1. HyppTV Jumbo Pack - Telekom Malaysia | Malaysia's ... not included in the pack on ala carte...

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HyppTV Packs 1 1. HyppTV Jumbo Pack 1.1. What is HyppTV Jumbo Pack? HyppTV Jumbo Pack is a package that offers both UniFi VIP and Streamyx (4mbps & 8mbps) subscribers a bundle of selected 31 Premium Channels and 6 Video On Demand (VOD) at a low price of RM63.60 per month. 1.2. Who is eligible for this HyppTV Jumbo Pack? This pack is eligible to new and existing both UniFi VIP and Streamyx (4mbps & 8mbps) subscribers. 1.3. When will the HyppTV Jumbo Pack be available? The HyppTV Jumbo Pack is available to eligible subscribers starting from 15th January 2015. 1.4. How much is the price for this pack? This pack is priced at RM63.60 per month for a minimum of twelve (12) months contract. 1.5. How will you charge us? New UniFi VIP & Streamyx (4mbps & 8mbps) Subscribers For new UniFi VIP & Streamyx (4mbps & 8mbps) Subscribers, you can opt-in anytime during your 30-days free viewing period. The 12 months contract will only begin after your 30 days Premium Channel free viewing period has ended. Existing Unifi VIP & Streamyx (4mbps & 8mbps) subscribers For existing Unifi VIP & Streamyx (4mbps & 8mbps) subscribers who have never subscribed to any Premium Channels , an auto-recurring charge of RM63.60 will be reflected in your bill starting from the date of subscription. Please take note that by opting in to the HyppTV Jumbo Pack, you will be subjected to a monthly recurring charge over a period of twelve (12) months. For existing Unifi VIP & Streamyx (4mbps & 8mbps) Subscriber with existing HyppTV Premium Channels subscriptions , the subscription to the HyppTV Jumbo Pack will commence from the opt-in date for a period of twelve (12) months. The subscription to the existing Premium Channels that are included within HyppTV Jumbo Pack will be automatically deleted once the subscriber has subscribed to HyppTV Jumbo Pack. However, no rebates will be provided for the above mentioned subscribed Premium Channels. Please take note that by subscribing to HyppTV Jumbo Pack, you will be subjected to a monthly recurring charge of RM63.60 over a period of 12 months.

Transcript of 1. HyppTV Jumbo Pack - Telekom Malaysia | Malaysia's ... not included in the pack on ala carte...

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1. HyppTV Jumbo Pack

1.1. What is HyppTV Jumbo Pack?

HyppTV Jumbo Pack is a package that offers both UniFi VIP and Streamyx (4mbps & 8mbps)

subscribers a bundle of selected 31 Premium Channels and 6 Video On Demand (VOD) at a low price of

RM63.60 per month.

1.2. Who is eligible for this HyppTV Jumbo Pack?

This pack is eligible to new and existing both UniFi VIP and Streamyx (4mbps & 8mbps) subscribers.

1.3. When will the HyppTV Jumbo Pack be available?

The HyppTV Jumbo Pack is available to eligible subscribers starting from 15th January 2015.

1.4. How much is the price for this pack?

This pack is priced at RM63.60 per month for a minimum of twelve (12) months contract.

1.5. How will you charge us?

New UniFi VIP & Streamyx (4mbps & 8mbps) Subscribers

For new UniFi VIP & Streamyx (4mbps & 8mbps) Subscribers, you can opt-in anytime during

your 30-days free viewing period. The 12 months contract will only begin after your 30 days

Premium Channel free viewing period has ended.

Existing Unifi VIP & Streamyx (4mbps & 8mbps) subscribers

For existing Unifi VIP & Streamyx (4mbps & 8mbps) subscribers who have never

subscribed to any Premium Channels, an auto-recurring charge of RM63.60 will be

reflected in your bill starting from the date of subscription. Please take note that by opting in

to the HyppTV Jumbo Pack, you will be subjected to a monthly recurring charge over a

period of twelve (12) months.

For existing Unifi VIP & Streamyx (4mbps & 8mbps) Subscriber with existing HyppTV

Premium Channels subscriptions, the subscription to the HyppTV Jumbo Pack will

commence from the opt-in date for a period of twelve (12) months. The subscription to the

existing Premium Channels that are included within HyppTV Jumbo Pack will be

automatically deleted once the subscriber has subscribed to HyppTV Jumbo Pack. However,

no rebates will be provided for the above mentioned subscribed Premium Channels. Please

take note that by subscribing to HyppTV Jumbo Pack, you will be subjected to a monthly

recurring charge of RM63.60 over a period of 12 months.

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1.6. How do I sign up / subscribe to this package?

You may subscribe to the package via any of the following methods:

EPG purchase via Interactive application

Click i button on your remote control to access interactive application/ channel, select HyppBuzz

and select HyppTV Package and follow the instructions accordingly.

MyUniFi Portal

Go to UniFi Self Care (http://occ.unifi.my) and login and follow the instructions accordingly.

TMpoint

Visit selected TMpoint outlets currently in the UniFi & Streamyx (4mbps/8mbps) coverage areas.

Please check www.unifi.my for the latest list of outlets.

TM UniFi Call Centre

You may call our TM UniFi Call Center at 100.

TM Streamyx Call Centre

You may call our TM Streamyx Call Centre at 100

Resellers

TM’s appointed / authorized resellers.

1.7. What are the channels offered in this package?

FREE CHANNELS

1. 1News Channel

2. 8TV

3. Australia Network

4. Bernama TV

5. Bloomberg TV

6. Channel NewsAsia

7. DW

8. Euronews

9. Hikmah

10. Luxe TV HD

11. NHK World TV HD

12. NTV7

13. Parlimen Channel

14. Travel Channel HD

15. TV Al Hijrah (HD)

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16. TV Direct Showcase

17. TV1

18. TV2

19. TV3

20. TV9

21. Capital TV

PREMUIM CHANNELS

Sport

1. ASTRO Super Sport HD

2. ASTRO Super Sport2 HD

3. HyppSports HD

4. HyppSports HD 2

5. HyppSports HD 3

6. HyppSports HD 4

7. MUTV (HD)

News

1. Al Jazeera

Kids

1. BabyFirst

2. CBeebies

3. Nick Jr.

4. Boomerang HD

5. Dreamworks HD

Movie

1. Cinema World HD

Lifestyle

1. BBC Lifestyle

2. Nat Geo People HD

3. Outdoor Channel HD

Factual

1. BBC Earth HD

General Entertainment

1. Ch M HD

2. Channel [V] International HD

3. Comedy Central HD

4. FOX Crime HD

5. iConcerts HD

6. MTV Live HD

7. RTL CBS Entertainment HD

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8. RTL CBS Extreme HD

9. Syfy HD

10. Universal Channel HD

11. Warner TV (HD)

VIDEO ON DEMAND (VOD)

1. FriedChillies Food

2. Hypp Dino (Kids Dino)

3. HyppSports HD On Demand

4. Comedy Central HD On Demand

5. Cinema World HD On Demand

TM reserves the rights to replace and add the number of HyppTV Premium Channels in this pack.

