Telekom Malaysia | Malaysia's Convergence …...We will attempt to solve your problem via...
Transcript of Telekom Malaysia | Malaysia's Convergence …...We will attempt to solve your problem via...
We will attempt to solve your problem via over-the-phone troubleshooting. If ‘On Site Support’ or ‘Equipment Replacement’ is required, we will get your confirmation and consent before we proceed.
Free equipment replacement when you choose to renew your service contract with us.
Hassle free: Qualified experts will visit your premise to ensure that your TM service is properly setup so you can enjoy the best experience that TM has to offer. All with just one phone call!
TM certified equipment offers the best experience:
Enjoy the best broadband performance at your
premise with the right equipment, all certified by TM.
THE BENEFITSFREE
ON SITE SUPPORT & EQUIPMENT REPLACEMENT
Call TM Contact Centre when you have a problem with your TM service. *You can also visit any TMpoint outlets.
'On Site Support' at your premise within 24 hours or next business day after appointment confirmed, depending on the issue.
HOW TO ENJOY ON SITE SUPPORT & EQUIPMENT REPLACEMENT
A copy of the RAF will be sent to you via email.
BIL TELEFON & MULTIMEDIA
*RAF : Restoration Acceptance Form
Restoration complete!
If there are charges incurred it will be reflected in your next bill. Reminder: Please do not pay cash to the ‘On Site Support’ team.
RM
We’re updating our 'On Site Support' and 'Equipment Replacement' policy to serve you better and make life easier.
On Site Support‘On Site Support’ is when a TM technical team is sent
to your premise to provide technical support or to
rectify problems with your TM service. Depending on
the cause of the problem, there may be a fee of RM53
(incl. GST) for ‘On Site Support’ service.
Equipment Replacement
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In the event of your TM equipment is faulty and your
warranty period is over, or due to improper usage, you may
choose either:
CONTRAC T
RENEW
WHAT IS IT?
You acknowledge that job has been completed to your satisfaction by signing the RAF.
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Have the faulty equipment replaced for free by renewing your service contract
To purchase TM certified equipment, direct from the ‘On Site Support’ team
For help or more info connect with us via: FB.com/EveryoneConnects Twitter.com/TMConnects Call 100
ON SITE SUPPORT & EQUIPMENT REPLACEMENT
THE EQUIPMENT
SERVICE
Streamyx / Business Broadband
EQUIPMENT TYPEApplicable For one off Payment
Applicable for renewal Service contract
WARRANTY(12 months)
Splitter
HyppTV Remote Control
Modem
DECT Phone
HyppTV Set Top Box
No
No
Yes
Yes
Yes
TM Phone /Fixed Line
UniFi
Single Line Telephone
DECT Phone
HyppTV Remote Control
Residential Gateway (Modem)
DECT Phone
HyppTV Set Top Box
Yes
Yes
No
Yes
Yes
Yes
For help or more info connect with us via: FB.com/EveryoneConnects Twitter.com/TMConnects Call 100