats Targeting Financial

Institutions: Why Would Trans National Criminal Enterprises Want to Target My Bank?Scott Augenbaum, Special Agent, Federal Bureau of Investigation—Memphis Region, Nashville, TNIs information technology a strategic asset to an organization or is it a liability? Are organizations taking the necessary precautions to keep their information infrastructure secure from cyber criminals? As organizations implement new information technologies without fully understanding the associated risks, they become susceptible to being the victim of cybercrime. The faceless nature of cybercrime and global interconnectivity allow transnational organized criminal enterprises, foreign intelligence services, and hacktivist groups

Augenbaum

Payne

Atnip

Long

THANK YOU TO OUR SPONSORS

Crowell & Crowell, PLLCFranklin, TNExhibit Closing Reception, April 9

National Payment SystemsGreenbrier, TNPocket Agenda

The Nexus Group, IncNashville, TNContinental Breakfast, April 10

Ellsworth Systems, LLCFranklin, TNMobile App

to target US businesses. When some of the largest organizations in the United States fall victim to data breaches, it should be a wakeup call to all organizations that the highest priority needs to be securing their information infrastructure from cyber criminals. Augenbaum, through the Nashville Chapter of InfraGard, has formed a chief information security officers advisory group to share intelligence and collaborate with subject matter experts to combat the emerging threat of cybercrime.

3:55 Break – Mirabella A-E, Exhibit Area

4:15 – Concurrent Workshops5:25 pm Workshop 3 – Executive Track – Cambridge AB

In-House or Outsourcing: Thoughts in a Connected WorldTrent Fleming, President, Trent Fleming Consulting, Germantown, TNMany community banks moved to in-house systems beginning in the early 1980s. Such systems were simple to operate and offered highly functional software relative to the mostly basic outsourced systems then available. Move forward 25 years . . . and highly functional software is available as an outsourced option. In the interim, platform and delivery systems became more complex, placing an increasing burden on bank staff. Is the move to outsourcing inevitable? If so, what are the challenges of managing an outsourced environment? Participants will gain a clear understanding of operational, regulatory, and contractual issues, whether outsourcing core, ancillary, or network management functions.

Workshop 4 – Technical Track – Oakleigh ASocial Engineering Tool Kit: How to Defeat Bank Security Controls Steve Stasiukonis, President, Secure Network Technologies, Inc, Syracuse, NYBanks have seen a marked rise in social engineering, tactics that often result in unauthorized information gathering, fraudulent access, and, ultimately, security breaches. Stasiukonis, one of the foremost experts in this field, will share insights into how fraudsters can gain entry to your physical premises, and, eventually, to your data networks. Learn what you can do at the branch level to remain alert to damaging attacks that can jeopardize your institution.

5:30 – Exhibits Closing Reception/Door Prizes6:30 pm – Mirabella A-E, Exhibit Area

Sponsored by Crowell & Crowell, PLLC, Franklin, TN

Stasiukonis

Fleming

FRIDAY, APRIL 108:00 am Registration – Mirabella Foyer

Continental Breakfast – Mirabella FSponsored by The Nexus Group, Inc, Nashville

8:30 am General Session / Call to Order – Mirabella FJeff Cummings, Vice President IT/Operations, The Hardin County Bank, Savannah

8:45 am Examiner’s Roundtable – Cybersecurity, Third-Party Management, Incident Response, and Other Key Topics

Moderators: Gina Pruitt, Member-in-Charge, Information Systems Assurance & Consulting Services, Kraft CPAs PLLC, Nashville, TN; and Cy Sturdivant, Managing Consultant, BKD, LLP, Nashville, TNPanelists: Tony DaSilva, Supervision and Regulation Senior Technical Expert, Federal Reserve Bank of Atlanta, Atlanta, GA; Linda Finck, IT Examiner and IT Subject Matter Expert, Dallas Region, Federal Deposit Insurance Corporation, Nashville, TN; Robert W. Hurd, Southern District Lead IT Expert, Office of the Comptroller of the Currency, Dallas, TX: and Clyde McClaran, Program Administrator, Bank Training Director, Tennessee Department of Financial Institutions Bank examiners have now completed their initial cybersecurity assessment pilot program. This session will address initial observations and what we can expect as we move forward. We will discuss potential changes to the FFIEC guidance as well as what to expect from your IT exam reviews going forward. In addition, the panel will cover how to monitor and manage third parties and the expectations you should have of them related to cybersecurity and protection of your customer data. Finally, the panelists will address the role of incident response, monitoring, business continuity planning, data sharing, and involvement of your board in cybersecurity risk management.

Pruitt

Sturdivant

DaSilva

Finck

Hurd

McClaran

DOWNLOAD THE 2015 STRATEGIC TECHNOLOGYMOBILE EVENT APPEnjoy custom schedules, program maps, speaker bios, and extended information about this year’s program!USE REDEEM CODE: STRATEGIC15

To learn more, visit: www.guidebook.com/g/2015StrategicTechConference

Sponsored By:

10:00 am Break

10:15 am Moving at the Speed of Digital: Next Generation BankingJackson Hataway, PhD, Senior Consultant, Strategic Arts & Sciences, Eugene, ORFinancial institutions can no longer rely purely on brick-and-mortar to connect with and engage consumers—they have to insert themselves into a world that is dominated increasingly by digital screens and constant digital connectivity. The online and offline worlds are blending together in a way that is altering how consumers select products and services, determine service quality, share their experiences, and make purchases. For banks, this disruption has resulted in an industry filled with new competitors—some of whom have never before been in the financial landscape. Big data, social, and mobile aren’t just buzzwords—they’re key elements of building digital financial institutions that are prepared to meet the demands of consumers with greater expectations of “free” financial services delivered in seamless, intuitive, and secure forms.In this enlightening and energetic presentation, Jackson Hataway will dive deeply into the digital trends driving the financial industry and the strategies that winning financial institutions will need to rely upon to remain relevant in the next decade and beyond. Using state-of-the-art examples from the industry and his work with high-tech clients like Microsoft and Adobe, Hataway will demonstrate how innovation is creating real opportunity for banks to capture consumers and grow service relationships in new and powerful ways.