Premium Channels under this pack are pre-determined and cannot be changed to other Premium

Channels.

1.8. When will TM stop offering HyppTV Jumbo Pack to Unifi VIP & Streamyx (4mbps/8mbps)

subscribes?

Currently, there is no end date for this package offering. However TM holds the right to stop offering this

package at any date deemed necessary.

1.9. When can I start enjoying HyppTV Jumbo Pack?

You can start enjoying HyppTV Jumbo Pack for a minimum period of 12 months starting from the 1st date

you subscribe to the pack.

1.10. Can I select my own preferred Premium Channels under this pack?

No, only pre selected Premium Channels are offered for this pack. You may subscribe to other Premium

Channels not included in the pack on ala carte basis.

1.11. What about new Premium Channels launched after 15th January 2015? Will they be included

in HyppTV Jumbo Pack?

Newly launched channels may be added into the HyppTV Jumbo Pack, if deemed suitable. TM reserves

the right to replace, add or remove the number of HyppTV Premium Channels in this package. Premium

Channels under this promotion are pre-determined and cannot be changed to other Premium Channels.

1.12. How do I subscribe to any future Premium Channel (s) not included in HyppTV Jumbo Pack?

For any future Premium Channel (s) not included in HyppTV Jumbo Pack, you need to purchase the

channel(s) separately on ala carte basis.

1.13. How can I find out more information about HyppTV Jumbo Pack?

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For more detail, please visit to HyppTV website at https://www.tm.com.my/hypptv

1.14. Is there any contract period for this pack?

Yes. A contract period of 12 months is applicable to this pack.

1.15. Can I terminate (unsubscribe) to this pack? If yes, how do I terminate?

Yes. You can terminate your HyppTV Jumbo Pack subscription via any of the following methods:

1. TMpoint

You may visit any nearby TMpoint outlets.

2. TM UniFi Call Centre

You may call TM UniFi Centre at 100.

3. TM Streamyx Call Centre

You may call TM Streamyx Call Centre at 100

1.16. Is there any penalty for early termination?

Yes. If you decide to terminate the subscription before the contract ends, early termination penalty shall

apply i.e. RM63.60 multiply the number of remaining months and the amount will be charged as a lump

sum to your bill.

1.17. How long does the termination take effect?

The termination takes automatically from the date of termination request.

1.18. What happens after my 12 month contract has ended?

You may choose to continue to subscribe to HyppTV Jumbo Pack or terminate the package at no penalty

fee. Termination of the HyppTV Jumbo Pack will only occur upon request from the subscriber via the

methods mentioned in 1.15.

2. HyppTV Aneka Pack

2.1. What is HyppTV Aneka Pack?

HyppTV Aneka Pack is a package that offers both UniFi VIP and Streamyx (4mbps & 8mbps) subscribers

a bundle of selected 7 Premium Channels and 3 Video On Demand (VOD) at a low price of RM31.80 per

month.

2.2. Who is eligible for this HyppTV Aneka Pack?

This pack is eligible to new and existing both UniFi VIP and Streamyx (4mbps & 8mbps) subscribers.

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2.3. When will the HyppTV Aneka Pack be available?

The HyppTV Aneka Pack is available to eligible subscribers starting from 15th January 2015.

2.4. How much is the price for this pack?

This pack is priced at RM31.80 per month for a minimum of twelve (12) months contract.

2.5. How will you charge us?

New UniFi VIP & Streamyx (4mbps & 8mbps) Subscribers

For new UniFi VIP & Streamyx (4mbps & 8mbps) Subscribers, you can opt-in anytime during

your 30-days free viewing period. The 12 months contract will only begin after your 30 days

Premium Channel free viewing period has ended.

Existing Unifi VIP & Streamyx (4mbps & 8mbps) subscribers

For existing Unifi VIP & Streamyx (4mbps & 8mbps) subscribers who have never

subscribed to any Premium Channels, an auto-recurring charge of RM31.80 will be

reflected in your bill starting from the date of subscription. Please take note that by opting

in to the HyppTV Aneka Pack, you will be subjected to a monthly recurring charge over a

period of twelve (12) months.

For existing Unifi VIP & Streamyx (4mbps & 8mbps) Subscriber with existing HyppTV

Premium Channels subscriptions, the subscription to the HyppTV Aneka Pack will

commence from the opt-in date for a period of twelve (12) months. The subscription to

the existing Premium Channels that are included within HyppTV Aneka Pack will be

automatically deleted once the subscriber has subscribed to HyppTV Aneka Pack.

However, no rebates will be provided for the above mentioned subscribed Premium

Channels. Please take note that by subscribing to HyppTV Aneka Pack, you will be

subjected to a monthly recurring charge of RM31.80 over a period of 12 months.

2.6. How do I sign up / subscribe to this package?

You may subscribe to the package via any of the following methods:

EPG purchase via Interactive application

Click i button on your remote control to access interactive application/ channel, select HyppBuzz

and select HyppTV Package and follow the instructions accordingly.

MyUniFi Portal

Go to UniFi Self Care (http://occ.unifi.my) and login and follow the instructions accordingly.

TMpoint

Visit selected TMpoint outlets currently in the UniFi & Streamyx (4mbps/8mbps) coverage areas.

Please check www.unifi.my for the latest list of outlets.

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TM UniFi Call Centre

You may call our TM UniFi Call Center at 100.

TM Streamyx Call Centre

You may call our TM Streamyx Call Centre at 100

Resellers

TM’s appointed / authorized resellers.

2.7. What are the channels offered in this package?

FREE CHANNELS

1. 1News Channel

2. 8TV

3. Australia Network

4. Bernama TV

5. Bloomberg TV

6. Channel NewsAsia

7. DW

8. Euronews

9. Hikmah

10. Luxe TV HD

11. NHK World TV HD

12. NTV7

13. Parlimen Channel

14. Travel Channel HD

15. TV Al Hijrah (HD)

16. TV Direct Showcase

17. TV1

18. TV2

19. TV3

20. TV9

21. Capital TV

PREMIUM CHANNELS

News

1. Astro Awani

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Lifestyle

1. Astro Oasis

General Entertainment

1. Ch M HD

2. Hypp Sensasi

3. MNC Channel

4. Sony Max

5. HyppInspirasi

VIDEO ON DEMAND (VOD)

1. Al Hijrah on Demand

2. Dunia Sinema

3. Hypp Variasi (Series - Malaysian Package)

TM reserves the rights to replace and add the number of HyppTV Premium Channels in this pack.

Premium Channels under this pack are pre-determined and cannot be changed to other Premium

Channels.

2.8. When will TM stop offering HyppTV Aneka Pack to Unifi VIP & Streamyx (4mbps/8mbps)

subscribes?

Currently, there is no end date for this package offering. However TM holds the right to stop offering this

package at any date deemed necessary.

2.9. When can I start enjoying HyppTV Aneka Pack?

You can start enjoying HyppTV Aneka Pack for a minimum period of 12 months starting from the 1st date

you subscribe to the pack.

2.10. Can I select my own preferred Premium Channels under this pack?

No, only pre-selected Premium Channels are offered for this pack. You may subscribe to other Premium

Channels not included in the pack on a-la carte basis.

2.11. What about new Premium Channels launched after 15th January 2015? Will they be included

in HyppTV Aneka Pack?

Newly launched channels may be added into the HyppTV Aneka Pack, if deemed suitable. TM reserves

the right to replace, add or remove the number of HyppTV Premium Channels in this package. Premium

Channels under this promotion are pre-determined and cannot be changed to other Premium Channels.

2.12. How do I subscribe to any future Premium Channel (s) not included in HyppTV Aneka Pack?

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For any future Premium Channel (s) not included in HyppTV Aneka Pack, you need to purchase the

channel(s) separately on a-la carte basis.

2.13. How can I find out more information about HyppTV Aneka Pack?

For more detail, please visit to HyppTV website at https://www.tm.com.my/hypptv

2.14. Is there any contract period for this pack?

Yes. A contract period of 12 months is applicable to this pack.

2.15. Can I terminate (unsubscribe) to this pack? If yes, how do I terminate?

Yes. You can terminate your HyppTV Aneka Pack subscription via any of the following methods:

1. TMpoint

You may visit any nearby TMpoint outlets.

2. TM UniFi Call Centre

You may call TM UniFi Centre at 100.

3. TM Streamyx Call Centre

You may call TM Streamyx Call Centre at 100

2.16. Is there any penalty for early termination?

Yes. If you decide to terminate the subscription before the contract ends, early termination penalty shall

apply i.e. RM31.80 multiply the number of remaining months and the amount will be charged as a lump

sum to your bill.

2.17. How long does the termination take effect?

The termination takes automatically from the date of termination request.

2.18. What happens after my 12 month contract has ended?

You may choose to continue to subscribe to HyppTV Aneka Pack or terminate the package at no penalty

fee. Termination of the HyppTV Aneka Pack will only occur upon request from the subscriber via the

methods mentioned in 2.15.

3. HyppTV Varnam Pack

3.1. What is HyppTV Varnam Pack?

HyppTV Varnam Pack is a package that offers both UniFi VIP and Streamyx (4mbps & 8mbps)

subscribers a bundle of selected 9 Premium Channels at a low price of RM31.80 per month.

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3.2. Who is eligible for this HyppTV Varnam Pack?

This pack is eligible to new and existing both UniFi VIP and Streamyx (4mbps & 8mbps) subscribers.

3.3. When will the HyppTV Varnam Pack be available?

The HyppTV Varnam Pack is available to eligible subscribers starting from 15th January 2015.

3.4. How much is the price for this pack?

This pack is priced at RM31.80 per month for a minimum of twelve (12) months contract.

3.5. How will you charge us?

New UniFi VIP & Streamyx (4mbps & 8mbps) Subscribers

For new UniFi VIP & Streamyx (4mbps & 8mbps) Subscribers, you can opt-in anytime during

your 30-days free viewing period. The 12 months contract will only begin after your 30 days

Premium Channel free viewing period has ended.

Existing Unifi VIP & Streamyx (4mbps & 8mbps) subscribers

For existing Unifi VIP & Streamyx (4mbps & 8mbps) subscribers who have never

subscribed to any Premium Channels, an auto-recurring charge of RM31.80 will be

reflected in your bill starting from the date of subscription. Please take note that by opting

in to the HyppTV Varnam Pack, you will be subjected to a monthly recurring charge over

a period of twelve (12) months.

For existing Unifi VIP & Streamyx (4mbps & 8mbps) Subscriber with existing HyppTV

Premium Channels subscriptions, the subscription to the HyppTV Varnam Pack will

commence from the opt-in date for a period of twelve (12) months. The subscription to

the existing Premium Channels that are included within HyppTV Varnam Pack will be

automatically deleted once the subscriber has subscribed to HyppTV Varnam Pack.

However, no rebates will be provided for the above mentioned subscribed Premium

Channels. Please take note that by subscribing to HyppTV Varnam Pack, you will be

subjected to a monthly recurring charge of RM31.80 over a period of 12 months.

3.6. How do I sign up / subscribe to this package?

You may subscribe to the package via any of the following methods:

EPG purchase via Interactive application

Click i button on your remote control to access interactive application/ channel, select HyppBuzz

and select HyppTV Package and follow the instructions accordingly.

MyUniFi Portal

Go to UniFi Self Care (http://occ.unifi.my) and login and follow the instructions accordingly.

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TMpoint

Visit selected TMpoint outlets currently in the UniFi & Streamyx (4mbps/8mbps) coverage areas.

Please check www.unifi.my for the latest list of outlets.

TM UniFi Call Centre

You may call our TM UniFi Call Center at 100.

TM Streamyx Call Centre

You may call our TM Streamyx Call Centre at 100

Resellers

TM’s appointed / authorized resellers via HyppTV Jumbo Pack Promo subscription form.