11:30 am Closing Comments/Adjourn

2015 SENIOR IT/OPERATIONS OFFICER FORUMS TBA Barrett Training Center, Nashville, TNSession 1: April 2Session 2: July 17Session 3: November 13

The information technology and operations areas of banking carry some of the greatest risk to your organization. Critical issues are constantly evolving, and it is imperative for persons responsible for these areas in your institution to stay abreast of current issues, requirements, and changes. With the assistance of a facilitator, these forums provide a platform for participants to network and find answers, solutions, and best practices to common problems and matters of concern.

To request moreinformation, contact: Debbie Bricklesdbrickles@TNBankers.orgTennessee Bankers Association800/964-5525 or 615/244-4871

Hataway

CONTINUING EDUCATION CREDITAttendants qualify for 10 hours of Continuing Professional Education (CPE) credit in the area of Business Management and Organization. In accordance with the standards of the National Registry of CPE

Sponsors, CPE credits have been granted based on a 50-minute hour. For more information regarding administrative policies or complaints, please contact our offices at 615/244-4871.Tennessee Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.º

This program has not been pre-approved for ICB CE credits. Attendants who require ICB credits should go to www.aba.com/Training/ICB/Pages/membercereview.aspx for further instructions.

For additional continuing education credit information, call the TBA edu-cation department at 800/964-5525 or 615/244-4871.

GENERAL INFORMATIONAttire: Business casual attire is appropriate for all TBA programs. Because of temperature variations in meeting rooms, please bring a sweater or jacket for your comfort.Program Availability: Due to hotel guarantees and material production, reservations received less than 5 business days before the program will be subject to space and material availability.

Cancellation Policy: Cancellations received in the TBA office 5 busi-ness days prior to the scheduled program will be refunded in full. Due to commitments with hotels, cancellations received less than 5 business days prior to the scheduled program are not refundable. Substitutions are welcome. Registrants who do not attend the program or send a substitute will be responsible for the entire registration fee.

Special Needs: If you have a special need that may affect your participation in this program, or special dietary requests, please send TBA a statement re-garding any special needs at least 10 days before the program. We will contact you to discuss accommodations.

ADDITIONAL INFORMATION Advanced Preparation: No advanced preparation required for this program. Prerequisites: Some knowledge of the IT function within the institution. Program Level: This conference program is on the intermediate level, and workshops are divided into executive and technical tracks.Delivery Method: Group-Live

STRATEGICTECHNOLOGYCONFERENCE

HOTEL INFORMATIONThe conference will be held at the Embassy Suites Hotel/Conference Center, located at 1200 Conference Center Boulevard, Murfreesboro, TN. The Embassy Suites is adjacent to the Avenue Murfreesboro lifestyle center, featuring the area’s best restaurants and shops. All rooms are suites, and the group rate includes a complimentary cooked-to-order breakfast every morning, as well as a nightly manager’s reception. The hotel also has an indoor pool and a fully equipped fitness center.The hotel is holding a block of rooms on a first-come, first-served basis at a special group rate of $141 single/double. The deadline for making reservations at the special group rate is midnight on Wednesday, March 18. All remaining rooms in the room block that have not been reserved will be released to the general public after March 18, and the Embassy Suites may honor the group rate at its discretion after that date. When the allotted room block is sold, room rates will return to standard prices on a space-available basis, even if it is before the March 18 deadline.Please make your overnight arrangements early to assure you receive the special TBA rate. To make your reservations, please call the hotel directly at 615/890-4464 and ask for the Tennessee Bankers Association Technology Conference block of rooms to qualify for the special group rate.

REGISTRATION INFORMATION

The fee includes instructional materials, continental breakfast, and refreshment breaks on both days and lunch and reception on Thursday. Please register early. Day-of-program registrants will be assessed a $50 late registration fee. The team discount is not available to day-of-program registrants. No written confirmation of seminar registration will be sent from the TBA.Participation in TBA programs is limited to members, associate members, and nonmembers from an eligible membership category at applicable member or nonmember rates.For more information about this conference, please contact: Susan Taylor, CMP - srtaylor@TNBankers.org Senior Vice President of Professional DevelopmentTennessee Bankers Association615/244-4871 or 800/964-5525 or visit our website at www.TNBankers.org.

Team Discount: A discount of $25 per person is available for multiple registrations from the same institution, after the initial registration. Only the first registrant from your institution pays the full fee. To be eligible for the team discount, you must register all your attendants at the same time in advance.

Members / Associate Members Nonmembers

Early Registration $400 $800

Each additional person/same institution $375 $775

Early registration deadline is March 25.

Registration $430 $830

Each additional person/same institution $405 $805

All Day-of-Program $480 $880

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