3.7. What are the channels offered in this package?

FREE CHANNELS

1. 1News Channel

2. 8TV

3. Australia Network

4. Bernama TV

5. Bloomberg TV

6. Channel NewsAsia

7. DW

8. Euronews

9. Hikmah

10. Luxe TV HD

11. NHK World TV HD

12. NTV7

13. Parlimen Channel

14. Travel Channel HD

15. TV Al Hijrah (HD)

16. TV Direct Showcase

17. TV1

18. TV2

19. TV3

20. TV9

21. Capital TV

PREMIUM CHANNELS

Movie

1. UTV Movies

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General Entertainment

1. Bindass Play

2. Jaya Max

3. Makkal TV

4. Polimer

5. Sony Max

6. UTV Bindass

7. Astro Vaannavill

TM reserves the rights to replace and add the number of HyppTV Premium Channels in this pack.

Premium Channels under this pack are pre-determined and cannot be changed to other Premium

Channels.

3.8. When will TM stop offering HyppTV Varnam Pack to Unifi VIP & Streamyx (4mbps/8mbps)

subscribes?

Currently, there is no end date for this package offering. However TM holds the right to stop offering this

package at any date deemed necessary.

3.9. When can I start enjoying HyppTV Varnam Pack?

You can start enjoying HyppTV Varnam Pack for a minimum period of 12 months starting from the 1st

date you subscribe to the pack.

3.10. Can I select my own preferred Premium Channels under this pack?

No, only pre-selected Premium Channels are offered for this pack. You may subscribe to other Premium

Channels not included in the pack on a-la carte basis.

3.11. What about new Premium Channels launched after 15th January 2015? Will they be included

in HyppTV Varnam Pack?

Newly launched channels may be added into the HyppTV Varnam Pack, if deemed suitable. TM reserves

the right to replace, add or remove the number of HyppTV Premium Channels in this package. Premium

Channels under this promotion are pre-determined and cannot be changed to other Premium Channels.

3.12. How do I subscribe to any future Premium Channel (s) not included in HyppTV Varnam

Pack?

For any future Premium Channel (s) not included in HyppTV Varnam Pack, you need to purchase the

channel(s) separately on a-la carte basis.

3.13. How can I find out more information about HyppTV Varnam Pack?

For more detail, please visit to HyppTV website at https://www.tm.com.my/hypptv

3.14. Is there any contract period for this pack?

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Yes. A contract period of 12 months is applicable to this pack.

3.15. Can I terminate (unsubscribe) to this pack? If yes, how do I terminate?

Yes. You can terminate your HyppTV Varnam Pack subscription via any of the following methods:

1. TMpoint

You may visit any nearby TMpoint outlets.

2. TM UniFi Call Centre

You may call TM UniFi Centre at 100.

3. TM Streamyx Call Centre

You may call TM Streamyx Call Centre at 100

3.16. Is there any penalty for early termination?

Yes. If you decide to terminate the subscription before the contract ends, early termination penalty shall

apply i.e. RM31.80 multiply the number of remaining months and the amount will be charged as a lump

sum to your bill.

3.17. How long does the termination take effect?

The termination takes automatically from the date of termination request.

3.18. What happens after my 12 month contract has ended?

You may choose to continue to subscribe to HyppTV Varnam Pack or terminate the package at no

penalty fee. Termination of the HyppTV Varnam Pack will only occur upon request from the subscriber

via the methods mentioned in 2.15.

4 HyppTV RUBY PACK

4.1. What is HyppTV Ruby Pack?

HyppTV Ruby Pack is a package that offers UniFi VIP subscribers a bundle of selected 12

Premium Chinese Channels at a low price of RM42.40 per month.

2.2. Who is eligible for this HyppTV Ruby Pack?

This pack is eligible to new and existing Unifi VIP subscribers.

4.3. When will the Pack be available?

The pack is available to eligible subscribers starting from 15 January 2013.

4.4. How much is the price for this pack?

This pack price is RM42.40 per month for a minimum of 12 months contract.

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4.5. How will you charge us?

New UniFi VIP Subscribers

For new UniFi VIP Subscribers, you can opt-in anytime during your 30-days free viewing

period. The 12 months contract will only begin after their 30 days Premium Channel free

viewing period has ended.

Existing Unifi VIP subscribers

4.5.1. For existing Unifi VIP subscribers who have never subscribed to any Premium

Channels, an auto-recurring charge of RM42.40 will be reflected in your bill

starting from the date of subscription. Please take note that by opting in to the

HyppTV Ruby Pack, you will be subjected to a monthly recurring charge over a

period of 12 months.

4.5.2. For existing Unifi VIP Subscriber with existing HyppTV Premium Channels

subscriptions, the subscription to the HyppTV Ruby Pack will commence from

the opt-in date for a period of twelve (12) months. The subscription to the

existing Premium Channels that are included within the HyppTV Ruby Pack

will be automatically deleted once the subscriber has subscribed to the

HyppTV Ruby Pack. However, no rebates will be provided for the above

mentioned subscribed Premium Channels. Please take note that by

subscribing to the HyppTV Ruby Pack, you will be subjected to a monthly

recurring charge of RM42.40 over a period of 12 months.

4.6. How do I sign up / subscribe to this package?

You may subscribe to the package via any of the following methods:

1. EPG

A. EPG purchase via Interactive application

Click ‘i' on your remote control to access interactive application / channel and choose

HyppTV Packs and follow the instructions accordingly.

2. MyUniFi Portal

Go to UniFi Self Care (http://occ.unifi.my) and login and follow the instructions

accordingly.

3. TMpoint

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Visit selected TMpoint outlets currently in the UniFi coverage areas. Please check

www.unifi.my for the latest list of outlets.

4. TM UniFi Centre

You may call our TM UniFi Center at 100 / +603-22465000 for oversea

caller.

5. Resellers

TM’s appointed / authorized resellers via HyppTV Ruby Pack Promo subscription form.

4.7. What are the channels offered in this package?

1. now International (Channel 201)

2. now Mango (Channel 156)

3. now Hairun (Channel 221)

4. SCM Legend (Channel 226)

5. TVB8 (Channel 208)

6. STAR Chinese Channel (Channel 206)

7. Channel [V] Taiwan (Channel 207)

8. RED by HBO (Channel 227)

9. SETI (Channel 209)

10. now Baogu (Channel 225)

11. chM HD (Channel 601)

TM reserves the rights to replace and add the number of HyppTV Premium Channels in this

pack. Premium Channels under this pack are pre-determined and cannot be changed to other

Premium Channels.

4.8. When will TM stop offering HyppTV Ruby Pack to Unifi VIP subscribes?

Currently, there is no end date for this package offering. However TM holds the right to stop

offering this package at any date as deemed necessary.

4.9. I have installed Unifi, but I don’t have HyppTV. How can I subscribe and enjoy

HyppTV Ruby Pack?

To enjoy the pack, you need to have your Set-Up-Box (STB) installed and activated. You may

call TM UniFi Centre at 100 / +603-22465000 for oversea caller to set an appointment for

installation.

4.10. When can I start enjoy the HyppTV Ruby Pack?

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You can start enjoying the HyppTV Ruby Pack for a minimum of 12 months starting from the 1st

date you subscribe to the pack.

4.11. Can I select my own preferred Premium Channels under this pack?

No, only pre selected Premium Channels are offered for this pack. You may subscribe to other

Premium Channels not included in the pack on ala carte basis.

4.12. What about new Premium Channels launched after 15 January 2013? Will they be

included in HyppTV Ruby Pack?

Nearly launched channels may be added into the HyppTV Ruby Pack, if deemed suitable. TM

reserves the right to replace and add the number of HyppTV Premium Channels in this package.

Premium Channels under this promotion are pre-determined and cannot be changed to other

Premium Channels.

4.13. How do I subscribe to any future Premium Channel (s) not included in HyppTV

Ruby Pack?

For any future Premium Channel (s) not included in HyppTV Ruby Pack, you need to purchase

the channel(s) separately on ala carte basis.

4.14. How can I find at more information about HyppTV Ruby Pack?

You will receive promotional newsletter via your Unifi email, and you can also check for details

from our HyppTV website.

4.15. Is there any contract period for this pack?

Yes. A contract period of 12 months is applicable to this pack.

4.16. Can I terminate (unsubscribe) to this pack? If yes, how do I terminate?

Yes. You can terminate your HyppTV Ruby Pack subscription via any of the following methods:

1. TM UniFi Centre

You may call TM UniFi Centre at 100 / +603-22465000 for oversea caller.

2. TMpoint

You may visit any nearby TMpoint outlets.

4.17. Is there any penalty for early termination?

Yes. If you decide to terminate the subscription before the contract ends, early termination

penalty shall apply i.e. RM42.40 multiply the number of remaining months and the amount will be

charged as a lump sum to your bill.

4.18. How long does the termination take effect?

The termination takes automatically from the date of termination request.

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4.19. What happens after my 12 month contract has ended?

You may choose to continue to subscribe to HyppTV Ruby Pack or terminate the package at no

penalty fee. Termination of the HyppTV Ruby Pack will only occur upon request from the

subscriber via the methods mentioned in 1.17.

5 HyppTV PLATINUM PACK

5.1 What are the differences between new HyppTV Platinum Pack (launched 25th

April

2013) & previous HyppTV Platinum Pack (launched 24th

March 2012)?

We are revising and enhancing the existing HyppTV Platinum Pack with more content and high

value for customer. New HyppTV Platinum consists of selected 27 Premium Channels and 5

Video On Demand (VOD) & previous HyppTV Platinum consist of selected 30 Premium

Channels.

5.2. What is HyppTV Platinum Pack?

HyppTV Platinum Pack is a package that offers UniFi VIP subscribers a bundle of selected 27

Premium Channels and 5 Video On Demand (VOD) at a low price of RM31.80 per month.

5.3. Who is eligible for this HyppTV Platinum Pack?

This pack is eligible to new and existing Unifi VIP subscribers.

5.4. When will the HyppTV Pack be available?

The pack is available to eligible subscribers starting from 25 April 2013.

5.5. How much is the price for this pack?

This pack is priced at RM31.80 per month for a minimum of twelve (12) months contract.

5.6. How will you charge us?

New UniFi VIP Subscribers

For new UniFi VIP Subscribers, you can opt-in anytime during your 30-days free viewing

period. The 12 months contract will only begin after your 30 days Premium Channel free

viewing period has ended.

Existing Unifi VIP subscribers

5.6.1. For existing Unifi VIP subscribers who have never subscribed to any Premium

Channels, an auto-recurring charge of RM31.80 will be reflected in your bill

starting from the date of subscription. Please take note that by opting in to the

HyppTV Platinum Pack, you will be subjected to a monthly recurring charge

over a period of twelve (12) months.

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5.6.2. For existing Unifi VIP Subscriber with existing HyppTV Premium Channels

subscriptions, the subscription to the HyppTV Platinum Pack will commence

from the opt-in date for a period of twelve (12) months. The subscription to the

existing Premium Channels that are included within HyppTV Platinum Pack will

be automatically deleted once the subscriber has subscribed to HyppTV

Platinum Pack. However, no rebates will be provided for the above mentioned

subscribed Premium Channels. Please take note that by subscribing to

HyppTV Platinum Pack, you will be subjected to a monthly recurring charge of

RM31.80 over a period of 12 months.

5.7. How do I sign up / subscribe to this package?

You may subscribe to the package via any of the following methods:

EPG purchase via Interactive application

Click ‘i' on your remote control to access interactive application / channel, select

HyppBuzz and select HyppTV Package and follow the instructions accordingly.

MyUniFi Portal

Go to UniFi Self Care (http://occ.unifi.my) and login and follow the instructions

accordingly.

TMpoint

Visit selected TMpoint outlets currently in the UniFi coverage areas. Please check

www.unifi.my for the latest list of outlets.

TM UniFi Centre

You may call our TM UniFi Center at 100 / +603-22465000 for oversea

caller.

Resellers

TM’s appointed / authorized resellers via HyppTV Platinum Pack Promo subscription

form.

5.8. What are the channels offered in this package?

1. Ch 601 cHM HD 18. Ch 613 Warner TV (HD)

2. Ch 503 Nat Geo People HD 19. Ch 305 UTV Bindass

3. Ch 612 Universal Channel HD 20. Ch 306 Jaya Max

4. Ch 610 FOX Crime HD 21. Ch 412 Al-Jazeera

5. Ch 611 Syfy HD 22. Ch 609 Comedy Central HD

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6. Ch 833 Fried Chillies 23. Ch 603 iConcerts HD

7. Ch 555 Boomerang HD 24. Ch 602 MTV Live HD

8. Ch 552 Nick Jr. 25. Ch 116 Hypp Sensasi

9. Ch 301 Bindass Play 26. Ch 420 Capital TV

10. Ch 307 UTV Movies 27. Ch 308 Sony Max

11. Ch 115 MNC International 28. Ch 302 Polimer

12. Ch 821 Hypp Dino 29. Ch 553 Cbeebies

13. Ch 822 Hypp Animasi 30. Ch 501 BBC Earth HD

14. Ch 831 Hypp Variasi 31. Ch 620 BBC Lifestyle

15. Ch 551 BabyFirst 32. Ch 604 Channel [V] International

33. Hypp Play

TM reserves the rights to replace and add the number of HyppTV Premium Channels in this

pack. Premium Channels under this pack are pre-determined and cannot be changed to other

Premium Channels.

5.9. When will TM stop offering HyppTV Platinum Pack to Unifi VIP subscribes?

Currently, there is no end date for this package offering. However TM holds the right to stop

offering this package at any date deemed necessary.

5.10. I have installed UniFi, but I don’t have HyppTV. How can I subscribe and enjoy

HyppTV Platinum Pack?

To enjoy the pack, you need to have your Set-Top-Box (STB) installed and activated. You may

call TM UniFi Centre at 100/ +603-22465000 for oversea caller to set an appointment for

installation.

5.11. When can I start enjoying HyppTV Platinum Pack?

You can start enjoying HyppTV Platinum Pack for a minimum period of 12 months starting from

the 1st date you subscribe to the pack.

5.12. Can I select my own preferred Premium Channels under this pack?

No, only pre selected Premium Channels are offered for this pack. You may subscribe to other

Premium Channels not included in the pack on ala carte basis.

5.13. What about new Premium Channels launched after 25 April 2013? Will they be

included in HyppTV Platinum Pack?

Newly launched channels may be added into the HyppTV Platinum Pack, if deemed suitable. TM

reserves the right to replace and add the number of HyppTV Premium Channels in this package.

Premium Channels under this promotion are pre-determined and cannot be changed to other

Premium Channels.

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20

5.14. How do I subscribe to any future Premium Channel (s) not included in HyppTV

Platinum Pack?

For any future Premium Channel (s) not included in HyppTV Platinum Pack, you need to

purchase the channel(s) separately on ala carte basis.

5.15. How can I find out more information about HyppTV Platinum Pack?

You will receive promotional newsletter via your UniFi email, and you can also check for details

from our HyppTV website.

5.16. Is there any contract period for this pack?

Yes. A contract period of 12 months is applicable to this pack.

5.17. Can I terminate (unsubscribe) to this pack? If yes, how do I terminate?

Yes. You can terminate your HyppTV Platinum Pack subscription via any of the following

methods:

1. TM UniFi Centre

You may call TM UniFi Centre at 100 / +603-22465000 for oversea caller.

2. TMpoint

You may visit any nearby TMpoint outlets.

5.18. Is there any penalty for early termination?

Yes. If you decide to terminate the subscription before the contract ends, early termination

penalty shall apply i.e. RM31.80 multiply the number of remaining months and the amount will be

charged as a lump sum to your bill.

5.19. How long does the termination take effect?

The termination takes automatically from the date of termination request.

5.20. What happens after my 12 month contract has ended?

You may choose to continue to subscribe to HyppTV Platinum Pack or terminate the package at

no penalty fee. Termination of the HyppTV Platinum Pack will only occur upon request from the

subscriber via the methods mentioned in 17.4.18.

6 HyppTV MEGA PACK

6.1. What is HyppTV Mega Pack?

HyppTV Mega Pack is a package that offers UniFi VIP subscribers a bundle of selected 40

Premium Channels and 8 Video On Demand (VOD) at a low price of RM53 per month.

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6.2. Who is eligible for this HyppTV Mega Pack?

This pack is eligible to new and existing Unifi VIP subscribers.

6.3. When will the HyppTV Pack be available?

The pack is available to eligible subscribers starting from 25 April 2013.

6.4. How much is the price for this pack?

This pack is priced at RM53 per month for a minimum of twelve (12) months contract.

6.5. How will you charge us?

New UniFi VIP Subscribers

For new UniFi VIP Subscribers, you can opt-in anytime during your 30-days free viewing

period. The 12 months contract will only begin after your 30 days Premium Channel free

viewing period has ended.

Existing Unifi VIP subscribers

6.5.1. For existing Unifi VIP subscribers who have never subscribed to any Premium

Channels, an auto-recurring charge of RM53 will be reflected in your bill starting

from the date of subscription. Please take note that by opting in to the HyppTV

Mega Pack, you will be subjected to a monthly recurring charge over a period of

twelve (12) months.

6.5.2. For existing Unifi VIP Subscriber with existing HyppTV Premium Channels

subscriptions, the subscription to the HyppTV Mega Pack will commence from the

opt-in date for a period of twelve (12) months. The subscription to the existing

Premium Channels that are included within HyppTV Mega Pack will be

automatically deleted once the subscriber has subscribed to HyppTV Mega Pack.

However, no rebates will be provided for the above mentioned subscribed

Premium Channels. Please take note that by subscribing to HyppTV Mega Pack,

you will be subjected to a monthly recurring charge of RM53 over a period of 12

months.

6.6. How do I sign up / subscribe to this package?

You may subscribe to the package via any of the following methods.

EPG purchase via Interactive application

Click ‘i' on your remote control to access interactive application / channel, select

HyppBuzz and select HyppTV Package and follow the instructions accordingly.

MyUniFi Portal

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Go to UniFi Self Care (http://occ.unifi.my) and login and follow the instructions

accordingly.

TMpoint

Visit selected TMpoint outlets currently in the UniFi coverage areas. Please check

www.unifi.my for the latest list of outlets.

TM UniFi Centre

You may call our TM UniFi Center at 100 / +603-22465000 for oversea caller.

Resellers

TM’s appointed / authorized resellers via HyppTV Mega Pack Promo subscription form.

6.7. What are the channels offered in this package?

1. Ch 601 cHM HD 25. Ch 613 Warner TV (HD)

2. Ch 503 Nat Geo People HD 26. Ch 305 UTV Bindass

3. Ch 612 Universal Channel HD 27. Ch 306 Jaya Max

4. Ch 610 FOX Crime HD 28. Ch 412 Al-Jazeera

5. Ch 611 Syfy HD 29. Ch 206 STAR Chinese Channel

6. Ch 228 SCM 30. Ch 614 BBC Entertainment

7. Ch 603 iConcerts HD 31. Ch 617 RTL CBS Extreme HD

8. Ch 602 MTV Live HD 32. Ch 301 Bindass Play

9. Ch 552 Nick Jr. 33. Ch 307 UTV Movies

10. Ch 420 Capital TV HD 34. Ch 115 MNC International

11. Ch 308 SonyMax 35. Ch 553 Cbeebies

12. Ch 302 Polimer 36. Ch 501 BBC Earth HD

13. Ch 822 Hypp Animasi 37. Ch 620 BBC Lifestyle

14. Ch 831 Hypp Variasi 38. Ch 551 BabyFirst

15. Ch 838 Fried Chillies Food 39. Ch 711 Outdoor Channel

16. Ch 226 SCM Legend 40.Ch 221 now Hairun

17. Ch 208 TVB8 41. Ch 205 now Mango

18. Ch 227 RED by HBO 42. Ch 209 SETI

19. Ch 116 Hypp Sensasi 43. Hypp Play

20. Ch 812 HyppGold 43. Ch 207 Channel [V] Taiwan

21. Ch 821 Hypp Dino 44. Ch 201 now International

22. CH 225 now Baogu

23. Ch 604 Channel [V] International HD

24. Ch 616 RTL CBS Entertainment HD

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TM reserves the rights to replace and add the number of HyppTV Premium Channels in this

pack. Premium Channels under this pack are pre-determined and cannot be changed to other

Premium Channels.

6.8. When will TM stop offering HyppTV Mega Pack to Unifi VIP subscribes?

Currently, there is no end date for this package offering. However TM holds the right to stop

offering this package at any date deemed necessary.

6.9. I have installed UniFi, but I don’t have HyppTV. How can I subscribe and enjoy

HyppTV Mega Pack?

To enjoy the pack, you need to have your Set-Top-Box (STB) installed and activated. You may

call TM UniFi Centre at 100/ +603-22465000 for oversea caller to set an appointment for

installation.

6.10. When can I start enjoying HyppTV Mega Pack?

You can start enjoying HyppTV Mega Pack for a minimum period of 12 months starting from the

1st date you subscribe to the pack.

6.11. Can I select my own preferred Premium Channels under this pack?

No, only pre selected Premium Channels are offered for this pack. You may subscribe to other

Premium Channels not included in the pack on ala carte basis.

6.12. What about new Premium Channels launched after 25 April 2013? Will they be

included in HyppTV Mega Pack?

Newly launched channels may be added into the HyppTV Mega Pack, if deemed suitable. TM

reserves the right to replace and add the number of HyppTV Premium Channels in this package.

Premium Channels under this promotion are pre-determined and cannot be changed to other

Premium Channels.

6.13. How do I subscribe to any future Premium Channel (s) not included in HyppTV Mega

Pack?

For any future Premium Channel (s) not included in HyppTV Mega Pack, you need to purchase

the channel(s) separately on ala carte basis.

6.14. How can I find out more information about HyppTV Mega Pack?

You will receive promotional newsletter via your UniFi email, and you can also check for details

from our HyppTV website.

6.15. Is there any contract period for this pack?

Yes. A contract period of 12 months is applicable to this pack.

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6.16. Can I terminate (unsubscribe) to this pack? If yes, how do I terminate?

Yes. You can terminate your HyppTV Mega Pack subscription via any of the following methods:

1. TM UniFi Centre

You may call TM UniFi Centre at 100 / +603-22465000 for oversea caller.

2. TMpoint

You may visit any nearby TMpoint outlets.

6.17. Is there any penalty for early termination?

Yes. If you decide to terminate the subscription before the contract ends, early termination

penalty shall apply i.e. RM53 multiply the number of remaining months and the amount will be

charged as a lump sum to your bill.

6.18. How long does the termination take effect?

The termination takes automatically from the date of termination request.

6.19.What happens after my 12 month contract has ended?

You may choose to continue to subscribe to HyppTV Mega Pack or terminate the package at no

penalty fee. Termination of the HyppTV Mega Pack will only occur upon request from the

subscriber via the methods mentioned in 17.5.17.

7 HyppTV Sports Pack

7.1. What is HyppTV Sports Pack?

The New HyppTV Sports Pack consists of 9 premium sports channels currently available at

HyppTV as of 1st August 2013.

7.2. Who is eligible for this HyppTV Sports Pack?

This pack is eligible to new and existing Unifi and Streamyx (4Mbps & 8Mbps) subscribers.

7.3. When will the HyppTV Sports Pack be available?

a) Unifi VIP - Starting 1st August 2013

b) Streamyx – Starting 15th August 2013

7.4. How much is the price for this pack?

(i) For a limited time promotion as on introductory pricey, customers that subscribe to HyppTV

Sports Pack starting 1st Aug – 30th Sept will enjoy the HyppTV Sports Pack at a price of RM

30/month until they anytime decided to terminate the pack with minimum contract of 12 month.

(ii) Customers that subscribe to HyppTV Sports Pack starting 1st October onwards will be charge

RM 50/month.

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A. Category 1:

Sign up /registration date Charges

Existing HyppTV Sport Pack RM 31.80/month

B. Category 2: Registration before 30th September 2013

Sign up /registration date Charges

1st August 2013 - 30th September 2013 RM 31.80/month

C. Category 3: Registration on or after 1st October 2013

Sign up /registration date Charges

1st October 2013 onwards RM 53/month

* *A la Carte:-RM42.40 – Combination of Astro SuperSport HD and Astro SuperSport HD2

7.5. What are the channels offered in this package?

1. Ch 705 MUTV

2. Ch 701 HyppSports HD

3. Ch 702 HyppSports HD 2

4. Ch 703 HyppSports HD 3

5. Ch 704 HyppSports HD 4

6. Ch 844 HyppSports HD On Demand

7. Ch 708 ASTRO SuperSports HD

8. Ch 709 ASTRO SuperSports2 HD

9. Ch 712 Motorvision HD

TM reserves the rights to replace and add the number of HyppTV Premium Channels in this pack.

Premium Channels under this pack are pre-determined and cannot be changed to other Premium

Channels.

7.6. Is there any contract period for this pack?

Yes. A contract period of 12 months is applicable to this pack.

Billing Info

7.7. How will you charge us?

1. New UniFi & Streamyx subscribers

For new UniFi & Streamyx subscribers, you can opt-in anytime during your 30-days free viewing

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period. The 12 months contract will only begin after your 30 days Premium Channel free viewing

period has ended.

2. Existing Unifi & Streamyx subscribers

2.1. For existing Unifi & Streamyx subscribers who have never subscribed to any Premium

Channels, an auto-recurring charge of RM31.80 will be reflected in your bill starting from the date

of subscription. Please take note that by opting in to the HyppTV Sports Pack, you will be

subjected to a monthly recurring charge over a period of twelve (12) months.

2.2. For existing Unifi & Streamyx subscriber with existing HyppTV Premium Channels

subscriptions, the subscription to the HyppTV Sports Pack will commence from the opt-in date for

a period of twelve (12) months. The subscription to the existing Premium Channels that are

included within HyppTV Sports Pack will be automatically deleted once the subscriber has

subscribed to HyppTV Sports Pack. However, no rebates will be provided for the above

mentioned subscribed Premium Channels. Please take note that by subscribing to HyppTV

Sports Pack, you will be subjected to a monthly recurring charge of RM31.80 over a period of 12

months.

7.8. How do I sign up / subscribe to this package?

You may subscribe to the package via any of the following methods:

1. EPG purchase via Interactive application

Go to interactive application / channel, select HyppBuzz and select HyppTV Package and follow

the instructions accordingly.

2. MyUniFi Portal

Go to UniFi Self Care (http://occ.unifi.my) and login and follow the instructions accordingly.

3. TM Point

Visit selected TM Point outlets currently in the UniFi coverage areas. Please check

(www.tm.com.my) for the latest list of outlets.

4. TM UniFi Centre

You may call our TM UniFi Center at 100 / +603-22465000 for oversea caller (Option 1 after

select language).

5. TM 100 (Streamyx Subscriber)

For local calls, please dial 100 and for mobile users, please dial 1 300 888 123 / +603-22465000

for oversea caller.

6. Resellers

TM’s appointed / authorized resellers via HyppTV Sports Pack Promo subscription form.

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HyppTV Pack Co-exist Matrix

New

Existing

Jumbo

Pack

Varnam

Pack

Aneka

Pack

Ruby

Pack

New Sports

pack

Staff pack

Platinum Pack No Yes Yes Yes Yes No

New Platinum Pack No Yes Yes Yes Yes No

Ruby Pack Yes Yes Yes No Yes No

Mega Pack No Yes Yes No Yes No

Jumbo Pack No Yes Yes Yes No No

Sports Pack No Yes Yes Yes No No

New Sports Pack No Yes Yes Yes No No

Varnam Pack Yes No Yes Yes Yes No

Aneka Pack Yes Yes No Yes Yes No

Staff Pack No No No No No No

HyppTV Swapping/Downgrade Matrix

Existing

Migrate to Pack Allow to Migrate

Refresh contract Charges Early Termination Charge (ETC)

Platinum Pack

Jumbo Pack Yes Yes No No

Big Pack Yes Yes No No

Varnam Pack Yes Yes Swapping Fee No

Aneka Pack Yes Yes Swapping Fee No

Ruby Pack Yes Yes Swapping Fee No

New Sports pack Yes Yes No No

Staff pack Yes Yes No No

New Platinum Pack

Jumbo Pack Yes Yes No No

Big Pack Yes Yes No No

Varnam Pack Yes Yes Swapping Fee No

Aneka Pack Yes Yes Swapping Fee No

Ruby Pack Yes Yes Swapping Fee No

New Sports pack Yes Yes No No

Staff pack Yes Yes No No

Ruby Pack

Jumbo Pack Yes Yes No No

Big Pack Yes Yes No No

Varnam Pack Yes Yes Swapping Fee No

Aneka Pack Yes Yes Swapping Fee No

Ruby Pack No No No No

New Sports pack Yes Yes No No

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Staff pack Yes Yes No No

Mega Pack

Jumbo Pack Yes Yes No No

Big Pack Yes Yes Swapping Fee No

Varnam Pack Yes Yes Downgrade Fee No

Aneka Pack Yes Yes Downgrade Fee No

Ruby Pack Yes Yes Downgrade Fee No

New Sports pack Yes Yes Swapping Fee No

Staff pack Yes Yes No No

Jumbo Pack

Jumbo Pack No No No No

Big Pack Yes Yes Downgrade Fee No

Varnam Pack Yes Yes Downgrade Fee No

Aneka Pack Yes Yes Downgrade Fee No

Ruby Pack Yes Yes Downgrade Fee No

New Sports pack Yes Yes Downgrade Fee No

Staff pack Yes Yes No No

Sports Pack

Jumbo Pack Yes Yes No No

Big Pack Yes Yes No No

Varnam Pack Yes Yes Swapping Fee No

Aneka Pack Yes Yes Swapping Fee No

Ruby Pack Yes Yes Swapping Fee No

New Sports pack Yes Yes No No

Staff pack Yes Yes No No

New Sports Pack

Jumbo Pack Yes Yes No No

Big Pack Yes Yes Swapping Fee No

Varnam Pack Yes Yes Downgrade Fee No

Aneka Pack Yes Yes Downgrade Fee No

Ruby Pack Yes Yes Downgrade Fee No

New Sports pack No No No No

Staff pack Yes Yes No No

Varnam Pack

Jumbo Pack Yes Yes No No

Big Pack Yes Yes No No

Varnam Pack No No No No

Aneka Pack Yes Yes Swapping Fee No

Ruby Pack Yes Yes Swapping Fee No

New Sports pack Yes Yes No No

Staff pack Yes Yes No No

Aneka Pack

Jumbo Pack Yes Yes No No

Big Pack Yes Yes No No

Varnam Pack Yes Yes Swapping Fee No

Aneka Pack No No No No

Ruby Pack Yes Yes Swapping Fee No

New Sports pack Yes Yes No No

Staff pack Yes Yes No No

Staff Pack

Jumbo Pack Yes Yes No No

Big Pack Yes Yes No No

Varnam Pack Yes Yes Swapping Fee No

Aneka Pack Yes Yes Swapping Fee No

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Ruby Pack Yes Yes Swapping Fee No

New Sports pack Yes Yes No No

Staff pack No No No No

Staff Pack Only for staff account only

Upgrade fee charge is RM0.00

Swapping fee charge is RM5.00

Downgrade fee charge is RM10.00

-------------------- End ---------------------